Ellenborough Park Cheltenham Spa Reviews

Beautiful complex with traditional feel. Rooms are warm and cosy, although initially we were placed in a room above the noisy swimming pool motor room so we asked to move. The rooms would benefit from double glazing. Food and drink at the Horse Box brasserie is recommended. Spa is very nice and reasonably priced. Overall the hotel is let down by poor service from robotic staff. Employing people with a bit more experience would pay dividends. For example, when moving rooms we had to carry out own suitcases across the grounds. Normally this wouldn't be an issue but when you've paid a lot of money for a supposedly five star hotel, I expected better.

Hands down the best part of the hotel is the staff team. Alex (reception) and Tom went above and beyond to ensure we were well looked after. Beautiful hotel and grounds. Very expensive bar but if youre not going every weekend you can justify it.

Charming country manor isn't the Cotswolds that has an excellent grounds and a very good spa. Rooms are large and comfortable and the food is extremely good. A favourite place for destination English weddings ...

Beautiful building, sly and dishonest booking practice.

Booked a bank holiday weekend getaway at hotel, paying premium rate for Sun-Mon stay. Unfortunately, staff had messed up our arrival date and our room type was booked out. Rather than upgrade us, we were downgraded to the lowest tier room (despite a more superior room being vacant). When asked about the refund of difference, they were cheeky enough to try and calculate one the day rack-rate to charge as high a price as possible for the downgraded room. We complained as our booking was in advance, and was advised they have to wait for booking manager to return following Monday to recalculate rate. In the meantime, was offered a cheap bottle of wine instead of difference on check out. We refused. This is now three weeks ago, no news of refund despite multiple follow ups. Clearly hoping one will fade away/get tired if enough time passes.

Really appalling level of staff professionalism and transparency with guests. I am not surprised others on this review found the service and fee practices at this hotel poor also. If you are looking for a luxury venue for a special event, I would avoid this one. Your day would be ruined with unnecessary stress from attempts to overcharge and total disorganisation and lack of professionalism from staff.

Service by the staff was first class which made for a great relaxing weekend. We fully recommend a few nights stay.

The spa was particularly special. The staff has been well picked. So kind and friendly, also the best massages I ever had. The scones and fresh pastries were brilliant. The bed very comfy.

My only critique is there was one staff member in the tea room who seemed a bit switched off and kept getting our, and other orders wrong. With a attitude that didn't match the quality of other staff members efforts.

The outdoor heated swimming pool is a great idea. My partner and I went for a swim. In January, it was great! We got the pool all to ourselves

Anyway I would go there again. But they need to expand thier cocktail menu

A little slow removing finished dishes, but you won't get better staff.

Absolutely lovely weekend away for a special occasion. The room was of a very high standard, the bathroom in particular as well as the overall feel of the hotel. Brilliant place to stay, highly recommended and the best feature of all were the hotel staff, they really made the experience very special.

Attended a wedding. Fantastic setting. Pleasant staff. Drinks were a tad on the ecpensive side, but not suprising for such a great venue in the cotswolds.

Excellent hotel supported by friendly and attentive staff creating an informal atmosphere. Beautiful old manor house and grounds overlooking Cheltenham racecourse. Loved the room and public areas. Greatly enjoyed the gym, lovely spa & Jacuzzi, as well as the warm waters of the heated outdoor pool. Recommended.

Gorgeous place - total luxury - food alone worth the trip, great staff

Very close to Cheltenham racecourse. Beautiful surroundings and very helpful staff

Absolutely delicious afternoon tea for very reasonable price - would highly recommend. Gorgeous cosy setting infront of the roaring fire and beautiful Christmas decorations. Perfect way to celebrate the festive season!

Absolutely stunning property with luxurious bathrooms, hospitable staff and vast meadows and greens.

Stunning location and excellent service. Gin a little pricey though

Incredible luxury- where the gin is more expensive than a cocktail

Great feel, plenty of places to walk and eat nearby, nice rooms

High class service, superb food, worth visiting again.

Did someone hair and makeup, lovely setting, and very nice room.

Lovely setting. Staff are great. Think the hot breakfast could be better, i.e. hotter.

Woeful. Gets one star as zero isn't possible. Cold, miserable food, day old lemon in expensive G&T, shonky service, most spa facilities out of action on a spa break, the worst facial I have ever had. And despite two discrete attempts to try to make things good, I was finally told there was nothing that could be done to address my disappointment with the menu (dismal vegetarian options) as nothing would have changed in the five months since I visited - good to know the "seasonal al" menu is kept up to date... A two star experience at best, charging five star money.

Friendly and professional staff! The rooms were exceptional and clean! Richard is one of the best managers at the site along with Bryan. I highly suggest staying here.

We live down the road from EP and got married here, it's a beautiful place, with good food, friendly staff and 5* service without the stiffness. Our wedding was amazing and the facilities are superb. Highly recommended for afternoon tea as well!

Quality service from start to the end......a hotel I didn't want to leave....service, food, facilities,room and staff excellent. An amazing weekend.

This hotel has a great setting which is ruined by poor management and lack of investment and maintenance .This could be a really top five star hotel but the reality is a rather tired three star hotel with five star prices and one star service .
The impression your left with is a sort of run down stately home where the owner has run out of moneyh

Wow!! It's an absolutely stunning place with fantastic customer service

Imposing attractive building, rooms large and well appointed. Only draw back was room we occupied, had to walk out side then into reception and restaurant. The Spa was also in seperate building.

We attended a wedding. Food was amazing, the best we've had .

A fabulous and very special place to stay. Thoroughly enjoyed our visit.

The place is excellent,the staff are excellent and the food was excellent. Overall...Excellent!

A truly lovely venue, outside and out. It loses 2 whole stars due to the fact that the food is safe and unimaginative give the cost and the place, I would expect a lot more.

Thank you Jo, Liz, Lucy and Wendy for a lovely afternoon!! Xxx

I am a wedding photographer and have shot weddings at dozens of venues. I love shooting at Ellenborough, loads of great photo spots and the staff are brilliant.

Beautiful Setting. Wonderful old house. Food and staff were great. 10 out of 10.

Simply amazing! Great food, lovely rooms, good customer service. Beautiful scenic location.

The grounds and buildings are beautiful and the facilities are excellent here, though service at Dinner & Breakfast was slow and staff seemed to have disappeared at times. The waiters and assistants don t seem to be allocated their own tables, and they chop and change to other tables in the area. You never have the same waiter or assistant, but they are all friendly and give great customer service! Beware - They instantly put 12.5% Service Charge on top of their meals when they provide you with the receipt, so if you feel that you have been short changed by your experience then I would suggest you haggle with them to take it off.

Stunning hotel, lovely rooms and bathrooms and very polite / helpful staff. Would definitely come here again

What a jaw dropping experience , absolutely beautiful I did not want to come home ,staff are friendly and very helpful the beauty department is immaculate and ran to perfection I would highly recommend a visit

My grandad had his retirement party here years ago. We stayed here for his funeral in 2018 and it was just what we wanted. Quiet, well run etc

Ellenborough park is a beautiful place with very old history, you will be amazed by its architecture. Staff is really good and helpful however the restaurant food let it down, may be because of the coronavirus menu is limited.
You can drive around the area, there are nice food places in about 10 miles radius.
If your looking for nice relaxing short break this place is recommended.
Spa treatments were good as well, you can use swimming pool and gym as well.
Kevin (staff member) was really helpful. He made us feel welcome.

Thank you and we might see you again.

Each time we go it's fantastic!would highly recommend this hotel-you will definitely get 5 star here!

Lovely old manor. Good service. Nice service pleasant atmosphere. Food good but not spectacular Sunday Lunch. A treat. Much better than close local alternatives.

Fantastic for a special treat, remortgage the house unless you are going to have one drink with six straws

Lovely venue. Beautiful rooms and grounds. Stunning views. Excellent and attentive staff.

Lovely atmosphere for a xmas do, great disco, food wasn't that great, looked pretty but very salty and small portions.

Superb! Beautiful compound with 500 years of history. Wonderful food, staff, and service. Sweeping views of the Cotswalds and can see Wales.

Shocking service. I had booked an afternoon tee, and they clearly wasn't prepared for our group. Making the 4 of us sit on a tiny coffee table that was situated in what looked like a dungeon with scaffolding holding the ceiling up. Reluctantly they then transferred us to a bigger table in the dinning room, which was full of empty tables. Credit where it is due the food was very nice having waited ages for it to come and after we had finished our tee having to ask for a top up. To top the end of the evening off they gave us incorrect change which I had to claim back at reception. Worth mentioning again shocking service.

Amazing hotel, great service with some of the best architecture. Highly recommended.

Stayed here for one night with wife, baby and dog. Another level in class and service. Hotel room was gorgeous, food was great and they had an outdoor heated pool!

Terrible hotel! Dirty room, shocking service and horrible food! Avoid!

Attended half day spa break with lunch. Everything lovely, only niggle was that lunch service was slow - 2 hours for two courses! This appears to be a recurring theme looking at past reviews. A 5 star hotel should not attract such comments.

It's just a great place to be. Lovely buildings very attractive grounds.
Attentive staff. Every need is Catered for...

Polished country house hotel. From the moment you arrive you'll notice everything is well maintained, sympathetically refurbished and well thought out. The staff are lovely and clearly picked carefully for their social skills and professionalism. The room was really nice, spacious and very well equipped. The outdoor pool is heated and very nice to use and the restaurant has an menu appropriate for the quality of the hotel.

Very relaxing visit. We had a very comfortable room. SPA area is small, but cosy and relaxing. Outdoor swimingpool is heated. We had dinner in the pub. All highly reccommended

Slow to prepare rooms. Good selection at breakfast. Rooms well appointed.

Ellenborough Park is one of the country's most beautiful venues set against the stunning Cleeve Hill, the views are sublime, fantastic staff that go above and beyond to make weddings so. Special. Im Proud to be a recommended supplier of music.

Fab location, food, pool, spa treatment was amazing. Lovely walks around the grounds and countryside overlooking Cheltenham race course. Bathroom was a delight with huge free standing bath. Breakfast very very good. Staff absolutely delightfully warm, welcoming and helpful.

Lovely wedding reception with everything managed professionally with a great focus on the special couple. The wedding breakfast was superb.

Room was beautiful, clean and neat. Very relaxing and exceeds expectations, breakfast was delicious and well presented. Staff were very polite and went out of their way for us. My wife broke her foot mid stay and the staff couldnt have done more to help us and make our stay amazing despite the misfortune. We will be returning in the future! I can t recommend enough, it s worth every penny.

Fantastic getaway! Good food- rest and recuperation

Absolutely stunning venue! Staff were friendly and our 2nd wedding anniversary was made perfect with a day here at the spa.

Extremely relaxing weekend treat. Facilities are luxurious, the setting is historic and interesting. Our minor issue was that there weren't enough vegetarian/vegan options available on the menu to make dining in the restaurant worthwhile. Also, running out of vegetarian sausages on the second morning breakfast was quite embarrassing for a five star spa hotel.

Trying to understand (both in disucssion with them and via website) what they are actually offering for lunch and where you will be able to sit (when booking well in advance) seems a bridge too far for this team.

Just cancelled a special day because I can't get a straight answer - or the same answer from any two people

Disappointing.

Fortunately there are many other lovely places to visit in the vicinity.

Stayed for a wedding and from arrival to check out the place was fantastic. The room was lovely and we were offered a turn down service. Food was great and the staff couldn't have been more accommodating. They tried their hardest to get our room ready early as we had a 1 year old baby with us and went to lots of effort to help us for breakfast the next morning too. Also a lovely setting overlooking the race course.

A meticulously maintained and run hotel in a superb location