Flexbank, Inc. Reviews

Great advantage to have. Really helps me with my medical expenses each year.

I've worked with FlexBank for years now. Alissa and her staff have provided great customer service for our HSA and HRA accounts.

I attempted to call in after being sent a letter saying I needed an itemized bill. I was fine sending the letters and was ready to fax. I faxed to the main fax line and got no answer both times. I called the organization to confirm the fax number. A very rude male associated answered my call (around 10:45am, 8/18/15), and when I told him I got no answer at the fax he promptly said "Well it has been working all morning" in a very condescending tone. He said there was another fax and I wrote it down. I then said I would try the first fax line again and started to ask another question when he said, "Okay, whatever" and hung up. NO employee should be rude, condescending, speaking in a biting tone or aggitated one. That is NO way to treat a customer no matter how bad your day is going, and I'm very disappointed in the company chosen to handle my HRA acct or my fellow co-workers. This is not my first poor interaction on the phone with flex bank, but it is certainly the last.

FlexBank is awesome! I walked into their office with an explanation of benefits statement from my doctor and walked out a few minutes later with a check. Thank you!!!

Terrible to work with, terrible bank. The website is near useless and has no real information. I only use them because it is my only FSA option with my company. They make it terribly hard to get back and use your own money for medical expense they act like it's theirs and they don't want to give it to you. The benny card is also terrible, doesn't really work. I can't get to my account info anywhere. Flex Bank is genuinely the worst FSA provider I've ever had to work with.

Everyone in this town should should have some monies taken out of their checks; if they are able to, and have it managed by the Flex Bank. They are good people, and are always willing to help you in whatever way they can.

This place provided great service. Every time I went in, I just turned in my receipts and a few minutes later I was issued a check. No hassle. No issues. Now, we have returned after about six to eight months since the last time we got reimbursements. Suddenly each visit is just another excuse after another. They are saying we need documents we've never needed before, have to do things we never had to do before or saying we may have to wait 2-4 weeks, when it only took minutes before. This is even the same staff as it was when we used this place for over a year on a regular basis. Either they are now incompetent, or they did their job wrong originally and were incompetent then. A year ago I would have given 4-5 stars. Now it's 1 or less.