I recently purchased a GMC Acadia at Carmax in Hic...

I recently purchased a GMC Acadia at Carmax in Hickory. The check engine light came on 5 weeks after purchase. I called Carmax s service department and was told rather than bringing the car back to Hickory, I could take it to Everett and Carmax would arrange telephone credit card approval for needed repair. This was late afternoon. First thing the following morning, I phoned Everett s Service Department and relayed message from Carmax. I was told to bring the car over and they would check it out. Check into the service department was efficient, painless, and pleasant. Within a few minutes of arrival, I was directed to comfortable waiting area with socially distant seating while diagnostic assessment began. A short while later, I was informed of the problem, that the part was in stock, and they would complete the work as quickly as possible. Approximately 1.5 hours later, I was on my way - well within the 1-4 hour window I had been advised it could take to diagnose and correct problem. And the best part - the part was under warranty and neither Carmax nor I incurred a bill and I didn t have to travel to Hickory. The experience was totally positive. They will likely get repeat business.