Fairfield Inn & Suites by Marriott Winston-Salem Downtown Review

Good Experience. The hotel seems to be recently renovated, so the rooms are clean and up to date. The lobby is on the first floor, but in order to go to the parking garage, you have to go up the elevator to the second floor and leave out the side entrance, which is weird. Great experience though, will definitely stay again.

Hotel is decent, it does have a good bit of road noise from the neighboring roadway. Convenient location but difficult staff at times.

The hotel was super nice. Very chill atmosphere, in downtown. Rooms were clean and comfy. I will say we had trouble with the heat it was either freezing or burning up but that could easily have been the operators.

Enjoyed my stay. Loved the sheets and pillows. Great employees. Terrific breakfast bar & coffee!

Get away weekend to visit my son. Friendly staff, comfortable room and a nice variety on the breakfast.

Awesome hotel! We were doing a 4-day road trip and this hotel is my current favorite!

Well maintained hotel in the middle of downtown Winston-Salem. Rooms are well appointed and comfortable.

Beautiful room and great service. We had two queen sized beds that were really nice. Plus the usual TV, mini fridge, and microwave.

Decent hotel with good prices located within walking distance to everything downtown.

Everything was great except for the breakfast options

Great location, near the exit. It was really clean, comfortable, alright breakfast

Quality hotel, amazing breakfast and extremely professional

It was great, nice spacious room. The bed was very comfortable.

Absolutely amazing Hotel. It is extremely clean in the staffer extremely friendly and the location couldn't be better. Would definitely recommend staying here if you are staying in the area

Stars speak for themself. Awesome place and employee's

Hotel looks nice enough. We were here for a program, not as overnight guests.

Clean and the staff are very pleasant. Not a lot of amenities. The breakfast in the morning is very good and there is plenty to eat. The hotel is easy to get to and there seemed to be plenty of parking in the ramp behind the hotel. Overall, a good place to stay.

Noisy restless night. Refrigerator in room made noise, toilet tank woke me up twice, broken ice maker across the hall, doors slamming, building across the street making some obnoxious humming noise, and no amenities. Next time I'll stay under a freeway overpass and get a better nights sleep.

Great rooms, wonderful breakfast, awesome staff. The outdoor fireplace is great!

Very clean. Good breakfast, and polite staff. Parking is annoying but the security is nice.

Price was good and the staff were friendly. The only negative would be that the parking lot was full and the overflow lot was inaccessible due to a failed card reader.

Not only was this one of the worst hotel stays of my life, the staff didn't seem too concerned that they were running a speak easy outside of our window. Wednesday and Thursday night=7 hours of sleep total. We drove from PA and are moving to the area, I will never ever stay here or let anyone of my visiting family members stay there.

Stayed on the fourth floor in nice room with a view. Very friendly staff and close proximity to downtown.

The staff is super friendly and the beds are very comfy. Rooms are clean and big.

I called the front desk looking to book a room for the next night at 137 am and the man was extremely rude! He cut me off as i was asking about the layout of the studio saying i have none tonight which was not even what i was asking. I then asked if there was a deposit and sarcastically answered, "most hotels do"... Yes precisely why i was asking but there wad no need to be so rude and then he actually said "i don't know how much it is and didnt ehen attempt to inquire to get new threw correct answer.. Just told me "dont know". Well this doesnt help me a bit and i was looking forward to stung there but after that rude hotel staff and the lack of any kind of answer bc if i booked the room and the deposit was more than what i had in addition tothe cost of the room id be screwed and then it would take another 2 to 10 days to receive a refund of the Cory of the ton to my card and during this pandemic im low on funds and i dont have the extra money laying around to wait for a refund bc of an employees lack of knowledge and laziness and not to mention rude and too incompetent to find out the simple answer to a simple but important question! Will not spend hard earned money here during these trying times when customer service is so low. Will go elsewhere where employees care about good customer service in the HOSPITALITY INDUSTRY.

Very nice hotel in downtown. Our room was clean and the staff was nice enough. The only reason it isn't a 5 star experience is that they advertise free hot breakfast in the morning and when we got down there they had like, 3 scrambled eggs in their heated tray and didn't bring any more out in the 30 minutes we sat there.(And breakfast was supposed to run for another hour and a half) My muffin was stale, I ate 2 bites and threw the rest away.

I came here on business. The first room I was put in had a mushroom, yes, a MUSHROOM/FUNGUS/MOLD/VEGETATION, whatever you want to call it... Growing by the A/C. The A/C made a horrendous sound as I was falling asleep, then started leaking like mad. Disgusting. I had my suite moved ASAP. The only good thing... The staff are incredibly kind.

Clean room, tasty Continental breakfast, and friendly staff. Parking garage next door is included in the stay. Enjoyed an IPA on tap in the bar. My only complaint is that when I called to check in early, they said they'd have a room in thirty minutes, but I didntd end up getting one until a couple hours later.

New, well designed, great rooms. Nice bar and breakfast.

The place was clean, quiet and very professional. Great location,decently sized room and the staff were very helpful with my questions.

Nice place! They use a lot of plastic, that's why 3 stars

Rooms were clean and comfortable. Nice breakfast bar. Staff are very helpful and friendly. I will stay here again

Staff was courteous, rooms were clean and well equipped for overnight and extended stay guests, hotel is right downtown but within a reasonable distance from Wake Forest's campus.

Very nice hotel close to Salem College. Great staff freindly and helpful.

Hotel used to be my go to for work trips to Winston until my car was broken into in the parking deck the hotel provides access to. Beware this deck is not secure. The video cameras in the deck are run by the city and most don't actually work . The hotel has no access to the cameras that do work and don't have responsibility for deck security. Additionally many of the deck lights were out at the time further increasing the risk of breakins

Park there at your own risk.

I would recommend the hotel either be more clear about their responsibility with the deck, or take on more responsibility for making sure cameras and lights are functional The signage leads you to believe that at least the portion identified as dedicated to hotel guests would be under the control of Fairfield. It is not.

Great location. Beds were a little hard. Breakfast was good And free

The staff is wonderful, the food is good, and the rooms are lovely. I've had such a nice stay this weekend!

New. Clean. Walking distance to everything in W-S (it's less than 1 mile from anything in downtown...if you can't walk a mile get an uber)

This was my 2nd stay at the hotel. Rooms are super clean and neat. The location is great, close to good restaurants and activities.

The hotel was conveniently located in downtown Winston-Salem. The staff was extremely courteous and welcoming. The room was very clean and presented well. The bed was very comfortable.

I need to say thank you to the staff (super wonderful gentleman whom I did not get your name) for helping through my crisis this morning, Feb 25, 2019. I awoke to a sick child (4:20 am) and you provided me with great directions to a 24 hrs Walgreens, allowed me to leave my car for an extended time at the entrance so I could pack my room and load up both sick girl and healthy kid, got me a cup of ice for the ride home (knowing I was about to lose it in the lobby) and wished us a safe trip home. These little gestures may seem small to you but to me, it speaks volumes on your character and I appreciate it so much. FYI, we did make it home safely. She slept the entire trip, preventing her from getting sick along the way. I was able to get her into her mommas arms within 3 hours and just in time to get to the doctor. Thank you again. I hope to see you next year to be able to thank you personally.

Visited family staying at this location. We were all happy with how clean and nice and the facility was.

Probably the best damn hotel in Winston-Salem North Carolina. Everyone here is extremely friendly and extremely attentive to your needs. The rooms are cleaner than the Board of Health and they are on top of things when it comes to restocking the breakfast bar. To top things off this particular hotel has a restaurant inside and a bar as well! I don't believe a lot of Fairfield Inns can say the same. If you were to come to Winston-Salem North Carolina this is the hotel that you need to stay in!

Clean room, fast check in and out, and free parking.

Did not stay overnight, but enjoyed the event and atmosphere.