Everett Chevrolet Buick GMC of Morganton Reviews

Very good experience. The personell were accommodating and professional. No waiting, prompt for the appointment time. Overall in and out and no hassle.

Was miss lead by a coupon I had with them. Will not go back!!!

Great team and they are always there to help when you need it.

Even though I didn't buy my truck there, Kyle in the service department really went out of his way to help me out. They have a big brand backing them but still act like a small town shop. Good people.

These guys responded with desperation before I bought a vehicle from them, since then, they have vanished, refusing to answer any questions. In less than THREE Weeks after buying a used vehicle, the Power Steering Pump had to be replaced along with the A/C Compressor. It appears they knew the A/C Compressor was in need of replacement prior to selling the vehicle. I would not recommend buying from this dealership.

Great sales!!! Jordan was very helpful and great to work with!!! Love the new/used truck we bought!!!

The service department does good job in timely manner. Feel like job was performed as I wanted. Never had bad experience but I do think the dealership prices are outrageous! One thing I will be honest about is that when people have to take in there vehicles for service they shouldn t have to bring the bank with them!

Wasted hours with this joke of a dealership. Spoke with Kamby, Barry, and Phil. All of which were supposed to be professional managers. No wonder they work at this store. A deposit was given on a truck after the approval was received. This was on a truck that had been there for several months. On the day we planned to get the truck, they happen to have sold it after taking a deposit the day before. Barry s response was 10-4 after I asked how this happened and explained the frustration. How professional. Some training may help these people increase their sales and review score.

I recently purchased a vehicle that had a couple issues due to no fault of the dealership. Kyle Herman stepped up and has went above and beyond to make my experience the best it could be given the situation. He has done a wonderful job providing me with a vehicle to use while mine has been in the shop, keeping me up to date with the work being done to my vehicle, and much much more. I would highly recommend Kyle for anything you need at Everette Chevy of Morganton. He has been exceptional and truly cares about his customers!

I took my car in for routine service yesterday fantastic customer service !!! Kyle was so professionally curtious. I would highly recommend

Everything was in A+ form upon my arrival and departure, I was kept informed throughout my stay. I appreciate the service.

Friendly service. The parts manager is beyond helpful!

I have always had positive experiences with Everett. Staff and service is always top notch.

Neil Parsons was extremely Knowledgeable and Very helpful when inquiring and purchasing my new Truck, he was very patient and not pushy, answered all my questions and didn't try to rush me. My family and I felt very comfortable with him. Will Definitely be going back to Neil for future Purchases. The Whole Team was Great. Also Go see Alex Guthrie for all your service needs, Super helpful and great to work with!!

As always, Kyle was great to work with. He provided guidance on future work to be done based on mileage, which helps with my planning. My oil change and tire rotation was done quickly. Scheduling service, whether online or by phone is easy, and I like the reminders we receive. They are helpful for a busy schedule like mine. My home base is Chapel Hill. But, I will always bring my truck to Everett for service.

Always treats me with respect and does a great job.
Could use better chairs in waiting room.....

I just purchased a 2020 Chevrolet Colorado for my wife. Rob from Everett's in Morganton was an absolute pleasure to deal with. Easiest and quickest vehicle purchase I've ever had. I recommend them highly. Ask for Rob!!

The knowledge of the salesman of the vehicle that I was interested in buying. This was a big help in my decision to actually buy it.

I recently purchased a GMC Acadia at Carmax in Hickory. The check engine light came on 5 weeks after purchase. I called Carmax s service department and was told rather than bringing the car back to Hickory, I could take it to Everett and Carmax would arrange telephone credit card approval for needed repair. This was late afternoon. First thing the following morning, I phoned Everett s Service Department and relayed message from Carmax. I was told to bring the car over and they would check it out. Check into the service department was efficient, painless, and pleasant. Within a few minutes of arrival, I was directed to comfortable waiting area with socially distant seating while diagnostic assessment began. A short while later, I was informed of the problem, that the part was in stock, and they would complete the work as quickly as possible. Approximately 1.5 hours later, I was on my way - well within the 1-4 hour window I had been advised it could take to diagnose and correct problem. And the best part - the part was under warranty and neither Carmax nor I incurred a bill and I didn t have to travel to Hickory. The experience was totally positive. They will likely get repeat business.

Seek ye out Jerry Snyder.

The man moved mountains to sell me a car I would not have otherwise been able to afford. You sit in his office, and he's in your corner.

There's no favor you can ask him that he won't follow up on.

Hell, he even refilled my gas tank before handing me the keys!

I recently bought new tires and needed an alignment and was very impressed. Josh Jackson was very knowledgeable about questions regarding the car's upkeep and other things related to the car. I will definitely be back if I need other services for the car, or have questions about the car and its maintenance.

Awesome experience, Neil was great, this is my fourth vehicle. I will go back.

Always provides prompt, timely, and friendly service.

New tires and alignment. Did a good job and keep to there quoted costs.

You know the stigma of a car dealership: high-pressure tactics, following you around the lot, trying to tack on useless protections, it goes on and on. But not here. Neil Parsons is the most laid back, congenial guy I have ever met. No pressure, very knowledgeable and courteous, a true gentleman. We could not find a vehicle that suited our needs, so Neil went on line and found exactly what we were looking for, had it transferred from another dealership, washed and detailed the car and filled it with gas. Seamless transition. I went in with financing already approved by my bank. He worked with his finance guy to get me a better rate. We did not know how to use some of the technology included with the car. Neil took time to show us every bell and whistle and how to operate them. All the while, making sure we were completely satisfied with our experience. We left the dealership happy with everything. If I am ever in the market for another car, I will go back to Neil, because Neil is the real deal!!!

Great to deal with traded my 2018 gmc Sierra for a new 2020 gmc Sierra. Rob Garison was the salesman and was not pushing me to trade great place and person to deal with. Doug Frye Bakersville nc

We spent weeks online and travelled to multiple dealerships in Western NC and Tennessee before finding what we were looking for at this dealership. Neil Parsons was our salesperson and was very courteous and patient. He listened to what we needed, what we wanted, and what we wouldn t budge on, and delivered in a very big way. I couldn t recommend dealing with him and Everett Chevrolet enough.

I was looking for a low mileage 4x4 nice but in reason. They have about everything from what I know. Be back in the spring to purchase new or used best price means it all. Better than Jim Cooks where I live.

Shout out to joe in service for getting everything done and fixed right

IEveryone treated me real good the day that I brought my car in. They are super nice to me in the Morganton store than at other dealerships that I have dealt with in the past. Thank you. Dawn Roper

The entire team made the shopping experience very enjoyable and I look forward to returning.

Being new in the area, we weren't sure where to go so we checked online which dealer had the BEST reviews... Excellent Choice for Great, timely Service!

cue broken ordered new one to be repaired in the future . i think they said they would contact for the repair.

Great people to work with on buying a vehicle. Ron was a great sale person, asked questions, and I was able to get exactly what I wanted. They respected me, not your typical car dealership where I am usually treated like a nobody because I am a woman. Thank you Ron and Neal! Great people to deal with when you need to make a vehicle purchase.

Very polite on the phone. Horrible in person. Took 30 minutes to drop off my vehicle. Ignored 15 of those 30. Got a phone call an hour later saying the part to fix the scheduled recall was not in stock, after all. I was called a week later to set up the appointment again. I asked to make sure the part was in. She said she didn t know and would call me back. She called back two days later and said Whoops, the part is not in after all. Scheduled the next week. Took another 30 minutes to drop off the vehicle. I have no idea if they performed the recalls correctly or not, but they do not give me any sense of confidence in their abilities.

We drove 2hrs. From Tn to purchase a Tahoe.
We scene on the web.
Jon our salesman was great to us sales manager was very nice as well.....
Everett Chevrolet of Morganton was A+A+A+

The detail shop was lacking had to send the Tahoe back twice and still Not Done... The where NOT Good on DETAILING.....by 5.30pm we was ready to hit the 2hr road back home...
Thanks for a Pleasant buying experience.....

Serena Anderson is great and willing to go the extra mile to help!

Juan did nothing but lie .....worst salesman I have ever had to deal with and I have bought a lot of vehicles....I'll never go back there again...not as long as he is there....I'll go to Asheville from now on to buy my chevy"s

Came away very impressed with the level of service here. They got my truck fixed quickly and communicated with updates to the progress. HIGHLY recommended This service department for any repairs!

No hassles no pressure Dealership. Found the truck we wanted and they helped us make it possible in both the purchasing price and the required paperwork needed. A good experience from start to finish.

Best dealership around bar none; they are efficient in the work done, ensure cost is reasonable and reflective of service provided, all effort is given for a good customer experience and in making sure you leave 100% satisfied

I took my car in for a repair on a recall. Everyone was nice and friendly.

Hands down the best service from a dealership i have ever received. On a road trip, check engine light came on with secondary engine problematic indications while hauling a uhaul trailer with kayaks on the roof and this was the closest dealership on the interstate. Thank goodness that the case. Kyle got me in and out of the shop in well under the expected time with top notch customer service. I am beyond impressed and thankful to this department. Really appreciate the help y'all!

Everett Chevrolet has a nice service department people are friendly but I think their prices are just extremely too high

I am extremely please with this business. Very friendly and professional. Very high quality. Mason in the service center is awesome!

Staff was courteous and helpful. I had requested a state inspection, however they did not have an inspector on Saturday. I would have scheduled differently if I had known this information. All other work was completed in a timely fashion.

Service center employee was very friendly but service was very slow and wasn't complete as stated on the receipt. Paid for the 3 Everett Cares is the only reason I continue to return. Thank goodness this was my last one because it took an hour and 30 minutes to change oil, rotate tires and do the 3 multi-point inspection. They are suppose to check air pressure as part of this service or so the receipt says they did but they never touched the air pressure. My air pressure was on 30 psi going in and was still at 30 wben I received it and the door plainly states they need to be 35. I'm assuming they did the other things such as rotate the tires but since they didn't air my tires up who can trust them to have done the other.

My husband and I went in with no intention of purchasing today. We spoke to a gentleman by the name of Kevin, he allowed us to test drive a vehicle. Of course after doing so I was in love with the car and we decided to buy it. Kevin was so nice we ended up buying 2 vehicles. Kevin was a great salesman! He not only kept us laughing with great stories, he was so sweet to our boys. He also made the whole process quick and painless for us. We truly appreciate him and everyone at Everette Chevrolet for all their help. You guys are awesome!!!

It's a facility with good people.The only thing I hate was it took 2wks get my car repair. The turbo was being replace.

I expect more from a service department that charges over $50 for an oil change. When I ask for all my fluid levels and tires to be checked because I'm going on a long trip, then I expect just that. I took my vehicle to a near by tire store where they double checked my fluid levels and my tires. My washer fluid and antifreeze were low and three of my four tires had metal showing; however, I was told everything was good including my tires. All I can say is, WOW and I probably won't be back.

Stopped by for an oil change, wound up browsing through through the extensive line of new and used vehicles then test driving a new GMC Canyon. Staff in both service and sales were courteous, professional and helpful.

The mechanics are fast and efficient, they are kind and understand what you need done to your vehicle, the staff is nice and welcoming, I will be bringing my vehicle back!!!

Jordan was excellent! He was willing to answer all our questions and made sure the vehicle was extremely clean and in perfect shape when we were ready to pick it up! It was a great buying experience!

Excellent to deal with as we communicated via email.
Excellent to deal with as we met and worked an agreed deal.
Excellent experience from beginning to end

Avoid this dealership because they will lie. After 3 months of being ignored by management I was forced to reach out to General Motors who did partially help. GM forced Everett to refund thousands to me even though the dealership claims they did nothing wrong. Weird.

My car has a check engine light on yesterday, I took it in to get checked, and the part I need fixed is 900 bucks, plus I paid 106 bucks for testing.. only to be told my emissions warranty was expired. My warranty has NOT expired, it's good until 3/11/2021. So who ever told the guy that was working on my car was not listening to me when I told them it was still under warranty.. Mason Sheets is the person who I was dealing with and it was like talking to a wall. I'm not happy at all with the service I experienced yesterday plus I'm out 106.00.

Purchased new tires for my Camaro and the idiot that installed them scratched my rims with the tire changer and had his dirty hands all over my car. On top of that he placed the lift supports, from the first bay to the right, on my rocker panels and bent the metal strips where they attach to the frame. I went to the dealer so they would take care of my car and it did not happen. My car is 5 years old and has less than 30k miles and is show car quality. You won't get a second chance with me and I will tell everyone I know. You should terminate the bonehead that did this. Very disappointing.

I really enjoyed the care and respect of the Everette team . They listened to me as a customer and helped me with my car needs. Buying a car buy EVERETT!

I love how well they work with people as well as bad credit!! Serena Watson is the best! Good customer service still exist!!!

Inquiring about a used truck seen on website and carfax. Talked with a person on the phone about said truck and was assured that a salesperson would either call, text, or email with asked information. Told the same person on the phone that was interested in coming by on Saturday. Then, on Saturday morning got an email about the truck. Telling that it was a great pick, and that they were ready to show the truck when I arrived. Drove 2 hours to the dealership, driving through the lot, couldn't see the said truck in the lot with all the other vehicles. Got out and walked around through the different vehicles, still not seeing it. Saw several different salesmen out and around, and not a single person asked to help. Went inside and walked through the showroom and not a single person there offered. Asked a grey haired gentleman if he could help me, only to be told that he was waiting for his lunch to be delivered and that he didn't have any time for me. Feel as though was led here under false pretenses, feel like there isn't any customer relations required at this so-called place to purchase a vehicle. All that was observed was that they were trying to get whoever came in, to look at new vehicles only.

Anyways top-notch service here. Fast, friendly, & transparent service department.

Excellent over the phone buying experience! We live out of state and found the car on their website that we loved. Called and talked to Juan Say and before the week was over, we had a new car sitting in our driveway. Very impressed with them and we love our new ride!

First oil change everything went well in and out very quickly

I did get to my appointment a little early but they got me in and out as quickly as possible. Got finished a few minutes after my actual appointment was supposed to start.

Good people
Very friendly

Bought a nice vehicle for a very reasonable price. Excellent experience.

Costumer service is excellent, the service department does a great job at getting the job done quickly and updating me every step of the way.

Spent 30k on a 3 year old Ford expedition. First day I heard humming so brought it to my mechanic. I was surprised when he told me it needed a new rear end due to water getting inside and overheating. Brought it back to everett. The next day they said it was fixed. All they did was change the fluid. Still humming. Still bad. So after arguing with them and driving with them in the truck they say that NOW they can hear it, and would look at it. Next day they call and tell me it needs a new rear end. OK. They say they will pay half. Was not happy at all. They agreed to pay 3/4. Ok. Still not happy but It hurts alot less. Waiting 2 weeks for rear end to arrive, I dropped off the truck, 2 days later they are done. When I pick it up, drive home, look underneath.. I see my old rear end Still under the truck. After agreeing to replace it new, they installed a junk yard rear differential, claiming that this is a remanufactured differential and charged me the same price I was told for the new rear end replacement. Can't trust this dealership. Buy elsewhere.

One of the easiest car buying experiences I've ever had, and I've bought over 50 cars since 1990. Jordan was very nice and we did everything via the internet. They gave me a great deal on a new 2020 Camaro SS 1LE, and did me right on my 2017 Camaro SS trade. The finance manager was painless, the whole deal was one of the best buying experiences I've ever had. High recommend! No big city circus act here, just great small town laid back atmosphere.

We just purchase a vehicle, and it was a very enjoyable experience. Neil made the buying experience extremely easy and problem free. He is very knowledgeable and experienced. Neil asked what we wanted and he was able to find us exactly what we want in our price range. Thank you Neil for your customer service.

I have bought 2 vehicles from Everett. Neil and Cathy helped me with my last purchase and took care of us sooo good!! Their customer service goes above and beyond. I ve also used the service department and Alex and Joey are the best!! I m an Everett customer for life!

Finally, a car dealership that talks the talk and walks the walk. Professional and very customer service oriented highly recommend

Whether you need a new vehicle or great mechanical services this is the place to go!!! They put the customers first and really care about what they do. I will always do business with the Everett Auto Team!!

As soon as you walk in the dealership, it is buzzing with professionals offering to help. Everyone went over board to make you feel comfortable. I couldn't be more happy with the Everett team.

Darlene Suttle was warm, friendly and sincere, qualities rarely found in sales. She is also professional, knowledgeable, and experienced making her a well rounded, refreshing person to meet on any car lot. Marty in Service and Chris in Finance were extremely competent, genuine, and a pleasure to work with.

Had another great experience with the service team today. Alex was very helpful and passionate about his job. My car was fixed in a timely manner and now handles better than when I brought it in. I would definitely recommend this service department for any issues with your car.

Tyler was great to work with! Being a first time buyer and he had great information and a no pressure attitude which was great! I would recommend him to anyone! He was helpful and made it such a wonderful experience for me! So excited about my new car also!