Embassy Suites Jacksonville Review

Omg I live in jax and I come here often to vacation. Yes, you definitely read it right! This is one of the most amazing hotels I have stayed in! Comfortable, affordable, excellent customer service, great room service and the BREAKFAST is to die for! I witness the change before and after the renovations. Its beautiful, elegant and up to date. But I will say I miss the old look! It was tropical, warm and beyond inviting! Definitely a #1 recommendation!

Great Embassy! The food menu is small but man oh man is it good!! I wish every hotel had food this good and they have a great reception every night from 5:30-7:30 with free drinks

Great staff....military friendly........great accommodations.....

Wow this place was like a party was going on. Iv never seen people so happy. The atmosphere was great. Everyone doing their thing. I wish all places were like this

Great hotel with lots of complimentary like free drinks every day and breakfast

I been here before, but never stayed the night. This is the best place ever. I got a drink when I walked through the door, clean room, and buffet breakfast when I awakened. Much love to the staff

We love staying at Embassy Suites. This one has gone above and beyond to accomodate us. We are here for a convention with family that are not staying at the hotel. For a small fee they allowed our other family members to join us for breakfast and happy hour. Everything has been fantastic here!

Its nice ,and have all thing you want ,but there is no people,and its far

Looks a lot better on the inside than the outside. Bar was clean and they had a large drink variety. We hung out in the social area near the lobby, it was huge and had lots of places to sit and lots of room to move around and socialize. I have no experience with the actual rooms as I only spent time in the lobby area. It seems the doors to the rooms faced the lobby we were in and i wonder if guests could hear us.

Everywhere in there, the floors were extremely sticky.

Room was clean, personnel was helpful. Location was okay as there were not many places within walking distance but good for highway access.

Easy, free parking. Nice lobby. There is a bar there, and multiple Internet and printing points. The conference rooms are perfect for small to mid-sized events. If you really need to, you can expand out into the lobby with signup tables, etc.

It has a family restroom with adjustable mood music volume. Close to Indian restaurants. You are going to need the privacy of that spacious, clean bathroom a little while after you go to those Indian restaurants.

Very close to most shopping. Wal-Mart Neighborhood Market is right down the street; The Avenues Mall, and Wal-Mart Supercenter are not far around the corner.; and in the other direction is all of the Southside shopping afforded by San Jose Boulevard. If you like thrift shops, there are several nearby. And, really, you are not crazy far from the upscale outdoor mall, St. John's Town Center.

The array of restaurants in the array is enough to keep most anyone happy.

Very good. Managers reception and breakfast are my favorite!

It's a hotel. Clean. Modern. Crappy breakfast. Don't bother with the breakfast. Just go somewhere else.

Some details need to be improved. I just found that the body lotion and a pen are still on the ground, then the coffee machine is broken, and the glass is not cleaned, and the impression is greatly reduced. Overall, it's not bad, just can't look at it.

The stay is great every time and we love it there and the staff is great!!!!

Front Desk clerk (MARION)older Caucasian lady, was very rude to me, as if I didn't deserve to stay or be there, There was no access to indoor swimming pool besides that it was very small & was not deep, on the plus side the rooms were very clean and they provided a happy hour with free drinks as many drinks as you wanted and could take and the breakfast was very delicious but some of the staff were sort of off-putting and a little racist

Well cleaned only one issue by room got flooded last time I was there but it was well taken care off

Great hotel. We couldn't believe how nice it was for the price we paid. Everyone we came into contact with was extremely helpful and nice. We will definitely be back.

Breakfast is great, staff are wonderful, and the rooms are very comfortable. It is home away from home.

We start at the embassy suites whenever we are Jacksonville. They have nice large rooms and the breakfast is good. There can be long lines for the breakfast on holidays. They do have free drinks in the evenings as well. The housekeeping is fine, but they do often end up cleaning the room in the late afternoon. The pool is good for the kids, especially since it is indoors, so weather isn't an issue.

This place appears to be newly renovated. All the rooms are 2 room suites with a living area when you walk in and a bedroom in the back. The living area has a sofa, chair ottoman and a desk/ table along with a wet bar, mini fridge and microwave. The water pressure is OK but not great (plenty of hot water). Since this is an atrium type hotel all rooms exit to the expansive atrium so noise in the front (living area) room can be heard from echoes in the building but the bedroom was quiet for us. No musty smells and bed is comfortable (looks like the entire interior including carpeting was replaced in the last year). Would stay here again if I needed to be in the area.

Comfortable rooms, great breakfast, and VERY friendly and welcoming staff. Would stay here anytime I am in town.

Room was a little musty, smelled of animal. They had a lot of dogs when I was there, mostly due to the hurricane threat. But overall, not a bad place. Has a small pool and spa. Small fitness room and a decent bar.

Typical embassy, which is good. It also has an awesome steak house.

Nice modern hotel. Have used banquet rooms many times. Staff was friendly and accommodating to all needs.

The staff was nice parking was fine. I didn't stay at the hotel I was there for a couple of hours for an event.

One of the worst Embassy suites we have ever stayed at.

We stay at Embassy Suites pretty much every time we travel. It is perfect for parents with kids because it is a suite. It is nice that breakfast and wifi are included and the kids can swim after being in the car. That being said this was the worst one we have stayed in. The hallways were so dark and the ceilings are so low. The bathroom tiny! The chair in the room was full of stains. The coach cushion torn. The staff was not friendly with the exception of the omelet making guy. I will choose a different hotel next time I'm in Jacksonville

Awesome experience. Staff was awesome. Clean spacious rooms with comfy bed and great hot water from the shower. Great hot Breakfast. There is always a great experience . This place never lets me down.

I love this hotel! Clean and beautiful. Convenient location. But the star of the show is the SERVICE!

My husband has a business trip so we have to stay here for 2 weeks. The hotel is more like conference hotel, most of the guests here for a business trip or short trip like visiting family and all. It's pet friendly hotel so don't be surprise to see dogs around, in the elevator, and in the atrium during breakfast.

There is laundry room (coin washer & dryer) on the second floor, you can get some changes at the front desk. Detergent .... $ 1.00 , washing machine (23 mins) .... $ 2.00 , dryer machine (50 mins) .... $ 2.00

Vending machine available on every floor, there is small shop beside the front desk.

They provide complimentary shuttle bus within 7 miles every Mon - Fri (drop & pick up).

Very clean, great breakfast, nice people. My favorite hotel in Jax!

My husband, my son and myself stayed at this hotel back at the end of March first part of April. I was there for an all female motorcycle ride. We were happy and satisfied. The staff was friendly, the rooms were clean and we enjoyed happy hour and the breakfast Buffett. We will be returning to Jacksonville next yr around the same time for the same event. We will be staying at this hotel again!!!

Ac got very cold! And great water pressure and temp!

We had been in our room for a few hours but then we found a bunch of ants everywhere. So we moved to a different room and I stepped on a shard of glass.

Epic. Great rooms great location great staff, happy hour is a blast. Excellent breakfast, and they throw holiday functions that are so much fun

This resort's meeting space was perfect for the event, a small convention. The lobby and atrium were also good additional space to gather and socialize.

Very beautiful and clean. The staff was friendly and helpful.

Pier one is the perfect place for family vacations. It's within walking distance to everything that visitors want to do in Key West. There's a great beach and pool, it's perfect for all ages. The rooms are all very modern with comfortable beds and updated bathrooms. The perfect getaway.

I am a long time Diamond Member. The whole staff were amazing. Every staff member from check in to breakfast till check out went out of their way to make mu feel right at home. On a scale of 1 to 10 I'll give this property a 12.

We just love staying at Embassy Suites they never disappoint and Christmas week is just gorgeous.

The rooms are spacious and well appointed. Complimentary happy hour and breakfast are a great deal for the price. Only complaint is that the hotel WiFi isn't very fast and I can't find an Ethernet outlet in the room

Very nice suites. Giid good..onky thing is too cold in main rooms

Average room; however not very clean. My room had garbage on the floor in the corner of the living area and liquid streaks on the wall near the garbage pail.

The Pokemon go gym can be hit from the bar so that is a plus.

the stay was good but swimming pool is limited due to covid and we were only able to get in one time during our stay . It was my daughter's 10th birthday. she was very disappointed because she choose this hotel just because the pool is inside

Could have been cleaner. Not quite the standard for Embassy Suites I have stayed in the past. Felt old and in need of a refresh.

Friendly staff, nice clean rooms and great food and drinks

Weekend Getaway!!!

Fabulous place to stay! When it comes down to it what is the difference between one hotel with nice rooms? Embassy Suites by Hilton rooms are extremely nice with a good location at a good price ! with an amazing staff my omelet was made with perfection by Marc

Classy hotel with a hot breakfast the next morning. Home away from home.

It was an awesome atmosphere. Friendly staff. Pet friendly. Rooms are always nice at the Embassy Suites

So we are currently staying here
check out is tomorrow (Sunday) and I am so disaapointed! Our room was dirty! Crumbs left behind, food splatters on the wall (if that was even what it was) and the microwave had left over food from previous guest, what I believe to be was noodles cooked in the Microwave because for sure it was noodles and vegetables left behind in the microwave and the microwave plate was still wet and soppy. The bathroom has no real ventilation. When we showered the walls were dripping with water! The parking lot was also completely full by 11pm.Had to circle around several times for parking. While the front desk and lobby looks well cared for the rest of the place is patch work all over. For the price this place was def not worth it. On the bright side, the staff is amazing but seriously Embassy...hire new housekeepers or retrain them on how to properly clean a room.

Embassy Suites motels always have a great free made to order breakfast, they beat every other. I stay at this one frequently because of it.

dope place to have a birthday party- fair rules not to strict or crazy!

This was by far the worst experience I have ever encountered in any hotel. I was there just for a weekend. When checking in the front desk lady was very rude and customer service was awful it was as if she did not want to be there. Once in the room there was a spot on my bed (that looked like dry blood) I told the front desk no one came to change it for hours than it was never changed it was left on the bed and they came and put the sheets on the bed didnt even change it. The next day i went to take my kids ot the pool and there is construction inside the pool area around the jacuzzi which is very dangerous the whole pool should have been closed. On top of that pool water is suppose to be clear blue not a cloudy green. Everything to top this I am an employee with hilton and I am very bothered and upset that this hotel carries themselves this type of way. The manager should be ashamed of herself. I would refer this hotel to no one. Only thing that was good out of this was all you can drink cocktails that was it.

Clean , beautiful and dog friendly. Overall a very good experience.

Nice Hotel convenient location close to 95 and plenty of shopping and restaurants. Good breakfast and happy hour

The service was excellent and I couldn't have been more pleased. I'm a loyal Hilton Property guest.