The jacket complaint was rejected because the dear...

The jacket complaint was rejected because the dear Patrycja was not able to assess the damage (the complaint concerned the zipper getting stuck), the justification stated that the jacket is dirty and smells bad (even the store employees from whom I received the jacket did not confirm this).
A decision outrageous, arrogant and dismissive of the client.
I suggest paying attention to the quality of products for hygiene.