Because I did not receive the required attention, I am a customer with two lines, I bought a new cellular equipment from Entel in cash and I did not receive the attention to transfer data from the old one !!!! Dissatisfied with ENTEL
The attention is expeditious and the attention of the sellers is incredibly good, they take all the time to be able to solve your doubts and concerns, one hundred percent recommendable.
Delay in being treated but at least solve the problem ...
Whenever I have gone they have problems with the system to attend.
Very spacious place and there is a lot of variety of equipment. Attention is very slow, although they have many modules, not all of them are occupied and that makes it slow
Store selling products and plans, do not resolve Internet or telephone purchase issues. Many people, long wait time, but their workers are friendly and fast
Excellent attention from the Executive Natalia, very cordial, attentive and with quality of services, knowledge of the products to offer to customers !! Congratulations on your attention at Entel Cale Morande
very slow attention and do not have enough elements to give a good attention
... Monday, October 21, exception day, not exceptional ...
The executive was unkind, then she relaxed and explained better, I made a request to change the plan, and days later she was not listed in the system. Entel corrected but maintains a policy of privileging new clients and not loyalty to old ones. Conclusion: I carried another.
They serve lousy, much waiting, not to mention the call center. I do not agree with self care Executives platform will lie in giving a price contracts and the rule of CTAs is another Eg. $ 12,900 / $ 19,900 cta State Chanta, very expensive internet home value considering that other companies charge the first 6 months $ 9,900
Elitists, they only worry about the purchasing power of people.
Good service, good coverage and fair charges totally recommended
It is undoubtedly for the time and contingencies a disaster, it is understandable since it is the only branch operating in Santiago downtown, out of all this its attention is fast and the employees friendly.
long delay in attention and did not have what was required
they close before seven, the schedule information is FALSE
Good very bad, I have been a client for years ... no solution with face-to-face attention ... everything is done through a call center ... almost a month waiting for a discount to be applied to pay an account ... in the end I was cheating by an executive I am now forced to cancel my main line with additional plans ... I've been waiting for the retention area to call me for 2 days ... it seems like a joke
Very bad attention, we have to wait a long time today for Covid-19
like all entel branch .. sometimes you do not know who to ask something, because there is ... especially the phones on display
Terrible experience I went one day, and they were without system. I went another day and they told me there was an hour and a half of waiting. Half of the people leave.
Very good attention. There were quite a few people but it moved fast It has very good service ... I behaved with 3 lines and hired a fourth. Very convenient the prices of the portability plans.
The attention was fine. I was bothered by the smell of the place, like a chemist.
When you are going to hire a plan or buy or change a super good team attention, but if you go for something else radically changes to the tone of the person and everything can not because you would have to hire another line. I already have additional ... so I want more. Pesima attention policy.
Your attention is good and your services are very excellent and fast.
They are slow to attend and do not have modules or preferential attention for the elderly or mothers who walk with children, the only entrance did not allow people with wheelchairs, the car with children had to be taken in arms and carried up the stairs by hand
They can attend better, but fatigue has exhausted them all.
Wrong, I don't give it a star because there was a young lady who tried to help me. In order for me to attend, 2 hours and 9 minutes passed. A whole lost afternoon. I was authorized by the technical service to change my cell phone because I had no arrangement and it was within the warranty. But in the spotlight they told me that model was not available and the 3 options they gave me were of less value and qualities to mine. That there was no alternative. All this after 25 days of waiting in the technical service. And if I wait for equipment availability, I wait and they charge me a fine. All wrong, anyway .. I quickly changed my communications provider. My experience was quite unpleasant ...
It takes a lot of attention to the minimum customer you have to wait 1 hour bad attention
This place is on Morande Street and I am a client of this company, in this place one can contract a cell phone plan or buy a new cell phone. The attention is slow and if you want to do a paperwork you must go with time and patience. In the reception the people who attend are not very empathic this can be felt, I think that this instance is good for talking with the client and selling the service or product. They can also help or answer doubts that this brings, and in this way guide the client in a better way. My experience in this place is deficient.
Caleta took time to attend to us, there were many on the cell phone and others talking and when I asked if they knew about my problem how to solve it, they sent me from person to person ...
Fairly efficient....nobody speaks English there though if your spanish is weak, but good service
No good but do discounts when you leave the country to use the account and in Cuba I pay too
Bad attention does not solve any problems and long waits
Very bad experience, wait more than 2 hours, I presented my case, I changed my plan (within the same company), I have 5 days without internet, all my accounts a day, they verified that the problem is theirs, not the telephone, during yesterday they would contact me, to reestablish the service for which I pay per day .... they have not called me yet .... pure pills via msn (wifi), through a telephone platform they derive me from one side for another ..... very few problems with Entel, but this is clear to me that they are not able to solve anything .... their executives too much.
Good service and very cordial the person in charge of the Samsung products.
Bad attention, poor service, delayed answers, poor efficiency, etc.
Excellent, they had a very good attention, a very good treatment of Miss Vanesa, a very attentive girl and I seek a solution to my particular situation according to my needs, very grateful to her and entel
It is always full, but attention is very fast, you can hire and pay bill too
Entel .. Good signal, horrible prices ... The most stable cell network but the most expensive ... By far the most expensive
The call center told me that if I wanted to cancel a newly hired service I had 10 days to do it, given that I was within the deadline, I requested that cancellation which was denied at the branch, and made a reverse of the assigned number. When I called the call center again 2 days later, they told me that this operation was unsuccessful. In other words, it was just a waste of time. For which I must go again to a branch.
Terrible, always drama to pay the bills and cut the plan without giving concrete solutions.
