EasyParcel Sdn Bhd Review

Prompt hassle free delivery & parcel received in good condition. Thank you.

You need to up your service level, pal. I must agree with most of the people who commented here. Missed pick ups especially with Skynet and Nationwide courier companies (I've tried PosLaju, Skynet, Nationwide & Pgeon so far). You really need to improve.

I want to give a review of easyparcel service and their partners.

1. My parcels have been sitting on my desk for over 7 days. The missed pickup was reported but still, I have not received any better service from any of the courier services as if there is no communication and reminder been put through from easyparcel to the courier partners especially POS Laju.

2. Rescheduled pickup was not informed to me and courier came to collect when I was not around. Didn t leave any numbers to call.

3. I rebook the schedule thinking it will transfer the responsibility to other courier but instead I was charged again for easyparcel and its courier service own fault.

4. I am a new easyparcel customer. I have the impression that easyparcel service is reliable and solve people's problem in doing deliveries without hassle. Obviously, my impression was wrong. Worst earsyparcel take my money up front.

Apparently, after googling, I found there were so many complaints about easyparcel rampant missed pickup and left customers hopelessly waited for their parcel to be picked up.

Hope I will receive immediate better service and expect to resolve it by today else I will report this mistreated event and handling to KPDNHEP for further action. Tq

A good and convenience platform for courier service.

Items delivered in good condition. Tracking system helps a lot & very user friendly. The courier guy is friendly and well behave. Overall, i am very satisfied with EasyParcel services. Thank you.

Fast delivery and hassle-free. Can arrange for onsite collection and deliver on the next day. Good job, keep it up!

Stupid courier channel. Wait for 2 days still No 1 come & pick up . No follow up , juz like niddle drop into ocean.

bad service , parcel gone for 2 months already, easyparcel no claim ,no reply, just keep on asking the detail of the parcel ,photo of parcel, but no claim at all.no responsibility, very very bad service , please do not choose delivery under easyparcel.

Thank you EasyParcel ! you help me save a lot of cost and time :)

Terrible service. unprofessional customer service. I am shifting to matchdespatch which offer much better value.

parcel condition is good, sender sent out on 18th, 19th and 20th are weekend, 21st is Thaipusam so i received on 22th. Some even send the parcel during weekends or public holidays, so the speed is not impressive enough.

very user friendly and keep the promise of texting & emailing the location of the item

The delivery man did contact me upon arriving and cooperate to put the parcel as I ask due to no one is at home at that moment.

delivery and item received very fast and in good condition

Excellent service. Speedy delivery, hassle free and prompt notification.

GREAT PRODUCT, HASSLE FREE, QUICK DELIVERY, EVERY THING A MAN COULD WANT

bad experience. Booked and paid for a delivery, no updates on the date of collection and delayed the whole procedure. Futhurmore a simple apology was given with no update on collection, was left helpless.

Parcel first failed delivery on Jun 20 at 9+pm even after repeated reminders it was an office address. Alerted them on Jul 05 that parcel was not delivered. Other than repeating over 3 consecutive days that they are waiting for courier to update them on status, with no means other than a generic email to contact the courier, they basically cannot be bothered with your missing shipment. First and last time i will ever use them and Janio.

Good service, delivery fast, parcel also in a good condition. The deliver also very nice

The service is really fast. I just got banked yesterday. Tomorrow is good. Prompt handling by seller and also the delivery agent. The fastest delivery I've ever had is XD

The WORST PARCEL SERVICE I have ever had.
DO NOT listen to all these reviews below, it looks too fake !

Personal experience;

1) Late PICK UPs
2) NO SHOW PICK UPs
3) NO CONTACT to CLIENTS !
4) Spend HOURS trying to get SERVICE

DO NOT RECOMMEND ! If you want to do business, Easy parcel is NOT your partner !
BEST to go direct and not waste time with Easy Parcel

Have a look at their FB page with ALL the complaints from other users !
Good reviews my A$$.

Why i like the service is my parcel is in good condition. beside i can keep track on my item via SMS as any updates it will notify me. I'm looking forward to use the service more in future especially during festive season

Overall it was easy, fast and reliable. The only thing that I hope will improve is make the postage address space longer; my address is long but the space only allow little alphabet count. Other than that is superb

Really save my time! No need to queue at Poslaju Office anymore. Also can upload many orders in bulk.

Please don't use this service. Customer service doesn't help. Twice my parcels went missing and they refuse to refund. They say same day collection but collection doesn't come for weeks and no follow up at all. Wasted my RM100 reloading and not using. What a cheat

Very disappointed with the service & system. Dropped off my parcel at their pgeon point, received sms notification straight away. However online tracking system not updated at all & upon checking they did not received the orders. Request to manually inform the courier service about the missed pick up. However, my parcel is still there after 5 days.

The delivery man is very well-manners and responsive.

service is not efficient because i did place an arrangement for my parcels to be picked up by courier BUT some of them didnt get the information from easyparcel. Also, we received a late notification from easyparcel. This is really upsetting and please improve your efficiency.

I love the service so much.EasyParcel handled my parcel with love and the delivery was fast.Highly recommended

Sent from Malaysia on 22 Sept 2020 and arrived on 28 Sept 2020. It took only less than a week with value for money to arrive Japan where I am residing.

Hassle free, cheap and reasonable most of all the box was in mint condition.

Will definitely use it again with the fees and professional handling.

Good work EZParcel.

The most bad courier service is the DHL!!! still can giving 5 star if can i 0 star also dont want to give

Very poor customer service. Give their courier partners priority rather than their paying customers. Might consider Matdespatch once credit finishes.

Fast delivery & good quality of service. Product received in good condition.

The service is superb, very professional and efficient. From the collection to delivery was very smooth. I already expected delay due to covid19 so no worries about few days delay because I could keep track and update where is my parcel is. I received it in very good condition and the price are so cheap too compared to others. Highly recommended.

Had a few hiccups with pick up and delivery but it was the courier's problem and not easy parcel's. However, the team at easy parcel went all out to solve my problem. Thanks and keep up the good work!

I was provided with excellent and efficient service from Easyparcel while facing some issues regarding my parcel, and I truly appreciate it.

Fast delivery and give me the tracking number through the sms.. Really recommended

Received parcel in excellent condition and earlier than expected. The tracker was very useful innmonitoring the process. Thank you and do keep up the good work, EasyParcel.

Been using their service for close to 3 years. It has been good all this while with usual hiccups like missed pickups, missing parcels, etc etc. Happens to all courier companies and they are not one at fault as they are just a platform offering such services.

However, recently it has become frustrating to deal with them. I have ordered a pickup for Pos Laju on 30 July 2018 and the parcel was delivered to my customer on 2nd August 2018. All was smooth till I received a mail on Aug 30, 2018. That is precisely 28 days after the parcel was delivered.

The email mentioned that there was a weight dispute with the parcel (instead of 5kg it should be 7.05kg). So instead of RM 6.90, the actual charges is now RM 48. Since Easyparcel is a prepaid credit based company, hence they would deduct RM 41.10 from my credit.

FIRST: I have sent the same item using Pos Laju many times and there hasn't been any issue.
SECOND: Couldn't this company verify with the customer before sending? If the customer choose to proceed and agree with the surcharges, then go ahead and SEND.
THIRD: A backcharge of 28days after the parcel is delivered? So if the aunty who sold me Nasi Lemak this morning asked me to pay extra RM 10 after 28 days of eating the nasi lemak is OK??

I'm starting to feel afraid of using their service esp Pos Laju. They DO NOT care about their customers and just follow whatever the courier companies mention. I have an existing account with Gdex and sometimes weight dispute happens but they are good with follow up. They would come to my office to see and weigh the item of dispute. With Easyparcel, its a NO.

Anyone who wants to use their service, think twice about it. I would just finish up my credit with them and open an account directly with the courier company. Less hassle without the middle party.

Sometimes great sometimes not good enough, which mainly is caused by poor efficiency of courier services in Malaysia

i always give 5 star. but when i read the review i give 1 star only.

So far so good. Aramex and TNT pickup has never disappointed me so far. The customer service Lucas is responsive. It'd be great if you guys are able to extend the operation hours to attend customer's queries. Keep up the good work!

Dont use this at all cost... poor communications despite being the middle men that they should be good at it since this is part of their core services and this had also resulted numerous delays in picking up my parcels and making their own decision without getting my confirmation

My parcel was collected at 1.30pm yesterday but till I cannot receive it till today.. There is no contact number to follow up the shipment status... Bad service and poor management as no contact number to follow up d shipment.. This is very important for a logistic company...!!!

It's nice of them (the company) to inform of the package arrival as well as the tracking which are given without asking... Though the parcel sent to me is durable and not the fragile type, i am still certain they would handle every item regardless with the utmost care to make sure the recipient is satisfied.

First experience with easy parcel using nationwide express courier. Domestic delivery.
Placed order on 11/9/19. Collected by staff on 12/9/19.
Receiver still have not receive the parcel by 17/9/19. Online chat with EasyParcel can only tell me that the item is due for delivery and will revert to the incharge person. Email support replied delivery will be in 1-3 days and to revert to them if still have not receive the item.

Receiver found the item at Nationwide express STORE on 18/9/19 in view of too long duration of delivery. End up self collecting instead of delivery to front door.

The worst service. No one come to pick up my parcel on the designated date. I have been waiting from 1PM-6PM ( according to their SOP ) Still no one comes pick it up at 6.35 PM. Customer Service only reply that they remind carrier, but I did not hear back from them! The worst!

Nice to receive on time.... proof to all your service is more than excellence.

pleasant experience. Delivery time, the item condition is great

Sadly i waited the whole freaking day for my parcel to be picked up as i booked for pickup today. Wasted my whole time. Not a single word from them. Lastly cancled shaja la. Promise is a promise la guys. Ive waited the whole frigging day!!!

Good service, and easy to use . Will be using this to post all my parcels

Very fast delivery and good information displayed on the tracking page. Keep it up!

Easily Tracked,, quick Shipping Speed.. VERY REASONABLE PRICE...

Thank u