Empire Hotel Hong Kong Reviews

It is not a nice hotel at all. The staff seem never even went to study hotel management. Every now and than I am facing with attitude from they side. Not really caring people.
I have been here now for a month (!). Communication problem is an issue even tho I make an effort and try to communicate with them in chinese language I hardly ever get what I would like; one time I asked for duck tape and I got an adapter, other time I asked for 2 set of towels plus 2 toilet paper and I got one hand towel and one toilet paper. English language is not an option most of the time...
Noisy, not too clean (I am a tidy person), carpet is ugly and seems dirty.
Ok the maid always do my bed nicely I think that is the only thing I like. But not recommend it at all. Go for a bit more expensive one and you will have good time. It will worth it...

well run convenient and central. short walk to Wan Chai tube. good food choices nearby, shopping, clean and comfortable central hotel.

We booked for two nights and when try to extended for one more night the cost was doubled, service was very good, room was a little bit small
Also we booked it because it is near to Taiwanese embassy in Hong Kong

Walking distance to shopping, but walking straight across the hotel. There is a delicious Korean grilled meat shop.

We had dinner in the Chinese Restaurant. Foods were fantastic even though a bit pricy. Worth to try.

A great hotel with friendly staff in the heart of Wanchai

According to the feed back of the other convention visitors this was a decent price and quality option. 6 or 7 min walk from the convention center and dozens of malls and restaurants. Good service with English speaking staff. They also serve breakfast buffet, lunch and dinner, but we didn't try any of that - too many restaurants in a walking distance. Room was tight, smallest bathroom slightly larger than a bathroom on a plane, where they managed to fit a 1/3 size of a bath tub, that can fit only a 1 year old. Room was clean and had a free adapter for the outlet, upon leaving you can take it with you and they will charge $20hkd on your room, at the airport it will cost you $180hkd to buy the same one. They will also keep your language at the bell desk for free if you arrive prior to check in or depart way after the checkout

The location is very good, the subway is convenient, and the living function is good. The service quality of the hotel staff is high and friendly.

when i checked in the hotel i felt annoying because i spent almost half an hour... the printer went wrong, and always there are somebody else interrupted. and, finally i finish check in i was told no room is available at that time and it's almost 2:00 pm! oh my god, just wasting my time. but i have to say when i went back at night they gave me a very large room on the 6th floor, so i believe my room was upgraded! it's such a large room for HK, and wifi signal quite nice. hope next time i could be so lucky to have a big room

Receptionist is not friendly...maybe just because I'm not westerner...my apologize i sound racist...

Good hotel. Great location, but expensive, but good rooms

Hotel in a busy area at night.
Not recommended for outing in love ...
Good starting point to visit Hong Kong.

The buffet price is relative to the supply of food or Chad.

Really amazing place to be with.....

They surprised me, with birthday cake and chocolates.....on my birthday...today

My deepest gratitude to empire hotel staff.

Feeling Exuberant....

Okay hotel, rooms are old and pretty small.. Only great plus is that this is a great and convenient location. Good food and drink options near by and close to business district

Good hotel in Wanchai. Very convenient. After meal, get on a tram to Happy Valley. I'd like to take foot and body treatment in Zenxes Foot Retreat nearby. Very professional and modern. I'd like it very much.

Hotel is good
Ambience is good
But breakfast buffet is same everyday and vegetarian options are very less.

The breakfast was very good, lots of choice. The location very convenient, near the MTR. The room that I stayed on was quite run down

Apparently as for Hong Kong a lot of space in the rooms and a large hall. Breakfast great.

Poor hotel, the room is old, the price is not worth
-

We loved the hotel. The location is excellent, tons of restaurants nearby, the tram stop is a few steps away, the subway is a block away. The staff were helpful and friendly. The room was quiet and clean. I also really liked the scent in the diffuser in the bathroom. We did not eat in the restaurant because there were so many restaurants in the neighbourhood. I would definitely come back to this hotel.

From 4 elevators, only one was working, waiting on lifts 20mins each time, Breakfast was very crowded

i checked in 21th floor and it's almost top of the building but you cannot see beautiful sight of the city, hongkong, although it's cityview room. However i satisfied with other things

Overall good
The price is good. The room is small but the location is very good (close to Wanchai subway station, go to Causeway Bay Station / Golden Bauhinia Square / Queens Avenue East are convenient) although old but good health buffet breakfast is good

Employee response, management of equipment and maintenance is not good, convenience, price is so-so.

Conveniently located and great service. Awesome prices as well

good hotel, free wifi to go, free wifi in hotel, european breakfast

Great location, reasonable size pool.
Lots of eateries and convenient shop around, walking distance to subway station and conventional centre.
Comfort to stay based on this rates.

the sink had a problem it takes time before the water drain.the location is great accessible in all transport like tram, train,bus and taxi.

WIFI huge difference, slow to die. Room facilities are also biased, the price is not high

We stayed at the 12th floor, but were comfortable.
In busy seasons, there are times when rooms are not prepared even after check-in time, but that is Hong Kong.
Wanchai Station (Wan Chai Station) is about 5 minutes to 7 minutes on foot.
Bed making was also polite. Regardless of the season, the cooler is too cold and it is better to carry a sweat etc.
The breakfast buffet has a rich menu and is delicious. I did not put chopsticks, so I had a hard time eating when there was a teacup menu such as a small bowl. When going abroad, you should bring a chopsticks.
Because there is a bar around the hotel, depending on the room, you may hear some noise.
It might be difficult to connect Wi-Fi in the room at the end, but at the front desk I brought a modem to my room for free.

I like this hotel for two major reasons right now. It's perfect for the Star Wars season (Empire?) and it offers you a Handy Smartphone - free.

The Handy smartphone gives you 3G connectivity in Hongkong and a variety of apps (google maps, translation services, email, Facebook!) you can use to help you navigate its streets. I think this is really quite a ...handy device for tourists unfamiliar with the locale.

The hotel rooms themselves aren't anything special - the usual space saving measures in HK can be clearly seen - glass walls for your bathroom and clothes hangers that go over the luggage rest. That said, the room is comfortable and the TV huge (if it matters that you need to watch things in 42 inch HD). Great for holing up in the Dec monsoon season.

There isn't much of a view, but I'm sure the office workers would appreciate my prancing around in underwear if they knew to look.

Terrible hotel, pricey, noisy and dirty, found hair and bugs in the bed! AVOID

Business hotel class .... The bed of the accommodation is narrow .... The bathroom is also small ..... Breakfast is good ...
I'm not a luxury ... I feel a little old ... I like the way to the exhibition hall ...

Spacious for Hong Kong. Good location. Breakfast is good.

Old hotel but quite well maintain. Reasonable price for the room size and location

Walking around the port, convenient transportation is probably the most important thing.

A bit dated in the rooms but overall great service and very convenient location.

Nice hotel. The downstairs hotel is of a high grade.

Hotel location, service attitude is very good. Disadvantages: poor sound insulation, too noisy. Room size, equipment, etc. are low cost. Not worthy of a four-star rating and price, visitors are not recommended for accommodation.

The best location in Hong Kong. Very good if you wish to avail public transport!

Should probably be 2.5 review. Fine and basic, central, good value for money with rooftop pool. Slight damp smell in room and corridor. Breakfast is fine but the eating are could do with a real brightening up and deep clean.

Cosy hotel in the town centre. Near Wellcome supermarket too

Double room, small but comfortable, with electric kettle, TV, socket, and a British standard socket converter but 20 Hong Kong dollars.

Manager was extremely rude

Stayed there during Aug 5-6, the manager told us to wait on the road (busy road, quite narrow like typical Hong Kong roads), we had 8 suitcases, 2 ppl. There was a driveway to drop off passengers but we couldn t use it. The manager was quite rude to us and insulted my grandma (big deal in Chinese culture). And then insulted my mother.
Basically not the best customer service, don t go there. However l, the rest of the staff was really nice.

The rooms were dirty, the pillows were dirty, and the cleanliness of the air conditioner was also suspected

Great location Nice access to everything in Wanchai

One star is the service staff for it. The location is the old, musty and dusty room, so I have to wear a mask to sleep.
The 21-storey building The elevator is still broken, leaving only the freight elevator. The next day, I only had a freight elevator.
Breakfast is good to eat, but it tastes
.. this will be my first and last stay

The place is DIRTY and SMELLY and VERY SMALL .
In the first room had a floating present in the toilet from the last person very disgusting .The question is did they clean the room at all before we moved in .
The 2nd room they put us in had pee all over the floor and the toilet and the place smells like wet dog .
I would advise any one that stays there ask to clean the room again before you move in and do not use any of the cups
and the hotel is not cheap very disappointed

Comfortable room, good location and reasonable price

Friendly and helpful staff. Clean room with blackout curtains and a quiet air con. Nice attention to detail like both soft and hard pillow options. Also really liked the Jasmine smelling scented oil flower in the bathroom. The Handy phone is useful and saves you money not having to buy a local sim for calls and internet while out exploring the city. Wifi is also strong everywhere I went in the hotel. Pool is good for cooling off on those 30 degree days. Best thing for sure about this hotel is the shower water pressure! So good! Affordable prices. I'll definitely be back!

He stayed at this hotel on October 12-14, 2019. Before that, he stayed several times and everything was fine. But this time, in the fall of 2019, you have no idea what kind of ambush it was. Passenger elevators are broken. Everything. And it was necessary to somehow go down from the 8th floor and rise back. There are no stairs for this.
Had to use a freight elevator and it was a nightmare. Not only because of its appearance, sound, location, but also because the entire load of a multi-story hotel, including maids with their weak carts, fell on this elevator. Sometimes it turned out that in order to go down to the first floor one had to first climb 26 (or whatever was the last one). The wait could be ten minutes. In general, it is extremely bad. And while the hotel staff somehow did not really move to correct the situation. That is why the rating is low despite the fact that the rest of the level of service has not deteriorated.

Great service overall! Breakfast could be more interesting but pleasant stay!

Comfortable and quiet place.
Huge variety of the food served at breakfast.
Polite personell.

It is practical and not a good idea to consume a good place in the middle and lower prices.

Room is clean, but it is abit small. Location is great easy acess to shops and transport.

Frankly, - this place stinks... literally.
The rooms are tight, old & in dire need of an update, with mould featuring heavily.

It appears to be popular with mainland chinese, who are rude, noisy & discourteous.

Traffic noise is also a factor to consider... it goes all night.

The walls are thin & neighbours noisy & hotel management just give lip service & do nothing about it, allowing noise to continue into the wee hours.

Breakfast is expensive & pathetic at best, with very few options nearby.

No iron in the room & no where to sit aside from the bed & notably NO WARDROBE....

Furthermore, they messed our booking up, effectively separating us from our kids (separate floors), when we requested & confirmed abutting rooms months in advance.

Most importantly; all 4 of us left with small itchy bites all over our legs & bodies... appeared to be bed bugs.

Surrounding streets are seedy & grotty, with strip clubs and noisy bars prominent.

Suggest Kowloon as a much preferred location.

The only upside is proximity to the MTR, but then again, everything in H.K. is close to the MTR.

One star is a real stretch.

Centrally located hotel with good rooms. New and fresh. Loved the gym facilities. Well equiped weights area

Lobby is fantastic, room a little small. For this price is quite OK. Location is perfect

Staff are very welcoming. The hotel is close nice restaurants. The place is crowded suurounded by nice bars