For the most part, this establishment has been gr...

For the most part, this establishment has been great. With the exception of my last experience. I came in for an oil change in the evening 430pm, as instructed. I arrived @ 410pm. I pulled into the EXPRESS service lane as instructed. 2 service rep. Were present. Not one acknowledged me. Or even gestured . 7minutes passed and finally BRODY, whom walked from the other end of the shop to acknowledge me. I thanked him for his customer service . This gentleman has always demonstrated great customer service regardless of what he was doing. ( I believe its called multi- tasking) unfortunately some people are unable/ unaware of how to demonstrate this skill. Brody, you may have to give a in-service on how to be effective and efficient. Thank you for representing the values that you have been taught.