Five Star Ford of Plano Reviews

Fast ,friendly service!
When other companies told me No , Five Star went the extra mile to get the deal done.
Definitely buying more vehicles from them in the future.

Thank you for giving me a chance when many others would not.

The service department left my car in pieces when I came home from a battery install. The air filter housing was left off and the engine had zero filtering process for the air. There were hoses and electronics pulled out from the housing and all over the place unplugged. All I asked for was a battery change and my whole engine compartment was pulled out and left that way. The engine could have caught fore from the wires and air housing lying on the exhaust manifold. I paid nearly 400 hundred dollars for a battery and install. The most I ever paid and then they messed up my engine compartment taking it all apart and leaving it that way. There is no reason to tear apart my car and leave it that way. They want return service and Veteran abuse to charge me for a new engine, air housing, and wire harness from the damages they caused to my Lincoln MKS. I don't trust the service department here and the service manager texted me saying how his job was in my car. I told him you owe me an oil change at the very least due to the dirty engine left without and air filter. I told him it's clear by opening up the hood that the air housing is off and wires just dangling around unhooked. I have not heard from the service manager and left a message too. Please watch what the technicians do here or you may be liable for buying a new engine, having a fire start in the engine well, and possibly an accident from vacuum hoses pulled from the brake lines. They set me up bad here. As a previous oil driller, I fired people for less than this safety issue and engine purposefully killed off from lack of understanding how to change a battery is bad, way bad. This 400 dollar battery may cost me my living job, fire with two babies in my car, or worse an accident from brake system failure. I was wonder why my car felt like someone punched it in the gut after I left. I didn't know it could catch on fire and my brakes didn't work much going back home. All this from a simple battery change that took all day to complete. I don't trust this place and check your work done before leaving here. See if the car is okay and safe to drive before leaving here or may catch on fire. I had to replace wires burnt, and hoses. Fifty dollars extra and done the work myself this time. They even pulled the air filter for my AC and inserted backward which hurts the blower motor. I think they tried to lemon my car to charge me extra money for repairs from their damage to my car. I had a nice shirt on, slacks, and I think they saw and $ cash walk-in they thought to rip me off from return services from their damages to my car.

Just had an in warranty repair done to my 2017 F-150 and the experience was just as awesome as all of my prior experiences with Five Star Ford of Dallas. They offered my a loaner truck at no cost to me cause the repair was going to take a few days. The repair was completed when they said it would be and the Service Writer, Marc kept me well informed as to the status, etc. I have never had a bad or negative experience here, it's a great place to buy a car but also to have it serviced. Thanks Marc, thanks Five Star Ford!

On November 2019 I bought the 2017 Ford Escape and I brought for service this past September because it lost power, a few days after I dropped it off I get a phone call and I was told it needed it an engine, spoke to the in person that call me a day after a drop of the vehicle and ask me if I want it to update to a newer model. I was going to update but when I was waiting for a response for a trade in the manager on duty pretty much blame me for the blown engine on the 2017 Ford Escape. And I decided to take actions a different direction for being blame for a vehicle that was not what I was offered, also til this date the vehicle still and I hope is at the dealership.

Excellent customer service. Everyone nice and friendly! No hassle.

Great work is hard to find. I have trusted them with my oil changes, brakes, adding fog lights, replacing my clutch, replacing my radiator and water pump. Manny (mechanic) pays close attention to detail, Keith overlooks everything and Ben who I ve worked with for over a year is really great to work with. I trust them with my 5.0 & look forward to continue trusting them in the future. Thanks again guys for your hard work, attention to detail & continuing to establish trust with my car that I worked really hard to get and consider my other child. Great job guys and thanks again Ben.

Should have done more research on this dealership. Bought a car from them 2 years ago. I was told it was a great, reliable car. I have been constantly having to do repairs on the vehicle the last year and a half. And now i'm stick because the cat isn't worth anything to trade in. Never experienced anything like this. So, disappointed i was basically sold a lemon in my opinion. I understand cars have issues and need repair at times. But, i drove the car 6 months and have had issues ever since. Mind you i've never driven it out of town. My school and work are both no more than 15 minutes from my house. So, buyer beware and have a thorough inspection before you decide to buy.

My F-150 was being brought in for a recall # 18S27. I requested that they look at all 12 recalls, while they have the truck. They said i would probably not get my truck back the same day, I responded that i was fine, lets get it all done while they have my truck. They did not look into the other 12 recalls, rushed through my truck and brought it back to me at 2PM in the afternoon. the truck had not been vacuumed, or cleaned at all. the service at this Ford dealership has gone down hill. Very disappointing

OK, part two of my rating. Five Star Ford, service manager called me back. He was very apologetic of the communication breakdown. He personally searched for all recalls for my F-150 , under the VIN # ,and made sure that any recalls, had been handled. Much appreciated. They also disinfected my vehicle before delivering it back to my home. Thank you

Great service! I needed a oil change and a minor recall service. They picked up the car at the house and returned it the same day. Great team.

Nick was an outstanding to work with, he is the exmaple of what the Ford company and experience should be to people from all walks of life. God bless Nick!

Bought my used car in August. Juan was my sales representative and he was amazing! Got me into the car I wanted with the right price. After couple months of driving car is running great. Highly recommend Five Star Ford to anyone and highly recommend working with Juan. He was non pushy and didn't try to sell me something I didn't want.

Iliana and Fred are fantastic. They took great care of me during my purchase.

Mark and Ben - my service advisors are the best! He took their time explained the process, took my vehicle in. Gave me a brand new vehicle to drive. Followed up with the process. Thank you Guys. You are the best!

I worked with Brett and I would recommend him and this dealership to anyone that asks. I usually hate the process of buying a car.. but this whole experience deserves 10 stars!! Thank you!!!

Mark Gray was again extremely efficient and gracious...always there when I need him. Five Star does a great job!!

This is my second time my Explorer has been in for service and Anthony Saenz does a great job, I highly recommend him for your service advisor.

Buying a vehicle is always going to time consuming. However my new friends at 5 Star Ford in Plano Texas understood that my wife and I were not interested in spending our entire Saturday waiting at the dealership. Our experience was handled as fast as possible. In fact we could have been out earlier, but I am a talker. Go see my neighbors at 5 Star Plano. Ask for Kim. He knows how to take care of his customers. Nice large and super clean dealership. Nice folks.

Beautiful new facility set up to encourage looking at more than one or two different lines of vehicles. Very friendly staff that are truly driven to service the buying public.

Randy the service advisor is all about making service sales. I brought my car in for a trans check, he came back and told me I needed 3 more services done. I showed him the receipts from another shop. Randy said I needed the services done since they had not been done at ford. I will not use him for any future repairs at this location.

Love this dealership great people and awesome service

First-rate service. Mark and Anthony took great care of me and my Roush truck. Joey was friendly and helpful. Dealership is clean, professional, upscale, spacious, easy, and friendly. I drive from two hours away to have them service my truck.

Great experience from start to finish! Staff really went out of their way for me on my Audi purchase! Recommended dealership!

UPDATE: This deal turned into a nightmare. After putting $2000 down and $2200 in trade in equity for the Audi I purchased, within a month the AC system completely failed. Took it for repairs with the warranty I purchased, I was told that there was $7500 worth of issues with the vehicle (almost half of the sales price!) and that none of them were going to be covered by the warranty. I was told to bring it in and trade it out for something else, and after several hours and a day wait, I get told that I m order to trade it, I needed to come up with another $3500, to which I said no. They reduced that to $2000 and was told that it was either that, or take the original car back, WITHOUT repairs. I ended up paying the $2000 additional down, although I was told at one point that I would only need to pay $1000. I ended up with a better less expensive vehicle but still paid the extra $2000 and wasn t offered a warranty (I was told I couldn t get one). What still confuses me is how the original contract I paid for the new traded vehicle showed one sales price, yet the updated one after I was told I only had to pay the $1000 showed the sales price marked up another $1500?? How does a company operate like this when a customer does everything asked in good faith??

Find another dealership.....

Our 2020 Explorer was brought in for replacement of the backup camera. They kept me informed by text and phone of the status of our vehicle. Called when it was done. As always great service.

Dropped off my Explorer for some minor repairs and was totally satisfied! Our service rep was Fredy Mendoza and he was very professional, courteous and knowledgeable! The whole building was very immaculate and clean. The young lady that assisted me with a loaner vehicle was Donna. She was awesome to deal with. My whole experience was top notch. Highly recommend this dealership!

Jose Garcia did a great job with my 2011 Ford Fusion brake job. Much appreciated.

Our experience with Joe in sales and Nick in finance was incredible! Everyone at the dealership was friendly and helpful, and they definitely made the experience of buying an automobile easy and pleasant. Joe C. worked with us to meet our needs and put us in the right vehicle for our family. Thanks again for a positive experience!

My under engine cover came loose and got tear up badly, scheduled a service request. Went in and one of the service personnel, Marc Anthony, greet very pleasantly and confirm my appointment and issue. Marc did and over all inspection and said he ll will let the shop look at the issue and will update me. Within few hours Marc text me and let me know everything is taken care of and the truck is ready to pick up. Marc and the staff were awesome with customer service, I will continue buying new vehicles from 5 stars ford in Plano and will definitely recommend families and friends.

So fortunate to meet a young man named Brett at Five Star Ford! He was knowledgeable, informative and respectful. I had a great experience buying my vehicle from him and the team at this dealership. I am glad to send people his way!

This was my first time using Five Star Ford Plano. I have found a new home for service. It was refreshing to have a simple service done so quickly. Ben was very friendly and attentive. Small things count for a lot.
Five stars, Five Star Ford!

Ben did a great job, coordinating the appt to getting me finished when promised

Becky is so great ! I highly recommend her for your sales agent when you visit 5 Star Ford Dallas. She listens to your needs and expectations and has such a sweet caring demeanor that s so encouraging. After all, buying a car is HUGE!!!
Kitsy Caperton

Beautiful facility with excellent & courteous sales & service staff. Great selection of vehicles.

Just had a service and was very pleased with the Covid precautions. The service rep was great and was in and out quickly. Great job!!

Best place I know of to buy a Roush. These guys will treat you like a real VIP.

They didn't listen to me. They made me sit and wait for a bad deal, for a truck l didn't want to buy. I won't go back.

Gorgeous!!!!!!!!!!! Such nice people there!!!!!! They even have door men!!!

Freddy and Ben they always make me feel like I m a family. Very please with the service they provide. Always a FIVE STAR .

This was my first visit and experience with Five Star Ford in Plano. I arrived at their service department on Thursday, October 2 @ 11:35.I thought I would give them an opportunity to earn my business. I needed a seal on my sunroof to avoid leaking, but was advised that they were backed up and it may be next week before I got my truck back. I will try another dealership that it s not quite so busy.

The entire staff at Five Star Ford of Dallas handled my visit professionally and efficiently. The facility is one of the nicest and cleanest I've been in. They definitely have my business for all our auto needs.

I went for a oil change. They are very professional!

Did what they said they would. We were in and out in less than 2 hours

Everything was on time and taken care of. It was a basic oil change on a new car. Everything was very easy and very smooth.

Ben was very polite andhelpful,got my oil changed in a timely manner, good service

Great service! Jose made sure to address our auto issues in a timely and least disruptive manner. He took away a lot of the stress of having a vehicle in the shop.

Fail to inform me of vehicle certification
Told me my interest rate would be one thing turns out my first bill is higher
Fail to inform me that remote start did not work, I reached out to them when I found out it didn't work and they did not attempted to help fix the issue, so I'm kind of furious about this purchase!!!!!!!!!!!!

Me and my husband had really good experience at this location . We bought a truck and Axel sales representative did an excellent job in assisting us. He made sure that we got the best deal possible and made everything possible and impossible for us to be able to get this truck .
Managers were great as well and took good care of us! I definitely would recommend this dealership.
Thank you Axel and entire team!

VIP service. Large luxurious new facility with ample parking and easy access. Friendly and helpful personnel. Honored appointment time. A very pleasant experience.

Great place to find a car. They will help you find just what you need and with amazingly friendly service. They help out with as much as they can. I also have to give an extra shoutout to Sam. He helped me find something better than what I was going in for and for a better price.

Barry the Service manager is awesome! He really took care of me and made sure I was taken care of

Dishonest dealer!!! Made a deal and set terms and agreed to the sell and 2 hours before I was scheduled to show up and finish the paperwork this dealer sold the vehicle out from under me to someone else. If you value someone's word and honesty then dealing with this dealer is at your own risk!!!

I had some ongoing issues with the auto start/stop feature on the 2017 Ford Escape for several months. After documenting the issues, the Five Star Ford of Plano took in the car to examine the issues thoroughly by keeping the vehicle for 10 days. Both Keith Drake and Jerry Thompson took real good care of the issues. Since picking up the vehicle, I have had not experienced any issues. Thank you for the hard work on resolving the issues. And thank you to Jerry for keeping me in the loop during the service.

Great service (as usual) from Five Star - Saul was good enough to pick up my Roush F150 to have a recall done - I would have waited for some time to get it taken in and fixed. Came back earlier than they stated and it was clean and washed to boot! Thanks to the whole team there.

hello good afternoon take my car to repair with you, pay $ 2104 Ford Focus 2013 and the car had the same problem, the managers did not give me a solution, they humiliated me and I feel really scammed ... and unfortunately they give no solution to a client, supposedly you are the specialists

Jori Flood was my Saleswoman and made our experience a great one! My family and I are Ford owners since 1992. My very first car at 17 was a Ford Escort GT. I'm 45 now and I've owned 7 Ford Cars and SUVs. My husband and I purchased my 17 year old daughters 1st car a 2016 Ford Focus Sport on the 5th. We went back on the 7th and traded my 2015 Ford Fusion for a 2019 Ford Fusion SE. The customer service was excellent! I've dealt with both North Central Ford and Grapevine Ford. Both were not pleasant experiences.

We had the privilege to work with Joe Crawford over the weekend for our new truck! Not only do we appreciate everything about Five Star Ford Dallas but they also go above and beyond! They had a corn dog food truck, roasted corn, and funnel cakes for free and my kids loved it! Everyone was in masks and following Covid protocols. On top pf all this I was very low on gas in the car we were not trading in (I had zero miles left lol) and asked where the nearest gas station was. The gentleman, whose name I need to find out that was at the desk behind Joe's, said how about this I will take your car and out a few gallons in it here at the dealership to make sure you get to the gas station safely! Now that is amazing customer service! Thank you to everyone at the dealership for making our transaction a great and easy one :-)

I came here last week, Tony Robertson attended me, he was very patient, friendly, and respectful with me and I ended up buying a beautiful new Harley Davidson Truck, Thanks Tony

Sam Pack Ford is the best in the country! My experience with this dealership was bar-none the best; a true asset to the ford brand.

The whole team at Five Star Ford Dallas did a fantastic job! From picking up the vehicle on a time that met my needs to letting me know exactly where they were in the process the whole time, I am incredibly happy with their attention to detail. Once again, great job!

One of the best car purchasing experiences I ever had! My sells associate Jose A. was extremely knowledgeable and professional. Jose made my buying experience easy! Every staff member involved in my car buying experience was professional! It was a 5 Star experience!!!!

Mark Gray always goes above and beyond to take care of me.

Iliana Davila and Fatima Ramirez provided great Customer Service. Both were very patient well equipped. They helped me find the perfect vehicle and I am so happy with my choice! Definitely recommend the Plano location.

Yama was our sale representative, he was super easy to work with. We were on a time constraint to meet my dad and he worked with us needing to leave and come back, without being pushy. The sales manager was friendly and when I had a question he answered. I appreciated Yama asked for assistance with a question he didn t have an answer for, rather than just make one up. Finance was pleasant. Overall, it was a great experience!

I bought a new Ford F-150 from 5 star ford. I went in on a Saturday to test drive a truck met Sam Hall great guy I didn t know when I was going to buy a truck at that time just knew I wanted one. Sam was great didn t try to pressure me to buy right then and there. I wanted to work with Sam Hall Because he honored my wishes and was able to communicate via text to work up a deal, and he was able to match a deal I received at a different dealership. I m happy with my purchase I love my F-150. Thank you five star and Sam Hall especially.

Great service! Love this dealership! Eveyone knows what they re doing and car service is very quick

Sam Hall has the most amazing customer service skills. Very professional. Thank you for all of your time and hard work Sam!

Fantastic experience from start to finish. Every individual we came into contact with during the process was overly accommodating and extremely thorough with necessary information. Laray Wilson was our rep and he did an exceptional job. This was the first time I have not felt "pressured" when buying a car. It was also the fastest I have been able to buy a car from start to finish. If you need to buy a Ford, go see Laray and Five Star Ford Dallas!

I had the amazing opportunity to buy a brand new Ford Escape. Becky Cunneen was my dealer and made the entire process easy. I was financed at 1.9 percent. Becky was detail oriented, had amazing communication skills, and puts passion into what she does. She will make sure your are taken care of with style and financially. It is because of her this experience was completely awesome. -Ford Forever

I highly recommend Charles Wilkinson in Internet Sales and Nick Steer in Service. They are professional and dependable. I am impressed with Five Star Ford on the President George Bush Toll Road in Dallas, Texas.

My daughter's car battery light came on and we weren't quite sure what was going on. We called Five Star Ford Dallas (like we always do) and talked to our service advisor Mark Gray. He was able to get us in the next day and let us know within an hour what the problem was. They did a thorough inspection and found a few items, while relatively minor, that needed addressing. We went ahead and had them complete those items as well. All in all, a very smooth experience. Mark kept us informed all the way. Needless to say, we are very happy with our experience with Mark and the whole service team at Five Star Ford Dallas. They always take care of us and we will be back again and again for our future service needs. Oh, and we buy all of our cars there as well. Ask for Joey.

I dropped the Ford Explorer for Oil change. Randy from Ford was very professional and took the car for Oil Change and realized there is Transmission oil leak. He kept the car for further testing and maintenance and put me immediately in a loaner car until they fixed the leak. Great job Randy.

LaRay and the sales management staff provided outstanding customer service beyond anything I've experienced at a dealership before. Highly recommended.

Mark Gray is a great service advisor, tells the truth, on time, what a service advisor should strive to be. Thank You Mark!!!!

Drove from NC to Texas, had been looking for a certain car. All other dealerships never would follow up once they found out I lived states away, Nick was great he kept in contact and followed up with pictures and answers to my questions. He is why I bought the car.

Unfortunately I have to edit this review. After the sale they wash trier hands of you. After almost 2 months and countless phone calls, emails and text messages I finally received my plates.
they collected the fees for tags they could have been my advocate but that s when I really got ghosted.

I couldn t get anyone to call me back I had to keep calling I even wrote an email to the general manager with no response.

Great place to work. Great place for your next vehicle. Un-matched customer service!

This was the easiest transaction ever. I had my new car within 3 hours start to finnish. I also got a generous amount for my trade in.

My service advisor Freddy handles my cars appointment. Although we had some hiccups through picking up the vehicle and a few communication issues. Freddy addressed everything and took care of me and went above and beyond. The dealership is not close to me. I am closer to two other Ford dealerships. I will continue to go back to Five Star Ford due to people like Freddy and his attention to detail and being able to take care of his customers.

Rob Smith.

Excellent. Freddy in the service department was very helpful.

Friendly salespeople, easy transactions. I got the perfect used vehicle I was looking for, with a great deal.

Always so easy to get my truck serviced. They're very communicative throughout the process. My repair was going to take a few days and they offered a loaner truck. They ended up getting everything done at least a day earlier than they originally communicated.

Will definitely continue to use them for all service and maintenance.

Our salesman, Kim Thomas, provided my family and me with a stress-free, easy and smooth truck buying experience. Definitely recommend Kim to help anyone interested purchasing a new vehicle.

5 * Ford Dallas is by far the BEST dealership in north Texas. There service department is stellar and above all other dealerships. I took my 2018 Focus in for its biannual paint butler application and when my service advisor drove it into the shop he noticed that my windshield fluid resevoir sensor wasnt working. He called me told me wasnt working and would like to fix it while car was already in shop. All was still under warranty and wasnt a big deal. But...how many dealerships service staff would have even noticed much less called customer for free repair. Probably none. So, once again..
5 stars for 5 star Ford of Dallas!

Ask for Pete Restivo, great service OOOOOOOOOOYYAAA

Little hiccup but made things right!...Great place to buy!

This was my 2nd visit to Five Star Ford. Anthony took care of my 2014 F150 truck. The other dealership I've been going to always takes 2 hours to do an oil change, fluids check, and no tire rotation. Five Star Ford did the Works - oil change, fluids check, and tire rotation in a record 1 hour. That's perfect timing for all that. Thank you Five Star Ford! Brad Bohanan in Plano, Texas.

I can't say enough about Mark Gray, Service Advisor. He has been super professional and helpful every time we have needed service. Highly recommend him for all of your service needs.

As usual friendly and quick service. Five Star earns its name. Marc Anthony was extremely helpful and kept me informed on the process of my vehicle getting serviced.

Working with Brian my sales guy and his manager Doug Miller was phenomenal. These 2 guys did what they could to meet my every need. David the finance manager did a great job getting the deal I wanted. Five Star of Dallas is an hour away from my house but it was worth the drive.

Winton was very professional and helpful. Highest rating!

I purchased a brand new 2020 Ford Explorer 2 months ago. The vehicle has 4,000 miles. It started making a grinding noise and not shifting properly. I live out of state, so I took it to a local dealer. I called this morning to speak to a manager at Five Star to explain the issues I was having with the car. The manager went on to tell me that they sell thousands of vehicles without issues and stated that when there is a problem it is an I or me deal, but the great thing is that all vehicles could be fixed. I was speechless!! Yes sir, it is an I or me situation and yes all vehicles can be fixed BUT one with less than 4,000 miles on it should not be in the shop!!!!! His lack of concern and way with words were less than 5 Star treatment!!!! My advice to anyone would be to look elsewhere! They may have 5 Star service when they are working to sell you the car, but clearly not the minute you leave the lot. Oh, did I mention my screen went out 4 times within the first week of purchasing the car!!! This time it is the transmission. I have not even had the first oil change, but on the upside as the manager so quickly let me know, All vehicles can be fixed!!