Ergon Energy Retail Review

Shut off power to the duplex I live in because of an "electrical fault" that was fixed months beforehand. No information given as to why it was shut off (bills were all paid), and the muppets on their "help" line were none the wiser either.

Nearly 5 hours without aircon. It is now 4:00am and I haven t been able to fall asleep since midnight because it is so freaking hot!

Power went out at 11:18pm.

Edit: power is suppose to come back at 7am. Ergon, what a joke.

We have lived in this house for over a year and a half and have been receiving someone elses bills for the entire time. Have sent return to sender / unknown at this address on each one and we are still receiving the letters.

Have rung 3 times to try and get them to stop sending it but still they have done nothing. Was told they were behind on their return to sender's but shouldn't be a year and a half behind. Was then told I know it is frustrating but to maybe just throw them out.

I don't want to receive these bills. I own the house. These people do not live here stop sending me their letters. I understand I am not the account holder but I am the owner of the house and I can tell you 100% they do not live here their mail is not being forwarded. Please update your records. This is getting ridiculous.

I was also told they don't service our area so they do not know why I am receiving these letters but still they have no done anything.

It is a waste of paper and plastic. Beyond poor customer service.

had to pay $170 bond for a 55c overdew bill that had been wiped because it was 7 years ago childish ripoff #$%%&^% may some of them should try living on a pension & end up with $125 a week to live on buy fuel car reg food etc you don't get a fair go with them

These people are all robots who think because they have the POWER they are god, we will all have alternative energy soon and who will they standover then?

Joke. No decent ios app to report streetlight outages or vegetation issues, you have to use some form of the website that is garbage. Plus they haven't even done a proper digital meter rollout.

the worst bunch of theives and liars,ive travelled the world and never seen such an outa control fraudsters,all backed up by everyone was overcharged $900.00 and made to pay it,kicked them to the kirb,accc,are just as currupt,they refuse to help,good luck to you all so glad to see the back of this company,ergon?you wouldnt wish on your last enermy.

After installing solar panels Ergon quoted us to connect the solar $369.00 for the digital meter required for connection $204 to remove the old control mode (already disconnected) and a month wait period for works to be carried out after saying it would be 5-14 days...
Poor service really poor service!

Without a doubt the most frustrating outfit that I have ever had the misfortune to deal with. Made the mistake of paying a account with a previously closed Bpay account. Fair enough that was a mistake on my behalf but could not work out how it allowed a closed account to be credited. To fix this almost had me in tears. The sooner competition arrives in the North Quueenland retail energy market the better.
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The robot women is stupid as, been on the phone for 15mins just to get passed for the robot to talk to a person, while I was talking finally the call was dropped and now the game starts again

I needed a payment extension Ergon were more than helpful. Wonderful staff

More power outages than in a third world country... yes we do have special weather conditions, but if you charge the highest prices you should have an infrastructure that can cope with a little wind and water...

Does paying an arm and a leg for power not entitle you to service...We have only been back 'on grid' for a few months and I cannot tell you how many times we have lost power...What are you spending all of our money on, because it sure as hell doesnt look like you put it back into service provision...You suck Ergon...

Asked these useless people two weeks before I moved out to come and take a reading on 18 Jan, they rocked up on 22 Jan, ERGON ARE GRUBBS!!!!

Omg who do Ergon think they are more than 3.5 hrs with no Aircon this is tropical north queensland no warning or consultations they are a joke of a business bring on a competitor ASAP...

Had trouble getting past their robot woman to speak to a real person, only to find out that the overdue bill for a unannounced BOND on my electricity service had been sent to the wrong address. The lady was helpful enough, but stuck me on hold to organise a copy to be sent by email, only for the phone call to be lost after 5 minutes of waiting for her to come back to me.
Really would like de-regulation of electricity supply in my area, so these guys have to improve.