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Review of Educational Testing Systems

This company (Educational Testing Service aka TOEF...

This company (Educational Testing Service aka TOEFL), its business model, its pricing and business processes need to be thoroughly investigated.
The business practices clearly border the limits of legality.
How can it be possible that I was told by this organisation that I cannot communicate in English (speaking test) when I have completed my bachelor and master in English and I have lived, and worked, in English speaking countries for years.
There are two things that explain it all: money and monopoly. They never have enough, and because students have no choice they are forced to pay and repay...