Debra Prete

Review of Eli's Restaurant Group

We love Eli s restaurant and the food. We would go...

We love Eli s restaurant and the food. We would go weekly on way home from appointments. My husband and I have ordered the same thing for weeks. We went this past Wed night and once again we ordered our usual. Me the onion soup and avocado tower with grilled shrimp. My husband the Hamburger and fries. Minus lettuce tomato and cheese. Always substituted those for a small amount of grilled onions and hot cherry peppers. Always delicious and never had an up charge for the substitute until this week. We had drinks served and my onion soup which I had just started to eat when the manager that night came out and told us there would be an up charge for the onions and cherry peppers. I asked him why. He said that s how it is when you substitute. I explained to him we have been doing this for months now so I could not understand why tonight. He said his waitress should not have done that. I said all of them? He said all were wrong. I said your giving us a problem about exchanging lettuce tomato and cheese which together most likely cost more then the onions and peppers. He said. I have to charge you. I said no that s ok. I had not really started to eat my soup and we had not touched our drinks so we were leaving and you just lost your regular customers and business. Now a good manager would have said I will do it today but just for next time you know there is an up charge. He did not so no more Eli s in Branford for us. We are said because we love the food and location but so sad because of there manager.