Why does a company keep telling it's customers they will receive their documents within two months for international shipping if they clearly cannot handle the logistics of it (why is there no tracking number???) and have a history of compromising people's lives because of delays?
They cannot aim to be an international testing service if they can't handle mail outside of the US.
Still waiting my documents, three months late, by the way.
This is a company of scammers. The only objective of this company is to steal your money. This company requests $250 per exam and after the exam, they will send you a score by mail and you have to "TRUST" the work of these INCOMPETENT people. I received a completely UNFAIR score in the speaking and writing tests, and when I called to request a copy of my exam, they told me that I cannot see/review MY OWN exam, and if I want to be scored with JUSTICE, I have to "PAY $160 MORE!!!!! you don't have the right to view your mistakes and know WHY you got the score that they said you got. They will give you a BAD SCORE with the only intention to gather more of your money.
They are thieves protected by the security services, acting as if they are following the security rules, but they are NOT!!! The PROMETRIC Test Center of Charlotte is a shame, during the LISTENING test I could not hear anything, everybody was talking while I was trying to do my listening test, I raised my hand, just like the security guard told me, and nobody came to help me and fix the problem. The score of the LISTENING wasn t JUDGED RIGHT and doesn t correspond with my listening level of English.
This company will make you do the test over and over until they steal all your money!!!! You cannot complain or request to do only your listening test again, due to they didn't provide a room with a reasonable level of quietness. The authorities must run a noise test for the test room during the exams. Furthermore, the authorities should NOT APPROVE these centers to do the TOEFL listening test. On the other hand, ETS must give a FAIR score with the $250 that each student pays at the very first time, instead of requesting 160 MORE DOLLARS to give a student a FAIR score in the speaking and writing test. Nevertheless, this CORRUPT, UNFAIR AND FAKE company will never give you a fair score on the first time, they will make you do the test over and over until they accumulate enough amount of money from each student!!! I DO NOT recommend this MACHINERY OF CORRUPTION!!!
Sant Rajinder Singh Ji Marahj
Please help me get a job here.
Thank You.
Ripping of students to finance their exaggerated salaries! This company is not charitable, its crookedly! Shame on you!
thank you for ripping us of!
We paid $250 for the TOEFL test in St Pete, FL. My son (16yo) took the test providing his Florida ID (real ID compliant) and now we receive notice that the test result is canceled without any waiver of fees because YOU don't accept Florida government issued ID as proof of identification.
Completely not acceptable! You are misusing your monopoly!
Do not recommend.
Revenue is important, but being greedy is not the way for a giant company with multi-million revenue yearly.
First, I was convinced to change my exam from the one in the test center to Special Home Edition and they claimed "it's the same". Now, AU and NZ don't accept it, but nobody cares.
I cannot recall when I have ever experienced such poor product and service. 3 times an online test was cancelled and started, 3 times their system crashed and the test could not be completed. No explanation, no apology, only unprofessionalism.
[FRANCE]
Hello,
Where is my request for a full refund of my order 1384450 on 10/23/20 of 115 on my bank account for a TOEIC exam at LENS on 11/27/20 that you canceled? I am no longer available afterwards. We are still within the framework of the legal withdrawal period of 14 days in France.
I am currently approaching a consumer association.
cordially
TROY Damien
This company (Educational Testing Service aka TOEFL), its business model, its pricing and business processes need to be thoroughly investigated.
The business practices clearly border the limits of legality.
How can it be possible that I was told by this organisation that I cannot communicate in English (speaking test) when I have completed my bachelor and master in English and I have lived, and worked, in English speaking countries for years.
There are two things that explain it all: money and monopoly. They never have enough, and because students have no choice they are forced to pay and repay...
A crooked organization whose main line of income is ripping off graduate students. ETS specializes at creating tests that have little to no correlation with overall performance as a graduate student, and then overcharging both the school and the student for their services. Despite paying 180 dollars to take a test, students still have to pay 27 dollars for ETS to send an email to schools stating their test scores. This is extortion. Most P.I.s agree that the GRE has limited utility but acadamia for some reason still requires this test. How does this organization have NGO status???
Cross the mountains and waters to give ETS a bad review!
ets.org