happygirl66

Review of Flughafen Hamburg Konsortial- ...

Very poor customer service at Hamburg Airport. The...

Very poor customer service at Hamburg Airport. The staff all have a couldn't care less and why should we help you attitude. I was totally disgusted with the special assistance (which we booked with the flights) for a wheelchair for my Mum. They just dumped us on arrival a few feet from the ramp of the plane saying they can't help us anymore. So I was left pushing a wheelchair, pulling a small suitcase and picking up a large suitcase from baggage, all with only 2 hands. Asked for help... Was asked why they should help us. They didn't care and didn't help. Disgusting. Wasn't much better on departure. Not a friendly service or airport, never saw a friendly smile.