Everybody at the dealership are friendly and take the time to get all the details right and make the purchase as convenient and easy as I have ever experienced.
Nothing is perfect but this dealership really tries hard to reach that goal. My trip started with an appointment with the Service Department for a scheduled oil change. That first impression changed the way I would think about Ford Service. The most amazing thing about Five Star Ford Richardson is that they treat you as if you are important to their business. What I mean by that is they didn t get mad when I told them I had an appointment with a different service person and did everything to get me checked in and ready for my service person as soon as he finished what he was doing then. At the last Ford Dealership they fought over who would service the next customer and everybody there seemed angry that they had to be there. Not so at this Dealership and everybody works with and for each other. This is a place you wouldn t mind stopping by to say hello to anyone there even when you didn t need to be there.
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My wife and I just bought 2 vehicles at Five Star Ford of Dallas and had the best car buying experience with our salesman Henry! He found the vehicles we wanted and wasn t pushy at all. Go ask for Henry to have the same experience we had!
Sam Hall is by far the best salesman I have ever worked with. He is very knowledgeable about the product. Attentive to our wants, desires, and needs. Willing to go the extra mile to ensure that we are taken care of. I highly recommend FSF and Sam Hall for ALL of your vehicle needs!
I'm marking this 5 stars, but in reality, I would make it 4.75. In general, my overall experience with Five Star Ford has been very good. This particular review has to do with my purchase of a 2020 Escape SE recently(BTW, I LOVE this car!). Everyone I came in contact with was polite, friendly, and treated me well. The reason for reducing the rating by a 1/4 point, was the time frame involved. I was in the store for 3 hours, which seems an inordinate amount of time to me. Again, I've had multiple dealings with this dealership, both before, and after this purchase, and I highly recommend it to family, and friends. Their newer facility in Dallas, seems to be state-of-the-art, and larger than the old one in Plano. I foresee a long relationship with Five Star Ford of Dallas.
Called to get a quote on some repairs. Was told they are not able to give a quote over the phone and will have to bring it in. Called down the street to Carrollton, got a ranged quote and will be giving my business to them.
Jose in service department did a great job. This time I was able to get one of their loaners - which really made it much more convenient for me to leave my vehicle while repairs were made. He did good job keeping me informed of status of things.
Michael Farris gave us the best deal for our Ford Explorer. He was extremely patients with my husband and I while listening to everything we wanted in our car. I highly recommend going to Michael Farris and Five Star Ford when purchasing your vehicle!
Worked with Yama on this past Saturday, to find the best upgrade from my 2015 XLT. Not only was he patient but very transparent with what he could do for me. He went above and beyond to find me the best deal, and the options he showed were all consistent with my wants. He made this process easy and enjoyable for me. I ve been with Ford for over 12yrs and he was the best salesman I ve worked with. As for the dealership top of the line service, from the moment you enter the door til you leave. Everyone was very welcoming and willing to help. Excited to have found a dealership to call home.
They actually came to my house to perform a recall computer fix. Saved me time and effort. They came when they said, and Tristan the tech was efficient and great.
This has to be the most beautiful Ford Dealership I have ever seen. And the staff is one of the most knowledgeable. Helpful threw out the process. Took very little time to get my deal done. A++++
Outstanding customer service, second to none!!! The employees were very nice and professional. The facility was immaculate. I was provided a loaner car on the spot so I would not be inconvenienced because my car had to stay overnight.
Kudos to the service department. I was worried how I was going to get my car to the dealer for my service and inspection with Covid 19 and my health issues as I am 68 years old, but I received an email that they would pick my car up and delivery it back to me at no charge for this service. They were so accommodating and the gentleman that picked up and and delivered my car back was great. I am a PROUD FORD customer for life!
Hats off to Kirby Guerra in the collision center. I couldn't be more pleased with his service. Thank you Kirby and to everyone in the office with you! I would give 10 stars to these guys. I wish you all the best Branden
Fastest car purchase yet. They even started the process and brought me the car at work so I didn't have to wait since they had to get it from another dealer. Thanks Wally (salesmen) for taking such good care of us.
Great service, fair price. Five Star Ford provided a loan vehicle and did a good job repairing my A/C. They kept it overnight to be sure of no leaks. I appreciate the job well done.
Working with Five Star Ford of Dallas was the Best Experience I ve had in buying a vehicle. My salesman LaRae made everything smooth and easy! Cynthia in the loaner department was very kind to me and my daughter and even saved saved my scooter from the trunk of the car I borrowed while my truck was having a bed cover was being put on. I highly recommend Five Stat Ford of Dallas!
The waiting area was very clean and the tables were spaced over 6 feet apart. Every one on the staff was wearing masks and were efficient and friendly. I had the Works done on my Taurus and it was finished in a timely manner.
Thought I took care of everything over the internet with the goal being NOT spending hours in a dealership during a pandemic. Not so! My sales person had nothing ready and ignored me for 45 minutes after my arrival at an appointed time. It took another three and a half hours to complete paperwork.
Went in with intentions of purchasing a new vehicle that night. I was pre-approved through my bank as I always do. The salesperson and the manager were very condescending and ended up eventually leaving with the salesperson suggesting I go to another dealership and she even said "they're open til 9" as I was walking out the door. It was a very insulting experience. I'm not sure who they thought they were dealing with but I did purchase a new vehicle from another dealership that night as I had intended to do. I have a position of notifying Ford of any such good or bad experiences and I will absolutely be doing so in this instance. Unbelievably humiliating experience that I have never experienced in over 45 years of buying vehicles. They need to hire some adults in sales and a manager who is over 12 with knowledge of customer service.
We visited this dealership with the possibility of purchasing two F150's. One King Ranch and Roush Nitemere. Since one of the vehicles was a Roush we were paired with their Roush Specialist. The Rep was able to locate an F150 King Ranch at another dealership, bring it in and the purchase process went smoothly. Now for the Roush Experience. The Nitemere I was paired up with had some issues on the first test drive. On the second test drive they allowed me to keep and drive the truck overnight. I had been assured the issues had been resolved. They were not! I returned the vehicle to the rep the next business day and explained why I would not purchase this particular truck. The rep was obviously not happy and simply walked away with the keys never asking to see if he could locate another truck. I also inquired about a special edition Mustang I was interested in and was ignored. Bottom Line, This rep was simply rude and never thanked us for the purchase of the 70K King Ranch.
Marlon Reyes was very pleasant and easy to work with. This was our first time purchasing a new vehicle, or even stepping foot on a dealership, and Marlon made the whole process extremely smooth, simple, and stress-free. We purchased the vehicle at a very good price, and so far haven't had any problems!
I purchased a Jeep from Sam Pack Five Star Ford of Dallas 8900 President on 6/18/20. I had it pre-inspected by a Jeep dealership and they found issues with the AC Hose/Unit despite David insisting the vehicle was good. David Greenleaf only offered to deduct less than half of the repair amount but I still decided to purchase the vehicle. And apparently being Hispanic and stating you will pay cash for a used car makes you implicit in illegal activities in their eyes. Make sure you get an inspection before buying from this dealership!
I took my car into the service department for the Takata Air Bag recall after receiving multiple notices in the mail. The service advisor told me that my car was under an extended warranty and that it did not need to be fixed... I called the Ford Customer Service line to confirm that my car was affected by the recall. They confirmed that it was affected by the recall. I took it to another dealership and put in the new air bag.
I would not recommend coming here. There were a few issues with the process. I never actually received an email confirmation of the service and the name of the service advisor I was assigned. When I called to book the appointment, I had asked for a loaner car and whoever made the appointment did not make such arrangements. Finally, who denies someone service for a recall that has put lives at risk? I could ve been seriously injured and this dealership would have been responsible as I had done my due diligence as a car owner.
UPDATE (11/18/2020) After making my original post, I received a call from Keith Drake, the service director regarding my situation. He let me know that my car situation was a special case and there was a simple mistake made. Jerry Thompson, the service manager, gave me a call soon after and rectified my situation almost immediately. Again, absolutely no problem with the service I receive from Ford. They were very apologetic and timely with their service. I appreciate their efforts in fixing the problem at hand! My review has gone from 2 stars to 5!
(Long but honest review). I love the level of customer service I get here. I just haven't had the best service/financial luck at this location. I drive a Ford Fiesta. The first time I came to get work done, I had a list of items that I needed to be fixed so I compared a quote that I had with Ford's prices. Ford ended up being cheaper by about $30 so I left my car there to get serviced. My service ended up being a bit over $1200 but I felt that since I had gotten great service, it was worth the price. I got my car back, everything was great but then I noticed that my side mirror was loose. Now I know for sure that it was not loose before because when I got it back, I heard the broken part of the mirror clicking on the side of my car. I took it back to have it looked at again, without blaming anyone for the issue and they told me a service man's daughter had the same issue with her car. They just said, "these things happen". I just figured I would've noticed it before. After already paying over $1200 for previous services, I had to pay $68 more to get my mirror fixed even though I had not caused the damage. Moving along, a couple of months later there was a recall on the locks of my door that I was asked previously to come in to get fixed at no charge. I knew this was coming up so this was no big deal. While my car was there, I decided to also ask for the servicemen to fix my car charger outlet as well. I was then told that it would cost $140 to diagnose the problem and then whatever the cost was to actually fix the problem. After my services were complete, I came out spending a close to $400. When I got my car back, I noticed the next day that it was making a funny noise. Again, this was not the case before because I had gotten a full service check before this. When I attempted to drive it to the gas station, it stopped multiple times in the middle of the road. So I called Ford to let them know since it had only been 1 day since I got it back and they asked if I could tow it to their facility (again, more out of pocket for me). I towed it to their facility and they told me that it would take a few days to fix it. Again, no problem because I needed my car to run smoothly. But at this point I noticed a pattern, that every time I took my car in for service, I had a new problem. When the servicemen called me to let me know the cost of my services, my total came out to be over $900. This included another $140 to diagnose the new problem. With COVID and job losses, I thought this price was a bit steep but I needed my car. When I got my car back, everything was perfectly fine for the next week until I let my passenger side window down for the first time since getting my car back and the entire window fell inside the door. This time I had noticed the pattern of my car's mishaps so I called an individual contractor to come and look at my window. When he did he said that he noticed that someone had opened the panels of my car door because they did not replace my screws properly. I let him know that I had recently gotten my locks changed due to a recall on my car. He diagnosed the issue with my window and said that whoever worked on my locks misaligned my window as well causing it to fall off of the track. Again, this location has wonderful customer service and a very easy rental process, but the car service issues that I have had within the past 2 months have been a nightmare. And the fact that I won't get that money back is a huge bummer.
I just got a Ford Fusion from Five Star Ford of Dallas and they were excellent and very helpful. I talked to John Birdwell and he really got me a great deal. They also worked with me to get a low monthly payment. I would recommend them if you're looking for a car.
Five Star Ford is my go to for any service needs on my GT350. The service department is top notch. Ben Taff, my advisor kept me updated through out the process and help fix the issues with my car.
Ben Taff is my service advisor and I could not be happier. Ben is the reason I moved to this Ford Dealership for all of my needs. I would recommend this dealership for Ben alone :) He and his staff made my 2014 F150 like new again.
LaRay Wilson worked with us from start to finish and was amazing. He was very knowledgeable and kept our budget in mind throughout. This is the second vehicle my family has purchased with LaRay and we will continue to make the drive to work with him in the future. He makes the vehicle buying process comfortable and is able to put your mind at ease.
I bought a used car from them and it was an incredible experience from beginning to end. I would recommend this dealership to anyone looking for a new or used car!!!
I had the best sales experience ever! Thanks so much Sean Sachse for the great experience this week. And thanks to all of the staff would made my experience amazing. If you re looking for a new or preowned vehicle go look for this guy! Sean will take excellent care of you!!!
This is a Great place to do business with. The staff are on point with any and all needs. Everyone is attentive and does their part with excellence. A special mention to Mr. Ben Taff who helped me out personally with my car troubles. These people are truly deserving of the name Five Star Ford of Dallas.
Sales was great, but when I tried to cancel a extended warranty got a run around and no communciation. Had tonwaste hours tring to get a simple thing done. Will never to business with them again. If u want customer service, not the place to go.
Marc Anthony is our service advisor. We are kept in the loop regarding our service appointments, and the Service is quick and very thorough! I highly recommend Sam Pack s Five Star Ford service!
My wife and I went in last week to look at a specific vehicle we had researched online. Our salesman Paul was excellent from start to finish. He never hurried us to purchase and he was understanding of our needs and our time. We could not come to an agreement on the pricing of the vehicle, so we did not make a purchase that day but that was not in Paul's hands. In the future if we do decide to purchase from Five Star, we would definitely work with Paul again.
have tried several times to book an appointment online, keep getting re-directed. I was hoping to make this my new home dealer since they are closer than North Central Ford, but North Central has always been easy to book an appointment on-line, unfortunately that's not the case here.
Updated 8-9 The service director responded, was extremely helpful and it turns out they are going through some "growing pains" since this location just opened. They took a genuine concern in the issues I had on-line, we walked through the issues, and they have me booked for an appointment Saturday.
I m not a huge outstanding vocal person on reviews, but after seeing this slew of obviously fake negative reviews to this business, I feel obligated to put mine in now. I have personally bought at least 5 cars from this dealership in just the last couple years. They are ALL WEARING MASKS and there is exceptional hygiene. And they have a dedicated cleaning staff on sight constantly. The showroom and service area is immaculate. I m there often with as many vehicles that I have for service and I can personally say that sales and service have outstanding concern for customers safety, as well as service and helpfulness whether I m purchasing a new car or getting one of my vehicles serviced! Every time I come in for service they always wash it for me and it comes out cleaner then I left it. If there was 10 stars I would give this dealership 10 STARS. And I ll be back to buy my next vehicle soon whether it be preowned or brand new.
I just bought a 2020 Explorer from Five Star Ford and my experience with them has been wonderful. I'd been in about 10 months ago and worked with Yama on pricing but wasn't ready yet to purchase. I came back and asked to work with Yama again, as he was wonderful to work with. No drama, no problems. He was able to get me into the vehicle I wanted at a price I could afford in a relatively short time frame. Their finance guy, Nick, was just as easy to work with and we got through the paperwork quickly. Overall, this has truly been a Five Star experience and I absolutely love my new Explorer!
From the time I reached the front door to driving away in my new truck, I received first class customer service from Nick and Doug. They made the entire experience virtually stress free.
in and out in under 3.5 hrs. thats was including me picking out a truck, test drive it, go over numbers, financing. joey ( sales guy ) bryan (the gm )went above and beyond to make sure we where taking care of and comfortable through out the process. with everything that going on in the world with covid19 i felt safe inside and outside the building. Great place great truck great price great team of guys
I emailed the dealer early in the morning Brandy responded to my email almost immediatly and set me up with Wally in sales i am unable to say enough good things about Wally in sales and Mark in finance best car buying experience I've ever had Sam Pack and the 5 Star dealerships have earned my business for life .
Really enjoyed the service while at the dealership. Everyone was on top of everything and was very knowledgeable of the product to help me make the best decision. Would recommend this place to anyone looking for a new Ford!
Has been okay until I got a phone call telling me the license plates came in.I was told that they were being sent to me overnight express.I didn't ask for that,they did.Well it has been over a week now.This has got to be the longest overnight in the history of the civilized word.They never got back to me.I believe someone is sitting on them on purpose.
It was a great experience, I explained what I wanted and how much I wanted my payments to be and David Denton did a great job getting me what I wanted. Also Freddy Smith made it easy filling out the finance papers, explaining each step. No pressure from either one!
I have had a hiccup with my backup camera, but Ben Taff in service was very understanding. Seems like the Ford plant made a batch of defective backup cameras and I just happen to get one of them. He ordered the part for me and will let me know when it comes in.
If you want your car buying experience done right, Mr. LaRay Wilson is your guy. This was the best day at a dealership I have ever had. Not only was the process quick and easy, but I got the car I truly wanted. I confidently suggest this fantastic person for any of your car purchasing/leasing needs!
I had a poor experience here. Did not buy the car and left. 1. Interest Rate: Never told me what interest rate would be. Yet kept on talking about monthly payments. I even asked what rate he was offering when he quoted me payment amount. That is a UDAAP violation. 2. Car: Salesman tried to convince me that a 2 year old loaner was actually a brand new car that was never used. The 800+ miles showing on the odometer came as a result of test driving!!! That is deceptive. 3. Service: i made a low offer on the car to see what i can get. Both the sales person and the manager took it as a personal insult and pretty much walked away. Be careful with this place folks.
First I wanted to say, I ve been in the car dealership world/environment for going on 9 years of my life, but have only purchased 2 cars in that time. However, I have witnessed and experienced with, over 6000+ clients that have bought a car. Five Star Ford in Dallas is a great one. To say there is a difference in being treated like family and being taken care of like family, is an understatement. They made any and all accommodations for me, the buyer, that traveled 5 hours to buy a car. And I can t say Thank You enough to Audri, and especially Dave in finance. Trust me, I was guarded coming into a new dealership that was not my own job, after hearing about horror stories from clients at my job about their Past experiences, but Five Star Dallas is not one of those type of stores. They beat my Federal Credit Union finance rate, and without any negotiations, gave me an amazing price on my dream car. Thank you Five Star Ford!!!!
I have been in the process of shopping for my new F-150 for a few months now. I was pretty set on exactly what I wanted, and the discounts that were applied did not leave a ton of room for negotiation. What my purchase ultimately came down to was the level of service that I was provided. Being a long time sales manager myself, I take customer experience very seriously. One of the dealerships that I was working with lost my business completely by not respecting my time, and ultimately providing what I would call a terrible experience. From the moment I began working with Pete Restivo, I knew that I wanted to make my purchase with him, and do business with Five Star Ford. Each time I stopped by, I was treated well by everyone that I interacted with, my time was considered, I never felt pushed to make the purchase, only supported in getting all the facts to make the decision. I do not leave a lot of reviews, and take it seriously when I do and I would absolutely recommend Pete Restivo and Five Star Ford to anyone interested in checking out a new Ford.
Everyone was great from the time I walked into the dealership at 10 am until the time I signed my last document at 6 pm, I was treated like I was a part of the family. I have never ever had such a pleasant down home, professional experience while shopping for a new truck. I mean everyone from my salesman to the finance manager were the best. These people are the kind of folks i would stop by , just to say hi and visit. If you want a truck or car buying experience like you will never forget, then add this to your bucket list. If you don't walk away feeling the same, then you went to the wrong dealership. This dealerships operation is what all others should use as the model to run theirs by. These guys are the BEST!!!!! See for yourself. They have earned me as a customer for life.
Awesome staff. Shout out to Charles. Great guy, patient, kind, funny, knowledgeable, kept me posted throughout the entire process. It was seamless start to finish. Show room is amazing.
This has been the worst car experience of my life. I bought a car on the 19th of Sept and on the 22nd i had to return the vehicle. They kept it for over a week before letting me know that it had a failed transmission and would cost over $3000 to fix after driving it for 3 days. They gave me a loaner while they tried to find another SUV like i had. They could not. I WAS ASKED to come in and trade for a equinox which had 120K MILES way more mile than the orginal car i purchased had. I said no. And was told to either get this car (not SUV) or give him back the keys to the loaner refund my money and fo somewhere else "BECAUSE I WAS BEING DIFFICULT" when all i wanted was a SUV when they already had my money. My options were to figure out how to get back to work (uber) since i came on my lunch break or get the car. Thrn after i tell him i don't like the car he gets mad and gets an attitude. So ended up having to buy a car i did not want because he threatened to leave me stranded at the dealership. DO NOT BUY A CAR HERE. THIS WAS ABSOLUTELY HORRIBLE. ROD and David were nice other than that will be reporting to BBB. After all this i ended up with a 7 year old car.
At 4:00 pm on New Year's Eve my car fan that cools the engine would not shut off...I drove to Five Star Ford at George W Bush and Independence....they took me right in ...gave me a loaner car and I was on my way home by 5:30 pm....I am eternally grateful to have had a car to get to work on Friday and Saturday....Marc Anthony texted me to let me know the status of my vehicle and on Saturday called to say what the damage was and when it would be ready...besides the BILL I had a wonderful experience with the service....and have had ever since I purchased my vehicle in 2018...
Jose Garcia is my service advisor. Jose is polite and professional, returns my phone calls, and keeps me informed about the service process. All repairs completed as requested. Thank you Jose!
We ve used this dealership for a very long time. We ve bought our last two vehicles here and had a pleasant experience both times. I had to take my Explorer in for a service that involved a cleaning. I m also incredibly pregnant and have been loosing items left right and sideways. I get the car back. They found my second pair of car keys and my mini bottle of sanitizer and they were sitting in the cup holder. Words cannot describe how thankful I am for the service department and the team that runs this location. Absolutely phenomenal people.
This was my first time buying a car and my salesman was wonderful! Due to the Covid19 he knew that I didn t want to be out so he did most of my sell over the phone and email when the sell was done I just needed to sign paperwork!
Have now purchased 3 vehicles here. The customer service is excellent and Yama is our go-to sales guy! Will always come back when another vehicle is needed.
I took my daughter s 2013 Ford Fiesta to fix transmission issues that came with the car when purchased. Ford corporation would not approve the most expensive transmission fix under its warranty. But the 5-star service Dept. Came through with a huge discount on the transmission fix it needed. Mark G. Understood my concern and helped to make sure I was taken care of and not have to leave with a vehicle that had transmission problems for my daughter. The whole team was really great and I do appreciate their sincere attention to my situation. Thank you
Five Star Ford of Dallas in Plano is clean, the people are courteous, and my truck was serviced in under an hour. Great job and efficient. Every time I have brought my truck in for service the past two years it has been a good experience.
It s just a wonderful dealership stuff are very friendly I went to get my Ford expedition serviced and checked at this dealership and Freddy one of the service advisors he help me a lot and kept me up to date he was texting me every single movement happening with my car I love the service over there thank you very much Sam packs five star Ford
Wasn't a great experience at all! I was interested in a truck that was advertised. Contacted dealership and Winton went out and made a fast video that he kindly emailed to us. They pulled our credit rating (which is excellent) and then called back to say the truck was sold! In pulling our credit score they negatively affected our score so now when we go to look for another vehicle that will show up! They are unorganized and would not recommend dealing with their internet sales team.
I wanted to leave a review for Sam Hall who helped us tremendously as my husband and I went through the process of finding a good fit for my husbands work vehicle. Upon meeting him in the parking lot he informed us that he wasn't the typical car salesman and he was totally correct! He gave us tons of good information on making the right decision and presented a lot of possibilities. He was truly a delight to work with and i recommend him because you'll never feel any pressure to buy. He just wants to help people any way he can!
12/10/2020 Worst customer service experience i have ever witnessed in my life. How can you have a customers car for a week & no one calls to give status. No called to any updates Nothing said no call backs. Believe me i know customer service been in it for 20+yrs. Guess they got their $2194.39 for 2nd time this year. Called at 3pm 12/10/2020 still no call back or status call.
11/27/2020 Verdict not in as yet but not happy with the customer service text I received stating I need to learn how to drive my Mustang. When in fact its my 5th Mustang 80, 92, 95, 02 & 16....hmmm.
Kim Thomas and Fred Smith took great care of me yesterday. I drove away in my Honda Element that I had been praying for! Thanks guys!! The dealership is absolutely beautiful and I totally recommend going to see them for ur next vehicle needs!!
My experience in servicing my wife's and my car remains desirable. Our service write up professional, Randy remains attentive to our needs. He is friendly, thorough and offers helpful advise regarding keeping are cars road-ready and safe.
I had been shopping around for a bit, and I decided to call Five Star at the last minute. It was a good choice. Iliana was great to work with. This is my second time buying from them, and I'm sure there will be a third =) Give them a ring if you are looking at a new Ford
We had a really good sale man Yama, was awesome he showed us everything there is to know it was great dealing with him everything went very smooth and easy great price I would definitely buy my next one from five star ford .
Had a great experience with the dealership. Even as times are tough and a bit scary for everyone. They made the process feel safe and protected from harm. Everyone from the phone conversations to the others that helped in the sale were great. Couldn't have asked for a better experience. Thanks again guys!
Excellent experience with the service department. Marc took care of our truck, and our family while we waited for the work to be done. I will go back to Marc and the Five Star service crew for anything and everything for my truck.
Bought a used truck (Tundra, yes from ford) from Yama Ameen great experience! I always dreading going into a car dealership and dealing with sales people looking like they re ready to attack and if you aren t responsive they ditch you and you re lost in a large lot. Yama is very calm collected and profession. Will take his time to make sure the experience is great and you get the deal you re looking for! Already recommending my friends to see Yama!
This dealership has a very large inventory for you to see and choose from. The owner Sam Pack is as good of a person as you ll ever meet. He is as upstanding and respectable of a person as there is anywhere in the world. Sam is a staple in the North Texas community. If you are going to buy a vehicle there is NO better person to support than Sam Pack and his family. The New vehicle director that I dealt with is Mr. Rene Galvan. The sales people were Mr. Joel Svidlow and Mr. Kim Thomas. They were very helpful as we walked the lot allowing me to educate myself with my own eyes as well as with their direction and information. Lupita Nunez assisted me with any extras I wanted for my truck and accommodated the situation professionally. The Final act of the purchase was the finance manager Fred Smith. Fred is an exceptional person. He has a natural ability to connect with people. He is very informative and a pleasure to visit with. Fred is a person that will be successful in everything he does and the Pack family are fortune at to have him. Be sure to asked for him as your finance person. In the service dept all of the folks are great but be sure to ask for Ben, Barry and the Manager Keith if they are available. A big thanks to them for their personal and professional assistance to me thru the years. All of these fine folks speak to the high standards and integrity of the owner Sam Pack. I will always follow the Sam Pack name. Highest regards to you Sam. Thank you.
To share a little I have bought a number of vehicles over the years.
When arriving to the Dallas/Fort worth area I became interested replacing my daily driver. I have had some good and some not so good purchase experiences.
So I decided to visit several dealerships in the area, one of these was Five Star Ford Dallas. I spoke with a number of the staff all of them professional.
One of the staff I got to know was Joey O'Conner he was extremely knowledgeable of all vehicles but specializes in ROUSH and SHELBY brands. I at first did not think that I could afford to get into either of these brands. Mr. O'Conner was encouraging to see what he could come up with. I came in over several months and one day he told me that a ROUSH Stage 3 arrived. We made the deal that I didn't think was possible under my personal circumstances. Joey O'Conner is not just there for you during the sale but there for you after the sale. I have had several questions after the sale and he has overwhelming interest to address all the questions.
I went in for my quarterly Auto Butler Detail Service and an oil change. I know that the Auto Butler detailing is done by a separate company so this review is really for them. There was absolutely no detailing done. My car is dusty inside, the windows have spots on it and none of the surfaces were touched. I'm very disappointed in this service but I was also very tired at this point so I didn't say anything. On the other hand my service advisor for the oil change portion was really nice and I really liked her so I'm sorry she has to take the brunt of this review.
The entire process was absolutely superb, I was able to do all the preliminary car shopping details electronically by emails, phone calls and text, I narrowed down my selections of 3 different vehicles, negotiated prices on all 3 out the door , then made an appointment to meet with salesman and see cars in persons, with test drives to make my final decision! The dealership has a broad selection , with super friendly staff, who all behaved polite, professional and courteous ! I highly recommend this dealership, I drove 127 miles one way to buy a vehicle from them and get a good deal. So do your research, decide the car your interested in, model, options, price and color , negotiate prices, get pre approved financing, make your appointment! Buy the vehicle, It s just that easy! I had never been been to this dealership before, I will definitely be Back. Five Star Ford of Dallas My #1 Ford dealership- Highly Recommended My salesman was Laray Wilson Note: Any other dealership that insist on you coming in to get straight forward pricing should be avoided! Also be realistic when buying a vehicle, it s not the dealerships fault if you don t know how to buy a car or if your not a qualifying buyer! There s plenty of information on the internet that tells you how best to do vehicle shopping!
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