Debbie Holycross

Review of Flexbank, Inc.

I attempted to call in after being sent a letter s...

I attempted to call in after being sent a letter saying I needed an itemized bill. I was fine sending the letters and was ready to fax. I faxed to the main fax line and got no answer both times. I called the organization to confirm the fax number. A very rude male associated answered my call (around 10:45am, 8/18/15), and when I told him I got no answer at the fax he promptly said "Well it has been working all morning" in a very condescending tone. He said there was another fax and I wrote it down. I then said I would try the first fax line again and started to ask another question when he said, "Okay, whatever" and hung up. NO employee should be rude, condescending, speaking in a biting tone or aggitated one. That is NO way to treat a customer no matter how bad your day is going, and I'm very disappointed in the company chosen to handle my HRA acct or my fellow co-workers. This is not my first poor interaction on the phone with flex bank, but it is certainly the last.