FG Barnes Vauxhall Review

Best dealer for Vauxhall cars in the area. Long established and know their stuff. Far less stuffy than some of the surrounding marques...

Saw the new corsa electric what a stunning car at an affordable price staff really helpful and knowledgeable

My Chevrolet was due a cam belt change and service , MOT and some other repairs. I was hunting around for a garage who still had the skills and wanted to work on this now obsolete brand.
FG Barnes are very helpful and did all the work to keep my Chevy on the road . I have to say I will return as a regular customer. Many Thanks

Great customer service right from the word go, Howard was my sales assistant through my whole experience and he never once lost interest or tried to force sale upon me. Julian the sales manager also assured my fiancee he can help her from a bad finance deal at another company so thank you very much to the whole team.

The Service staff were incredibly helpful and informative throughout my Service. I was offered refreshments and my car was cleaned to showroom standards. My paperwork was presented in a very professional folder. My car was brought round to me so I didn't have to go and find it and I was escorted out by the Service Manager to my car. Excellent service and personal care given by all.

While trying to sort out a problem with my Vauxhall Astra, Barnes acted with professionalism and obliging staff. My serious issues are with Vauxhall Ltd

Dear Sir! Thank you for the prompt service (replacement of Electronic Climate Control) following a recall by Vauxhall. I would have rated higher if I was offered additional info/service e.g. a courtesy car whilst mine was out of action; and/or explanation of what was actually replaced; Thanks again!

The second time buying a car from Barnes it could not be faulted, Nigel was excellent from start to finish. highly recommended.

Mick & Margaret

Very friendly staff always wanting to help you. Very understanding.. Thank you for the 5 star customer service.

Lack of communication from parts department will cost me a lot more that I was going to spend.

Patronising and assuming that I should have known better - not very informative.

Waiting time is appalling.

Thanks for wasting my time Vauxhall Guildford

One of the best servicing centres I have used. I have been with them for 4 or so years and I always go back. Friendly service every time and I never feel like they are trying to rip me off. My car is new, 3 years old so never really had any major issues but whenever I have had any issue, called them up and they would fit me in right away. Always do the job quickly and really well, making my car feel new again. I will continue to use them for as long as I own a Vauxhall. Absolutely amazing, would highly recommend them.

I went to Barnes to sort out a problem both Now Vauxhall and Go Vauxhall had failed to sort out, never will I go back to them. Barnes Service looked at the problem got a mechanic to check and a week later the car was serviced and the problem was finally solved over a year after it started.

Whilst I was being looked after by the service dept my wife was being looked after by Becky on her first day with some help from Nigel. She bought an 18 plate Corsa part exchanging her Corsa on a good deal. Whilst my dear wife was out test driving the Corsa I spied an Insignia GSi hatchback that looked lovely. I eventually borrowed this for a day and last Friday Nigel handed me the keys of my Insignia Bi Turbo GSi Tourer. What a car!

So a big thank you to Barnes, they restored our faith in Vauxhall, they are a very friendly and helpful dealership that is not afraid to ask if they do not know the answer.

Be careful though you might end up buying a car. Well done guys keep up the good work.
Nick and Paula.

Vauxhall experts, done many services for me and happy every time

Excellent service, and the staff in the garage and at the desk were highly professional and really went beyond and above. They also showed a genuine interest in getting the issues with my car resolved.

They are now my first port of call for any problems that need mending, highly recommended.

Excellent service, helpful and kind especially Jo on receptio. Mustn't forget the mechenics who got my car back on the road

The particular salesman I saw was all over the show with his presentation. I could not get a sensible, straight answer out of the guy to a simple question.

I finally managed to get a quote from him for a 48 month lease plan, and it turned out almost 30% more expensive than an online quote for exactly the same lease plan.

The only positive was having the opportunity to test drive the car, which, obviously, you don't get to do with online purchases.

Had first service for my corsa. Waited for car. Was asked on numerous occasions whether wanted tea or coffee. Also when finished the car had been washed and hoovered inside. Very happy

Very pleased 10 out 5 . Very fast and helpful team. Rob and Mike help me with all of my questions. I have done my services here. Excellent service and professional team.Thanks guys

This is a really nice dealership to buy a Vauxhall from. They have a good range of vehicles but to my mind it s the staff and their after care policies that make such a difference. Sales staff are excellent, non pushy and very knowledgeable about their product. It s all backed up with a great service team too. Their after care is excellent and they will sort out any issues that you may have after purchase. They don t wriggle and worm, it s more a question of this is the problem sir so let s crack on and fix it and keep you feeling happy . Good job guys and thanks.

Do you have spare hours? Want to fill them by being bounced around a switchboard? Do you really need parts but love to wait an age to even speak to someone? Well FG Barnes is the one for you.
You'll call for the parts and service but stay for the terrible experience.

Very good service. Parking can be difficult; otherwise could be 5 stars.

I highly recommend buying a car used/new from FG Barnes Guildford.

I brought my new Vauxhall Corsa Griffin from Alex Bax, he gave me outstanding customer service and made my entire purchase a breeze. He answered all my questions and made sure that I understood everything and had everything ready for my collection date. Both me and my girlfriend have gone through Alex and we can't reccomend him more.

I had a brilliant experience with FG Barnes when my car broke down.
Due to the pandemic I couldn t get a courtesy car from my break down cover. I was met by a very friendly and professional mechanic Andy that took my key and listened while I explained what was wrong with my car, as the recovery service I used passed me my key once the car was delivered and left me to it. He could see I was struggling to get a courtesy car and went and spoke to his service advisor Rob, who managed to sort me a car out in a matter of minutes. Which meant I wasn t late to pick my son up from school.
Well done FG Barnes yet another excellent experience with you!

Friendly staff who listen to your views and opinions. They don't push you into buying. I would recommend them for buying a new car and for services carried out on your own car.

Couldn t be happier with the service my father and I received here, we ve come away with the perfect car for me - a beautiful Vauxhall Adam. We would like to thank Ian Burgess for the smooth, honest and faultless service he provided us with.

Thanks guys

called and got charged a premium rate, very naughty

Great sevice from these guys on a sunday they make sure that a person trainned for motability customers is around on weekends. Awesome customer service too.

Top service as always. Never had an issue with these guys.

The best garage that I've ever taken my car to, and I will continue to use them, the staff are amazing.

No one asked if they could assist as I stood in reception. Went off to Ford instead.

Car booked in for service and mot. Excellent service and reception staff extremely helpful. I spoke to the workshop staff who were also extremely helpful. Had a look round there new re developed site from the outside it looks great. When the car was finished i was shown to my car by the service manager. I will be using F G Barnes again as i have for the last 6 years

Not a great experience. Booked car in to have a piece of rear trim fixed and headlights adjusted. When dropping the car off they didn't ask to see what needed doing or check the vehicles original condition and just took the keys. I called them later to check if completed and was told yes so came and collected the car, not checking the rear trim. The vehicle was returned back to them the same day and I had to show them what was wrong, if they couldn't find the loose trim why was I told it was done?! Then wanted to book it in again in 6 days time to do a job that should take no longer than 30 minutes - found another garage who can complete the work whilst I wait

We took our motorhome in to FG Barnes to have the gears looked at for a Monday booking. They still haven't looked at it so we picked the motorhome up today (Saturday) and took it back home. How can a company book you in for a certain day and not even look at it even a week later? People do want their vehicles back you know!!! Terrible service.... do not go there

Good Service, very helpful Staff. I've edited this review. I went he another time for a Van service. The time agreed was 4.30, i received a Text letting me know the van was ready an hour early. Can't fault that!

I have been using Barnes for about 30 years. My experience is that they have been helpful with all aspects of purchase and after sales service. I would recommend them to anyone who has, or intends to purchase a Vauxhall vehicle.

After having a bad experience with this garage and making an official complaint, they have rectified the mistake, re-serviced the car and given it a full valet. They have apologised and ensured us that this mistake will not happen again.

Went here after a very bad experience with Drive Aldershot. Hands down a lot better service, the booking was done online and was followed up with a call to confirm. They checked a known issue with my car whilst carrying out it's service and MOT. I will be taking it back later next week for the part to be replaced free of charge as it was covered under warranty.

I would like to take this opportunity to personally thank Alex Bax from F G Barnes Vauxhall Guildford. It is often quite difficult when purchasing a new car. However Alex certainly made this quite an easy and straightforward process. He was articulate with his ability to assure us throughout the process. He identified exactly where we would seek the benefits with the car we purchased. But mostly, he show the ability to care and put himself in the shoes of the customer from beginning to end. I am confident we have purchased a great car, but i am even more thrilled by the fact that we have the value added service from Alex which he assures me does not end here now that we have transacted. But for the years going forward.

Thank you Alex and F G Barnes Vauxhall. You guys are doing an incredible job! keep it up :)

Best wishes,
Nik

Fantastic service. Very helpful. Walked in, chose a car, paid deposit and left. Very happy. Covid compliant

Great customer service from Grant who got to the root of the problem with my Fiat Camper.

My partner recently financed with these guys we had the best service and more he got the best deal Howard was very honest and the rest of the team very welcoming. I've had a previous bad experience financing with a different company and F G Barnes have booked me in to try and help me get a better deal with themselves ! Couldn't wish for anything better ! They didn't have to talk to me and offer to help me it was my fiance buying the car but they did ! Brilliant team can't recommend them enough !

Very pleasant and professional, like having the service plan so not hit with a big bill every year.

Just purchased our second car from them... Great Prices and Service

Avoid at all costs !
Firstly, so called Customer service performance needs to be addressed !
Secondly Repair time and communication is totally unacceptable !

Will never use or recommend this so called dealership ever again.

Would have complained direct to Mr Barnes but that info isnt given out on companys house .



Part exed our lovely 2 owner ds3 27,000 mile car with these guys that was presented better than the nissan we had just brought for 19k .

Payed up front and was presented by a car that had a quick clean inside and out but took my own cleaning on arrival home to see its full potential !

There was mud all along cills and in wheel arches ,scratches on door ,dirty bed liner in rear posssibly a fizzy drink spill,found what looks like cigarette burns in drivers carpet x 3 and mud marks covered over by the floor mats.Had to air freshen inside as it smell like a dog has been left inside not pleasent.Car seems to have had very rushed wash and then tons of tyre black paint caked on the tyres they looked terrible as it was running down the alloys .

The scratches had to be machined out but my complaint about wheel rim damage was simply ignored 3 times !

Would we buy another nissan certainly we love it ! but not from this company ! I think you will find getting your money in their account and getting you and your new purchase off their premises asap is the main focus unfortunately.

The Davidsons from Essex .

The services you receive is excellent, thanks everyone.

After an initial online enquiry I visited FG Barnes Vauxhall to purchase a new car for my wife. I found the salesperson very professional, who did their upmost to provide an acceptable deal. The new car was ordered, and I left there very happy with the overall buying experience.

Amazing service and always helpful staff. A pleasure to do business with.

Highly recommend the service at FG Barnes. David was extremely helpful and allowed me to purchase what I was looking for. Made the process easy and all was sorted quickly. I will be back again in the future.

Very good quality of service and care from nigel and the team. Highly recommend them all.

I would like to thank the service team for their wonderful customer service. All I knew was a warning light was on my dial. I went into a panic as using car to deliver care to multiple clients over the weekend. On holiday this Monday and being taken the airport in my car and lending my car to my daughter and baby. FG Barnes came to the rescue. They fitted my car into their busy schedule and promptly put everything right. They have always delivered a great service but today I feel they went 'the extra mile' VERY RELIEVED AND SATISFIED CUSTOMER.

Every year after MOT I keep thinking that I need to write a good review about Lorraine, Nick & Nigel. They are great. Want you to help at fixing your car. No silly secret unexpected fees and expences as with other garages! Thank you! Have a good day!

Can't fault the friendly customer service I received from Nigel and Stewart when looking for my next car. Within an hour of telling them what I was looking for they had found me my ideal car. Thank you Nigel for making it so easy for me to find and drive away my new car.

I went here at the weekend to test drive a car that was listed on their website. When I got there, they didn't have it. But my main complaint is that they've passed my mobile phone number on to some market research company without asking my permission.

first time buying a car from a dealer and I can not fault them in any way shape or form. phone up on a Monday and picked up from car on Sunday. Alex was brilliant and extremely helpful, as I lived far away from the dealership a lot was done over the phone but Alex kept me updated all of the way sent me photos and pictures of the day. when I went to pick the car up Alex was great and everyone else was very welcoming and helpful. will definitely use this Vauxhall garage again when its time for a new car! thanks guys!

Although when I first booked my car in for a service, they were overbooked and offered a poor quality service. I was later compensated by the manger with several kind gestures without needing to do so. They were very open to feedback and pleasant throughout.

Dont honour prices on website I called and confirmed price of insignia and arranged testdrive for 3 days later as travelling 100 miles to view was told someone would contact me if any changes decided to double check web before leaving only to find they put price up by 3k and no one had rung me lucky i checked stear clear at all costs they dont even care when you call them .

The whole buying experience has been great. Very simple and straightforward. Dan was a great rep and I would buy from him again if I look to get another Vauxhall. Thank you!

Professional and friendly service. Prompt on advised times and kept me informed on progress

Always brilliant service from the Vauxhall guys. Mark and Loraine especially in servicing are fantastic, it's rare to find customer service as personalable and consitiant.

I have been to Vauxall 3 weeks ago and I was interested in buying a vehicle. I've been told I'll get a call on the next couple of days,but suddenly after 2 weeks I decided to call in again to see what's going on. I spoke again with the advisor called Oliver and he said he will call me the next day,but suddenly he didn't. However I've got in touch with a young gentleman called Dan and he was just brilliant, just make sure you go with the right advisor.

Unfortunately the spares dept closed at 12 on Saturday but it doesn't say anywhere in the showroom and had to wait until someone walked by and then we had to stop them and ask, a shame really as Co-vid was in place.

Couldn't fault the customer service of the service team. Kept me updated throught issues with my car alarm and battery .

However absolutely disgusted by the service recieved by the sales team. They have not kept me updated about a refund I should have recieved and don't acknowledge their emails. They also advertise the 12 month cover with RAC having hire cars to keep you on the road. Well not if your under 21. So I ended up having to pay for a replacement battery, to then be reimbursed, and 6 days later still no payment via bank transfer which takes 2 minutes.

Funny how if they had money owed they'd chase it up as soon as possible yet when giving it back they are absolutely useless.

I recently purchased my new car from FG Barnes Vauxhall great experience from start to finish! Very helpful and knowledgable sales staff answered all my questions and put my mind at ease, easiest car I ve ever brought! I wouldn t hesitate to recommend them.

I love my Qashquai, but this Nissan dealership is going through a difficult time while it's new offices are being constructed. Why would any major car manufacturing company move from a fantastic location to a far less accessible place, and do this when the new site is still under construction. Total madness.

Recently had the pleasure of buying my new car through Nigel, who from the offset was unbelievably helpful and patient with my lack of knowledge and numerous silly questions! He made buying the car such an easy process and is just a lovely man to have a little chat with, making doing long paperwork much more enjoyable! Definitely would recommend F G Barnes, they treat you very well and I look forward to using them for the upkeep of my car in the future :)

Fantastic service department , always very friendly and helpful and do there up most to get thing sort quickly and reasonably. Been using them for over 5 years not only with my Vauxhall s but for other makes in the family.

Brilliant service. Fast and effective. I was serviced by Nick who was fantastic and explained things to me in a way I could understand. All members of staff were friendly and helpful.

Excellent garage put van in for a service and mot. told around 2pm that it had a broken front spring had van back by 11am next day superb

Tea or coffee machine not available for the 2 hours I was waiting but nice staff here.

A good dealership servicing or buying many years good service

Just picked up my new Vauxhall crossland X. Very pleased with it and Nigel Hooker has been amazing from start to finish.