Nick Steer who coordinates mobile car was great! They picked up my Escape at 8:30am and called at 12:30pm to say they would deliver back to me in 20 minutes. Great service, reasonable cost, and convenient.
I had a great experience at 5 star Ford. Charles was amazing, super helpful and patient. We discussed my needs and he found the perfect car.The whole experience was easy and stress free. We love our new addition to our "Ford Family". Highly recommend this establishment .
Routine service was done quickly and to my complete satisfaction. They washed the vehicle before returning it and I was in and out in about 90 minutes
Walked in to showroom. Asked about a truck i saw on car fax. Our sales lady was awsome. Made what we wanted happen. In and out 3 hours. Would recomend to anybody
We just purchased a VW atlas from Five Star Ford of Dallas and I couldn't be happier with the level of service we recieved. Our sales associate Juan and his brother, went above and beyond to make sure the vehicle we got was exactly what I wanted. The sales manager was very accommodating through negotiations, including my request to have the car detailed for some scratches. The finance process was a breeze. We were in and out in less than 30 minutes. I appreciated that there was no pressure to upsell either. We were out of town when my car was ready for pickup after the detailing was complete. Juan went out of his way to personally drop the vehicle off for us even though we live a good distance from the dealer. We definitely experienced five star customer service! Thank you!
Sean Sachse was amazing and got me a great deal! I am super happy with my Ford Escape!
Everything went smoothly and ended up with the perfect truck.
The buying process at Five Star Ford could not have been easier. Their entire staff is knowledgeable and courteous. I had looked at 6 identical trucks at 6 different Ford dealers and Sam my sales person gave me the best deal and made the entire process completely painless. They have made a customer for life.
Wow! The best car buying experience I have ever had. Not only did I get a (verifiably) great deal on the cost and a more than fair deal on the financing, hands down both Henry Ventura (Sales) and Fred Smith (Finance) at Sam Pack made this whole experience fast (which specifically requested), easy, and even enjoyable! I never thought that last word would come out of my mouth when buying a car. I m one happy camper!!!!
Leon and Fred were the best. Everyone was really nice. Made the car buying process easier!
Randy at the team at Five Start always do a great job of taking care of my needs. They keep me informed before and during the process. Never have a problem with communication. I really appreciate this and quality of work they do. Thank you for the continued great service!
Very polite efficient service department Nick was very effective
I have had the pleasure of having the Roush Stage 3 in for service. I have always been given the upmost Respect and Trust.
Trust and Relationships is the key to there sales and service.
Joey O'connor (sales) Mark Gray (service writer)
Joe Crawford (sales) Fredy Mendoza (service writer)
The (service team) in the Roush/Shelby program.
Thank you so very much. It is truly a pleasure.
John M Shearman
Excellent at home shopping experience with LaRay Wilson fast and friendly and easy. Love my new 2020 Expedition. Also fast and friendly service in the service department with Mark Gray
It's hard to find a quality professional when looking for vehicle help. Go here and ask for Paris. Truly an exceptional professional who will go beyond to ensure you are helped, covered and back on the road
Parts needs a lot of training... I give this part with the part number clearly visible and it still took 15 minutes to figure out what it was...
Thought I would try this place for service since it is closer to home than my normal dealership in McKinney. I have three Fords and am a bit fanatical about keeping them pristine and properly maintained.
I must have hit this place on a bad day. After about a 15 minute wait in their service bay with no advisor to take my truck I left and drove up to McKinney to get the job done. Perhaps they do great service here but I won t ever know.
Perhaps I am spoiled with the excellent service I have had at most dealerships, but this was below the standards I am used to. Maybe you will have better luck??
The oil change was quick and cost reasonably. They all were wearing masks and they have hand sanitizer everywhere.
My vehicle was done long time ago but no-one notified me for 15 minutes. That is one thing that they could improve upon.
Smoothest/Easiest car buying experience I have ever had. LaRay and Yama in Sales and Mr. Smith in Financing were all amazing and great to work with. Thank you and I will be returning for my next vehicle.
I had a great experience at 5 Star Ford Dallas/Plano > The New Car Sales Manager (Johnny Vines) was great to set everything up and set me up with Iliana to show me the car. The car was ready on time and finance was pretty quick. All in all it was a very pleasant experience.
I've purchased my 3rd car through 5 Star Ford. They have always been easy to deal with and provide great service. I tell them what I can $$$$ and they make it happen!
They are honest, kind and no pressure. Took my car in for a diagnostic service expecting they wouldn't get it for a couple of days. I received a call an text the same day.
My car had a recall that concerned me. I made an appointment and took it in at my convenience. It was quick and easy. Everyone was very friendly. Ben helped me through the entire process and kept me updated on my car while it was there. They even gave me a loaner car, which was great. Ryke worked with me to look at my options for when I'm ready to purchase a new car with no pressure or stress. I appreciated the ease of the entire transaction and the care they put into the details. I felt very taken care of to have my car repaired with such a positive experience.
Doug in Parts and Jose in Service went above and beyond in finding an OEM Electric Brake Controller for my 2010 F150. When the first one they found turned out to be defective they searched some more and found one in another state and had it shipped in and installed in time for my Travel Trailer delivery. We definitely be doing more business with them.
Sent my request via internet and had quick and professional follow up from Charles Wilkinson. After setting appointment, I arrived and met with Charles. From beginning to end, Charles was the most helpful, most respectful and transparent salesman I ve had the pleasure of working with. At the end of the day, they are there to make money, yes, but I also feel I got a very fair deal, never felt as he was trying to take advantage of any potential opportunity, and worked extremely hard to ensure he not only earned my business on that day but that he also earned my business in the future. Have to say, I wish every car buying experience was as good as this one was.
I just bought a new 2020 Expedition from Five Star Ford of Dallas. I can't say enough about how happy I am with the sale. Everyone answered all our questions and were so helpful. They made me feel like I was the only one in the showroom looking at a new vehicle. I would recommend this Ford dealership over all in the Metroplex.
Five Star Ford in Dallas is an awesome place to have all of my vehicles serviced. They are very passionate about the customer experience and do a fantastic job every time I visit their service department. I would highly recommend them to all of my family and friends.
excellent courteous and personal service. Highly recommend service advisor Freddy. Although Freddy was out to lunch as I arrived early for my appointment so a nice gentlemen started everything
We would like to say our sales manager Anna "Thank you so much for the help of purchase Ford Escape" It was an amazing experience and we appreciate it. We liked an attitude and attention to detail. We recommend Five Star Ford of Dallas for buying your dream car.
These guys were great the 1st time we purchased from them so we came all the way back across the country to buy another one.
Illiana DAVILA was my saleslady today at Five Star Ford, she was very professional, Courteous and helpful, makes you feel very comfortable, And was very Helpful and knowledgeable,She made sure that I got a car that was very suitable to my liking, I am very happy with the vehicle that I bought from her today. Also in the finance department Mr. Alex Gonzalez was very informative very detailed , It was very easy to understand him and yet very professional,Overall I give 5 stars to Five Star Ford, I will Definitely recommend this dealership, Thank you for the experience.
I traded in my 2018 Ford Edge for a 2020 Ford Explorer and Sam Hall was my salesman and he listened to my needs and wants and didn't try to over sale me something else. Finance on the other hand was not such a great experience but then I met with Michelle Larson and she stepped in and took care of us just as Sam Hall had and she was able to resolve our finance issues and finally get me signed..I have been a Ford owner since I was 18, and this was my first experience with 5 Star Ford and I had in the past been to other dealerships but I will definitely be doing my business from now on with 5 Star Ford and will also do business again with Sam Hall at 5 Star Ford as my salesman. Please go ask for Sam Hall at 5 Star Ford if you are looking to trade or purchase a vehicle.
Work was performed well in a timely manner. Service writer kept me very informed.
This place was recommended to me by my friend and he spoke highly of them. Seeing as we both work in customer service and have been commission; customer service is VERY important. I made an inquiry and that same night I got a call from Fatima asking about my interest and if I wanted to see it. I was not able to make it the following day because of work; and she offered to take it to me during my lunch hour, that is the customer service I look for! She was very patient, friendly, and informed it made me, a first time car buyer, feel extremely comfortable. I visited other dealerships and the service and pricing as well as selection didn t get anywhere near what Five Star Ford had. I will be telling my friends about it and referring them to Fatima, just like my friend did to me.
Freddy has always taken care of my many fords, and I have moved all of my Ford business from McKinney to Five Star Ford, because they get it. Lucy for them I'll be in the market for another Ford in 2022. F250 Maxed out with a 6 inch Fox lift.
Had oil and filter changed for our trip home to Ohio today. Bought our edge last year from Joe at Sam Packs. Love the car...great service
Everything was done quickly, didn t have to wait long and thoroughly satisfied
Dave Chapelle and Sion Lazar are hands down the best I have ever dealt with. Not even the best salesmen, the best people. They worked with my wife and I to help is find the car that fit our needs, as well as find the best financing options to fit our budget. Above and beyond.
Everyone feels like going to the car dealership is like pulling teeth and is a terrible experience.these guys made this experkemcr a breeze. We bought two cars from them in the span of 4 days. They were that good and made us feel that welcomed. As long as I am in Dallas area I will come to these guys to buy any and every car going forward.
Easy to work with from start to end. Great information by Fatima Ramirez our sales person. Excellent to work with, answering all our questions, getting the deal done and making sure we could work around our schedules.
Details were finished in the time that was estimated. All work was completed. The only negative comment I have is the detailers who washed the car should check the windshields before the customer retrieves the car. I had to clean the windshield myself. It looked splattered from the car wash.
Ben and Mr. LaRay are straight forward and focus on solutions. I had some minor issue on a new vehicle. They honor the warranty and went above. One of the issue was completed but created a new one, Ben was understanding and asked me how I would like to take care of it. I am understanding as well, so I opted to come in when my back up camera is set to be prepared. It's hard to separate personal and business matters for some people and these guys were the definition of Customer service, which is hard to find these days. Five Star Ford of Dallas be proud to have these guys.
Fantastic service experience. Jose was my advisor. He was friendly, competent and kept his word. When he said I will call you , he did it. Prices were reasonable and the suv received a thorough car wash.
I am a refugee from Autonation Ford in Frisco. Auto nation Ford is dishonest, expensive and they don t care about their customer. GO TO Sam Pack s Five Star Ford and you will be well treated.
My Service Writer was Nick. And while i was told he was new on the job he is enthusiastic and made sure I was up to date with the progress of my repair. I received my car on time.
Great experience all around, from the sales rep Yama to the finance guy Mark. I had a good experience. Thank you for making the purchase so easy.
Had a great experience buying from Five Star Ford of Dallas. From the initial contact on Thursday to the buying process on Saturday, everything was first class. Louie Everhart responded to our query about the Expedition. He followed that up with a great video showcasing the car. Met us on Saturday and closed the deal. Each person - Louie, Lupita, and the others were a pleasure to deal with. Was able to get the windows tinted the same day! Would definitely recommend Five Star Ford of Dallas and Louie Everhart.
My experience did not go so well today. I had an appointment for 8:30 for a wheel alignment on my Expedition. I arrived at 8:20. I did not hear from the service advisor until 10:20 (an alignment should not take 2 hours). Then, I waited another 20 minutes for my car to be brought around. There was some kind of confusion. I was not happy when I left there.
I received excellent customer service from Ben. They had to replace the TCM once again. Ben had a loaner waiting for me before I could get to the service department. Ben was kind to check up on how the vehicle was running the next day after picking up the vehicle.
Friendly and helpful. Professional. Responsive to text communication. Always appreciated.
Ford five star is a very good place to shop. the dealership building give me a very relaxed and comfortable feeling. I highly recommend you give it a trial.
Easiest, most efficient maintenance we've ever experienced!
They contacted us for recall work, picked up our car, left a loaner, and performed other maintenance for us at the same time.
Great service!
Will never be back. Go to Rockwall Ford. They paid $5,000 more for my trade than Five Star offered and beat their new truck price. Even Prestige Ford beat Five Star s trade in price by $2,500 without ever seeing my truck!
David, the salesman, even asked me why I was at their dealership if I had a higher trade offer elsewhere. Very arrogant and condescending. It sounds like they don t need or want new business. Spend your time and money elsewhere.
Due to the fact that they have so many F-150 s to choose from I was able to find one that had everything I wanted and was with-in budget. Thank y all.
Jose Garcia in service is awesome! He is very detailed and a great listener. He took care of me in a timely manner and was very professional. He call me to let me know that everything was complete and we can pick up our Ford F-350. When we arrived. The truck was washed and he walked me over to make sure everything was done to my satisfaction. Great service and a great experience. Thank you Jose, you are awesome. I give you 5 stars!!!
I always enjoy my experience at this site. They do good work. I was troubled to see a few employees walking inside the facility without their masks on. The majority of the employees are all wearing masks. I think that's why I found it puzzling that only a few were not. Great service overall.
Very poorly organized service department, with rigid, inflexible, rude and professionally incompetent service advisors in addition to a careless and inadequate service manager.
Five Star Ford Dallas came to my office and picked up the car and took care of all the recalls. There was one issue that could not be resolved and apparently it was Ford the manufacturer that created this issue. I have to PAY to update my software of the Bluethooth hardware that I paid for when I purchased the car. That is asinine because if I'm going to purchase a hardware, it should be updated as the updates are released. I shouldn't have to pay for it otherwise you should tell me upfront that it is a hardware that I will have to continue paying to update the software. If that was the case, I would opt out of that particular hardware. to me if Ford wants to make money on silly things like that compared to all other manufacturer, I will not be another Ford owner in the future. It is not about the money but more about the principal.
Five Star Ford gets five stars for their courteous, timely service as well as their superb valet service that they provided me. It is unfortunate that the Ford the manufacturer has to try and make money by asking an owner to continue paying for a software update for a built-in hardware. In this day and age with technology advancing on a day-to-day basis, to me, that is called gouging the owner and the market.
Ford, you should be ashamed of yourself.
Aj
Louis and Dave Chapel were great and helped us buy a car
Recently bought a preowned 2018 Ram 2500- pretty good experience here. Salesman was NOT pushy. I actually had test driven a truck a month or so prior to buying this recent truck and was so impressed with the style of Charles Wilkinson- I decided to come back later on a different truck largely because of that. Finance guy was cool too, Dave Chappelle (not making that up- real name- really awesome). They took care of my needs here and gave me a fair trade in value. Would do business again in the future.
Fantastic service in every way I could think of. Patient and knowledgeable team helped me find a vehicle that was the perfect fit for my needs. Excellent choice. Special thanks to Joey O. for all the help.
Mark Anthony has great customer service. He was very fast and efficient in the servicing of my vehicle. Washing my truck was a very nice added touch. I have a service plan and have had my vehicle serviced with Sam Pack since I bought it. This is the first time I received a wash. Going above and beyond is a sign of great customer service. Thank you Mark Anthony.
Great buying experience. Mariano was very helpful and got what I wanted. Would recommend Five Star Ford to anyone looking for new vehicle.
While this dealer helped me buy the current car I'm in before they moved locations, they have not been so polite every other time I have returned. I've been interested in a few cars and every time I've been back they have held my keys to keep me there and have even run my credit when I told them not to. Very dishonest and not trustworthy. They will try to push a terrible decision onto you just to make the sale and ignore any financial issues you may have.
Every single time I have been here, even for maintenance, they make me wait around for hours and hours.
This was one of the best car buying experiences I have ever had. Winton was our sales rep and took care of every question, need and concern. We drove away very pleased with all aspects of this purchase.
I ve learned that Marc Anthony is a go to service advisor. He will stick with you if there is a problem. Service gets done and properly explained which I really like.
Got my Focus serviced with Randy. He kept me informed about my car while it was in their possession. Plus I was given a loaner! I will be returning to them in the future.
I scheduled an oil change for the 2006 Ford F150 today and also 2 recalls on the 2015 Ford Fusion. No problems with the oil change. The Fusion is not ready yet. Everybody from arrival until we left were very polite and helpful. I enjoyed my cup of coffee there as usual. Anytime I need service or anything I always call Randy Owen. He schedules everything and keeps me updated on the services.
Thank you for your services
George Main
The service department was great. From setting the appointment to actually taking it to the shop, everyone I came across was super friendly and very much willing to help. I will always bring my Truck to this location.
I had a great experience here. Samuel Hall delivered more than I could ask for and took the time to listen, and help me get the best price. You couldn t ask for a better guy when shopping for a car or a dealership. Would highly recommend you visit.
Can't speak highly enough for our sales guy Samuel Hall and his team (Luis and Johnny) for helping me find the perfect car under extenuating circumstances. They went above and beyond for me today and I am forever grateful. This is our second vehicle purchased from Five Star Ford and won't be the last. You guys rock!
I recently purchased a brand new F150 at this location. I was a little nervous going through the whole process of buying a new car. LaRay did a phenomenal job assisting me and making the process transparent. He went above and beyond to make sure I was content with the deal. I can tell he genuinely cared about me to make the deal happen! I'm grateful for how much effort he put into the deal. LaRay is the example of a surpassing salesman! I will profoundly recommend LaRay as your next sales representative.
Samuel Hall helped in so many ways. His upbeat attitude and willingness to answer any question puts ones fears at ease. He has a positive vibe that makes car shopping/perusing a gentler task than most.
I recently had Five Star complete schedule maintenance on my F250 They did a great job and the work was completed quickly and on schedule. Randy Owen is always a pleasure to work with! Matt Bowen
Becky Cunneen is the most no nonsense salesperson I know in the car and truck business!
Excellent customer service! I will definitely recommend Five Star Ford Dallas, to my family and friends. Samuel Hall is a class act!! He took the time to listen to, and understand my needs and concerns. He is the ultimate professional and made my purchase experience stress free .
The customer service is great. More importantly Nick and the service manager are great!!!
Mark Gray is the best!
He make you feel at home and truly goes the extra mile.
10 out of 10 service!
Highly recommend him!
An excellent dealership in every respect. Routine service visit handled quickly, professionally, and correctly. Kudos to Ben Taff (service advisor).
This is a great dealership to by a car from. I bought a new F-150 and their team was very professional and did everything they could to work together to ensure that I got the truck I wanted with the options I was looking for. My salesman, Yama, was a consummate professional and made sure my experience was as smooth as possible. Lupita and Alexis, the after market team, did a excellent job communicating with me about progress on the options I added. I will definitely shop here again.
I made an appointment with Jose and he told me an est time would be 1 1/2 hours. I brought some to do in the lounge. They were done in an hour!
Iliana Davila did a fantastic job finding the truck f150 I wanted and got my paperwork pretty quick. Had my truck ready at delivery!
If you guys need help looking for a new vehicle they will try to move heaven and earth for you also big shout to Audri my long time friend and Dave chapel (No relation) for closing the deal
First....NOT happy with the person I called to set up an appointment. Randy Owens told me when I asked if you guys had a loaner car or rides home. Was told " since Covid...no more loaners or rides " So while I was in the lab / waiting room....TWO people stood at the cashier and they BOTH got loaners. So I was lied too...? WTH? I WILL NOT use Randy anymore, I found a new person that I will call for service from here on out. If I get one more bad experience from your dealership...I'll take my business someplace else.
I needed service due to sheath on undercarriage coming off while driving. My husband tied it up temporarily and we drove to the new facility on Bush Turnpike the next morning. Due to Covid-19, their shuttle wasn't running so they let us borrow a 2020 Ford Explorer, which we are considering as our next car. By mid afternoon the car was fixed for a reasonable cost. The facility was clean and all employees wore masks. I was impressed with their concern for others and customer service. We'll be back.
The disinfecting and set up for social distancing was very effective!
I actually enjoyed my pain free buying experience at Five Star Ford of Dallas. Great selection of vehicles and a knowledgeable caring staff. My salesman, Johnny Birdwell made the selection process easy and guided us along they way.
I suggest you work with Me Birdwell at Five Star Ford for all your future car purchases.
Had a pleasant experience with the new ford dealership location. Jay McDonnell and David Chappell were wonderful. The wait for the financial department was long, but over all they found me exactly what I was looking for, gave me exactly the amount I wanted on my trade in and got me out where I needed to be price wise. Wonderful service
Everything was very smooth. It really didn't take long like most places. Therefore i would by from them again
Incredible as a new dealership, which must ensure a good reputation and make the most bad deals in the world. On their same page, for a year less they offer me 40795 and for my 2020 truck they give me 33000. The seller is very friendly and very concerned about his business, but the economy seems not interested in selling. They offer deals for people to go to.
Not one to write reviews, However I will say that I felt relaxed and cared for during the entire car buying process. As opposed to other dealerships that I have dealt with they did not pressure me into something I did not want, and they worked with me to get a price that was best for my family. 4 stars because in my book 5 stars should be almost impossible to get.
Awesome service today. Oil changed and breaks fixed
Bought a brand new explorer in 2017- just brought back to service center because the sync isn t working (known issue for Ford ) currently 38,000 miles. Service department said doesn t matter that it is close to the warranty expiring... - it would be a $900 part. Really? This is the type of service you can expect from this dealership- buyer beware! We are on our way to trade in and buy a Toyota!
Left message for Mr. Beis..... I will be first to change my review if 5 star does anything to stand by their product that they sold us.
Update: the service department manager has responded to an email and is going to call me next week.
Received a call today from dealership and they were apologetic and have worked on a solution together with us that we feel is fair. I am pleased to see that they are trying to work with us. We are to know more later this week. I will edit my review if all things go according to their promise
FINAL UPDATE-- Within a few days of writing this review, I was contacted by management at Five Star, my issues were heard, we came to an acceptable agreement for both parties and I have changed by review to reflect my experience in its entirety. I am pleased with how the dealership handled our issue and would recommend their service department !! We appreciate the quick response from Ford Management and will continue our relationship with this dealership.
Five Star Ford came pick up my car left me a loaner car and serviced my car and returned it
fivestarforddallas.com
