Marc Anthony was my service advisor he did a great job explaining everything to me and kept me updated through out the entire process of my service. I recommend using five star ford Dallas for any repair or maintenance.
Promises promises promises! Everything will be covered by the warranty . Come to find out the car we bought from Five Star Ford of Dallas had been broke into. The driver door was bent out so you can hear the outside, the passenger door was scratched and the shift boot was broke. We asked them about it and they told us everything would be covered by warranty. Wouldn t be a problem. Not the case at all. They are telling us we re on our own now. We drove away.
Love love love everyone there! Big hats of to Mark Gray and Veronica Sanchez!
Great service experience. Freddy Mendoza went above and beyond to make the service experience smooth and convenient.
Oil change and tire rotation went smoothly. I set an appointment and they got me and out quickly.
Nick handled the process like a pro and ensured we were aware of everything that was happening at all times. This is our second car from Five star and the company never fails to impress.
Was surprised at how easy they made it when I needed to get work done on my car. Thought they would treat me less than because the repairs were under factory warranty rather than out of my own pocket, but they made sure I was taken care of, including a rental car at no cost. No games or gimmicks / under the table schemes.
Started our purchase over the internet. It took a week to nail things down to get where we wanted to be. The sales team worked with us without being pushy and with patience. Since I wasn t in a rush this was what I really needed. A great experience all around. If looking for a Ford I recommend reachIng out to Sam Hall at Five Star Ford Dallas (near 190 and Coit).
Got in a bit early, and work (oil change and tire rotation) was done quickly. Service agent pointed out the air filter needed replacing work was done.
I will go back.
JC sales person orientation on new 2020 ford expedition Max was extraordinary and satisfied.. JC was polite and patience to answer all questions and we were happy for his service. Five star Ford buying experience was awesome and satisfied by finance folks..
5-Star gets 5 stars: thanks to Ryke Hatcher, Winton Ubri, and Frank in Finance for their endless patience and endurance during Monday's marathon when my friend bought her vehicle.
I just bought my truck 6 months ago. In those 6 months I have had my truck in the shop 4-5 times for repairs. The service is always good ans friendly. The last time I was in was because of a headlight being out. Again, I bought my truck 6 MONTHS AGO. They charged me >$100 to replace a bulb because this wasn't covered by the warranty. 6 MONTHS AGO!!!!
I love the service team but was appalled by the charge.
Battery problem was fixed and under warranty. Waiting area was nice. Repair completed in a timely manner.
Very impressed it was quick service on the automobile that was there for service routine maintenance everybody in the store was very friendly all the employees
Great experience!
Juan was most Helpful in finding the truck I wanted.
Johnny was very helpful in handling my trade in and helping me get the price I felt was fair for a 2020 F-150. Lastly, Dave was very efficient and helpful in handling the finance experience. Also, Alexus was very helpful in getting some additional add-ons that I wanted. The whole experience was very accommodating and I drove out of there feeling really good about my purchase!!
Thank you!
Jose is an outstanding service advisor! Keeps you updated, and strives for perfection!
I bought a truck from them. After purchasing they never got back to me for problems I had with the car and I had to chase them down for answers. TERRIBLE COMMUNICATION. I also got a bumper to bumper warranty but of course the don t tell you all the expensive parts and repairs aren t covered. THESE GUYS ARE SCAM ARTIST. Consider buying elsewhere.
Purchased a 2020 F-150 and couldn't be happier with the deal I got. Leon DeLeon and Doug Miller were awesome!
Pete, Doug, and Yama did an excellent job with sharing details and walking me through the process!
Very comfortable transaction, everyone was easy to talk with and we had a 5 star experience, top notch.
Because of Covid-19 things are a little crazy. But I must say that I am pleased with how the purchase went. I got on my car. My credit is not the best but yet they were able to get me financing on a 2019 Ford Fusion Hybrid Titanium Edition! The car was clean, looked brand new. If you are looking for a new or used vehicle. I would recommend giving them a call.
4/24/2020 very happy with my car. But a little disappointed I've had no fallow up calls after the purchase.
I had a great experience to say the least. My salesman s name was Yami and he was AWESOME. Literally the best salesman I ve ever had. Not pushy, not too aggressive whatsoever. He found me the best deal I could afford, and pretty much worked magic. Made the whole process easy as can be. I highly recommend making your purchase at this location. Ask for Yami!!
Laray Wilson and Fred Smith were great to work with! Highly recommend Five Star Ford of Dallas!
Winton was a great salesman! Informative but not pushy. The personal videos were very much appreciated, especially when you went out and made them in the rain. You made the buying process easy. Thank you.
I pulled up, walked around in the show room and lot for 20 minutes. Not one person spoke. I was the only customer in the place which is understandable. UPDATE, I was invited to give them another chance. I did, although i was on guard, everyone i talked to was super friendly. I found the truck i was looking for and they were wanting to sell it. I also found out that everyone was in a meeting when i was there. I am now a fan.
This place have not god customer service, the people working at the service department, start with the manager insult my intelligence front day one I buy my truck always have excuses to not fix my truck I definitely don't recommending this dealer for nobody
I am currently shopping with Louis Jiang, this man is an Amazing Car Salesman. I am shopping to Step-up the current Mustang and I need a Truck for my business. Mustang just finalized on refi so I am waiting until the perfect deal. No rush or impulsive buys.
In the meantime, I brought a friend to buy a car - someone with bad credit that just needed some wheels. Louis got him into a 2008 Ford Focus with 120k miles for $5,000 Sticker. He put $2k down, and has 15 months of $285/mo. and then he owns it outright. This was done with a 488 FICO!!!!!
Louis keeps in touch with me probably weekly and I received a call from the Sales Manager asking how my car shopping is going, just for a follow up. These are professionals. I HIGHLY RECOMMEND THIS DEALERSHIP. THIS PARTICULAR ONE IS THE BEST FIVE STAR BRAND.!
Five Star Ford and Tony did a great job once again. I use their service department regularly for a reason. They are extremely friendly, fast and provide excellent customer service. The facility and staff are fantastic.
John
The entire car buying process could not have gone better. I was greeted by the sales staff promptly and in a friendly, non-intrusive manner. They encouraged me to take as much time as I needed to consider all of the various vehicles I had interest in. Once I narrowed the choice to the one I thought I wanted, they allowed me to test drive the vehicle without any sales representative tagging along, which I really appreciated.
We reached agreement on the financial particulars fairly quickly and definitely painlessly. Completing the paperwork was also simple and as quick as could be expected. If their service department performs as well as the sales department, I will be a loyal customer for a very long time.
Worst experience ever! Called to purchase a vehicle from Charles and he informed me on Saturday the vehicle I wanted was available started the purchase process. Didn t hear from him for 3 days. Finally got him on Monday he told me he was working on my folder and would call me back in 5 minutes. Several hours went by called him back he didn t answer. My husband messaged him he informed us the vehicle we were purchasing had already been sold and he had another one that had just come in that was equivalent to the one we wanted and he would be sending information on it first thing Tuesday morning. Never heard from him. Called on Tuesday afternoon to find out he called in sick got a manager on the phone saying he would find out what s going on and would call me back. Another salesman Alex called me back and said he would email me vehicles to see if another was suitable because the one Charles claimed he had was non-existent, never got and email. Called on Wednesday and Alex was off that day. Got a manager again and he said he didn t know what was going on and finally we said we would not be doing business with this dealership and please do not contact us again. Been lied to by more than one person at this dealership so beware! Wouldn t buy a car from this dealership ever!
Very quick and seemless! Great customer service! Anna our sale person was so sweet and wonderful! Got me right into the car I wanted! Would definitely recommend! Esmeralda in financing worked her magic and got us just around where we wanted to pay! We re so so happy with our choice of going here!
I've had the most frustrating experience all this week and today dealing with Five Star Ford in Dallas (formerly Plano).
1. Phone tag for a week about wanting to reschedule my car appointment.
2. They CANCELLED my appointment without talking to me first. (They ended fitting me back in on the same day even though they were completely booked at a later time.)
3. They moved to a new location which I had to find out on my own.
4. When I arrived, they told me the service I have already paid for is no longer available. (They fixed this.)
5. After the Autobutler service was performed, the exterior looks great, but I can't even tell anything was even done on the interior.
Very satisfied. The work was performed as agreed, on time, and priced competitively. Great customer service, too. Service representative, Ben Taff, is a passionate man that really delivers on quality service. He goes several steps above and beyond to be sure he's meeting all needs and that the customer is 100% satisfied.
They had me and my husband waiting for us to be able to pick up are truck because the sales persons was not in and had the keys with him. Then the salesperson ask us to meet him at the taco cabana near to get the keys( so unprofessional) to make the client happy they told us they would do a deep clean whenever and fill the tank up. I went in today to pick the license plate and they looked at me as if I was crazy! They totally ignored me and definitely didn't keep their word totally unprofessional.
Got a dream car at 5 Star (350 GT) but what made it better was the sales staff and Sam Hall. He made it super easy and was get to work with.
I will buy from him again .Thank you Sam Hall for making it fun to buy a car.
Kudos to Sam Hall for going out of his way to making sure this process was super seamless and easy!! Great service! Loving my new Ford!!
Pleased with the speed of the service I received.
Thanks
Thank you for taking care of my Dad, he needed a great dealer to make his Ford experience great again!
Larry and Leon took great care of me. Gave me a good deal on my trade in and also made sure I got all the rebates for my new truck. No high pressure. Excellent experience.
Great experience. I have no complaints. They made a good deal. Would buy again.
LaRay Wilson couldn't have been more helpful and pleasant to deal with. Very knowledgeable Nd personable. The GM Brian Hughes has great team.
My service experience has been great here. I got my Ford Focus brake changed and checked, Marc walked through me all the process and it was extremely helpful. Definitely would come back for any future need.
Iliana Davila she is a great Sale representative nice and polite pleasant. easy to talk to.everyone at Five Star Ford Dallas very nice people they welcome you. I like what they do for me get the car of my dreams .
My overall experience resulted in spending money and going reverse in progress of my cars bad transmission. Not excited over the level of actual mechanical work performed, nor the accuracy of the diagnosis, but Paige offered great customer care, and, Individually each person was polite and generally helpful.
They made sure my truck was repaired with all new parts, even though the insurance company wanted to use used parts. When I got my truck back everything was perfect, there was no pull or rattle and all the work is guaranteed by the dealer. It took longer than I had hoped but there was substantial damage to my vehicle and now it is like new. I will recommend them to my friends.
The process was easy from beginning to end. I was able to handle all of the initial search and negotiation via email and text. It made the time at the dealership for the test drive and paperwork much more efficient. We were in and out within an hour and a half, which is unheard of in my car buying experience. Huge shout out to Pete R. and Fred S. who made the experience very easy and answered all of my questions! Definitely worth the 45 min drive!
Set an appointment with Charles today to look at a used vehicle. I expressed to him about the bad experiences that my wife and I had. We agreed that we would meet at 11:30am during my lunch break. When I showed up at 11:25am, he could not be located and the phone number he gave me when to voicemail.
Great service! Shawn Khan went above and beyond to take care of us.
Thank you to Freddy Mendoza at auto service for your most friendly and great help! My previous car before purchasing our Platinum Expedition at Five Star was a Range Rover that I would have serviced in Frisco, TX and they NEVER gave me the attention and quality service like Freddy has! Thank you for always treating us like family. Yesterday I took my wife's Expedition in for the Auto Butler service and my very own Platinum F-250 for the same service today. Beautiful work! Our cars look great, exactly like the first day we bought them from Five Star. Keep up the great work!
Grest Sevice, East to go. I am satisfied as Ben Taff takes care of me.
I just left the dealership with a very nice loaner car, and the secure knowledge that my Ford Escape will be promptly and completely taken care of, with quality and a smile.
I want to send a high five to Jose and Veronica for being so extremely helpful this morning. They were accommodating, efficient, professional, and so friendly on top of it all.
I never had any complaints about the other Ford dealership where I used to get my Fords serviced, but dang if I am not smiling ear-to-ear every time I leave Sam Pack's Five Star Ford of Dallas.
Sincerely, D.D. Lindsey, Happy Ford Owner
Jose and Veronica Fan
My service advisor, Benjamin Taff, was very helpful and provided exceptional customer service. I made an error on scheduling my service appointment and Benjamin worked my truck into their booked day and completed the service in less than a half day. Thanks!
Had work done on my 2017 F250 and Ben Taft and his team in service are great! Had a great experience and will be a life long customer!
Great place! Anna was a great help. She walked me through the process step by step. Very friendly!
This place is great! The only place I would trust to put a supercharger on my Mustang GT everything went just as they said. I love my car even more now. Caesar the ROUSH mechanic is the best, he really treated my car with respect. As far a pricing they are very fair on what they charge me. No hidden fees when I went to go pick up my car. And it was done on time. Thanks again Five Star Ford.
Ben Taff did an AMAZING job with my vehicle, with keeping me updated on the status. Will definitely come back.
I came in for an oil change and a repair on a Saturday afternoon about 15 minutes after the service department closed. I work long hours during the week making it impossible to get in for service. Iliana Alfaro was the best customer service representative I've ever had the pleasure of doing business with. She saw my concern about trying to figure out when I could get my truck back in. She was actually off and leaving but stayed late and got my truck scheduled for the repair and oil change that following Monday. Iliana Alfaro put me in a loaner so I could leave my truck there. Because of people like Iliana I will be a Ford customer for life!
Disappointed with the service . We had purchased 2019 Ford Explorer ( 7100 miles) last Saturday n we found out there are some minor scratches in the exterior which the dealership agreed to fix them. I also experienced wheel alignment issue n the oil life only 24% after driving the car for just an hour.
I have dropped the vehicle this Monday for addressing the scratches , oil change n wheel alignment issue n they promised to finish the work in 4-5 days max but when I called them today they are saying that still working on it and they didn t want to give me a date since exterior paint work depends on the weather .
My sincere suggestion is that a dealership has to inspect the vehicle thoroughly both interior n exterior even for used like new cars before selling to the customer. It ll save time n effort for both customers and the dealership.
The only good thing is that Mr. Jose Arias , the sales representative did an excellent job to show the vehicle n give it for a good deal .He also responds quickly whenever I call or text him and answers each n every question of mine politely .
I would not recommend this dealership for others for the quality of vehicles they are trying to sell especially the used like new cars.
The best dealership in Dallas. I bought my car from them 4 years ago and I get my maintenance twice a year here. Great customer service and mechanics are experienced and knowledgeable.
Every time I have my Fusion serviced there, I am more impressed with their customer service and work. It s always above and beyond my expectations.
I have always used Five Star of Plano/Dallas for servicing my Expedition. They have a great staff and great service and pretty good coffee too. I just needed a quick oil change and checkup and Nick was able to get me scheduled the next day. Glad to be able to count on them for my vehicle.
Professional atmosphere and friendly staff. Happy with quality of service.
Great service department. The people are professional and the work is quality.
I recently purchased a 2016 Ford Mustang from this location. Dan was very helpful and although there were a few bumps with the credit approval, I was out of there with my dream car that same day! Please ask for Dan, he will make the whole process quick and easy. Your Welcome
Really was impressed with the on line responsive service I received while purchasing my new Ford F150 Lariat almost completely on line. Sales Associate David Denton and Sales Mgr Doug Hill were truly receptive to my offer and worked with me to achieve a satisfying deal for all involved! Finance Mgr Dave Smith handled the paperwork side effectively and quickly. They really are 5 Star Ford for a reason!! Mr Pack has provided a truly outstanding facility as well!!
This was my best car shopping experience. RW was my salesperson. No pressure, no rush, just plain good sales. Upfront about my financing, which took some work, but he got it done. Mr. Fred Smith in financing made me comfortable as well and was extra polite and courteous to the Mrs. when she had to come in to sign papers. Overall a great experience. The only reason that they are not getting 5 stars is because I didn't get the car free!
We have bought 2 cars from Becky this year. She is super knowledgeable and helpful. Not only was her service professional but the entire dealership was amazing. Everyone was so nice, answered all of our questions, and they were extremely patient. No pressure here! Thank you for an awesome car buying experience.
This dealership has the greatest sales and service depts. I also have to shout out to their magnificent body shop and manager Bryan Garrison.
Next level of terrible customer service where a salesman asks customer to get out from the dealership.
I was actively looking for a Ford Mustang premium. I called them for a mustang premium for a price that was agreed by a sales person over phone. When I went to the dealership, they assigned for a different sales person. He checked their inventory and said he will get the keys for the car and will take for a test drive and then disappeared. We were waiting for almost 45 minutes in their cubicle. Since there was no sign of him coming back we decided to go out and check for that person. Just when we came out he came and assigned for another person. And the new guy said a different story that the car is having a water wash and will be here anytime now.
Now he took us to his desk and checked his inventory Said he I going to get the car keys and he too went somewhere for few minutes. Finally came and said they don t have the mustang and don t know where it is. He again said he will again go check for the car and came back saying who told you that we had the car in the dealership. My uncle who accompanied me go mad asked why is everyone telling us totally different stories. We are pretty sure this is a minute job , and all the details about the car can be found in their inventory. He said I am sorry man there nothing I can help. And when we were trying to walk away he said the golden words GET OUT FROM HERE. I complained Rene but never got back. I heard from same negative feedback because do the same sales person from one of my friend who tried to buy a Shelby from there.
Me and my friends were going to buy mustangs for each one of us from a same dealer. But after this I strictly told them not to do any business with them. Fortunately we got a much better deal and good customer service from a different dealer.
This is my first FORD vehicle.....I'm so happy with my EDGE and very glad I purchased from 5 Star Ford!!
From sales to after market purchases, demo on your vehicle and the coffee bar attendant; everyone is so friendly and welcoming.
My service advisor, Randy, is the greatest!! Their service after the sale is the best.....unlike the others who don't have time for you once the sale is done.
I highly recommend the Sam Pack 5 Star Ford family!!!
This place is impressive from arrival all the way through the satisfied feeling you have when you drive your Five Star serviced vehicle off the lot. From the state-of-the-art facility to the first class service writing, and the honest, excellent technicians I felt like I was getting the best service possible for my vehicle. Jose, my service writer did a great job. He was friendly, positive, and attentive. I requested a tire rotation (in addition to oil change and inspection) on my motor home which I had recently purchased. When I returned to pick up my RV Jose explained to me that the technician could tell that the tires had recently been rotated and did not want me to have to pay for a service I didn't need. I don't think I've ever had that happen before. I left with the assurance that my RV was ready for the road, and with less expense than I had expected.
Wonderful customer service and paperwork in financing was fast... I would do business again and will recommend them... strong thank you to.... the salesman Winton Ubri and Fred Smith...
Message sent toJoey,: I have decided to part ways with Ford. I really wanted the GT500. It upsets me to think Ford could not wait for 5 days for a sale. I bought a 2020 AMG GT 3-months ago. Jordon at Mercedes has not given me any Problems. For his professionalism I have given them an extra 5,000.00. I'm disappointed but there is Plenty if nicer cars to choose from.
Thomas Bies, General Sales Manager- I understand you need to make it sound like you were not at fault. I kept in touch with your salesperson Joey. He told me that I had to have the money the next day or he could not hold it. The next day he sent me a text message of just an emoji . At that point I decided to part ways with Ford completely. Very unprofessional and disrespectful. Good luck
I had a horrible experience at Five Star Ford of Plano/Dallas Service Center. I have a company car and I was told by the leasing company to go to the dealership when I damaged one of my tires. I called them prior to coming. I got to the dealership around 4PM and was asked to speak to the same service person who had answered the call (Ben). He said they would take a look but did not provide any information on how long it would take and if I should leave and come back later. I waited for another 30 mins and went back to see Ben and only then did he inform me that they could not start working on my car until the leasing company authorized them to and that the leasing company was not picking up the phone. It was around 5PM and he said they close at 6PM. Why couldn't he have told me this earlier! So I called the leasing agency myself and asked them to speak with the dealership to authorize the service. I went back to Ben but he was busy on other calls and ignored me so I spoke with another service person who basically told Ben that he has take care of this. I asked Ben if I could get a loaner since it was getting late and was told they don t provide loaners. My car was finally ready after 6PM but again Ben did not come and let me know and I had to ask someone to find him so I could take my car. I understand that it gets busy at the service center but all I'm asking for is better communication instead of totally ignoring your customers.
Called in the day before coming to schedule service appointment and was told that no appointment needed. Service advisor told me that they are not taking appointments. Was told that shouldn t take too long either for the service ( 1 hour on average ). Came the next morning, and the first question was if I scheduled an appointment. I told the guy that I was told that I didn t need one, but he started arguing with me ( don t know why... ). Wait time was 2.5-3 hours. Came to this new nice and beautiful dealership first and now the Last time. Went back to North Central because they always take care of me. Don t recommend this place, and advise supervisors to train their teams.
Ben Taft is one those kinda guys you just know he's going to get things done. His professional approach of making sure you feel your best interests are being taken care of is an expectation I appreciate.
Every time I bring in my truck, they overcharge, take way too long to repair it and EVERY single time I ve driven it off the lot, I ve realized it s not repaired and they screwed something else up. Then they want more money to fix what they messed up. Stay away from the service department!!!!
I enjoyed working LeRay on the purchase of my new vehicle. He was straight forward and honest.
Everything went as expected. The service department was very clean and the employees were wearing masks and social distancing as much as possible. It took maybe 5 minutes to get my car checked in. I was told what to expect about when my car would be ready and was notified by text about an hour before. It was ready when I arrived, my car was washed and I was on my way in about 10 minutes. All in all a very pleasant experience.
What is the purpose of making an appointment for service when you arrive and are told its a hour and half for a oil change?????????
Ben and Monty did an amazing job servicing the recall on my 2019 Ford Ranger! Great job guys!
Samuel was very helpful Five Star Ford was amazing, friendly and they got masks and hand sanitizers clean atmosphere. He got me into my FORD MUSTANG !!!!
I shopped 2 other dealerships and found the vehicle I wanted at 5 star. The sales team was attentive and professional. Salesman provided me with a walk around video so I drove 300 miles to buy from them. No crazy additional fees, everyone including the finance manager was on point! Night and day difference from the other 2 Ford dealerships! Go see Henry and the team!
Five Star Ford was absolutely the best dealership I have ever dealt with. Mariano was our salesman, and he did an impeccable job. He was so patient and knowledgeable about the trucks. He was able to answer all my questions and made sure that I was put into the exact F-150 that I wanted. We will be back to this dealership without hesitation. Thanks Mariano and Five Star Ford!
My service provider, Nick Steer, was excellent! He made it his top priority to see that the problems were taken care of. He kept me informed every step of the way. He was friendly and genuine. After this service experience, I feel like I purchased my car from the right dealership for sure.
Dependable service by sincerely nice and friendly staff. A pleasure to get service there and enjoy the beautiful dealership.
We love working with this dealer as they re salespeople and finance and service departments are exceptional. We leased a 2020 Ford Explorer ST. By far my favorite Ford! ps.... ask for Louie ! Outstanding!
I had the ABSOLUTE best car buying experience at Five Star Ford Dallas! LaRay Wilson and his team were very attentive and got me in and out quickly! I will be purchasing all of my vehicles from these guys.
I LOVE MY NEW CAR! Hands down the best dealership around!
I purchased my 2017 Ford F150 here and was taking back for the semi annual Auto Butler where the truck is cleaned and detailed with the plan purchased the day I bought my truck. My truck looks great just like it did when I first purchased. Completed while I waited. Easy to schedule and great results. I highly recommend.
Talk about customer service!
LaRay was awesome.
Very professional and had everything ready to for me.
He even helped me drop off my rental vehicle so that I wouldn't have to make multiple trips to the dealership.
Absolutely amazing service!!!
fivestarforddallas.com
