First Texas Honda Review

Howard Shaw was our sales person - not high pressure. Laid back and easy to work with. Good experience overall.

Easy warranty fix. Went well. I wouldn't service my car here out of warranty, but in warranty is a good experience.

Walker and the rest of the First Texas Honda team made our car buying experience very pleasant. Although we knew what we wanted even before we went, everything went smoothly. We wouldn't hesitate to go there again.

John Hanson was amazing,Great experience, courteous, family friendly and knowledgeable.
I will purchase another car from him again. First Texas Honda!!!!!! John Hanson !!!!
Thanks !!
Mason Family

My Service Advisor, Fred Mathis, went the extra mile coordinating everything that needed to be done to my car. Love the Honda CRV loaner. My dog, Tessa, was sad she didn't get a ride! Thanks for the great service.

Updated to say they are compliant--everyone wore masks and kept the appropriate distance. They've moved the service desks out into part of the showroom, with a lot of space in between. The refreshments bar has distance markers, and the barista wore a mask and gloves. In addition to my oil change, I ordered new floormats, so the charge was added to my invoice. Ty in service took it off and said I shouldn't be charged till I pick them up. That was nice.

A lot of people say not to go to the dealership for oil changes and other maintenance. But I only go to First Texas Honda for mine. They always do great work, with top-notch guaranteed service, and their prices are reasonable (OK, on the high end of reasonable). Plus their customer lounge, with free refreshments and wi-fi, is a nice place to work or relax while you wait. Quick lube places might be cheaper for an oil change, but add a latte, snacks, and car wash (all free here), and it's about even. Plus it's just a much nicer, quieter place. On Saturdays they have an amazing classical guitarist playing in the showroom. Their service dept is even open on Sundays. And one time when they were running behind on my oil change, they let me know and offered a free loaner so I wouldn't miss my gym class. So I'm pretty happy.

Fred Mathis in service is especially wonderful and gave me a card so I can call him direct next time. He did a great job of explaining the maintenance my car needed this time, which things could wait a bit longer if necessary, and what it might need in the near future so I can plan accordingly.

Original purchase review in 2015: Kyle Bartlett went above & beyond, every step of the way! On my first visit, the exact trim model I wanted wasn't in stock. He chased down some paperwork showing what was coming, and found one that would soon be here. He called me as soon as it got in, and kept in touch. I had a slightly unusual situation and had hit a snag. I thought I'd have to just forget it for now, but Kyle presented a couple other options and made it happen. And made it easy! First Texas Honda also provided top-notch service on my old CR-V, so I'm sure they'll continue to do so with my new Crosstour. Also gotta say Trudy in service is partly responsible for my purchase. The last time I had my CR-V in for repair, I told her I was seriously thinking about buying a Crosstour. Right then, she switched my Civic loaner to a Crosstour. I drove it for 2 days and it clinched the sale!

I have had a couple bad service advisors HOWEVER both Jay and Sean in the service department were excellent. They made sure to explain everything happening with my vehicle while in the shop and kept on top of the status of my repairs. I will definitely go back to them if I need service in the future. They made it a very easy and efficient process which is so important in this hustle and bustle world.

Great experience at First Texas Honda. Andrew was great and made the whole process very easy!

Loved that you brought check out by the cafe. Perfect.

Buying a car, especially as a single woman, can be an extremely daunting task. That was absolutely not the case when I went to First Texas Honda this weekend. I have been wanting to trade in a car that I have been leasing because it was just a touch too small and decided to just go for it. I was paired up with Steve Carter and I knew as soon as I met him that it was a good match. He was friendly and funny and awesome to work with. We chatted about his multiple bands and doing what you love.

I knew that there would be some negative equity on my current lease and I went to First Texas with no expectations on leaving with a vehicle. Steve and I had a quick chat and then he had his manager, Winthrop, come by and test out the Civic that I was interested in trading in. He was fun to chat with, too. They decided that they would love to buy out my current lease, which still left me with some negative equity, and help me look into my options. I knew they had a Certified Used 2014 Honda that looked nice so I test drove it. I thought, this will do, and said they could start on the paperwork. My bank had made me a loan offer, which I told Steve, and he said "well, it won't hurt to check you options with our banks" So, we did. Honda blew my bank's offer out of the water and not only was I approved to get a car, it was a new 2015 Civic with 5 miles on it. On top of that, the payments only went up by a fraction, which was surprising considering I had negative equity, no downpayment, and I was buying instead of leasing. On top of that, signing all of the paperwork was a breeze, thanks to Chris Dugas.

Overall, this was an incredible experience and I will definitely be referring friends and family. I look forward to maintenance visits so that I can hang out at the free coffee bar :)

Loved buying my first car at First Texas Honda! Karl Lewis was super helpful and wonderful throughout the whole process. Love my new CR-V!

Everyone was very helpful and knowledgeable. Everyone took time to explain the options and they discussed the reasons for the choices. We are very pleased.

Jim Carr

Had great experience with first Texas Honda, Thanks Howard Shaw for all the help .I would recommend First Texas Honda to anyone.

Great service! We've been using their service department for years.

Every time I go to First Texas Honda I feel welcome and I know that I will be taken care of.
Recently I had the pleasure to work with Chris Sutton. Chris went above and beyond to make sure that I had a pleasant experience.
Chris kept me updated while I patiently waited for my vehicle to be serviced.
When I picked up my vehicle Chris took extra time to help me set up my new radio/Google car play.
I appreciate Chris and his efforts to provide awesome customer service!

Great service experience! Ty Winn was great and very responsive!

Great service! Very easy and they make it easy to get a rental car even for oil changes so you can drop off and pickup later instead of waiting! They also have a big cafe where everything is complimentary! Definitely will be going back when my car needs service to First Texas Honda!

Great service!! My tech constantly texted me updates, and was so polite! I can't recommend them enough!

Strong Bro culture with high fives and high pressure sales.

Fantastic sales experience. Scott was excellent from start to finish in showroom. Very personable and listened to our needs. Steven, in finance, was quick, efficient, & a great personality. Dealership very clean, open, inviting, and all COVID precautions observed. Only knock is that Honda didn't modify deal policies during COVID shutdown. No 0% or 3-month deferments offered.

Great service, very friendly, and an amazing place as well

This was my first car buying experience. Needless to say, I was more than a little nervous. I had heard horror stories of all the trips car dealerships tried to pull. These guys were awesome! They explained everything very clearly and made me feel extremely comfortable (especially so considering I was there all by myself). I feel like I got a really great deal for a really great car!

First Texas Honda service was fabulous with prompt attention, sincere service and optimal recommendations. The service person, Andre was very polite, and clearly explained what is needed and did a timely job on the vehicle. I could feel the Honda CRV drive much smoother after the service. The only suggestion is to avoid the third party tire guy asking me to change the tires, even though mine had only 26,000 miles on a 60,000 miles tires with no obvious wear and tear. Otherwise, great service and I highly recommend this place. Thanks.

I called to schedule a service appointment only to find out they no longer offered a shuttle service to home or work. I complained as that does not work with my life unless a time can be guaranteed. As a curtosey they offered me a loaner free of charge so I could continue with my day. The service tech advised they are coming up with a solution to the lack of shuttle service. I said to myself well I guess I ll be going to Howdy Honda until they do.........
However when I arrived for my service staff greeted me by name and the process was super smooth as the dealership is taking advantage of the newest technology. My Service advisor Chris Buchanan was warm and friendly and made the appointment easy and enjoyable. I received a text to advise how to contact staff at the dealer that included important times and service info. Chris would contact me and advise of other service needs and walked me through what can sometimes be a complicated process. I say all this to say due to the service provided by Chris and others on duty today, I think I will stick with Steck Honda despite the lack of shuttle. They have made up for it with superior customer service.
Thanks

My husband i and went to First Texas Honda and Corey Frey was our sales man. Corey was very helpful, knowledgeable and easy to talk to. We left very happy with a Honda Pilot and the deal we're looking for. This is our first Honda vehicle. So far very happy with our purchase. Thank you.

Just bought an SUV from First Texas Honda. Absolutely love the staff! I drove off without feeling cheated, for once. Huge choice of vehicles, as the place sits on 22 acres.

Ty Winn was incredibly helpful and friendly when I brought my Honda in for maintenance. He is one of the reasons that First Texas Honda is so great!

We purchased a new Honda Civic Sport from First Texas Honda. Jesse Sims was great to work with and kept me informed on delivery as we had some wrinkles with weather that impacted delivery. While it arrived later than planned, Jesse kept me informed every step of the way. Appreciate the service and have the car I wanted.

We have bought 3 Honda s from First Texas and couldn t be more happy with our decision. Friendly without being pushy and ready to help you find the perfect vehicle for your needs.

Christopher Sutton took the time to make sure all my questions, about the service were answered. His professional service at drop off to pick up is very much appreciated. The text service, for service questions and or service appointments will be very helpful. I will tell recommend First Texas Honda for service and sales.

Service was great. Would really love it if you would either stop asking if I want you to wash the car or actually wash it. Either would be fine.

This place is great! Friendly staff all around. A HUGE shout out to Julian who kept me in mind when a car I'd inquired on earlier showed up on their lot and contacted me right away! It's mine, now! Big thanks also to Dave who helped walk me through the financing and final steps, couldn't recommend this place more. Real low pressure environment, and clean establishment!

Great service Great people
Fred went above and beyond in helping with all my concerns.

Took our Odyssey in for a second-row seat recall. Everything was smooth, including use of the loaner.

Christian Celestino was great, he kept me updated during the entire process and called with called with recommended services! Very Pleased!! Will seek Christian out each time I come in for service! Definitely recommend First Texas Honda!

Friendly and Great service from service writer Jack Wright. Sent a follow up email confirming all is Ok with the repair and then answered a text question posed by me a day later unrelated to that particular service. We get both our Honda s serviced here and have always been pleased.

I had an excellent experience buying a car from First Texas Honda. Everyone I met was very nice and helpful, especially Jordan Brown. The process was as quick and painless as I imagine buying a car can be and I really like my new car. Thanks!

Aj was the best, he got everything taken care of quickly!

Trevor is great! The service was fast and they even washed the car! The coffe bar is a great perk as well. Thanks First Texas Honda!

Trevor was absolutely amazing and helpful. Everything was done super fast even though it was a holiday!

Trudy Gordon has been phenomenal at what she does and I have come out of the dealership happy and pleased. She knows exactly what needs to be done with your car and the best of all she is very honest and will not try to sell you stuff you don't need. She is a keeper, and the next time I need my car serviced she is my #1.

Lute Riley Honda in Richardson sent wife and I on a trip to Austin with a defective tire telling us "everything is just fine and safe for the trip" The low air pressure alerted on the way. First Texas got the tire warrenty people to replace the tire with the two inch slit on the side for free which should have happened earlier. And they replaced defective screws on the tail pipe which was hanging by a thread. Thanks First Texas Honda. Driving back to Dallas, the low tire pressure alarm came on again. Back in Dallas David McDavid replaced a secon tire with a slash in it and totally rebooted the tire pressure system. Sorry First Texas. You were helpful, but did not solve the original problems.

I had my third service at First Texas Honda. I use AJ as my service representative. AJ is awesome. I am completely satisfied. I feel like they go above and beyond. Everyone is always nice and friendly. I will be going back in the future for my car needs.

I needed service for my car's radio codes. They got me in immediately, fixed it and I was out in 10 minutes, free of charge. I even got a free coffee out of it.

I purchased a battery for my 2014 Honda Accord for $178. About twice the price I would pay anywhere else.
Brought my car in a month later for an oil change, where the gentleman taking my info looked under the hood and was laughing. He stated I put the battery mount on upside down when I installed the battery. That I bent the mount, the J-hooks were not in correctly and I will need another battery mount.
I made him aware that I purchased and had the battery installed (HERE), at First Tx Honda, suddenly his smile went away. I asked to talk to a manager, I was informed they only had one today because one quit and another was fired TODAY. After waiting over 3 (yes three hours for the manager, several cups of coffee and visited all autos in showroom -thoroughly), the gentleman at the counter said the manager will give me a call tomorrow.
Well, its been two months and no call.

Our time spent with Courtney Audain and at First Texas Honda was great. My wife and I had been shopping around for a few types of vehicles at several dealerships before we decided we wanted an Odyssey. Some of those dealerships were poor and some were pretty good. Our experience at First Texas Honda was so much better that it would be like comparing apples and oranges. The haggle free policy alone takes most of the headaches and second-guessing out of the equation. Courtney was informative, friendly, and someone we didn't mind spending hours and hours with. With Courtney, we didn't need to know what questions to ask. His experience and familiarity with Honda was obvious.

Thank you so much for everything. I will return when it's time for us to purchase a new vehicle. First Texas Honda has ruined all other dealerships for me!

Had a 5 star experience at First Texas Honda! Bought my first car here in Austin and loving it! Thank you Crazy J! for the excellent customer service and taking so much care all along. You are awesome and First Texas Honda rocks! Keep it up! I look forward to coming back for more!

Ross, Matt and Mike were amazing!! I have never felt so at home at a dealership. Not pushy or in your face. When my son went to drive the car of his choice, Ross took the time to really tell him about the car. Where the buttons and signals were and how to adjust the steering wheel and seats, not just toss him the keys like the other guys!! Matt really went over the options of financing with my son (his first car) so that he could really understand the difference between a lease and purchase and the benefits to both. Then Mike took it from there and really did an amazing job with the paperwork. All of you guys deserve a raise!!! Thanks again and we will see you next time.

These guys were extremely nice and cooperative. We never felt pressured in our dealings with them. It was a pleasure doing business with them and I would absolutely recommend them to others.

I needed a new battery and DJ the service writer was professional and fast! I have a high mile Honda Accord and have always received great service from the guys at 1st TX Honda! Thx!

Very Nice Customer Service. I went to many dealers for buying a new car and some where even very rude . But First Texas I had a very good experience and like their customer service very much. Keep the good work. I got the best price also the best service

Gregory Powell | Product Specialist was amazing, very patient and also understanding. He helped us in every way to get a great deal on a vehicle and weighed through every option. He wasnt aggressive and didn't use peer pressure gave us 100% control in our decision. Wasnt foresful but very information. By far the best car buying experience!!!

First visit to the service department, and was treated well. Just routine maintenance that took about an hour. My car was returned washed and vacuumed at no extra charge. I plan on having this dealership do all my maintenance for my Civic.

Jesse S. did a great job helping me through the process of buying a car. He was helpful, courteous, and knowledgeable and found me a good deal. The dealership is family owned and they really do treat others like family. Give them a try!

As a supervisor over a call center, I am constantly encouraging my employees that providing customer service is only the bare minimum. What is necessary in today's age of integrated systems and information is to focus on a customer's experience as a whole, and to ensure that the experience is seamless and streamlined enough to support that customer through the entire process. Never have I experienced this form of service executed so perfectly as in my most recent dealing with First Texas Honda.

During my only week off volunteering downtown out of the whole year, my 3-year old Honda Accord suddenly would not start before my assigned shift one morning, after having run perfectly for 6 months after purchase. Exasperated and dismayed at the timing of the event, I called First Texas Honda to evaluate the situation. Right away, my contact in their Service department, Paul, diagnosed the matter as a battery failure, describing the exact symptoms of what occurred when attempting to start the car, as if he was standing right next to me. Almost as though he could read my mind, Paul explained that batteries older than 2 or 3 years could die like this under Texas conditions, even at such a young age.

Sensing the frustration in my voice, Paul could tell that, for me, this was a "personal" emergency. With no one to help me jump my Accord, and no desire to search around town for a working battery to install myself, Paul offered to send a service member to jump it for me all the way from the dealership! Upon reaching their service area, a valet that was already waiting for me to arrive confirmed that I only wanted their battery installation, the exact cost I would end up paying, and the time frame of about 1 hour or so to complete the installation.

All of these expectations - the courtesy offer of a technician, the time frame, and the cost of the repairs - were met exactly as stated. But First Texas Honda is well-known for their transparency of information already, as a no-haggle dealership. What is not so well known is their genuine concern for your issues, their drive to meet your needs to the furthest extents, and the execution of their promises.

Something that I thought would take me most of the day ended up only delaying me for less than 2 hours - by then, I was back on the road in my Accord and on the way to my event. If it wasn't for First Texas Honda, this would have never happened. I am so grateful to have had my best Customer Experience through this dealership, and it has guaranteed my future business with them for years to come.

Just bought a Honda HR-V. Very happy with it so far.

I LOVE my new 2016 Civic EX-L!!! I was downsizing and thought I would have to give up so much luxury, coming from a luxury vehicle. Wow, was I mistaken!!!

The new 2016 Civic is ranked Car of The Year. The design is luxurious and edgy and it has all the options such as moon roof, electric driver's seat, bluetooth activated phone, you name it, plus Google Play (can text by voice, and much more) and it even has rear-view monitor and even a monitor that shows all side and rear traffic on the right side of the car, so you don't have to do a full head turn, when turning on the right turn signal (love that)!

I get at least 33 mpg in the city and this is from a Turbo-charged engine! You will be surprised when driving it in Sport mode just how much power is delivered to the wheels! Also, there is an electronic e-brake for hills (too cool!) and a capless gas tank!

The best part is my salesman, Winthrop, and General Manager, Allen Clauss! They gave me an Excellent deal on my trade and new car! We trust and respect Allen so much and have purchased at least 10 cars from him in the recent past at another sister dealership. He's heading up First Texas Honda now! How great is that?! Winthrop, my salesman who also is in finance, was so friendly and has such a respectful, fun and caring demeanor and made the car deal so smooth, and got me exactly what I wanted. You can trust these guys! Bypass old-school dealerships and head to "First Texas Honda"!

The service dept was great. Marty took care of me and made the process very easy. He gave me an accurate wait time plus there are some fun activities at the service center (foosball, ping pong, arcade machine)

I love this dealership I was working with ALEX he was BEST i told him what i wanted and he delivered EVERYONE was pleasant from Charlie in Finance down to the lady who makes the paper plates I have NO COMPLAINTS I will be referring all my family and friends to this dealership also if I'm in the market to buy a car again I will be doing business with them GO 1st Honda of Austin
Sincerely,
A very proud owner of a new Honda civic

Justin was very courteous and helpful. The process was straightforward and free of any hassle. I thought that I liked to haggle but honestly the price was good and I am very satisfied with the deal

Bought my first Honda yesterday! I wanted to give a huge thank you to Vince Lilly, who was our sales representative, he made this process a pleasurable one! He was extremely helpful, knowledgeable and totally made me feel comfortable and at ease throughout the whole process. Thank you for everything Vince and First Texas Honda!

Bought a new 2014 Accord Coupe. It's been okay except for a few minor issues. The factory radio has a three second Bluetooth audio delay. Honda has no firmware updates for it and refuses to fix the issue. The driver side leather seat is already tearing at the seams and they deemed this wear and tear. A leather seat shouldn't tear at the seams in three years time. Perhaps if they would use real leather and not the fake pleather. Third issue is the driver side mirror shakes. They told me this was integrated into the molding and they couldn't open it up to tighten it. Car was five days out of the three year factory warranty and they wanted to charge me a diagnostic fee to look at the radio and other issues. Kind of disappointed Honda doesn't stand behind their products anymore. The car would have been in warranty but they called me to reschedule my appointment and never let me know the warranty would be expired by the time I brought it in. I'm not sure I'll ever buy a Honda again. Time to look for a different car if they refuse to fix these minor issues with my car.

Excellent service! I felt well taken care of and cared about.

When we outgrew our CRV, we were deciding between a Highlander and a Pilot. But I've pretty much always driven Hondas and working with Jorge Vega sealed the deal for me - the Pilot. Such a knowledgeable and personable salesman. It was truly a pleasure and we're looking forward to working with him again in the future. Thanks Jorge!

Wonderful staff and service. Aaron Yiu was my service advisor who checked all that was needed on my Odyssey for service and contacted me with price estimates. Front desk and staff always helpful and friendly. They even noticed a slow leak in my tire! You will not be disappointed!

I had my VAN oil change at First Texas Honda and right after that I stopped for gas at gas station and noticed that my back bumper paint chipped off. I immediately sent picture of paint chipped off to associate that took care my VAN and asked him to confirm whether their initial pictures have same, he replied after an hour later and it doesn't have any paint issues before oil change. It was already late night and next day I took Van to service center again and I met the manager Ceasar but he denied to accept the damage and not willing to fix the paint for the fact that I didn't check in the facility. I showed sms picture that I sent to the associate within 8 min after I took car and the paint chip off is in circle shape and there are no absolutely dent, the paint chip off is caused by their car wash brushes but still he denied and not willing to pay for the repair. I am not happy with their service and finding a way to get away to not take responsibility of their mistake.

Very happy that we went to First Texas Honda. Everything went very smoothly, no haggling back and forth. We got what we wanted for our vehicle and we bought the vehicle we thought we wouldn t be able to afford. Joseph An was very informative and patient. He answered our questions and was very helpful. Still can t believe the deal we got and the vehicle we got! Thank you all for treating us so well and making us feel so comfortable. Very, very happy...

They re the best. Hands down. No haggling. Just professional, honest and got me a great deal. Baha was extraordinary. Five stars all day.

My 2011 Fit recently developed engine problems on my drive to work last week. After consulting the owners manual I called FTH for advice because although it was still running, the maintenance and check engine lights were on and my Drive icon was blinking. I was advised not to drive it but get it towed in to get checked out. Their contracted tow company picked up my car from my office and it was assigned to Service Advisor Anthony Herrera. Anthony was very patient and responsive to my questions and concerned I was happy with my experience. He also followed up the next day to make sure I wasn't having anymore problems with my car. Although I was very pleased with Anthony, I'm knocking off 1 star because when I first attempted to call to reserve a loaner before I had my car towed in, I left 3 messages for the Transportation Department but never heard back from them. Since I was at work and was trying to negotiate getting my car towed, getting a ride to FTH to get a loaner, and getting home that day, I wished I would have received better service on that end. I did finally get connected to someone through the Service Dept. who assured they'd have a car ready for me. What would make it even better is if they'd figure out a way to deliver a loaner to me so I didn't have to leave work early or figure out a ride down to the dealership.

Just purchased a 2015 Accord, and I worked with Aaron Duboise. He was enthusiastic and knowledgeable about the Accord as well as being friendly and easy to work with. When discussing financing, he was able to quickly show me what different down payment amounts and loan terms would mean for the monthly payment. Also worked a little with Tyler Pelham and Chris Dugas, having a good experience with them as well.

These folks are salesmen at the end of the day, so they'll steer you towards things that will make the dealership money (extended warranties, car care packages, etc.), but they aren't pushy about it, and will even offer you a decent discount if you initially refuse something a couple of times. Just go into it with the right mindset, knowing what you do and don't want, and you'll be fine. Overall, I had a great experience and would particularly recommend Aaron Duboise.

Everyone from the person who met me when I drove in to the nice lady at the coffee bar was nice, professional and very helpful. I was well informed the whole time and really felt like people cared. Thanks!

Recently I have my car fixed wheel bearing which was making noise while I was driving on highway. Jack helped me and arranged everything for wheel bearing fixes and for a maintenance service per my request. Everything was perfect and it was really a great experience. My car is in perfect condition now. Thanks Jack! I wish you a truly Merry Christmas and a Happy New Year!

The staff was very informative, patient, and answered all of my questions. Donna was a pleasure to work with and she took the time to get to know my husband and I throughout the buying process.

I was at first Texas Honda and Mr. Baha gave us a fantastic service, very easy straight forward process.
I highly recommended.

I have bought 3 cars with first texas honda and have loved every minute i have spent there. Everyone seems to be so happy and very friendly.

Anthony was great to work with and the complementary barista bar was a nice touch while waiting. Best car buying experience I ve had in awhile

I didn't complete a transaction here, but based on my experience discussing options with Liz and Jason, I would absolutely recommend giving them a shot.

great car, great staff, and made the process as easy as possible.