Family Bike Shop Review

They totally took no time at all. They were super friendly and helpful. Very convenient to get to. They also have military discounts - inquire. Definitely check out this little gem. We'll be back.

Excellent bike shop for repairs/bike service. I had purchased a bike frame from a private seller, and was having trouble finding a headset to fit it.

Family Bikes was able to help me identify a headset that would work and did a great job with the install.

I like the guys here, too. Some bike shop employees are a bit elitist; these guys meet you where you're at.

I went to another bike shop on the area and they told me it would take 3 weeks before I can get repair service. On my way back home disappointed, I stopped here and they took a look at my bike right there!!!! Turns out my bike was fine!! If I had went to the other place I would have had to wait 3 weeks to get that answer!! They were really nice. I will be back!!

Bought a decent hardtail beginner mountainbike from here. Great service, great recommendations too. The staff really knows what they are talking about. Also I get free maintenance due to a deal I got on the bike.

Great service and friendly. The prices were more reasonable than some other local shops.

Very impressed and pleased with the customer service! I was able to have my bike looked at in a timely manner and was provided with informative feedback to all of my questions. Will continue to bring my bike here for any future services/repairs. Highly recommended!!

WORST Experience Ever, my bike was riding Perfect until My Husband and I took it into the Family Bike Shop in Crofton, to have a water bottle holder placed on it, they said sure then placed my bike on the stand and convinced us that it needed just a " little fine Tuning" We decided to leave it for a couple of day's so that they could make the minor repairs. When my husband returned to pick up my bike he finds they had completely disassembled my bike, and stated that it could not be repaired ; but offered to sale us one of their bikes instead . I had never been so disgusted in my life (with such terrible service)..... The guys in this shop have terrible customer service skills, they have the approach of a car sales man trying to sale a bike and make a deal..... Rather than a family shop whose goals is to services bike riding families and those who are passionate about their bikes. MY advice please don't go in this shop to buy a bike or get you bike repaired..... They should really look into changing their name to the BIKE DEALERSHIP OF CROFTON......

PAST CUSTOMER & DISAPPOINTED RIDER!

Great store, excellent service. I took my bike a few days before the DC bike ride, to get the brakes repaired and the attendant fixed it on the spot. The repair took only a few minutes and he tightened a few minor things as well - all for a great price. Very friendly and knowledgeable staff. I would definitely return.

Dropped in today for a quick repair of my sons bike. They totally took no time at all. They were super friendly and helpful. Very convenient to get to. They also have military discounts - inquire. Definitely check out this little gem. We'll be back.

A couple of years ago I brought my 20 year old bicycle in for a tuneup. I had never had much done to it. The bike did need a little work, but I didn't want to buy a new one. I was used to the way it felt on my torso. The shop did a fine job.

A couple of weeks ago I finally bought a new gel seat online. But it came with no post, and it didn't seem to be compatible with old post.

Long story short, I brought the new seat and old old seat and post in. They looked at it and told me this was a 5 minute fix. And it was, for a very reasonable price. I was worried this was going to be a problem, and I am so pleased with their service!

When it comes time finally for a new bicycle, this is where I'm buying it.

I went to this shop last Saturday to fix my derailleur. They had excellent service and was able to fix my bike right there and only took 15 minutes. Prices are very reasonable and everyone is friendly. Will definitely recommend.

Very fair prices, friendly fast helpful service. Definitely recommend Family Bike Shop.

I've bought 3 bikes, and a trunk rack from FBS in the last year, and absolutely love everything about this place and the people that work there. They have a great selection of bikes, including lower priced entry level bikes that were perfect for me and my girlfriend, and the free lifetime tuneups that accompany the new bike purchases provide a great value and give me peace of mind. All of the staff have always been friendly and extremely knowledgeable. I will always be a Family Bike Shop Customer.

Always excellent customer service. The folks (Jonathan, Sara and Ryan) at Family Bike Shop have a passion for cyclists. The word "Family" definitely fits since it always feels like visiting family everytime we go into the shop. Jonathan and the folks there always take care of me and my bikes. Anytime I have brought my bikes in so many times over the past four plus years for a quick once over and they would recommend repairs with safety in mind if necessary.

Most recently Jonathan was able to work with Shimano to get my cranks replaced at no cost. Due to not knowing how long that might take I decided to purchase a new "backup" bike to ride while awaiting my other bike to be repaired. Got a great deal on a "backup" bike that kept me riding.

Thanks Family Bike Shop for always being there.

I walked in with my dad's bike that had been sitting in our garage for 20 years. I was expecting to pay an arm and a leg to get it into riding shape (it's sentimental) but they honestly let me know I didn't need a whole overhaul and saved me a lot of money! Not pushy or looking to milk people, such a refresher. I also watched them work and it seems they all definitely know what they're doing and love the shop. I'll be a customer for life for sure!

Best bike shop, hands down. They treat every purchase as important, whether an expensive road bike or a bike for a child. Always shop here and support local business!

I love this shop! My bikes always come back to me perfectly tuned and the owner and staff are always super friendly. This is the sort of shop that breathes life into a community. Shop small family owned businesses like this one and pump money back in to your community! You won't get this kind of customer service at big brand box stores that is for sure.

Great bike shop, I brought a hybrid bike from this shop a year ago and just went in to buy my first road bike. The shop owner took the time to help me find the right bike for me. Great customer service!

Super friendly staff that loves cycling and supporting the community.

Was provided great customer service, the price for my new Gaint 2018 bike was solid. The tires were gel sealed and new to the bike technician he figured it out in a timely manner.

Always a pleasure!! Helpful knowledgeable staff not just out to make a buck!!

Excellent and quick
return service.

I came across this store and decided to stop by. I m glad that I did because it was a very pleasant experience! I told the rep what I was looking for and gave her my budget. She helped me find a great pair of shoes I was in and out quickly and the customer service was great!

Extremely knowledgeable. They've assisted me every step of the way in my journey of cycling. There's no question they won't take the time to answer. Fast, reasonably priced repairs.

Have purchased two new bikes, helmets, and few parts across a number of visits. Highly recommend this shop for riders of all levels. Great to have a shop with such friendly and knowledgeable sales people and mechanics so close to home.

I took two bikes to Family bike shop for tune ups and was so thankful that I did. Ryan was very helpful in providing his recommendations as one of the bikes had not been ridden in 10 years. There was no sales pitch and he thoroughly explained everything he recommended. Thanks Ryan for your great service and advice!

These people only stole my money, I took my bicycle for a tune up and they gave it to me in the same way, they put on the bill that they changed the brakes and they were the same ones that I installed myself days before, I asked them to undermine a bearing and They did not do it, bad service, that is not worth it.

All my kids bikes came from a big box store until my teen wanted a good mountain bike. About a year ago we went looking and ended up at this shop. The staff was so great helping us pick a beautiful bike. My son has had a great time riding trails with his friends. He just broke his brakes and they repaired it in no time at no charge!!!
Fabulous customer service!! I'll never go elsewhere.

Fantastic staff who are eager to help. Thank you for my niner RKT bike

If you are looking for a new bike there's only one bike shop to deal with, Family Bike. Great owner, staff, and prices. Thanks to Family my wife is riding again after 50 years.

Great Staff Great Selection of bikes and parts. Road to MT.Bikes to Hybrids

I had the pleasure of using this bike store service and my experience was amazing! They were extremely helpful, knowledgeable and professional! My daughter had issues with her back bike brake and they took care of it immediately! I will be going back to get a tune up on my bike! Salute!

I went yesterday early at the first time to replace a tire before my ride. Excellent and professional services like always. Highly recommend!!!

Awesome local bike shop, I've purchased every bike ever owned from here, and won't go anywhere else. They are extremely knowledgeable, community focused, and very friendly.

Professional, knowledgeable, courteous, family friendly, overall excellent!!

Bryce was an absolute professional! This shop has earned my business for the future because of the excellent customer service alone!

Had my bike tuned and repaired here. After the bike was serviced, I noticed that my bike was missing the piece that tells you which gear the bike in. This piece was there before the repair. My husband took the bike back to have them to put that part back on, but they said there was nothing they could do. Why? I gave the shop my bike to be tuned and repaired. It was in their hands when this piece went missing. I'm quite disappointed and dissatisfied after my husband told me this news. If my bike had a part before repairs, it should still be there afterwards as well. Disappointing customer service.

I went here to get a bike tire replaced, and since it was my first time, I asked if they wouldn't mind showing me how to do it. Ryan took me right into the shop and walked me through the whole process, step by step. Afterwards, he recommended a few products and then Sarah took over and answered all of my questions. Everyone I interacted with in the store was very friendly, and I look forward to going back and using their layaway to get my wife a bike. Great place, and will be coming back!

-Scott

I have purchased several bikes, helmets other items from these people and given them service work
I walked in the store with my daughter today to purchase her a new helmet and look at bikes for my wife. There were no customers in the store and the only greeting we got was from the dog while a woman, a man and a teenage boy were too busy talking about dogs behind the counter to ask me if I needed help.
We looked at helmets on the display rack and the woman looked at me, turned her head and continued to talk to the man. No "may I help you", or even an acknowledgement of my existence was given. I was thoroughly insulted and we walked out.
My wife went there and tried to get a bike fitting with them several weeks ago. She was rudely asked if she was a "professional" (absolutely not), and when she said no, she was asked why she thought she needed a fitting and that they were too busy to help her. Ridiculous - bike fittings are one of the menu selections on their website - see for yourself. I thought, well, maybe they were having a bad day that day.
Apparently they've gotten too big for their own britches and no longer need to consider customer service.
I will never go there again!
My daughter and I went to Annapolis Velo after we left the shop in Crofton.
We were immediately met by a courteous young woman who asked if we needed help. She was very helpful with my daughter's helmet selection.
A young man working on a bike behind the counter even greeted us and the owner who was in the back of the shop working on something also came out and greeted us.
The folks at Annapolis Velo know what customer service is and will have my business from today forward!

I had to share my excellent first time experience with this business. I can't wait to return and refer all my friends! I was in and out in 15 minutes. I wasn't coerced to replace my wheel. They fixed the bend in my wheel and I was on my way. At no additional charge, I was greeted and kept company by the family dog and I really felt comfortable throughout the entire experience. I am a customer for life. Thank you guys sooooo much!! :)
~Paula C.

Had service done on my son's bike which took less than 10 minutes and price was reasonable, I went back and brought my daughter and me a new bike. This is a family affair!

I called to find out the cost to assemble a bike not purchased from this store. While the person answering the phone was quite nice, the price was ridiculous and more than what I paid for both children's bikes together. $125 to put a bike together, I think not. While I have been to the store for other purchases before and was satisfied, I did not think this was necessarily a family friendly situation.

The service was outstanding. Best bike shop in Crofton, better yet, Maryland!

I must give credit where credit is due: The people in this shop are friendly and helpful. They seem to give you their genuine opinions and not just try to up-sell you.
I must also emphasize, however, you'll pay a premium for that level of service. Their pricing strategy is a bit of a gimmick: They price most everything at least 15% higher than you'll find elsewhere. They then lure you in with a regularly published "15% off Any One Item" coupon. I guess if you only buy one item at a time, with a coupon, you won't overpay, too much.

Easy and painless shopping experience. Purchased two bikes for my daughters, and it took maybe ten minutes from first seeing their kids/bmx style bikes to purchase. Price was right, and they held the bikes until I picked them up on Christmas eve day...around noon, a week after I bought them. Definitely going back to buy mountain bikes for the wifey and I. The staff was very friendly, knowledgeable, and courteous.

I love having Family Bike Shop right in the neighborhood. I brought in a too small bike for me, that I purchased off of craigslist, and they were able to help make some changes to the bike to make the fit more comfortable so that I could ride it for over a year before deciding to purchase a better fitting bike. Prior to my first Ironman distance event, they gave my bike the once over to settle my superstitious mind. Always willing to think outside the box. Always friendly, helpful, knowledgeable, and great people to boot...or pedal.

I'm buying a PL-26 in the spring! Will you build it for me!?

Jonathan and the family definitely look out for you. Service and atmosphere, are both excellent!