Five Star Ford of Plano Reviews

They live up to their five star name! Nick Giles went above & beyond to get me into the vehicle I had been drooling over for weeks. After waiting on another dealership to get on the ball for over a week, he had me driving away in my new Mustang in 2 days. I will definitely be back to Five Star and Nick for my next vehicle purchase.

Samuel Hall was amazing and I was able to get an amazing deal on the Mustang GT I wanted. The dealership let me test drive the car for a whole day because I wasn't sure if it was the right car for me. My fiacne also wanted to test drive it but works late and is never able to make it to a dealer in time in order to test drive anything. (You might not be able to depending on insurance coverage of your current vehicle. You'll need full comprehensive and collision) The dealership as a whole doesn't push too hard on addons and doesn't have any extra fees other than the standard 150$ documentation fee every dealership in the area has. After your sales person helps you find the car you want you are handed off to finance who will attempt to sell you additional warranties/coverage. If you don't want it just flat out tell them no. If you do want additional services make sure to try to get a better price and don't accept their initial offer. Overall, I hate car dealerships in general but this dealership was the most honest of all the ones I visited and if you're in the market for a new Ford vehicle (or anything non-ford-preowned they might have) this is definitely the best dealership in the area. Just be careful and always go in already knowing your budget. If you are able to get prequalified for a loan through your bank or a credit bureau you will have more leverage with negotiations and could lead to them offering a better interest rate through their lenders.

The service center here is always so courteous and helpful.

Mark Grey is the best service advisor!!! He will give you 5 star service and keeps you informed every step of the maintenance process.

I have never had such GOOD service, tech advisor and response time as at this dealership. Im thrilled with Ben Taff as an advisor. excellent service

The check engine light on my 2016 Mustang popped on. May well have been a dollar sign light.

Had the code checked and it said I needed to replace the purge valve.

Set up appointment with Wesley. He verified coverage on my extended warranty. He arranged that Five Star would pick up my Mustang and bring me a no charge loan car.

Bright and early, Nick, meets me in my driveway and we swap cars. At 5P that afternoon, I meet Nick in my driveway and we swap cars again.

Everything handled smoothly via phone calls and text messages, including payment.

Very happy with Wes, Nick and 5 Star Ford!

Every time I have used Five Star Ford for service on my F 150 everybody I have dealt with has been outstanding. I will continue to use Five Star Ford for future automotive needs.

Great experience this evening with David Hurst. I had some negative experiences in the past at their old location so was reluctant to try them again. David was great and took care of me quickly. He even made some suggestions on scheduling my recall service so it wouldn t be such a chore and inconvenience. Thanks David!

Nick Steer was a delight to work with regarding my Explorer service. His communication was superb, his professionalism top-tier and I am 100% satisfied with both the Five Star Ford of Dallas experience as well as with Mr. Steer.

Best customer service ever. They really worked hard to find the truck I wanted and they made me a great deal on it as well. My salesman was fantastic. All around great experience.

I took my F150 in for a Check Engine Light . Anthony kept me well informed throughout what turned out to be a fairly major repair, made sure I had a loaner vehicle and had me back in my own truck in really good time. This is why I only go here for my vehicle maintenance needs.

It was a great experience buying my new F-150 from them. The process from the moment I walked in the door to signing the paper work was quick and easy. There wasn't any point where I felt I was getting the run around and they made sure I understood everything if I had any questions.

Wally, the salesman, was nice and friendly. He was also helpful with getting the best deal possible for my trade in.

Fred, the finance manager, was really nice and provided a great experience.

Overall a great experience and I would recommend Five Star Ford to family/friend and I would go back to buy another vehicle.

Mr. Crawford is awesome! Also, you cannot ask for better financial service from Mr.Smith.

I have only used the service department for warranty work or vehicle service.

Love the new 2020 Escape. Redesign is gorgeous. Front looks like a Porsche and back a Range Rover. Made my decision to buy easy. Thought I wanted a Toyota Tacoma or Ford Ranger for a tow vehicle for our future camper purchase....but this is much nicer and salesperson listened to my rantings and found exactly what I wanted: huge sunroof, tow package, adaptive cruise control. Titanium equipment package is amazing...nearly have ever features available. And we bought American, proud of that too!

I had a very pleasurable experience with this dealership. Initially, some minor issues with the vehicle when I purchased it, but customer service here is so superior that higher up- John Brown, reached out to me right away and resolved the issue with complete satisfaction and professionalism. He stayed with me step-by-step and offered nothing but the best resolutions. These people really go out of their way to make sure you walk away a happy customer. Thanks for my new vehicle! Highly recommend!

Pete was great . Made stressful car buying non stressful and very easy. Would definitely recommend Pete

I can t say enough about my salesman, Sam Hall, and my experience at 5 Star Ford. Every person I met at this dealership was personable, professional, and attentive in every step of the process. The really funny thing is, I didn t actually buy a vehicle from them. I purchased a friend s used vehicle when they traded it in on a new one. But Sam orchestrated the entire transaction and although I had already arranged financing through another lender, I wound up financing through 5 Star Ford, purchasing an extended warranty, and handling all of the paperwork right there in their dealership. It was truly the easiest, most relaxed, seamless car purchase I have ever done.

I have dealt with a number of dealerships in the Dallas area over the years, but 5 Star Ford just made a customer for life. And I am a Chevy guy!!!

Thanks again to Sam Hall and all of the excellent staff there at 5 Star Ford!! You rock!

The mobile service was highly convenient and provided with professionalism, quality and value.

I loved my car buying experience with Wally! He was kind and thorough. We got a killer deal on my new ford Ranger! Thanks, Wally!

Sorry to say, I have lost confidence in this place. Had a lease car I was given a price on from Ford and they tried to trick me into adding a $500 charge to transfer to me. Very shady practices. Now they represent what is wrong with car dealerships!

Service is amazing at this dealership. I had a recall and then a/c issues that I needed to get fixed and they didn't try to get me to fix anything that wasn't absolutely necessary. Prices were comparable to the mechanic I usually use so that was good. Ben, service advisor, kept me in the loop through texts the entire time and was very helpful. I would definitely recommend this dealership.

Congratulations on your grand opening! We are grateful to celebrate your success with you! Best wishes from the Farmers Branch Chamber of Commerce!!

I took my suv in for service at 5 star Ford and they lived up to their name! Their service IS 5 star! They communicate, they make it easy, and my suv is running great! I highly recommend them.

Mark Gray did an exceptional job of making sure I was taken care. Excellent service all around.

Great Experience, From Test Drive Through Finance and Delivery!

The sales experience was very good. My sales person worked hard to find the vehicle that fit my needs. The process severely broke during the finance process. I was preapproved through my credit union. So the finance transaction at Sam pack should have been simply and fast. Unfortunately I was introduced to a young man who was more preoccupied answering the text on his phone then my questions on the documents he presented. I immediately saw discrepancies in the numbers, which he couldn t answer. As I asked more questions about the documents the more agitated he became. At one point he wanted me to sign a blank form and initial it in three different places. Who signs a blank legal document? After 10-15 mins of dealing with his inept abilities I stood up and walked out of the dealership. Ironically, as I was driving down the road, a competitor called me and made me a much better offer. Upon arrival at the competition they treated me like a king and the overall experience crushed Sam pack. Not sure why they call it a 5 star dealer. Be cautious if you go here

Don't let them get their claws in you. Once they do, you'll never get away.

Jose did an amazing job! He s the best. Got my mustang fixed and everything was organized! Thank you again!

Repairs took longer than anticipated but was offered a loner car if I needed it at no charge. Kept informed on progress until the job was completed. So far everything continues to work well and they also washed my vehicle prior to my arrival to pick it up. Overall good experience.

I recently purchased a pre-owned vehicle at this location. I worked with Yama and it was a seamless experience. He worked hard with the finance team to get me exactly what I wanted at the price I wanted.

I ve purchased 3 trucks in the last 5 years at 5 Star Plano and couldn t be more pleased with the service and staff. Anthony Saenz is communicative and always helps expedite me through the process. Always a great experience!

I m not one to write reviews really, but yesterday I was able to purchase my first car ever! A 2010 Toyota Corolla in exceptional condition for being ten years of age. So that was exciting. My salesperson, Anna, was a pleasure to be around and made everything easy to understand. The interpersonal skillset she showed me made me feel comfortable buying a car, as she is very knowledgeable and helpful. I just want to say thank you so much!

We have had recurring problems withadvance track, pre collision not working, and cruise control shutting itself off. We provided pictures and videos of occurences, we have been to 5 Star twice, and each time told nothing coulde be found! Now we are told Ford has to figure it out! And wait for that some day in the future for an F450. No kidding you guys cant figure it out?

Randy Owen takes great care of me whenever I need my cars serviced. Great customer service.

Efficient Sales staff got us what we wanted! Thanks Pete!

I scheduled an appt with Ben Taft, my service advisor, to him look at the front suspension because if a vibration I was getting, and also to look at the transmission that was shifting poorly on my 2019 F-150.

Ben was very attentive, he kept he April s Ed if progress all along the way and followed up after to ensure everything was fixed to my liking.

I ve been in for a few things on this 19 F-150, which I had traded from my 16 which I also bought from Sam Pack. I ve been impressed with the quality of service every time.

I bought a vehicle from Five Star Ford Dallas yesterday. This place is amazing as the name says it all. I want to mention SAMUEL HALL for his hands down five star customer service. His Professionalism and Ethical posture was over the top. I would recommend this particular Ford location.

From test drive to financing, the process was smooth and awesome.

Another great experience with the Service Department at Five Star Ford. I am thankful I am able to work with Mark Gray. He has always taken good care of me and my truck. Very knowledgeable and great communication regarding what s going on, knowing my preferences etc.

I bought my truck at Five Star. Love the service. I will be back for both.

Everytime I buy a vehicle at Five Star the experience never seizes to amaze me. The staff there is wonderful. I am not one for extra upgrades but the lady who comes over to you before you go into finance is the only person I have issues with. Very Pushy but stand your ground. LaRay was my salesman and I have bought 2 vehicles from him in less than 2 years. I will continue to use him when it comes time to buy another.

Courteous and understanding with personal attention.

Quick, straight forward, they did not try to up sell me, very proffessional. I will be using them again in the future

Traded in my 2012 Ford Edge SEL after 8 years for a 2020 Ford Edge Titanium. Five Star Ford Dallas was awesome to work with, and the trade went smoothly. Recommend asking for Anna Alison, Internet Sales Manager, she was great to work with.

I just had the best experience ever at this dealership! Honest, transparent salesmen and high quality cars with unbeatable prices is what you'll find here! Ask for Leon!

I had a great experience with getting a recall taken care of and an oil change. They came to my house, switched out my car with a loaner. They even washed my car before bringing it back to me. Excellent service guys. Thank you so much.

Sam Pack was very accommodating and Fred Smith with the financing. I would recommend in a heartbeat

Easiest process I've ever had buying a new car! Sales representative had most of the details handled for me before I got there!

Always have my Ford cars with this dealer shop. Within just one visit, and one day, we were done with oil change, tire rotation and multiple inspections, a factory recall and a repair to the bottom engine cover. With a Ford protect maintenance plan bought with the car, it only cost me $30. Besides, a friendly free car wash. Couldn't be more satisfied.

Jose and the guys in the service department are great.

Thank you Michelle Larson for you help in getting my Fusion up and running. This car had been a bit of a challenge to get right and your stepping up to get me running again is very much appreciated. PS. Sorry it took so long to get this up on line. Your help and customer service is exceptional.

I purchase a 2019 f 150 here and supposably got their best deal. Good credit and low interest you can t go wrong, right? Well apparently you can. 6 months later and Five star in Carrollton said I am $23000 upside down. I think they are all rip offs . I ll never buy from these guys again. I have 3 fords but lm going back to Chevy. So long Ford

A huge THANK YOU Leon!!
(sales representative) was great! He went above and beyond to help me get the vechile I wanted!! Always smiling, very courteous, respectful knowledgeable. If I asked a question and he wasnt sure of the answer, he always went and checked because he didn't want to give wrong information. He deserves a 5 star and a raise!!!!
Thank you for all your hard work!
Julie Rhind

After visiting multiple dealerships in the DFW area we found a great salesman, the perfect truck and an amazing deal at 5 Star Ford Of Dallas. When we first pulled up my wife and I were surprised by how many different vehicles they had. Michael Farris helped us find a truck with all of the features that we wanted in the color that we were looking for. He was very knowledgeable and helpful. We were able to get a good deal on our trade in and the price of the truck comparing to KBB.

We give Michael and Five Star Ford !

I had a wonderful experience while purchasing my new vehicle. My previous vehicle was 10 years old (2010 Ford Escape) and I loved my car. Now I have a 2020 Ford Escape that I feel I will fall in love with as well.

My older vehicle required a significant amount of work. Marc and team were very helpful with the process, keeping me informed as the work progressed.

Ultimately the repairs were completed quickly and the process was stress free!

Thanks to Five Star Ford for all your hard work particularly during these challenging times!

I trust Ford service department to do quality work and at the same time Make sure it doesn t put us in a tough spot on our budget. Anthony always takes care of me and makes me feel confident that everything will be done correctly. I know that Five Star Ford wants to make money but not at the point of not being ethical. Great job Anthony and service department! You can trust Five Star Ford of Dallas.

My experience at 5-Star Ford has been nothing but outstanding. Leon made the buying process easy! I would definitely recommend this dealership. We will use them for future purchases.

The service techs who fixed my car, deserves a 5 star rating. It s running back to prestige fashion.

The two stars come from the miscommunication from the Service Advisor Jose and the inconsistency of relayed information from the technician/advisors.

I had to call the supervisor. Everything was handled properly and also my phone continuously rang, with updates.

My wife had a battery put in her car and keys and the service wasn't good this time. They didn't put the batteries in her keys, and the lady's at the service desks was rude.

They said I will get my license plates in 5 to 8 weeks . I got it early then that. I m happy. Bret is best of all. All those ladies I forgot their names are so nice and professional. I would recommend FIVE STAR FORD. Go here and they will take care of you.
Thanks

Thank you, Brian Huth, and the sales team at Five Star Ford Dallas for the exceptional service. Buying our new Ford Ranger was easy and the terms were amazing. This is our third purchase and we definitely recommend this dealership.

I thought the salesman I worked with, David Denton, was both very knowledgeable about F150 s as well as accommodating to all of my requests.!

I purchased a pre-owned Dodge Grand Caravan. I made it very clear that the reason I was buying it was solely for the stow-away seats. I didn't think I would need to check them before purchasing. I guess I'm used to people being honest. When I got home I discovered that one of the seats won't stow. My experience with the finance department was also offsetting. I was handed the papers and told to sign. The man was to busy to even sit down or go over the papers.

Noticed a slight problem with my back window at 1pm. Called Five Star Ford Dallas at 1:15pm, got my car in to the service department at 2:15pm, and with the help of Thomas in the Service department I was back to looking brand new with his help by 2:30pm! Thank you Thomas and everyone up at Ford!

Would like give a shout out to Saul at 5-Star Ford Dallas. 1st things first, he is a Army Airborne vet and that was the key reason for working with Saul vs anyone else. The 5-Star facility was clean and Saul did a great job taking me through the sales process for a car i liked.

Minus a few post sale comms and details from the post purchase of the vehicle, i am happy with the vehicle and believe 5-Star will take great care of my needs from a sales and service perspective with my now Certified Pre-owned Ford! Thanks for your service to our country and I ll see you again once i hit 100k miles !

I have a 30' Winnebago Class C RV on a Ford E-450 chassis. I brought it into Five Star for the first time for general Oil and Filter Change, State Inspection and complete multi-point maintenance service. I was introduced to Randy Owens, a Service Adviser who specializes in these types of vehicles, he appeared to be very knowledge, helpful and courteous. I left the RV for the work to be done. I received a call from Randy informing me that in the process of moving the RV they brushed up against another vehicle and caused some damage on the rear passenger side of the RV. He said it was not serious and felt that his collision department could work on rubbing it out. He sent some pictures and I couldn't really see any damage, it was so superficial. They worked on it and it turned out great.
Reason I am giving them a 5 Starr review. They were HONEST and PROACTIVE. The damage was so superficial and minor I probably would of not noticed it on my own. We all can make a mistake or have an accident. But a dealership that is this HONEST and forthright deserves to be commended.

Mike Huddleston is amazing! If you are looking to buy/lease a new car visit this location. Mike was so personable and helped me through the entire leasing process! I was moving to Dallas from Phoenix and he made sure to keep in contact with me. When I arrived he got me the exact car I wanted, in my perfect color!! I really appreciate him for making sure I left happy! I could ve gone to any Ford dealership, but Mike Huddleston is the reason I came to this location!!

They got me in and out quickly. Even washed my truck which was a nice.

My experience here was definitely five star worthy. NICK STEER was an amazing guy! From the time I called in to schedule an appt. to arriving, assisting with check out and even going over and beyond with other items. I would recommend anyone to service their vehicle here and ask for Nick, he's the best!

I would like to thank my friends at Five Star Ford of Dallas for really stepping up during these trying times. My Ford goes nowhere else and this is why. The service is sport on and the price is fair. Way to go, everyone!

Alway great experience at FSF. Staff is very friendly and professional. On my last visit for a routine oil change, my order was missed which caused an hour delay. The manager took care of the charge. He really didn t have to. I would ve paid but this shows how much they value their customers and go above and beyond to take care of them. I won t take my truck anywhere else.

I purchased my car here, the sales man even though nice he came short when it came to customer service. When i went to the dealer to sign nothing was ready. Guys running everywhere. And lets not talk about their service dept., they treat you as if they were making you a favor and not as what you are ....the customer. Again nobody knows what the hell is goin on

I just bought a '17 Explorer XLT from Five Star (fka Sam Pack) and had a great experience overall, and with Adam Mckey and Kim Thomas. They were responsive to my needs (finding a 2 yr. old with low miles and 20" wheels, "CPO") and helped me secure a new arrival. The showroom is new, nice and everyone was friendly. Happy with the value (shop online first!) and financing options thru Ford Credit too. Driven a number of SUVs and excited about this one - good combo of size, features, power, looks, MPG.

Great buying experience with Five Star. I worked directly with Charles from sales and Mark from Finance to get a deal done. The process was easy from start to finish and I ended up with a great deal on a new F-150. I would definitely recommend this dealership to anyone in the market for a new vehicle.

Sam Pack's Five Star Ford was a five star experience. All people very helpful, especially Brian in sales and Fred in accounting. Special thanks to the receptionists who guided me through the metroplex maze to find it!!!
With kindest regards always.
Dale Swindle, Stephenville TX

HEED THIS WARNING:

Most recent experience with the service department. I brought my 2015 Ford Escape in to get an oil change. The "technician" mentioned that we should get "preventative maintenance done" such as brakes, tune up, and filtration (whatever that means). So I dropped about $900 and got it all done.

Then last Friday, I'm driving on 635 and all of a sudden the car dies... I was not next to a shoulder. Once I turned it off, I had no trouble restarting it. But from 635 to where I live (4 miles) it dies 11 more times.

I call the ford service department, and the guy says it "it might just be a sensor". So I bring it in. Another tech comes to me and suggests I get my brakes done soon as well.... Revert back to what I paid for. I told him that I already paid for that....

I come to find out that the brakes were not done, they didn't clean the throttle body properly, and who knows what else is.

Best part, I tell them to get the car running and refund me for the brakes since they weren't done because I am trading this in for another make. Keith Drake tells me over the phone (because I am work) that he will not issue a refund and they are going to put the breaks on.... very disrespectful person and condescending.

This was the 3rd incident.

First Encounter: Oil change & tire rotation. technician forgot to put the lug nuts on my wheel. As I turn out, it falls off with oncoming traffic. In a downpour, I am directing traffic for 90 minutes while they come to put the tired back on. I had my 7 month old in the car too.

Second Encounter: Oil change (free since they almost killed me the last time) they forget to put the under carriage cover back on, a piece breaks off.

I understand if something goes wrong once. But when every visit ends with them screwing the car up worse than when we brought it to them... It's them, they won't admit it, but it's their garbage service.

Now my wife picks up the car, with our 2 kids, and as she is driving away, the check engine light comes on.... Word to the wise, don't tell them you are getting rid of your FORD because they will sabotage your car.

I have already contacted the BBB and plan to take this to Corporate and will not rest. Because eventually, their negligence will result in someone else's death.

HEED THIS WARNING. FORD = F*cked Over Repaired Dodge and will never EVER step foot inside of one again!

Today for Oil Change and Excellent customer service and especially thanks to Ben T.

Went to the new building off the Bush Turnpike and talked with Sam Hall. Great man, very knowledgeable and easy to discuss cars and vehicle needs. I know I can go to him any time and he will be the go-to person for me when it comes to looking into a new vehicle. His courtesy and professionalism are beyond what I expected.

Five Star Ford of Dallas went above and beyond to get me in my new car. LaRay in sales and Mark in finance were awesome and made the experience very easy.. I appreciate Alex Segcal hooking me up with a good team!

Let s just say I am a seasoned truck buyer (another word for old). I have purchased 7 vehicles in my lifetime. This was the most stressless purchase I have had. I was kept informed of the progress at every step. My salesman, Henry, made me feel he was on my side to make sure I got the best Truck for the criteria I gave him. He came through, gave me more than I expected for trade in, more truck for my money, and such a no pressure experience. The finance department was great too. Not the normal pressure to buy a lot of extras you don t need. I also have never had a manager come up to me after the sale to insure I was treated right. This happened here.

Anyway, a very satisfied customer here for sure.

I can't exactly say it was a great experience.I went in to look at a used Mercedes Benz. I had a great trade in: 7 yr old Hyundai Tuscan that I bought new and took great care of. no scratches no dents no mechanical problems. I just wanted to upgrade to the Mercedes SUV which I have always loved and thought since my car had just over 100,000 miles it was time to trade it in. I did my homework and new what my trade was worth to the dealer. Although they did not have a lot of customers, I was there over 6 1/2 hours from start to finish. Once I test drove the car and decided I would like to get it, the process began of haggling. Right off the bat they wanted to give me $1500.00 less than what the trade in value was worth on Bluebook. My salesman, Will, who was a nice guy, kept leaving to talk to the" manager" and would come back 20 Minutes or more later with a different amount but still too low. Finally they came up with a price I could accept for my car and then the financing song and dance began which took forever, (again not that many customers) and they ended up doing 3 hard inquiries on my credit which made my score go down. I have fair credit but not great. I had already been approved with an outside credit company. but I wanted to try to get a better interest rate. Well, to make a long story short, after 4 hrs of back and forth on the down payment and price and threatening to leave and go somewhere else, I finally got a decent deal with a payment I could live with and the down payment I wanted to pay. The finance guy was very nice too, But the process took too long. I spent most of the time I was there sitting by my self while the staff milled around and joked with each other.
To be honest I thought going to a well known car dealer in the area would be a better experience than going to a small independent used car dealer, but I was wrong.
When the deal was finalized and I left with my new (used) car, I discovered that there less than a 1/4th of a tank of gas and the windows inside the car had not been cleaned. By that point I was too tired to go back in but I was disappointed they didn't at least fill the tank up half way.
Overall, it was the typical used car buying experience that took way too long and was too tedious. I do however love my new (used) car and am glad I bought it. But I will probably never go back to 5-Star Ford when I am in the market again.

My husband and I really enjoyed our purchase experience with Laray. He was very patient, honest and very pleasure to work with. We will surely highly recommend him to friends and family. We also enjoyed working with Lupita and Esmeralda in finalizing the sales process. Thank you guys! I will surely enjoy my new mustang :)

I was referred to Sam Hall, I did not want to provide my number because I hate getting calls. He said not a problem and showed me a couple of vehicles. I've been to other places and when I didn't give any info, they basically acted like I wasn't human. Sam is amazing and when I'm ready to buy, he will get my business!

I showed up at the dealership late yesterday morning with no appointment. Shawn Day walked up to my truck in the service bin promptly (with his mask on) and got me checked in. I had my brakes fixed, alignment, and State Inspection done by the end of the day. I know ya'all were busy because he originally asked me if I could pick up my vehicle the next day (today) but it would have been a huge pain to get a ride home & back to work this morning so I begged and pleaded for him to squeeze the work in and get me out the same day. He made it happen! He made me feel like my time was important and was very knowledgeable. And the price was not inflated for the work that was done.

All around excellent service and experience. Thank you Five Star Ford! I will be coming back to you exclusively from now on.

Best,
John Jackson

I appreciated to salesman who I talked, he was very generous and kind. He knew so much how to treat the customers right way. Making an appointment and test drive, etc were great!

But I couldn t make the deal TODAY for 11 mustang gt that I felt disappointment to the financial department a bit. Also, they will bargain your trade in vehicles more than good price value

I found out the 11 mustang gt vehicle was reasonable price on online, I applied for credit check.

My car was 14 mustang v6, they provided me a quote $7000 with 64k miles on, and I still have the balance with 11k from bank. I didn t expect to get that trade-in value, I wished to have little more.

I bought several Ford cars like new and pre owned from different dealerships included my family in 10 years. I planned to buy the used car with finance. Even though I know my credit score like late 600s and early 700s and information of the vehicles currently, they would not offered me better deal l desired. I know my score is NOT perfect score but I understand what is my value at least.

If anyone wishes to buy the cars without trade-in then, offers would be good or better. Someone wants to buy a car like my situation, I wouldn t recommend this location.

Perfect scores people can buy anything but like me as regular people would not get the decent offers.

I should search other places now on.

Thank you for your reading.

I love this dealership! The service department is fast and friendly. I was there to have the auto butler service done to protect the clearcoat and it was finished, washed and waxed plus all four tires checked and filled with air in well under two hours. The customer waiting area is extremely comfortable.

Every time I take my vehicle in to a Five Star Ford dealership for maintenance they always forget to do something or outright don't fix something they were supposed to. Non-stop problems. But they always remember to charge you for everything they were supposed to do. Terrible experience. Certainly won't buy another Ford vehicle as a result.

The experience we had with Dave C. and Jay Mc. was more than we hoped. They took care of us like we were family. They both had to stay extra late to help facilitate our closing on our new truck! They have earned our business forever! Thank you!!!

Anthony was awesome, he took care of everything I needed and more. All of the service was done in a timely matter and more importantly done right.