Fairmont Chateau Laurier Review

Good location. Clean. Very friendly staff. Lots of history here and near the Parliament buildings and museums if that's your thing. Shopping nearby as well.

Stunning building with very nice, spacious rooms but vastly over priced with rather impersonal 'corporate' service.

Time to upgrade the elevator system. The wait times can be quite lengthy with only 3 of 5 operating. Overall a good experience. Staff excellent to deal with.

One of Canada's most iconic hotels. Honestly an amazing stay every time.

The bar had many diffrent drink selections. Would recomend !

We sat beside the window which I appreciated! I went for afternoon tea and it was very lovely. The food was excellent and the tea was delicious!

Very special place. I love the rooms, service, amenities. Would stay again.

Service was excellent. Food tasted really good but could have been warmer

I attended a business social function at the Fairmont Chateau Laurier. The hotel parking seemed to be under renovation but well lit and felt secure. The hotel lobby was grand, welcoming and beautiful.
Free Wi-Fi at the hotel for all. At the Chateau Laurier you feel you walking into a muzeum due to its history and original paintings hanging on the walls.
The food was delicious, the service was top notch.

Did not stay over night. It is a beautiful venue with a fantastic view in a very historic area and city.

Service = SPIGTACULAR I Highly recommand this PET FRIENDLY HOTEL (pig promises )
I had the chance to celebrate my first Birthday And they know how to make you feel as a VIPig guest
Huge Thanks to all the staff and a special snout kiss to Deneen Perrin
Can't wait to see you everyone

Oink oink #christopherthepig

Waa not a guest but we walked around inside the hotel. It is such a beautiful old building with so much character. Would love to stay one day!

It's a historic building but it's dirty and not well kept.

The food service of the Chateau is top notch. The staff always seem to arrive at the right time to provide any assistance.

Beautiful historic hotel. Great views. Nice (compact) rooms. Great location.

I had stayed there once when I used to live in Toronto. I had an important meeting to attend. & It was a great experience to stay there. Everything was perfect. The staff was attentive & gentle. The service was really appreciable.

Because it is a castle, very beautiful and comfortable rooms and is in the center of Ottawa

Extremely pretty decor and interior! Very nice place to walk around and explore, and their high tea serving is a unique event to be experienced!

Went for a small visit during a walk. Very beautiful place.

Beyond the fact that the hotel itself is a gem, the level of service is impeccable. I have never been treated with such care in my life.

Our violin and cello duo has performed at this location many times in the past for wedding ceremonies and corporate functions. The Canadian room is particularly nice. Recommended.

Went for afternoon tea at Zoe's Lounge. It was excellent as usual. Great service and delicious menu.

Amazing location and the food was great for the event.

Lovely rooms, great workers and service and highly comfortable. Expensive though, but it's definitely worth it!

The parking garage is closed and has been for a while, so only valet ($45) or offsite parking. The driveway by the entrance cannot handle rush hour times, be prepared to wait a while on the road to get in.

Great place. Feels like a royal palace on the inside. Service is fantastic

Absolutely beautiful location, a little taste of history right downtown!

Wonderful hotel with magnificent views (if you pay enough :). Perfect location if you're from out of town

Big disappointment when arriving at Chateau Laurier. While this is listed as a must visit to Ottawa and the tour guides promote it for a visit and a drink on the terrace, we expected a warm welcome and a quick tour of the area. It was quite different. At the reception a man who stands with a thermometer, who questions you without even saying hello, showing any kind of kindness and neither one nor two, literally kicks you out. Total incomprehension. We are certainly in the Covid summer period, but all places open to the public have adapted to warmly welcome tourists. An emblem such as the Chateau Laurier would therefore not be up to the standards of the smallest tourist places in the country? A simple hello can quite simply make the difference in this kind of situation.

Great atmosphere. The photo of Sir Winston Churchill od a must see!

Disappointed compared to other Fairmont locations. Parking and food are insanely expensive (and $27 for WiFi!!!!!!) at an already pricey hotel. Room was clean and bell hop.service was great, staff were very accommodating, and the restaurant patio is stunning. Good location. I would probably save my $ and stay elsewhere, but would consider revisiting for dining/drinks on patio.

Here is where we rise to love. Inside is soooo beautiful.

Awesome place in downtown! Super park behind the hotel.. Great deep pool and that a good recommendation

Beautiful and historic. But every little thing costs extra, someone tell me why I need to pay $35 per day for wifi service, that is not to mention complementary in most hotels in the area

Ball room is very nice, staff incredibly professional

Beautiful hotel in prime location next to Parliament Buildings

The location is easy to find and the decor was great with a very nice outdoor view. The service great and very friendly

A Panoramic View like no other, is like being in a Castle

Attended a function in the ballroom. Venue is beautiful, staff top notch. If you are willing to pay for excellent service, the Chateau Laurier will not let you down

Brunch was very good, staff was friendly. Had a few vegetarian options

Delightful afternoon enjoying the delicious Holiday Tea menu. Great service all around; staff from door-to-table were helpful and friendly. Top-notch customer service from Arthur who helped me book a follow on reservation so I can return with my family. He also helped me purchase their special earl grey blend in a lovely tin so I can extend my experience at home. Thanks for the wonderful Holiday spirit Chateau Laurier!

I went to attend a friend's wedding party and was surprised to see the the architectural marvel. The building takes you back to Victorian Era but with the modern facilities.

A very nice good sized room, very clean and the staff welcoming. Hotel well located near Parliament

I was outside for a show, and it is simply beautiful.

Lovely old building great place to have parties especially weddings.

Best located hotel in the city. Rooms are adequate, and staff is satisfactory. Perhaps a bit uncessarily pricier when compared to other hotels.

Had drinks with a colleague staying at the hotel. The lounge area is comfortable, the service impeccable and the bar selection is extensive.

The staff are wonderful. They were so welcoming and accomidating

We had the most wonderful experience at Chateau Laurier for our wedding in May 2016. Mariam and her team was a pleasure to work with, she was timely, organized, flexible, and very supportive through our whole planning process. She gave expertise but also allowed us to put our own personal touches on the venue and catering. She really made our planning as smooth sailing as it can be in regards to venue and catering.

The food was fabulous! It was also a lovely treat to have our own full course tasting prior to the wedding. It not only gave us a chance to perfect our menu, but also allowed us to enjoy the meal without the busyness of the wedding. On the wedding day and long after, our guests could not stop commenting on how amazing the catering was! Even 5 month later, it is still often talked about by our guests.

Venue wise, we were in the Laurier Room and had our ceremony on the terrace. My only caution for those who wants to get married on the terrace is to beware of high winds . Don't use vases that are easily blow away. Other than that, an elegant, royal, and beautiful location. Getting married at Chateau Laurier really completes the fairytale wedding. Highly recommend for those looking for the perfect venue for their wedding!

Both the dickens brunch and christmas buffet have been favourites of mine for years. This year the christmas buffet was held in the ballroom and it was a grea improvement for the atmosphere.

For the non-buffet meals, i have been unimpressed with the portion sizes of some plates. As a 25 male i have left hungry. For the price, i would recommend zoes for the greater selection.

What is there to say? The service is fantastic and the building is simply gorgeous inside, outside. Location is perfect.. We tried the room service one morning and everything was delicious and arrived on time. They allow small dogs.

Great environment, awesome service being christmas day

Beautiful chateau hotel in downtown Ottawa. Wide corridors. Polite and smiling staff. Comfortable rooms. Excellent services. Cleaning does not belong to the people .....

Lovely friendly concierge and valet staff. Couldn t get the mini bar emptied upon request but other than that a lovely location, super clean Fairmont quality! Thanks.

Excellent service and one of the most enjoyable stays of my life. Above and beyond amazing

We were really hoping to get 5* services and accomodation at this place, however our expectations were not fulfilled. Not only did we have to complane twice at reception, once about not having enough towels, second time about not having More

Staff is great and will often go out of there way for you. Some areas of the hotel could use some TLC and a bit of maintenance care. Overall great stay and would definitely return the opportunity came up.

Went to get a drink and to wait for a fireworks show, great service and friendly professional staff although drinks were a bit pricey. Annual fireworks show was just right next to hotel which is a nice bonus!

Comfortable and classy with unpretentious luxury...

Very nice. What you would expect for Fairmont. Great location. A bit expensive for what you get though.

The ambience is always beautiful. The tea room is a lovely place to grab a cocktail.

Beautiful hotel. Nice mix of old history and new design. Great staff. Right across the street from the National War Memorial. Clean rooms with lots of amenities. Chromecast on the TV was a nice touch.

Don't book a queen bed room you will only get a double. The "fairmont queen" I was told by staff.

A unique, historical building. Just went in the front entrance / lobby to look around.

Gorgeous hotel in the heart of Ottawa. Perfect place for single night stays with the missus.

We attended for a quick lunch and social function meetup ib the downtown area and decided to use the Chateau as our lunch and home base point. I'd not been for many years, and the experience of the afternoon tea was a delightful reminiscence as well as a tasty treat. I would highly recommend, and i think our out-of-towners would agree as well!

I would say 1 star if it weren't for some of the staff being nice, I say some because when checking out I was giving my cards to a lady at the front and as I was handing them to her she physically turned away from me and asked another guest how their stay was completely ignoring me. I booked off of Expedia and was charged an extra $60 for nothing. The ice machines were off and when we requested any form of cooling anything it was denied. We booked roughly a month in advance and came in at check in time and was told our room was given to someone else. You have to pay $15 a night for wifi, which wouldn't have bothered me if it was written anywhere considering any cheap hotel comes with free wifi and this by no means was cheap. Also the room was not fully clean, which was shocking considering i was emailed before our stay saying they have more intense cleaning protocols, and with the amount of dust in the room it didn't feel as though that was the case, or at least I hope not. It's unfortunate I felt so unwelcome here because is was a beautiful hotel with an amazing location.