EntelPCS Reviews

A while ago completely disillusioned with the company and the service

I don't hate it, just that it's a business premises. Personnel who have a real idea of the functions of a cell phone that one wants to buy does not exist. The Spanish pages that analyze cell phones do so and comment on the version that is available in that country, not on the version that reaches us here

Very good attention, quick and friendly solution to your problems.

Good attention and good lay out, although they do not give immediate solution to several of the Support services

Bad attention in general, you may have the best cell signal, but do not attend well or live and in the callcenter

We leave the women's ID in the store and it is impossible to communicate with the store of a telecommunications company, the managers should do an exercise on this. I must travel 120 km to see if the document is there.

What efficiency

Leonardo Johnson A
974980354

The attention at Entel Costanera is wonderful and very attentive to the customer's needs.

A very good attention, very professional the seller.

I claim to have no signal to communicate via cell phone and Internet

Excellent attention from executives badly for cumbersome procedures

Appalling. They have a single box attending and also put in front of one the promoters that sell the equipment of the store.
I mean they care more about selling than taking care of their customers

Bad service. I am not saying it because of capacity due to pandemic, it is because of unprofessional

Site for payment of bills, without any other description

Pity experience with company.

On 04/12/2019 the signed documentation regarding the contracts accepted with the company was sent to Entel, which includes 20 portability lines, 1 new line and a Mobile Broadband, which totals 22 lines. However, in the Entel system we appear with 31 lines.

At the time of contracting and activating the lines, the executive was informed that there was an abnormality in 9 lines and that they would not be signed.

Then, at the moment of the activation of the contracted lines, again information about 9 non-contracted lines arrived, informing the executive, but now appearing in the system.

Despite all these warnings, these new lines appear on the entel portal and on the invoice received.

A claim was submitted to Subtel, which was rejected because there was a signed contract. When reviewing the documentation sent to the Subtel, several irregularities were observed, such as that the contracts were deliberately falsified (a copy is copied, signed differently and scanned with CamScanner mobile software, different from the rest of the documents) and that the sim cards were sent to an address in Talca, the same one shown by the executive in his signature.).

In the company they do not deign to give a written response, there is no executive assigned to Preferred Customers and they do not respond to emails. There is an ongoing criminal case but not even a supervisor has deigned to give an answer

These people definitely do not give solutions to their clients' problems.

Terrible attention! That staff should be dedicated to something else! For the attention to the public they do not work !!!

Bad attention I have had to attend monthly to demand the cessation of a service ... and after an endless line you are referred to a telephone booth and so far five months after my first request they still do not solve the problem

Bad information ... because of that I lost 25 minutes of waiting and in vain

Pity attention. When you are going to hire a plan they take care of you as well. But when you have problems with your account, there are no people there. You just have to call ppr phone. The local boss is the unfriendly thing there is. Atrocious. Pity pity

Terrible attention ... I could not do all the paperwork I needed.

Super good attention, very kind from the entrance the very kind guard to the saleswoman who gave the time and answered all the questions until I made my purchase

Slow enough slow, the girls are not well prepared so you have to explain with apples and pears well explained patience!

This schedule is not, it was fixed at 9:30 AM. I hope you help them luck

I entered almost at closing time and the Entel staff inside pretended not to see me, they were probably tired at that time. Then they should close earlier. People seem to be wearing slippers.

Very slow and basic attention. They offer nothing, only what one requests, they do not advise.

Good attention, but many people to make your payment

Bad attention, it is no use going to the branch, to claim you must take the phone, horrible experience with entel

Good attention, there was no harsh response to us quickly. I recommend hours after lunch.
All right

Today I left work early to go to the premises at 6pm and it was closed I do not understand the truth, it is very clear that it closes at 8pm ... !!

Good attention and advice on smartphones, promoters of each brand very prepared.

The customer service center is wide and well organized, the service is agile

I use a cane and I spent a lot of time standing waiting for those customer service phones to answer and no one cared about my condition and offering a chair, zero empathy

Bad advice from people who are on the totem of numbers

Quick branch for payments. They accept checks except for others. Recommended