A huge thank you to Simon and all the staff at Edwards and Co. What could have been a very stressful time, was made relatively easy . I was kept up to date on everything at all times. Would I recommend Edwards and Co ? Most definitely. A sympathetic and encouraging ear was also provided ( thanks Matt). Edwards really did go the extra mile to ensure the move went smoothly and without a hiccup. Thanks to you all, Liz.
UPDATE: Still Awful but to respond to their reply, yes I did speak to the ombudsmen but as I had not paid edwards any money the ombudsmen was unable to get involved (sadly). And no it isn't a shame that you can't pay to get real negative reviews removed from Google like you do on other services. Also seem to be some suspect 5* reviews from fake names appear just after reviews from real people.......isnt that convienient. Awful company that use underhanded and questionable tactics to push prices artificially high. We made a bid in the "guide price" but were told even though there were no other bids the owner wanted above the guide price (so why don't they advertise as such?). I will never buy a property that's listed with these poor excuses for estate agents.
Very disappointing customer service - put an offer in on a house we really wanted and Edwards and Co didn't follow it up, or have the courtesy to call us back when the property had been sold to another buyer.
Truly deplorable service. Not worth one star. The vendors of a flat I was interested in took weeks to come back to me with their decision. Although I appreciate that vendors are entitled to take time making a decision, at no point did I feel supported as a prospective buyer or that Edwards & Co had any sense of urgency or desire to make a sale. I had to contact them every step of the way to even get an update on my offer and each time spoke to someone new on the team. I'm still waiting for a call back relating to an offer - despite being polite, the team are totally ineffective.
Sent email Final Offer Accepted only to leave the property on the market and inform me of a higher offer a week later. Costing me legal fees and wasting my time. These cowboys are at it.
Having viewed a number of properties with Edwards and Co I have found them to be nothing but honest and professional. The staff at the office are friendly and nothing has been too much trouble for them despite me being the fussiest home seeker. I have also been viewing houses with other agents and although friendly ect they do not seem to have the personal touch of Edwards and Co. I have finally found my new home with them and will not hesitate in using them again and recommending to friends and family. Thank you Edwards and Co.
Sorry about the silly name lol my name is Matthew, I would just like to say Edwards and Co were a complete pleasure to deal with when selling my house in Thornhill, from the moment Simon visited my house to value it, till I handed the keys in on completion I highly recommend Edwards and Co.
Edwards were recommended to me by a colleague who had recently bought a house from them. The staff at Edwards were really helpful and friendly keeping me well informed at all times during the purchase of my new house, helping to make the process smooth and painless. Would recommend without a doubt, a pleasure to deal with.
We recently referred these guys to help a member of our team who was in desperate need of help after being let down BADLY by another Rhiwbina agent. Simon and his team reached out and hand held through a difficult and stressful time to deliver a perfect move, which then in turn, lead to another instruction and subsequent sale! Win win! Well done guys, great job...
As a first time renter I found Edwards & Co to be really, really attentive and helpful throughout the whole process. They listened to my requirements and were able to match them to a property immediately. I needed a flat fairly quickly and they pushed it through with no fuss at all. I couldn't be happier with their service and certainly wouldn't hesitate to recommend them to my friends. Five stars from me!
I needed a tennant in my Caerphilly home very quickly. The staff at Edwards and co found one and had them in place within 2 weeks. A fantastic achievement. I was going to manage it myself but because they were so professional ,courteous and extremely knowledgeable about the rental market, it made sense to use them as my letting agent. It s been 6 months now and they have been awesome. A great team lead by a great husband and wife team. Thanks to ALL at Edwards. Can t recommend you guys highly enough
A friend coming from London was looking to find 12 months' rented accommodation in Cardiff - and as I was close-ish to the ground, I got the gig! I registered my interest with several agents, all of which were quick off the mark in coming back to me - but Edwards were easily the best in terms of coming up with a shortlist of properties that matched what was wanted. Having whittled that down, they arranged several viewings at very short notice, met my friend and I off the train and gave us a tour of the properties. My friend found what she wanted, and Edwards then went the extra mile and more to sort out the paperwork quickly and a couple of minor issues with the landlord. TBH, I couldn't fault anything - it all happened like clockwork, no hidden charges or costs, and when a couple of issues have cropped up since, they've sorted them out really quickly. Relief all round - it could have been the end of a friendship! Top marks.
