Monica Jones

Review of Family Bike Shop

WORST Experience Ever, my bike was riding Perfect ...

WORST Experience Ever, my bike was riding Perfect until My Husband and I took it into the Family Bike Shop in Crofton, to have a water bottle holder placed on it, they said sure then placed my bike on the stand and convinced us that it needed just a " little fine Tuning" We decided to leave it for a couple of day's so that they could make the minor repairs. When my husband returned to pick up my bike he finds they had completely disassembled my bike, and stated that it could not be repaired ; but offered to sale us one of their bikes instead . I had never been so disgusted in my life (with such terrible service)..... The guys in this shop have terrible customer service skills, they have the approach of a car sales man trying to sale a bike and make a deal..... Rather than a family shop whose goals is to services bike riding families and those who are passionate about their bikes. MY advice please don't go in this shop to buy a bike or get you bike repaired..... They should really look into changing their name to the BIKE DEALERSHIP OF CROFTON......

PAST CUSTOMER & DISAPPOINTED RIDER!