Firehouse Reviews

I had the Pastrami Sub my husband had the Roast Beef Sub. DELICIOUS!!!!!

Love this place for the fact it has a drive through!

Fast and friendly service. Restaurant was very well kept and clean, even during the luch rush where most places lose sight of cleaning while trying to handle the crowds.

Firehouse subs have excellent food but, the employees at the Baymeadows location are absolutely horrible!

Oh my goodness... the food is sooooo fresh
Drive through wait time us not long, even with 6 cars ahead of you. Most of all, my order is always correct and the staff is very nice.

Consistency and the people here we're pretty friendly.

Slow service at lunch. Drive-thru was down at 11:30 weighted 20 minutes for my sub. It wasn't even that busy. Sandwiches kept going out for bite squad, while we patiently waited. It was unusual service for a firehouse. The food was excellent as usual. No complaints there.there was no explanation or sign as to why the drive-thru was down. Just an orange cone on the side.

I love fire house , however the customer service at this new location is tragic. Rude staff , staff sweeping the floor while customers eating , staff closed doors prior to the posted hours on website . We were going to eat then decided not after overheard the staff say the light are abt to be turned off . I supposed that wan an indication to get the hell out . Because they are closed . Won t ever go back to this location .

I ordered a philly cheese steak sandwich from here with mushrooms, onions, and green peppers to be delivered through Grubhub and there wasn t much meat in it and there was hardly no toppings (literally only a few pieces each of the mushrooms, onions, and green peppers in the sandwich) and there wasn t much cheese, so there wasn t much taste to the sandwich and I didn t like it and I probably won t be ordering from here again. Maybe some of their sandwiches are good (I don t know cause I ve never had food from here before now), but I wouldn t recommend getting the philly cheese steak.

Omg Firehouse Dubs Are Amazing...... Hook n Ladder Gesshsh Try It.

Great sandwich, good price, friendly people. What more do you need other than me. To eat the sandwich.

Like waiting twenty+ minutes for an overpriced sandwich that wouldn't fill the stomach of a child? Come here.

good food but the employees are rude specially all the guys

Never felt so unwelcome in a restaurant in my life. Staff was extremely rude and made me feel like I was bothering them by coming inside. The manager asked a girl to ring me up at the register and she just gave a massive attitude. Never said hello, no thank you, or if i wanted to round up my order to support first responders which I always do. All I got was $10.82 with an attitude. This place needs some customer service training. If ownership wants people to come back they need to feel welcome. I ll take the extra few minutes to drive to a different location next time.

High prices for a sandwich it's fast food not a 5 star gourmet restaurant. Sub was cold for a hot sub.

You know firehouse is my favorite sub spot but this one for some reason never gives me my firehouse sauce when I go through the drive through. The sauce is what makes these subs great. What is going on here?

Enjoyed my sandwich it was very busy the day I went

They were busy and for good reason. The food was good and the service was excellent.

Good food for lunch and fast service. Friendly staff

Mmmm the bbq beef brisket sandwich tastes even better than it looks. They also have that automatic drink machine with endless flavor combinations. The brownies and cookies are PERFECT for those sweet cravings!

The food is always great but we were surprised to see no options for adding lettuce to a brisket sub, especially when paying $13 for one.

Firehouse Subs is great, and Miss Katie runs a tight ship at this one! Good subs and service. Restaurant and restrooms are very clean.

This place is so freaking pathetic. I assure you the employees are the ones rating this place a 5 Star. Yes the food is good and the employees are doing their best but they take 30-40+ mins to make subs. I placed my order on the Firehouse app 15 mins before I took my lunch break. The app told me the sub was going to be ready in 11 mins. & I was ok with that. I arrived and waited over 30 mins. The sub took 45 mins to make from the time the order was placed. I noticed every customer was waiting for their subs while they looked at their watches & complained to one another about the long wait. I couldn t enjoy/eat my sub because by the time I got it I had to drive back to work.

A few weeks later I didn t want to return but I did because I figured the last time was a bad day. I ordered with the cashier and while ordering 2 different customers came in to complain their subs were made wrong. I got my sub & decided to eat at work. When I took the first bite I near threw up because my sub was made wrong. I was so mad and I couldn t enjoy my sub again. Talking with my coworkers they laughed & told me they don t go there because they ve had their subs made incorrectly and they take forever to made them.

This review was painful to write but it s the truth. I like Firehouse Subs and I ve eaten in many locations in Jaxs but this one is by far the worst one I ve been to. I highly recommend that the owner replaces the manager or the lead supervisor because they re doing a horrible job managing the restaurant and you re losing business .

I can assure you that I and my coworkers won t spend a penny here.

I love this fire house because they have a drive thru...

If you have never been to a firehouse subs, you should definitely try. Delicious subs compared to cold stone subway or other competitors.

The subs are on par as far as Firehouse subs go. They can get a bit backed up at times, so be prepared to wait up to 10-15 minutes at lunch time for a sub. You can speed things up by calling ahead. I've also gotten catering platters from this location, and they did a great job.

Great subs, awesome atmosphere and friendly staff... what else can you ask for!!

The staff and management were awesome today! All staff was engaged happy friendly and welcoming, I watched (during lunch rush)as their register froze up and the drink machine froze they handled it with ease and grace! No freaking out it was wonderful to see a team work so well today! Great work!!!

I love firehouse. The steak and cheese is delicious every time. I was not disappointed in this locations sandwich. Hot, fresh and I ate every bite! Oh and I really like the coke cola freestyle to customize my own drinks.

Brand new store is great. Friendly staff and excellent subs.

Service was great! Food is excellent as usual. The reason for 4 out of 5 stars is for the water available from ice machine fountain. Unfiltered straight from the tap, it tasted and smelled like pool water. Even the faucet had calcified minerals on it.

The food is always great but the credit card machine went down and when it came back up I was double charged on my card. I was told one transaction would clear and the second would fall of and credit back to my account now it has been 5 days and both transactions have cleared my bank and I have to wait longer to get my money returned to me. What horrible service cause not only was I provided incorrect information but now I'm waiting to get money back for a purchase that was never made. When I call the store no answer.

Great Value. Friendly atmosphere. Comfortable setting.

Was disappointed. Service was poor and sandwich was bare. Not used to this from them

Restaurant employees lacked discipline and organization. Both orders were incorrect and on duty manager not at all helpful. Staff downright rude. Will not be back!!