Katie McKenna

Review of Eli's Restaurant Group

Another clueless management story. I booked a tabl...

Another clueless management story. I booked a table for 9 a month in advance with a "Manager on Duty". The table was to be in the back of the Hamden location so we could have a semi private table. I showed up on time with my group this Sunday only to find out that I was LIED to. I was told my table was unavailable and they don't reserve it for regular diners. I was told that a shower taking place in an adjacent room and that I would be in the way. I was given a table in the middle of the restaurant and that was it. I received the typical lip service from the other "Manager on Duty" stating that all she had was the middle of the dining room and that was it.
I've been a retail manager for 30 years and know poor customer service when I see it. We had our dinner, spent about 600.00 and left. Guess where I will never take a group of my friends again.