First Choice Insurance Reviews

Dewight and lloyd have been my insurance agent for 10 years they always take great care of my family

What a wonderful atmosphere that lloyd creates. From the quote to the payment, I've never experienced anything quite like it! Office is clean, lloyd and staff are honest and true! Highly recommend!

Dewight is always looking to provide my family with the best insurance protections at affordable prices. He's able to shop various companies and pin down the most money-saving plans for us. We use him for our home, auto, and ATV insurances. It's always a pleasure dealing with him.

I have worked with Dewight for 3 years now. He has always been very helpful. I would recommend him to anyone in Pocatello/beyond.

This company was a breeze to work with. I appreciated their knowledge, accuracy and professionalism throughout the entire process of getting our policy in place. The staff is friendly and answered all my questions in a swift and timely manner! I feel better protected with them on my side.

Lloyd is always great to answer our questions, we have loved working with him! First Choice has helped us lower our rates and keep them low.

We, as a company, and as a family work with Gabe Allen. He is always available and always searching for the lowest rates for us. First Choice is the perfect name because it is ours!!

I'm disappointed. I have had my home insurance with them for 8 years now. I thought that they would help bridge that gap that sometimes occurs between the big insurance companies and the homeowners. When my claim was messed up 4 years ago and then brought to their attention recently, they were great to work with. However, when the insurance company wouldn't cover my roof, I called to get better understanding. I was told that I should feel "lucky" I got what I did and that I should "just go with it." I asked for a copy of my policy and for 8 years my roof was mis-labeled in the policy along with my personal info. When I brought it to their attention they said it must have been an error and that it actually saved me money but they'll fix it. I realized in that moment I wasn't anything special to them. So after hearing that the insurance wouldn't cover me, I turned to them and I got talked down to and told to feel lucky I got what I got. I already got a quote at Farm Bureau. Better coverage, much cheaper than what First Choice could get.

Enjoyed my time with First Choice. Always willing to answer my questions and work to keep my rates competitive. I really enjoy working with Lloyd.

We have been with First Choice Insurance for over 10 years and have never been disappointed. There is always someone there willing to help with anything we need.

Dewight is a great resource for insurance and honest in his business dealings!

I have several policies with First Choice Insurance and have been very impressed with Dewight and his entire staff. I highly recommend First Choice Insurance to everyone for their insurance needs.

They lady in the office kept telling me that other people in my household are required to be on my policy. I told her that I would be the only one driving the vehicle. She wouldn't take no for an answer. She wouldn't give me a quote unless I put them on my insurance policy.

I HAD RECENTLY PURCHASED A BRAND NEW 2016 VOLKSWAGEN GLI AND DECIDED TO GIVE FIRST CHOICE INSURANCE A SHOT TO EARN MY BUSINESS. THEY EXCEEDED ALL MY EXPECTIONS BY FAR! LLOYD LEE GOT ME THE BEST RATE HE COULD POSSIBLY FIND WHICH IS GREAT BECAUSE I WOULD HAVE NEVER HAD THE TIME TO DO THAT! I HIGHLY RECOMMEND FIRST CHOICE INSURANCE! GREAT CUSTOMER SERVICE, EASY TO DO BUSINESS WITH AND DEFINITLY A BEST IN INDUSTRY EXPERIENCE!

Best office and insurance agents in town! I was with my previous carrier for years, always thought I was getting great rates, and I was. Dewight Lee asked me if he could quote my insurance and I told him sure, but he would be wasting his time as I thought there was no way he could beat my awesome insurance. Well, I was wrong! He beat it and improved my coverage. I HIGHLY recommend Dewight and his office! Very professional, excellent service!!

I'm giving 1 star and would give 0 if I could. The reason for this is because a couple months ago I added my Chevy Silverado to my policy, and I was told my policy payment would be lower. I was delighted to hear this, until here it is two months later I'm getting statements from my bank that my car no longer has collision coverage, something I had previously for years. Now in order to reinstate something I already had I have to pay twice as much for this next billing cycle, and then HIGHER than my original payment to have something I had previously. I understand it may cost more to have two vehicles on my policy, but it makes no sense to charge me retroactively to reinstate something I should have had all along. Thank you for stealing from me during the pandemic.

Great company! They saw me through my first auto accident, totaled a brand new pickup truck and had a completely hassle free experience with fast resolution! I would recommend to anyone.

Best outfit I've found to deal with for my personal, and commercial polices... They are very friendly and quick responses to my needs... Very happy with their services o we the years....

Great hometown agency. They go above and beyond to make the customers smile. Elena will take care of your needs better than anyone. She is thorough, nice and to the point. Highly recommended for all insurance needs!

I've been with this company for 5 years now and it was the best change I ever made. Their customer service is what sold me right off the bat, and they haven't let me down. Unfortunately we had to make a claim and they were with us 100% of the way through the claim, we knew we were not alone ever. Thanks team FIRST CHOICE YOU ROCKED IT!!!!

Dropped in to meet with agent, Gabe Allen, by far the best agent I have ever worked with

I LOVE First Choice Insurance. I've talked to tons of agents and Dewight and his staff are the best. EVERYONE hates dealing with insurance but they make it super easy and have saved me a TON of money. My claims have always been super easy to get taken care of and paid. I can't recommend them enough!

We love First Choice Insurance! Tauna is always helpful and willing to with our policies to make sure we are getting the best.

The folks at First Choice Insurance in Pocatello Idaho are TOP NOTCH! They are always quick to answer the phone, and answer any questions we might have (not to mention they ve saved us an arm and a leg on our home and auto insurance). Lloyd is always eager to assist us, and we know we can count on him! We d recommend First Choice Insurance to anybody!

We love first choice insurance! Dwight has always been so great and his staff are so helpful! We recommend them to all our friends and family!

Lloyd and hia staff always provide my family and me with the best service. You can't ask for a better insurance agent.

Low Costs AND First Class Service!

I'm pretty impressed with First Choice Insurance. Not only did they cut my entire bill in half, their service has been top tier. We recently had an accident involving a deer and our car. I was initially worried about how First Choice Insurance customer service might go. After all, they were a lot cheaper than anyone else I spoke with. Perhaps cut-costs might equal cut-service.
I'm happy to report that I have had every bit of attention that I would have expected from one of the premium-cost companies. This is as high of praise I can offer a company. Low costs and first class service. Five stars- would recommend to family and friends.
(I am not affiliated with this company in any other way)

We asked for glass coverage. They told us we had it then when it came time to get the windshield replaced find out we don't. Other than that though the experience has been good.

Worst experiences ever I called for over 1 hour to get a hold of some one from 3-4 on a Tuesday. No answer no one called me back, whats the point of having insurance if you can't ever get a hold of sum one, NEVER USE this COMPANY!!!!!! Moreover as you can see they leave early and don't inform customers, is it difficult to change the voice mail to let customers know they aren't open?????

Great company. The are friendly and helpful. We switched to this company a couple of years ago and have not regretting it one bit. Great rates and people.

Started off great, great service and great communication but then just like any other business forgets about you. Called them various times no answer then i tried to call customer service and they couldn't help me. Finally got of hold of them and the way my home insurance was set up was 2 different policies. Finally got that straightened, then something simple a motorcycle quote, called and left message and email!!! nothing for about 3 weeks, finally someone called made a excuse about telephone lines being cut? okay gave her info again and its been more than 1 week and no response. Never do business with them again, currently looking to switch everyone over. I would give them a negative # but i didn't give me that option.

Great customer service and rates. Talk to DeWight and he'll take care of you.

Couldn t have had a better experience with Lloyd Lee. He made sure my rates were cheap and right for me. Would recommend 1st Choice to anyone.

So easy. They made everything so easy and professional. Very friendly!

Lloyd saved me about 50% by switching away from Geico!!! He's awesome and found me the best rates with a really good insurance provider. We literally saved just over 50% on our homeowners policy and just under on our vehicle insurance. The customer service is great, the savings are great, and you don't have to pay extra for a local agent who's in your corner. No more call centers for me. First Choice is the best.