Ed Voyles Automotive Group Review

Had our 2013 SantaFe serviced yesterday. They found 2 front tires and rear brake pads needed to be changed. Will need to take car back due to left rear brake pads making a very loud squeaking sound when I apply the brake.
Took our SantaFe back to have the rear brakes checked. Adjustment made and test driven.All good. Thanks Ed Voyles service team and Cathy S.

Didn't have a place to plug up for your phone, like in Columbus. Forgot to call us once car was done

Pay attention when you get your car serviced. I've bought 2 cars there. If you get a good rep, it becomes a better experience. There was a lot of construction when I last went, it may be completed now. I nice selection of vehicles.

Service center could use alittle work but over all had a great experience. When you call to get a status on your vehicle you have to talk to the 1 guy handling your car. If hes out sick forget about it.

Brought my 21 year old Honda CR/V in for timing belt service. Service writer to mechanic all did a very professional expert job. Vehicle runs quieter and smoother with more power than it has since it was new. This was a complicated service with many belts, parts and fluids that needed changing. After a week there are no leaks or any problems that showed up "after" the service. Thank you Ed Voyles for a service dept that treats its customers well at a fair price.

Mr Price, Shannon and the rest of the staff are Phenomenal. Dealership A1

What a deal they gave me can't go wrong here a must visit. Car Dealer Before U Buy

Beautiful show room and knowledgeable and friendly salespeople. I highly recommend. 5 stars

This was a perfect experience throughout. I m normally someone to overthink and stress out about the car-buying process, so I was very happy to walk into this spacious, organized and friendly facility. This was my first time ever leasing a vehicle and I received excellent customer service from everyone involved, but especially from my knowledgeable salesman Leo. You will not feel rushed or disappointed. It is worth the trip from anywhere in the area to go to this state-of-the-art Honda Facility!

I purchased my first brand new car from here. Staff are friendly.

We loved our experience at Ed Voyles! If you plan to buy, ask for Jackie! She was fabulous to work with and extremely knowledgeable.

Great folks. Purchased a car from them. Can recommend them to anyone.

I agree that once they put their hands on the vehicle you will be visiting them often. Will never visit this dealer again. Sorry but it is the truth

I've been coming here since moving to the area recently and have used this shop many times for my vehicles . the staff is very friendly and helpful and they have always been able to get my vehicles in very quickly. They also offer a complementary shuttle if you live within a few miles of the area so it's harder to find a reason not to get your car looked at. I'll be coming back soon I'm sure.

Great service!! They've taken good care of my car!

I accompanied my daughter here when she bought a pre-owned Hyundai. I was impressed. Everyone was helpful.

Stealer! Long waits,so so repairs. First time was a pleasure. Second time ridiculous.

Bought a Hyundai Tucson from these folks almost 2 years ago. I use them for some service. Never had a problem or complaint.

Great deals , and the sales man and receptionist was very helpful , plus complimentary Starbucks coffee!

Decent deals and great customer service, but wait time is abysmal even with an appointment for routine service.

Absolutely fantastic display of true customer service. Shah was very informative and worked very hard to not only get me into a car that fit my budget but my personality , this was my first major purchase and I felt very relaxed and assured my money was being well spent. I have and will reccomend them to everyone I know looking for a vehicle.

-Tristen

(White ford focus se)

I received a notice my car needed recall service. I searched for a dealer to do the service. I picked Ed Voyles and I'm so glad I did. The staff was knowledgeable, patient, and kind. I knew what was being done, how long it would take, and what differences the service would make in my driving experience. The waiting room was nice, comfortable, and it came with SNACKS! During the service, the staff was attentive, and appraised me periodically of where my car was in the process. I will pick this dealer for future service, for sure. You should try them, too.

So this review is based on going to both the kia and Hyundai lots. Let me start by saying that we went to just look at vehicles to get a feel of what the interiors look like in person. This ended up being way more difficult then expected due to the lack of vehicles on the showroom floor also due to the vehicle's that where on the floor where dead so you couldn't get the trunks open with out getting someone to hook up the battery to a charge box. Overall just didnt have a good experience with Ed Voyles.

Money talks there not for regular hard working people

They gave me a an incredible price and completed my repairs in a timely manner. I am very satisfied with the customer experience I received

Good service options. Up front about needed work & cost estimates.

I visited the service department, I am from another state, the team was very helpful and professional. I can highly recommend the team.

Excellent customer service and care. I've been going to the Ed Voyles group for maintenance since 2003, and am yet to be disappointed. Yes, I've had some issues, but it's been taken care of right away, unless a Hyundai or a Honda part failed totally. In those cases, I've been given a loaner car and a friendly smile.
If you go to Hyundai, ask for Ms. Stump.

For the most part, this establishment has been great. With the exception of my last experience. I came in for an oil change in the evening 430pm, as instructed. I arrived @ 410pm. I pulled into the EXPRESS service lane as instructed. 2 service rep. Were present. Not one acknowledged me. Or even gestured . 7minutes passed and finally BRODY, whom walked from the other end of the shop to acknowledge me. I thanked him for his customer service . This gentleman has always demonstrated great customer service regardless of what he was doing. ( I believe its called multi- tasking) unfortunately some people are unable/ unaware of how to demonstrate this skill. Brody, you may have to give a in-service on how to be effective and efficient. Thank you for representing the values that you have been taught.

Judt their for an estimate, I have est hed this dealership grow to many different ones and I have purchased several vehicles over the years, yet through their many offerings they don't carry the brands I would prefer stills top notch outfit

Shannon in the Service department is Great! She is detailed and professional. When we invest to service our Honda Odyssey, we are consistent we are receiving quality service. Blessings

Good place, but should not have charged me diagnostic fee.. didn't fix..I turned around the corner, came back & then they fixed it. I felt ripped off.

Worst car buying experience. Couldn't even get a proper test drive.

My car has 5 factory recalls on it, I set the appointment up, and the person tells me my car should be done by the next day.... in the process of dropping my vehicle off, I m told that my car ACTUALLY wouldn t be done until Friday...at that time I ask for a loaner aka rental car, for the time that the dealership has my car in their possession. The service advisor Sean explained to me that they only do rentals, and it requires my DL, Insurance card, and a $200 deposit.... I was immediately thrown off because in no other major dealership have I been asked to give money out for factory recalls that were mandatory to be fixed. So I explain that I didn t have $200 of liquid money to be held at the moment, so if my car would be ready by Friday, I would be cool with a ride to my house and avoiding making it an issue. Fast forward to Friday and I don t receive any status updates on when my vehicle would be ready, so I decide to call the service center to see when I could pick my car up, and they didn t answer, so I left a message at about 2:45. I wait 2 plus hours and call again car 5:15, where I m put on hold multiple times only to be put on the phone with my service advisor THAT did not return my original call, and he then tried to explain the same rental policy from Tuesday which I explained I was not liable for, and he then put me on hold, to be eventually disconnected.. no return call still... 30min later. I asked for corporate numbers, which were denied, and I asked for upper management, which Sean said doesn t exist for the issue I have. So I DONT RECOMMEND anything done at all at ED VOYLES anything! Dodge, Chrysler Jeep and any other subsidiary should be ashamed to be represented by a company with this type of customer service or lack there of !

I only use genuine Honda fluids for my 1st Gen CRV and their prices are just as good, if not better than, online prices. Ed Voyles Honda is the place for all things Honda and right around the corner.

Do not got there, they don't value your business. Go to Thornton Rd Hyundai instead.

When I bought my new Pilot I was lied to by the salesperson, when I took it in for the first oil change, I was lied to by the service person. When I had the misfortune to use their collision center it has taken 27 days to now and they say it will be another week to repair the damage to both bumpers.
I have found the people who work for Ed Voyles Honda to be incompetent liars.
Needless to say I will never do business with them again.

This place is ridiculous. No one greeted us when we got there, the person who was assigned to handle our repairs acted as if we were bothering him when we finally tracked him down to ask him a question, and they never offered their shuttle service to us. He also lied and said he was trying to find us to talk to us before he dispatched our car for service but we were walking around. We were seated right outside of his office the whole time and he never did. We had to catch an Uber or wait 3 hours with no progress updates.

Very Nice Service. Valuable free detailing package with new vehicles

Ky was great to work with, kept me informed the whole time!

Just not happy. First took our 2014 KIA SOUL EXCLAIM that had 15,000 miles on it, to be looked at because the battery was draining after a day or two setting. They never found the issue. So we waited and researched what new car we wanted, and finally decided we wanted a KIA NIRO TOURING. We were hesitant about buying a var from this location. And we should have listened to our guy instinct.
Overall, the service and the salesman, was good. And we traded the KIA SOUL EXCLAIM and got what I thought we should get.
But, the KIA NIRO that we wanted was at another dealer ship about 10 miles away. So they worked out a deal to get the car from the other dealership. The process, even though we paid cash, TOOK FOREVER.
But they checked on us regularly. And they apologized for the long wait.
We had to pick up the car the next day, and because we work here on productions, we didnt have much time so they brought the car to us. It was a cloudy rainy day, so we could not see the car with much detail. But when I pulled it into the garage after I drove the salesman back to the dealership. I looked at the car and it had Swirl marks everywhere. The front bumper looks as if they have parked a car just on the bumper and has small circular creases. The hood has what looked like a brillo pad used on it. I called the manager directly and I got hung up on the first time I called. The next day I called and he answered my call. And said very apologetic, that bring it in and they would make it right.
So they did do a full detail. But the wax from the buffer is embedded into the trim on the drivers door.
And I found more swirl marks even afterwards. And because I buy cars frequently and details my own cars, my Audi's, BMW's, I got my by buffer and did the job myself. Basically, your treated like you are buying a KIA. And dont expect anymore. I will never ever buy another car from this group. Ever. And I highly suggest you dont either. If you like your new car like new when you get it.

The best Hyundai dealer in Atlanta!! This crew listens, serves and respects the customers needs. No pressure just a great experience from the cells tap all the way to management it was a wonderful experience. And they will work with you to get the very best price possible

Josef Fraizer is always helpful, very knowledgeable and honest. I've never had a bad experience with any advisor, but always try to get him if I can!

I always go here to service my car. I've had nothing but trouble out of these guys since the day I purchased my vehicle from them. When I was in the process of purchasing my car, I decided I wanted leather seats and a sunroof added to my 2015 Honda Accord Sport, so after the paperwork was finished, they told me to bring it back so they could install those two things. Well, I brought it back to them and they had to send it to their guys for it to get fixed. In the process of transporting my car, it was involved in a wreck. They called me up and asked me if I wanted to take this up with my insurance. I said, NO, it happened on their terms and not mine, therefore I'm not at fault here nor should I use my insurance for something they did. That goes against me. Nevertheless, I had to talk with the GM and fight with them for them to take care of the damages. They took care of it, but I went through hell doing so. One more thing is a couple of weeks ago, I went back for them to check my car out because it wasn't cranking. Before I went here, I went to AutoZone for them to check my charging system and battery on my car, they deemed the battery was bad and I needed another one. I tried to crank my car before leaving there and it wouldn't crank. They had to jump me off from there for me to get home. I have been charging my battery at home ever since, so it cranks. Anyways, I took it to Ed Voyles Honda, they checked my car out which was $70 dollars for them to do and they said everything is fine. My car is under warranty, but because the battery test was good they would not change it for me. Im done with Ed Voyles Honda. I'll never go back to them, I'll never buy another car from them and i'll never recommend them to anybody.

They got me in and out pretty quick and they're waiting area is pretty comfortable. Good coffee!

Really great service department, just renovated so it's large, open and clean. Once you drive in someone's going to walk up directly and help you so you don't have to wonder about what you need to do. Spacious waiting area with a place for kids and large window so you can see when your car is back even though obviously they'll tell you. They also have an automated text message system to let you know updates. Staff is very friendly.

Quick service and nice employees. Clean waiting room with view to see the car being worked on

Bought a car here and regret ever coming here. They'll be super friendly and do anything to sell, but beware the quality of vehicle you're getting. Never ever will I go to any Ed Voyles again, horrible customer service from the used Honda guys when I had major trouble with my car only 7 months after buying it.

Clean..Spacious, smells good. Enough staff & Free coffee #Winning

SERVICE! AMAZING Service! Polite, cheerful Service Writer, always with a funny, and appropriate comeback! ...
The Best party of the service was learning that "They Found" me a discount... ?Or Two? YEAH!!! THEY KNOCKED $180 OFF MY BILL! that's more than 50% - - - you can surprise me like that and I'll keep comin' back!

Excellent Customer Service
I received the warmest reception from Ron Thompson and Rachel in the service department on Saturday, 2-8-2020. Due to the snow, I didn't arrive as early as planned, but Ron still serviced my vehicle, checked for recalls and made recommendations of future maintenance. It's always a pleasure coming to Ed Voyles Kia!

The customer service is always good. They believe in customer satisfaction and going the extra mile to please their customers.

Very good experience buying a new car. Very friendly and helpful.

The service department is excellent and is being very responsive to customer concerns and needs about safety during this pandemic. The sales people, on the other hand, are refusing to wear masks or social distance and are laughing in people's faces when they ask for the mask to be worn. If you need maintenance, definitely go here - they really are excellent and and honest mechanics - but steer clear of any of the areas the sales people are working in.

I called before I came in and told them what I needed and the time I'd arrive, they said to come. However, when I got there they said the things I wanted fix would take too long. I asked if renting a car was an option so I could leave it overnight, and was told I would have to go rent a car on my own. Overall, I did not like the attitude of the service advisor and he was very unhelpful and dismissive. This was the worst experience that I've had with a Kia dealership and I've had my Kia for 6 years. It was a wasted drive and frustrating experience.