I would say 1 star if it weren't for some of the s...

I would say 1 star if it weren't for some of the staff being nice, I say some because when checking out I was giving my cards to a lady at the front and as I was handing them to her she physically turned away from me and asked another guest how their stay was completely ignoring me. I booked off of Expedia and was charged an extra $60 for nothing. The ice machines were off and when we requested any form of cooling anything it was denied. We booked roughly a month in advance and came in at check in time and was told our room was given to someone else. You have to pay $15 a night for wifi, which wouldn't have bothered me if it was written anywhere considering any cheap hotel comes with free wifi and this by no means was cheap. Also the room was not fully clean, which was shocking considering i was emailed before our stay saying they have more intense cleaning protocols, and with the amount of dust in the room it didn't feel as though that was the case, or at least I hope not. It's unfortunate I felt so unwelcome here because is was a beautiful hotel with an amazing location.