4 years ago
I am extremly dissappointment in the way the booki...
I am extremly dissappointment in the way the booking for our wedding on 28th September 2013 in the Grand Ballroom North, was inappropriately double booked to co-incide with a Music Festival on the lawn outside on the same evening, despite our advance booking in January this year.
I am absolutely gobsmacked that this has happened, just 3 months before our wedding.
How on earth could we enjoy the venue with a Musical Festival just outside the room, we wouldn't be able to hear ourselves think, or hear our own music for the evening, or do the speeches without the music outside intruding the airwaves in the room, and we would not of been able to enjoy the terrace outside the room.
It's just wrong.
Kaileb, the functions coordinator took no blame for this, and had the audacity to suggested I change the date and all my bookings with the celebrant, photographer, hairdressers, musicians, and re-issue my invitations. I was offered another date, but he couldn't promise the same thing wouldn't happen again.
What is amazingly ridiculous is that Eatons Hill describes it's Wedding venue as Grandeur, Opulence, Elegance, and I quote from your website:..
"Our events team is dedicated to making your wedding seamless as possible. From the moment you make the first enquiry to that last kiss goodbye, you will feel confident that your day will be one to remember. If you are seeking that point of difference, an expression of your individuality, let our beautiful venue be your starting point.
Obviously that does not apply if a Music Festival will be happening outside the room.
I am dissappointed that i have not been offered a written apology, or compensation for the grief and dissappointment, and inconvenience of having to find another suitable venue.
I have yet to receive a written appology from management, and so i can only come to the conslusion that they have no regard whatsoever for what happened to me and my fiance.
Rest assured i am on a mission to let as many people as i can know what has happened to us and warn them that it could happen to them. I will spread the word far and wide.
Shame shame shame.