Flughafen Hamburg Konsortial- und Service GmbH & Co. oHG Reviews

The lady on the phone ignored me. What should I say to that?

Short distances, nice shopping offers, good overview, very good transport connections, moderate prices, easy parking,

Reasonably fast security.
'Free' (register, remember information or sell your first born) WiFi.
Comfortable seating.
Good selection of restaurants.
Unfriendly customs.

Very relaxed traveling at the moment. Super quiet. Good luck to the airlines.

Mid size airport with reasonable short distance between gates. Great Star Alliance gold lounge (Lufthansa Senator) with outside terrace and prime view.

Missed a flight due to how chaotic and busy the airport was. We were waiting in line (the one right in front of our gate) but it stayed quite long the whole time. Eventually we heard the final call so got quite worried and decided to ask at the desk if we werent standing in the wrong line. We were told no this is the line wait your turn. 5 minutes later we check again and the gate is closed....

Sounds like fun right?

Friendly staff Large
Cleansed

Great connection to the city center with public transport, many parking garages nearby, clean, clear, everything went smoothly with check-in and baggage claim. The only thing that bothered us, at night they only let the bottom half open from a terminal, so that there were hardly any seats

Everything perfect. Before the flight you can still eat well and staff smile always nice

It's a small airport. Sometimes security is fast, sometimes not.
You can also shop a little there, drinks and food are also available.
But as always, prices are below the belt. 4.35 euros for a small bottle of water at the gate. Hard number.
A "Holiday Shuttle" drives to the individual official parking lots. The bus comes every 20 minutes.
S-Bahn accessible under the terminals, so good connection to the city and train stations.

A real provincial airport! For the third largest city in Germany actually a sign of poverty. Few travel destinations accessible from there.
Multiple experiences with long waiting times at baggage claim. Waited 105 minutes after landing for the luggage again today. Avoid Hamburg Airport if possible!

A little complicated and little signage and out-of-date guidance systems, little monitors

Class thing with you at the airfield (General Aviation).
Very friendly staff, very good service, around the corner a small restaurant with very good food.
Everything is great, keep it up!

The ground handling is very slow .. probably too few staff .. long waiting times for the luggage ... long wait for buses ... is getting worse ...

who gave you right to laugh at a guest and show it to colleages during security because the guest has private things in bag? such a rude and uncomfortable experience.

Too bad that there are smoking areas everywhere. It stinks. As soon as you step outside the door, you will be swamped! These smoking areas are reminiscent of the non-smoking areas in the bathhouse!
Hamburg Airport has the worst wheelchair service in Germany. Even after registration, you have to wait a long time, if he ever comes. One time I just barely caught the plane (after 45 min. Waiting time!). On another occasion, we were driven 35 minutes on the runway.
A suggestion for the security check: Please put a few chairs wide! Then it's time to take off the shoes, with disabled people, faster!

Very easy to reach and everything clearly arranged. Nice airport

Long lines in front of the Secu, dirty toilets in the security area. - Isn't MUC.

The parking space management is underground! 20 minutes parking costs 2 euros, the slightest overrun is fined 15 euros and towed away immediately after a few more minutes. Often, the parking spaces for collectors are mercilessly overcrowded. If it can be avoided, I'll take another airport.

home airport, not bad when arriving or flying from building; transport by bus is not state of the art; selection of restaurants could be better

The airport is beautiful, but I have never encountered such security staff. So rude, as if I'm a felon. A colleague tripped over me ... did not fall or anything else (her problem!), At least I apologized politely (which I should not own) and she said with a serious look: "Take care next time!"
Thus, the good mood at the airport passed me.

Friendly staff, fast security check. Hamburg is a great airport ..

One of the fastest airport security times that I know of.

Have visited the airport today as Hamburg vacationers. A nice clean airport. Great praise

Everything is overpriced and no free WiFi. But at least you can find almost everything you need there.

Attention, at the language control, SEXIST and RASIST MEN, as if they gathered all stupidest men of Germany. ( women are ok )

Easy parking, lots of shops, viewing platform, clean and well-kept, modern. Lots of gastronomy. Always nice here.

There are a limited number of destinations from here ...
The parking lot is large and covered.
Yes, otherwise this airport is quite small and manageable.

Worlds worst airport. Stop selling all food at 9pm, absolutely ridiculous

No water dispenser, if you don't want to die of thirst you have to spend 3 for a 500ml bottle. Brazen exploitation of basic needs. In the toilets there was only hot water.

The parking concept is ok, for an airport of this location. He is not super clean, even at the entrances tipping everywhere.
The security checks are sometimes very friendly, sometimes rather listless, usually a little more complicated, than one is used to progressive airports.
The food offer is healthy in the fewest cases and as usual overpriced and usually not friendly. Disinfectants are missing. That really belongs to every airport.
The waiting areas are functional, sometimes you can even find a socket for charging cell phones or laptops.
An excursion to, for example, the Amsterdam airport would serve as a suggestion to all Hamburg planners.

Everything went smoothly but not much going on, sometimes very nice

again there are no buses. Are the managers really so unable to face a functioning bus traffic .....

Not enough jet bridges.... Buses to the planes most flight... Really come on Hamburg....
The WiFi sends you an email to authenticate your internet connection --> BUT I don't have internet so how the hell do I check email to authenticate!?!

I would like to give 0 stars, unfortunately not.
The security check is an absolute disaster. Employees work so boring and then become obsolete. Although the queues were endless at about 1h wait, not all loops were opened. The next time again over Hannover or Bremen.

German airport of medium size. Clean with the size corresponding range of shops and Gastro. Well connected by suburban train to the public transport network. Staff was always friendly.

Parking rip off and long waiting times for luggage - what do they have in common? Quite simply - Hamburg Airport thus earns tens of thousands of euros a day. The first 20 minutes (which no pick-up can manage!) Only cost 1.- "- but then the most expensive parking fees in Hamburg come into play. Don't park" wildly "- there will be no mercy - that's obviously part of the concept of Hamburg Airport.
So what would be the reason for Hamburg Airport to speed up baggage handling or reduce parking fees?
- the star was only awarded - because posting is otherwise not possible-

Top airport, well signposted, friendly staff, clean, good business. Always happy here.

Large airport with everything you need to freeze. Kept very clean. The prices for groceries / rolls / coffee are "airport prices"

The Hamburg Airport is really the most pleasant airport I know. Modern, clean, plenty of parking, restaurant with panoramic terrace, still located in the city. The roads are short and I've never waited really long at the security checkpoint. In addition a good shopping offer. It's just not a big hub like Frankfurt, Munich, London etc., so you have to make a stopover for most long-haul destinations.

+ Nice terminal
+ short ways

- Luggage issue regularly completely overwhelmed (more often over 30min wait are unacceptable)

empty
No one is here
You are only allowed in with a corona test

Perfect public transport connection. Perfect signposted.

Very nice, competent staff, good shopping, very clean and good signage, clear announcements

Hamburg has a great airport, but you should have breakfast in the airport Plaza and not behind the check in ... because you can easily save half

Whoever lands in Hamburg, may say goodbye to all planning. His luggage can be seen with much luck after over an hour's waiting time again. No luck ... yes, maybe the next morning. And no, the last suburban train from the airport is not waiting! Catastrophic states. Turn that thing on and build a cat's asylum or something.

Today I was afraid to be late because I had the hustle and bustle of Corona in my head. A friend missed her flight because you couldn't get through security quickly enough ... and now, empty halls, no people !! No queues, not even in the security area, although only three aisles were open, the inspectors were waiting for customers. In 5 minutes you were through. Everything is easy. Despite mouthguard. Unfortunately the duty-free shop is closed, as are the snack bars etc. So I'm hungry, thirsty and without gifts on the plane. At Eurowings a place remains vacant, very good !! Nobody coughed or enjoyed near me, the flight itself on time! It doesn't get any better, hope that soon many people want to fly again. U the airlines U airports don't go bankrupt. Who should pay for the downtime ...

Cool is a nice day for the invitation at a time for me not so much for me

On the outskirts and very easy to reach by car and the S Bahn.Sicherheitskontrolle with the body scanners, very good. Like all airports, the food is not cheap. The parking is very good and not too expensive, but many put their car in the streets ab.Ein tip for Turkey travelers to Antalya, at the suitcase issue you can very cheap duty free shopping. As an example: 3 bars of cigarettes per person.

In itself a very good airport, only the toilets are very dirty ... just does not fit the beautiful Hamburg

Actually, everything is really great, but I wonder how the case unloading is done? In Palma, that went in 15min. Here we stood 45min until we finally had our bags. I did not like that.

Very clear and clean. Friendly helpful and competent staff.

small but nice, with many nice cafes. Sometimes very good connections also long-distance flights

Only drawback....
Our gate is ALWAYS at the end of the airport

Nice airport with consistently nice staff at check-in, security and gastronomy.
Bad are the long ways without Speedmacher and the information particularly counterproductive: On 28.8. at about 18:45 I wanted to ask for water dispensers. The bored young lady has stared at me for at least 3 minutes without looking up or asking. Then purposefully looked up and asked if I have a problem. My words then "May I ask you where the water cooler is?". It was also difficult to ask for the next water dispenser, which she thought was not.
"100m" .... "right in front of you".
It was 180m and the water dispenser was right ....
I'll never ask again, that's the sense of behavior

Hamburg Airport, like most other airports, is modern and well equipped. Everything runs smoothly and efficiently. I was satisfied.

Nightmare!! Due to power shortage ALL flights have been cancelled. No idea as to when the operation may resume. Airconditioning not working so thousands of people have been herded out in front of the building. Nightmare!! Circus!! All this in GERMANY!

Calm, spacious and clean airport I ve ever seen, very well designed for rail transport. Less windows for immigration but digital immigration gates are very efficient.

Very clear and very well signposted.
Parking fees are a bit expensive. 7.00 extremely expensive for 45 minutes.

Update 17.11. : Again today the chaos. When more than two machines arrive there is excessive demand.
Old recession of June: Also at night at 22.30 clock, the baggage issue should work quickly and not last more than an hour.

At the security controls, overwhelmed, incompetent and unfriendly staff. I can understand that the job is exhausting, especially when it becomes stressful due to a lack of capacity and a strong customer base. However, you should be able to expect a minimum level of professionalism.

With hand luggage ok but with other luggage a disaster!

Very quick processing at the security check .. just perfect and looking for its peers. So far, always an airport where you can calmly come a little later :-)

Why do disembarking passengers have to walk through the passengers waiting at the gate without any distance? It has nothing to do with hygiene

A nice clear-cut airport, enough parking spaces available.

Nice airport with short distances. Waiting times for luggage are relatively long. The newly set up security check in the middle is excellent

Calm, spacious and clean airport I ve ever seen, very well designed for rail transport. Less windows for immigration but digital immigration gates are very efficient.

I have been there twice with a rental car and with the train it was easy and easy to find your way around. The staff was friendly and we went very quickly and easily in May and December. I am happy with both of my trips.

Clear TOP!
Everything very easy to find!
Parking is expensive!

The airport makes a clean and good impression. It's nice that you can also watch the planes with the children take off and land.