Wygl da na to, e pracownik dzia u reklamacji, przem drza y pan doprowadzi firm Etos/Diverse do przepa ci. Nagminne nieuznawanie nawet bezspornych reklamacji na niekorzy klienta to jego specjalno jednak e le si odbija na More
I've been working that long time. The prices of goods here are inflated from the cost at times. The goods are not always good
Towar bardzo niskiej jako ci, zdecydowanie odradzam zakupy odzie y Diverse.
The jacket complaint was rejected because the dear Patrycja was not able to assess the damage (the complaint concerned the zipper getting stuck), the justification stated that the jacket is dirty and smells bad (even the store employees from whom I received the jacket did not confirm this).
A decision outrageous, arrogant and dismissive of the client.
I suggest paying attention to the quality of products for hygiene.
I have been a regular customer and user of DIVERSE brand products. My case is the refusal to accept a complaint about a jacket in which the lining has opened after two weeks of use. Evidently selected wrong material. Refusal to accept the complaint. They buy customers 2 years warranty. This is sciema. I respect ... .My complaint number 449027.
Firmo ETOS S. Leave your wonderful quality jacket as a gift from me.
The company is cheating people the merchandise dirty and smelly employees are rude to get through the week
Evade from a distance !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tragic contact and disregard for the consumer. No wonder how blunt people like Patrycja B. work in the company
I praise for a change :) 12 years the double-layer jacket with lining from 2008 has survived to this day, i.e. until spring 2020 1 :) and it still gives advice.
Shopping with a 30% wow discount and a good Evo series with a mega shawl jacket and Dakar brand with this discount for pennies a designer sweep line, good quality great brand that does not differ from world-class quality, I like stretchers and come back.
However, I read this the weakest point are your complaints, maybe you just start to draw conclusions from these assessments and hire someone to answer them on the Internet, because in PRowo I see you lying all over the line and this however weakly shows you that you have customers for nothing, and finally your target is young people.
Good quality goods. Shorts washed (manually!) Immediately after the purchase were damaged. Dyed the legs from the strings that are on the equipment trousers. Complaint, of course, not recognized. No contact from the store. After a month I still have zero information if I can pick up my pants. It was only on the occasion of the next shopping in the gallery that I went to ask if the goods were ready for collection. It turned out that the pants are lying and no one deigned to inform. So you can definitely say disrespect to the customer. Fortunately, I bought the brand's products for the first time and this is definitely my last time. Generally, I do not recommend.
Defeat!!. The purchased shirt had a ripped hole from the button. On the second day I brought it to exchange. I said with the glued eyelashes I broke it. Never will my leg stop in this store. Or maybe it is a clothes shop used ???
I warmly welcome. I have no objections to the store, only to the DIVERSE network in general. I was advertising the jacket twice already, after buying I applied it once and a hole was made in my pocket. I thought that the warranty of 2 years - great, I just use ... I took it and reported a defect !!! Ladies received no problems, but the headquarters refused a complaint the first time, so I appealed and the second time it happened again. I advise against Diverse, their warranty is only an illusion !!! Complaint numbers: 444412 and 446022
Good morning ,
I would like to express my dissatisfaction about my last purchase. Yesterday I made a purchase for PLN 159.99 shoes at the CH Riviera in Gdynia. When shopping, the seller asked me if I want a shoe box, I did not want to. To which I received the answer that the complaint does not need a box but to return it anyway. I was not sure about the purchase so I asked for a box and asked how much time I had to return, the answer was very short: 14 days. Today, she returned to the store in less than 24 hours and wanted to return. The conversation took place with the store manager and I heard that the returns do not just give out gift cards. My question is what is the company's policy to encourage the customer to buy if you do not buy from the state and I have not been encouraged in any way to your company ?? I did not want a card and I expressed my opinion clearly, I feel misled that the seller I talked to yesterday withheld such an important fact for me, I would not make a purchase after confirming that you are issuing refunds on gift cards. Your competition clearly signals the return policy when making the purchase. After today's shop revival, I came to the conclusion that sellers commonly do not correctly inform refund policy if the customer asks, how the other customer bought 3 pieces of men's clothing and asked how much time is there, she also received the answer: 14 days, but not a word about the gift card !! Please, for me this is a scam !!
Unfortunately, I accepted the gift card but I am very dissatisfied, the year is important and of course I will not use it because yesterday's purchase was an exception after a few years ...
I want to receive a refund as it was said by the seller on the day of purchase, I do not want this gift card !!
In addition, the salon manager was unable to make sense of this situation and could not answer my questions.
Mr. complaints specialist wrote to me that my cortka which I advertised is dirty and stinking and is not able to advertise her what panivector received complaints it did not say she was surprised how you can write it !!!! He treated me as a dirt boy !!!!! Although I do not know if this man knows what a dirty jacket and stinking is !!!! How can you blacken such a man !!!!! I am asking !!!!!??? Never ever foot in this store will happen .... Since the client is treated as a dirt.
Defeat. I advertised a jacket after 2.5 weeks of wearing - it ripped open at the seam, which simply split threads in the world. Of course, the complaint was rejected, although I was offered a repair. I agreed to carry out the repair, but for the repair to be carried out I had to submit a complaint and request a repair again, which meant that I waited another 2 weeks for decisions. One day before the deadline for the manufacturer to respond to the submitted complaint, I received an SMS saying that the complaint was accepted and I should wait for it to be repaired. Another week passes and the jacket is still stuck in unknown circumstances and is undergoing repair. In short, I wore a 2.5-week jacket and a 1.5-month complaint process is taking place between me for this company. No respect for customers, I will never shop in this store again.
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