Eli's Restaurant Group Review

We love Eli s restaurant and the food. We would go weekly on way home from appointments. My husband and I have ordered the same thing for weeks. We went this past Wed night and once again we ordered our usual. Me the onion soup and avocado tower with grilled shrimp. My husband the Hamburger and fries. Minus lettuce tomato and cheese. Always substituted those for a small amount of grilled onions and hot cherry peppers. Always delicious and never had an up charge for the substitute until this week. We had drinks served and my onion soup which I had just started to eat when the manager that night came out and told us there would be an up charge for the onions and cherry peppers. I asked him why. He said that s how it is when you substitute. I explained to him we have been doing this for months now so I could not understand why tonight. He said his waitress should not have done that. I said all of them? He said all were wrong. I said your giving us a problem about exchanging lettuce tomato and cheese which together most likely cost more then the onions and peppers. He said. I have to charge you. I said no that s ok. I had not really started to eat my soup and we had not touched our drinks so we were leaving and you just lost your regular customers and business. Now a good manager would have said I will do it today but just for next time you know there is an up charge. He did not so no more Eli s in Branford for us. We are said because we love the food and location but so sad because of there manager.

Varity of good food and a fun place
.Staff is friendly and knowledgeable

The service was just some of the worst I've had! Super slow. Waiter was absolutely clueless on what was going on. Took over 45 minutes for a "Starter" menu item to come out! Then the waiter didn't even know it was there! Plus we had 4 kids with us. Imagine that for fun! They definitely need to do something major about that nonsense. Won't be on my list for anything next time.

Another clueless management story. I booked a table for 9 a month in advance with a "Manager on Duty". The table was to be in the back of the Hamden location so we could have a semi private table. I showed up on time with my group this Sunday only to find out that I was LIED to. I was told my table was unavailable and they don't reserve it for regular diners. I was told that a shower taking place in an adjacent room and that I would be in the way. I was given a table in the middle of the restaurant and that was it. I received the typical lip service from the other "Manager on Duty" stating that all she had was the middle of the dining room and that was it.
I've been a retail manager for 30 years and know poor customer service when I see it. We had our dinner, spent about 600.00 and left. Guess where I will never take a group of my friends again.

Awesome pizza !!!! Great staff.. nice atmosphere. .

Good food. Great service. I like their Broccoli Rabe with Sausage. This time it was a bit too salty so I took it home and incorporated some sauteed broccoli. Now that was good!

Waitress was great. Very nice. We see her every Monday when we come and enjoy the delicious salad.

There isn't any location that I haven't liked... not sure why it took me so long to give them a shot but haven't had a bad meal yet. If you're not big on trying new things like I was, you can venture out into a new category on their menu and it will be worth it!! Also had catering done for a birthday party and even that was slamming!! Steak and cheese egg rolls, sandwich and fajitas are bomb!! I didn't even know steak and cheese came so many ways!!

Service is fast best pizza and. Out standing food f

Yum! $1 slices of on Mondays. Limit of 5 per person.

What's up with the retarded policy for a bottle of wine? " Ok, are policy for a full bottle, is we can serve you one glass at a time, and if there is any left over when you finish your dinner, you can just take it home with you". Hold the bottle between your knees!
Do you see that sign sir? You want chicken salad on toast, and hold the chicken. lol

Eli's restaurant is a great place the grab a beer and a burger and watch a game. It's not fine dining, but who needs fine dining when you want to watch the game and eat and drink with a group of your friends? The burgers are tasty, the beer selection is great, and the servers are helpful. Plus there is more than one Eli's for you to try-perhaps have one for each sport you follow?

Nice thin crust pizza. Flavorful sauce. Friendly wait staff.

Best thin crust pizza we've had. We ordered the large Margherita pizza. We've had good Margherita pizza before but this crush was the best thin crust we had ever eaten!!