Worst experiences ever I called for over 1 hour to...

Worst experiences ever I called for over 1 hour to get a hold of some one from 3-4 on a Tuesday. No answer no one called me back, whats the point of having insurance if you can't ever get a hold of sum one, NEVER USE this COMPANY!!!!!! Moreover as you can see they leave early and don't inform customers, is it difficult to change the voice mail to let customers know they aren't open?????