First Canadian Group of Companies Review

I canceled the policy with in 5 days because the dealership gove the insurancewith out my consent. But after they didn't respond me for a month. I try to contact them all there are saying is still on process or no response from the car dealership even though they got. They work with dealership and having secret agenda, but poor customer service and hard to get the exact case as it is third-party insurance.

will not recommend this company to anyone planning to buy their products. scams

They were good to me ,any questions I had they answered. Always got a hold of me if they had any questions and kept me informed if anything changed .

I became an amputee unexpectedly and have First Canadian as an insurance provider on my 2016 Ford.
I have never been one that thought insurance was money well spent , but let me tell you it was the best decision I made for my future without knowing it.
First Canadian has taken care of me and my family and the stress of a vehicle payment during these tough times. Without First Canadian things would be alot harder on me and my family and couldnt be more grateful to a company that thinks of its clients as people and not just a number.
Thank you so much for taking care of my family when I couldnt, means so much to know your ok when supported by company's like this.

never again!
2400 dollar warranty, sold car, no refund no customer service

Completed paperwork and had word back about approval in a couple of weeks of submitting. I got an email letting us know the progress of application. They called and let us know that my loan is covered and what to do when my situation changes. Thanks First Canadian Insurance.

Sabrina Henderson was wonderful to work with. Thank you.

I am quite pleased to deal with First Canadian Insurance Corporation.At a time when needed most they were there for me. No hassle with claim and approval process was surprisingly fast. Would highly recommend to any individual.

Mirelle is an exceptional employee, who goes above and beyond to help with anything I need. She is a very kind individual. I just love dealing with her. I just wanted to give a shoot out to Mirelle and making sure she gets recognized for all her hard work she does on a daily basis.

Worst company to buy extended auto insurance. They said they will do full refund after 4 years. And when i had a total loss of my car after 3 and half years they r saying tjey will be pay $164 instead of $2000. What a shame first Canadian insurance

When I asked what their Covid 19 policy,procedures were when addressing the mandated 14 isolation policy. They would not provide me with information. They were sure quick to dismiss my claim because the clinic-doctor would not schedule my appointment until I waited 14 days. At the time of my injury I had a cold. 811 advised I self isolate do not go to er or clinic.. I went to see the doctor when the clinic would allow me. I was quote not fully employed. Crooks

DAWN k

First Canadian has been helpful to me in a very difficult time of pain and financial strain
My case manager Cassie has been helpful and always replies to me in a timely fashion.

Purchased a year old BMW X5 that the previous owner had Paid 1st Canadian to have the vehicle etched under their Platinum Security Theft Protection Plan. Unable to transfer the plan even though it is specific to the vehicle VIN# and I was willing to send them the transfer of ownership documents. Horrible company to deal with. This is my second interaction with 1st Canadian, the first being an extended warranty on my 3 series BMW. Same horrible experience . Do NOT buy any Insurance plan from this company,you will regret it.Fortunately I didn't shell out for the theft Protection Plan

I wish I could give a negative review, as I'm sure many other people are. They will do everything to not pay you. My brother in law was recently diagnosed with Stage 4 Sarcoma, being that he purchased the correct coverage in 2012 he expected that everything would be okay. Sure enough though they had to find every loop hole in the contract and will not do anything for him. Such a waste of a company, they have no care or compassion for there customers.

Cassie was great to deal with and made the process of submitting a claim easy. Felt like she actually cared for my well being and made everything stress free for me.

I've had a great experience with them this far, three vehicles and all of them thankfully didn't end up needing the GAP coverage thus far.

Really pleased with the overall keep it up!

My interaction with Dakota (she/her) today was easy, short and even had a chuckle.

I am at the end of the insurance policy and they said I missed my deadline to claim back the $2000 for the extra insurance i purchased. When my husband called them earlier they told him to call back in 5 years.... they can't even give you the right information. They are all sweet talk to get your money but they will give you a hell of a time claiming your money back. I am now going to escalate my claim and if you do not give what is owed we will file with the ombudsman. This is very distasteful of your company to do this and in the future we will not be purchasing any kind of insurance with your company and we will advise our friends not to go with your services either.

Extremely helpful and friendly, I had an issue and the person I was talking to was very friendly and helpful.

From the day I received the claim forms, it was a quick decision and we got paid accordingly, Good job by Terri who quickly got claim settled, recommend your company to anyone that is reading this review

Hello,

I just wanted to take the time to let you know what a fantastic experience I had on February 16th when dealing with Ashlee Sproule Dealer Support. I was having trouble getting my insurance premiums to match with PBS. Ashlee took the time to address my issue and did not pass me off to someone else. She took the time to resolve the issue and insure my understanding of how to correct this in the future. This was incredibly helpful as my customer wanted and needed this protection. Thank you Ashlee for your patient and persistence.

Highly recommend. Staff are easy to deal with, are very helpful in helping one understand their insurance policy.

In times of very serious accident, I found it way too much information and forms to compile and fill out to apply for the disability insurance. Had to wait just about 2 months before finally FC sending cheque to bank to cover the loan, but I still had to contact my bank to let them know what to do with the cheque. I feel that some of this process could be emitted by FC compiling info from clients when you buy their insurace policy.

My experience with First Canadian Insurance Corporation went very smoothly. The person handling my claim was very professional and most helpful when I made any inquiries.

It was a pleasure dealing with Sabrina! She made everything simple and easy for me. I really appreciate her time and effort to explain things to me. Thx Sabrina!

My car dealer made an error with my name and Shelby quickly fixed it so that my car repair shop could proceed. Thanks!

Fast and Friendly service every time! I've dealt with Mireille in the mechanical claims department and it has always been a pleasant and easy experience.

I will say this much, I deal with a lot of lenders, and other companies that provide services for us dealers. And I have never had a bad experience with First Canadian. In ALL departments from training to claims and especially cancellations. They have staff in cancellations that set the bar pretty high on customer service. Just simply amazing people!

I have been treated great by Lindsey Pelletier.She has been so helpful in my time of need.Thx.Lindsey

I was helped so easily, everyone I ve talked to thus far has been so nice and polite!

Never buy ...
I bought my Car from gateway toyota and they offer me first canadian warranty for $2500. And they told me if you have any problem in your car just bring it and we will takecare.

After 2 year my car Heat is not working when i went to gateway toyota they check and called first canadian for my warranty and first canadian told them we will not give you any authority. And told me that you are responsible for your vehicle.

They give me $2300 estimate and told me that heater core is leaking then your warranty covered otherwise not. That means i have to pay another $2300 for heater and in my policy heater is covered. Warranty is just piece of paper they will never help you and always give you excuse.

My car seating in gateway for 5 days and when i gave them authority then they start process.
And they called me and told me that we have to change thermostats and it cost me $150.

So just for stupid reason my car seating for 5 days and i dnt have other car and they donot provide me rental car. I am so frustrated with this .

So never ever buy warranty specially from first canadian insurence.

I waste my money and i didnt get proper answer.

An insurance company that cares. Thank you Shelby and the rest of the team for making a stressful situation a whole lot nicer.

cassie my claim specialist has been very helpful. She has been very kind and caring throughout my whole claim process. Thank You Cassie.

If I could give a 0 I would but not an option. Purchased a vehicle on December 22nd of 2017 and was given the option of taking regular disability coverage, which I did. Received the paperwork in the mail three weeks ago and got around to reading it today. It then became clear to me that if I ever had to make a claim I would have problems as I am self employed and do not meet the insurer criteria on a permanent basis (25 hours per week).
I contacted the insurer and asked to cancel the coverage. The agent, Kelsey, informed me that my refund would amount to 2/3 of the total premium, meaning that on a $1544 premium, valid for 60 months, they are charging me over $500 for less than 3 months of coverage. So now, I have no other choice but to contact my attorney and BBB.

I had FCIC Extended Warranty Coverage transferred to me when I bought a used Audi A8L 4.2 Quattro in February 18, with very low mileage. After a few weeks, I noticed front wheel bearing hum, and clunk/squeak. I had the Audi inspected twice by an Audi dealer/service and it was repaired with linkages and 2 bearings. Amazing response from FCIC to the Audi Service Manager. I paid the $200 deductible and everything was covered after 2 repairs, with not one hassle or discussion. I indeed will recommend FCIC to anyone who asks about any Extended Warranty Coverage for their vehicle.

I had a simple cancellation to do after changing my mind about a policy, but wasn't sure if I was going to get any resistance or a 'sales pitch'. Quite the opposite, my policy was cancelled with no questions asked and a refund processed within hours. The rep I dealt with, Amanda Maitland, was very prompt and courteous.

Thanks!

Working for a dealer it can be challenging to get all the answers all the time. Rachelle went above and beyond to help answer all my questions in a efficient and professional manner.

I would like too thank my case worker For the help that I needed in this critical time in my life. Had no issues with anything that first Canadian dealt with. Informative and helpful. Thank you very much. Thank you Terri

Ron Breedon

Settled a life insurance policy on a vehicle loan. Once I got the paperwork completed, it was timely. As timely as waiting for financial institutions can be.

Horrible corporation, even for an insurance company. Ruthless policy. Save your money in a sock, at least that way you will be able to get your money. Three other insurance companies accept my disability. I didnt make enough money to be disabled with these asshats

Shelby addressed my request very courteously and promptly leading to a quick resolution - Many thanks for your assistance!!!

I have been dealing with Jackie Phillips, Claims Examiner for my disability claim. I am very grateful for her quick response and help with my claim.
Thank you Jackie.

I would like to congratulate your company on providing a wonderful customer experience during my recent claim. Caisse Mailhot Bischoff was extremely helpful throughout the processing of this claim and is a credit to your organization! Thank you!

Bought an extended warranty for my RV through First Canadian. What a scam!! Was told if we didn't use it over a 7 year period we'd get the money back (approx $2000). Called the following spring and was told it was too late, had only a 60 day window to get money back! Who remembers to call within a 60 day period 7 years later!! This company should be ashamed of themselves, they have nothing to be proud of other than the fact that they've become very good at taking advantage of people!!

great to deal with ,always done in a cheerful but efficient manner. was never left wondering if I was covered or not when I called to inquire about my coverage.

I called with questions regarding pre-purchasing one of your policies and spoke with Mireille (Spelling may be off). She was very informative and pleasant to speak with.

Terri from First Canadain Insurance was a pleasure to deal with, the company was very quick with making there decision, thank u Terri,.

Arianna was a great help. She was a true professional from the first phone call she said she will keep me in the loop of things and boy did she ever. During these tough times I always felt better when she emailed me with a update , Very prompt with all her emails also very quick with her replaying my emails .
I recommend every look into all the stuff that the dealer trys to sell you this is one was very very imoimport lucky I did l.
Thanks to Arianna and everyone at First Canadian Insurance....

Had a few questions about our extended warranty on our Truck, called and spoke to Richard he was very polite, knowledgeable and explained everything I needed to know. The next day came and I once again needed some information and this time got Patrick who was very good, he had to deliver the bad news that my warranty would not cover the repair, but he did it in a way that totally made sense and he was so nice and polite. Both times I called I was treated with the upmost respect and patience, thank you, it was a pleasure to speak to both of these men, keep up the good work !!!

I bought First Canadian Insurance when I purchased my new SUV thru GM. When I needed to put in a claim it was dealt with immediately, and professionally. They kept in contact with me during my recovery from knee replacement and fulfilled their commitment to me . I will continue use First Canadian in the future . Was pretty happy I had purchased it .
Thanks so much
Sharon

Thanks so much to both Phoebe and Raquel for making this process so easy. It really helps when the staff is knowledgeable and ready to help with any questions. Good job ladies!

Cassie was great, very easy to talk to, quick in responding to my multiple e-mail questions. Cassie definitely made a stressful situation easier to deal with.

They are great to communicate with and know their stuff. very quick with responses. Thanks

Good Day I have been dealing with Terri Van Rooijen in regards to my claim she has been so helpful and professional. Thanks for you help Terri.

Darrell Bohn

amazing service from the beginning to the end.
amazing communications with all the clients

Always easy to deal with but Ashley was even better than usual....thanks for helping me out of a confusing issue!!

I wasn't thinking of claiming my insurance from them as I feel that I won't get approve.
Few weeks later, I got a call from them and encouraged me to just submit the requirements. Good thing, I listened to them as they approved my claim and hence, a big relief for my financial situation.

Kasey was my case manager and she updated me every week through phone and comprehensive email.

The young lady (K.P.) that helped me during my claim did a fantastic job. She was always polite, understanding and had to endure many moons to get everything finalized. Acceptance or denial of claim, this review & young lady would still receive five stars. Namaskar.

Right from my first call, I felt that my concerns would be addressed in a professional manner. My contact, Danielle, was always approachable, kind and professional. She kept me well updated throughout the processing of my claim.

Wow wow is all I can say reading these review's

Im sitting here unable to work due to a disability claim that is being paid by first Canadian.
Im bored out of my skull and just googling anything I can think of and decided to google the company that is saving my truck.

I also bought an extended warranty when I bought my truck. I made three claims so far with no issues and thought nothing of it. Now I am reading all these reviews and it sure isn't my case or experience.

I my self would not hesitate to buy these on my next truck.

Teri Van Roijen was amazing. She was professional. She always returned my a calls. It was a pleasure working with her

I was dealing with Darcy Gamlin through the setting up procedure of getting my payments covered, she was very strict on following the proddacal and also advised me that when she knew what was happening with my claim she would let me know and I would like to say she did as soon as she knew something she phoned me thks again Darcy.

FCPP is a rip-off. Please do not buy any product from them.
My car broke down within 2 weeks of buying it. There was a leakage in the internal valve, which caused the alternator to fail. I had taken a 1 year enhanced warranty coverage from FCPP. The FCPP coverage policy clearly states that alternator and internal valves are covered. We spent hours providing photos and other proofs as requested by FCPP. But they simply rejected the claim with some absurd reasons. The reason that they gave is "The part is new. We don't cover the new parts". Ridiculous reason. How can you reject a claim if the part is new???
When you file a claim, they will ask a dozen questions and ask for tons of proofs. No service center has time to provide all the proofs that they request. Based on my experience, no amount of proof will help you to get the claim approved.
Rather than wasting money on buying a coverage, better save it and pay it later when you need it.

very prompt service, always friendly to deal with, would recommend

Amanda helped on the phone, she was very knowledgeable and helpful! She sent me an e-mail after our discussion with all the documents and information I was looking for within minutes of the call.

The people at first Canadian warranty are very easy to deal with, and is by far the best extended warranty company out there. Thanks first Canadian for making claims easy & quick.

Gerald C Jim Gauthier Chevrolet.

No wait time when I called. Great service hours. Haley was pleasant on the phone and answered all of my questions that I had. Thank you!

I have dealt with First Canadian many times over the years but have never had a more conscientious or polite claims adjuster than Mireille R. She takes the time to listen and advise the best course of action for our mutual client. I highly recommend Mireille to my colleagues when they have questions with FCPP coverage and or claims.

Keep up the great work Mireille!! You are a huge asset to this company!

I recently had the unfortunate luck to be off work for an extended period of time. They helped me through the entire process and thank goodness for the coverage as I most likely would have had to forfeit my vehicle. Professional and excellent service from my claim examiner.

If I could give a zero I would! I have never in my life called a insurance company and been spoken to with such anger and just plain rudeness! I had to demand to speak to someone else! Bottom line is go anywhere but here! They do not value their customers! It comes down to money! I paid for a service and never got the service! PLEASE DO NOT LET THIS COMPANY SCAM YOU AND TREAT YOU LIKE YOU ARE A PIECE OF TRASH!!! Enjoy my money First Canadian!

I had to deal with a car dealership to buy the car i wanted. When I was in the room with the finance guy I was told that in order to get the bank loan with the best interest rate, I was required to buy an extended warranty to "cover the banks investment".

After some digging I found out this was not true at all. I proceeded to contact FCPP directly to initiate the 30 day cancellation. Their staff over the phone we're very good. They we're friendly, listened to my problem, and solved it immidiately by emailing me the cancellation form. When I filled it out and emailed it back, I got a response only a few minutes later.

Thank you so much for making a stressful situation very easy!

I am very pleased dealing with First Canadian Insurance Corporation as the Claims Examiner Darcy Gamelin dealt with me professionally and all my inquiries regarding my claims were answered in a timely manner. Her communication skills are very good and she answered my emails and calls on time.
I would like to thank you for having such a professional representative working at your company. Surely I would recommend First Canadian Insurance Company to my family and friends.

I am very pleased with my experience with First Canadian Insurance. I feel Ashley has been our biggest support from the beginning of Bruce s illness right to his passing and to this day.
Iam so thankful for all the support our Insurance has shown Bruce and I. I m experiencing one of the hardest times of my life lossing my Husband and it s great to have had such a good Insursnce company and Ashley to help me deal with my finances.
Thank you from the bottom of my heart
Sincerely
Marion

I know it take time to process everything. This is my second time using the insurance and I like how this time I get a call and get all the updates instead of waiting and guessing. Thank you

I had lots of questions when I called in , I reached Mireille and she was so helpful and friendly. Her professionalism was outstanding and she was very knowledgeable. I would surely deal with her again.

Excellent service and very knowledgeable.compassionate with client.

DONT BOTHER WITH DISABILITY INSURANCE THREW THEM AS YOU ARE BEAT BEFORE YOU START. YOU WILL NEVER GET A DIME

Very easy to get in touch with and very helpful! Quick at responding back to phone calls.

This insurance company had a really great customer service and more than that, they guide you properly and quickly wherever needed. My adjustor was really very responsive and helpful to me all the time. She did a really great job adjusting my claim going above and beyond to help me. I am very much satisfied with the service.

Helped me with my claim and answered all my questions, would recomend

Staff was friendly and helpful, and very quick to responce to claim, they sent me an email the next day letting me know how my claim went

Mireille was awesome to work with. very straight forward and easy!

Great and fast resolution to an issue i had. Awesome customer service.

Disappointed with the breakdown insurance. I was explained that a badly screeching idler pulley (which is kind of covered in all of their breakdown plans) is actually not a breakdown, as the sound eventually disappears. How about intermittent malfunction of brakes? This also perfectly fits the definition of not-a-breakdown.

Keep your money for your own repairs instead of giving it to this joke of a company. I had purchased their Platinum Rim & Tire policy when I got my truck due to it having 22" rims. 2 years later I hit a pothole and damaged a rim.

They denied my claim under the grounds that the contract does not cover potholes... Now I am out the $500 for the policy and the $250 to repair my rim.

First Canadian Insurance (Millenium Assurance) provided a gap insurance on a new vehicle my husband purchased at the end of 2018. Less than a month later he had a car crash most likely caused by his physical impairment. He promptly reported the accident to his primary insurance company and never heard from them until he started phoning and asking questions after 8 weeks after the accident. He had already decided not to drive any more and informed his insurer Unifund Assurance of his decision.
We were actively looking for a condominium on one lever suitable to buy and move into because of my husband's medical problems. We found one and applied for a mortgage to buy the condominium and move into it before we put our house on the market for sale.
This is where our experience dealing with Unifund and Millennium Assurance companies becomes dramatically different. It took Unifund Assurance more than 3 months to settle the claim. It took Millennium Assurance hours to prepare the paperwork and pay the remainder of the amount. Thanks to Lauren Anstey from Millennium we managed to get approved for a mortgage to buy the condominium and we already moved in it. My husband's life is greatly improved. We also sold the house.
We want to thank Millennium and personally Lauren Anstey for helping a disabled man and his family.
It is really heartwarming to know that there is at least one insurance company that cares about people!
Henrieta and Dimitar Detchev, Ottawa ON

After getting Cancer this company has shown it does not take care of it's purchased insurance policy customers. I really feel like this is a scan and they do not wish to follow through with what they sell at time of purchase. It is stated that if anything happens you will be covered. Then they ask for useless information that some how is incomprehensible to them. Thanks for nothing.