Wrong, I don't give it a star because there was a ...

Wrong, I don't give it a star because there was a young lady who tried to help me. In order for me to attend, 2 hours and 9 minutes passed. A whole lost afternoon. I was authorized by the technical service to change my cell phone because I had no arrangement and it was within the warranty. But in the spotlight they told me that model was not available and the 3 options they gave me were of less value and qualities to mine. That there was no alternative. All this after 25 days of waiting in the technical service. And if I wait for equipment availability, I wait and they charge me a fine. All wrong, anyway .. I quickly changed my communications provider. My experience was quite unpleasant ...