About eDynamix
EDynamix: Revolutionizing the Automotive Industry with Customer Engagement Platform
In today's digital age, businesses need to adapt to the changing landscape of customer engagement. eDynamix is a company that has been at the forefront of this change, helping automotive retailers and OEMs digitize their customer journey through its Customer Engagement Platform and suite of connected sales and aftersales modules.
Founded in 2001, eDynamix has been providing innovative solutions to the automotive industry for over two decades. The company's mission is to help its clients improve their customer experience by providing them with cutting-edge technology that streamlines their operations and enhances their communication with customers.
One of eDynamix's core offerings is its Customer Engagement Platform (CEP), which provides a comprehensive suite of tools for managing customer interactions across multiple channels. The CEP includes features such as lead management, appointment scheduling, vehicle health checks, service reminders, and more. By using these tools, automotive retailers can provide a seamless experience for customers throughout their entire journey – from initial contact through to aftersales support.
In addition to the CEP, eDynamix also offers a range of connected sales and aftersales modules that integrate seamlessly with existing dealer management systems (DMS). These modules include Vehicle Health Check (VHC), Service Plan Management (SPM), Online Booking System (OBS), Electronic Vehicle Health Check (eVHC), Parts Ordering System (POS) among others.
The VHC module allows dealerships to perform comprehensive vehicle health checks on every car that comes into their workshop. This helps identify any potential issues before they become major problems – saving time and money for both dealerships and customers alike. The SPM module enables dealerships to manage service plans more efficiently by automating tasks such as plan renewals and payment processing.
The OBS module allows customers to book appointments online at any time – making it easier than ever before for them to schedule services or repairs at a time that suits them best. Meanwhile, the eVHC module provides an electronic version of traditional paper-based vehicle health checks – allowing technicians to capture data digitally while performing inspections on vehicles in real-time.
Finally, the POS module enables dealerships to order parts quickly and easily from suppliers – reducing lead times on orders while improving inventory management overall.
Overall, eDynamix is revolutionizing how automotive retailers engage with customers by providing them with powerful tools that streamline operations while enhancing communication across all channels. With over two decades' worth of experience in this field under its belt already - it's no wonder why so many leading brands trust eDynamix when it comes down digitising their business processes!