Duresta Upholstery Ltd Reviews

Maybe they should spend less time claiming furlough money and more time fulfilling orders they have been paid for. Good luck if you risk buying something from them.

My sofas are still beautiful but after 13 years one base cushion has a worn area . I would like new base cushions or a refill and covers to match would double the life ,but sadly the fabric is no longer available through Duresta ,I have asked for the name of original supplier a porcelain stripe and a dragon design ,fingers crossed it has been a fantastic fabric for me .

Bought a duresta chair, bad stitching and dent in arm. Assessor came out and reported yes the product is faulty, but I may have done the dent. I was told duresta now manufacture their furniture at Parker knowles which is a less superior product, maybe why a deterioration in quality. In any case there is no quality checks. Duresta appear to be moving from high end quality furniture to less quality affordable furniture. Shame!

Always had duresta sofas/chairs and never had any issues, very pleased with them.

A fully packaged sofa without pre-setup left in my house, and it is impossible to set up by myself without professional tools. Never had such a pricey item arrive without set up and no set up tools in the package, and now I need to buy More

I placed an order for Duresta 4-seater, 3-seater and 1 sofa chair with Furniture Village Reading on 01 NOVEMBER 2019. After almost 3 months, the order was partially fulfilled (4-seater and 3-seater arrived after much follow up) but Duresta informed Furniture Village in early FEBRUARY 2020 that it's run out of fabric to make the sofa chair !! So I have the 4-seater and 3-seater now but there is no delivery gaurantee on the sofa-chair. Furniture Village Reading are clueless on delivery timescale and Duresta is happily taking it's own sweet time in gettng the fabric. I'm now told that it MIGHT arrive in w/c 16th MARCH 2020 but I'm not holding my breath. Appalling example of order management, supply chain and customer relationships failure by Duresta and Furniture Village Reading. It's clear that niether party cares for the customer's hard earned money and treats such situations as 'business as usual'. Buyers be aware !

I've had my brand new Trafalgar suite delivered last week and am extremely happy with the quality and service I've received by Duresta. Only problem is, I don't ever want to get off my sofa now! Highly recommend!

Furious that this company due to 1 person being sick closed the door to their factory today as I was en route from liverpool.

Duresta got my first order wrong. Right sofas , wrong material. Factory error and months of waiting.
But I was willing to give you another chance !!!
I sent an email early that morning to request the appointment but followed this with a call.
I was shocked to hear that it was closing at 10.30am. Due to the key holder being sick.
I have my own family run business and I have never closed my doors and we have dealt with devastating issues and we managed to keep things running.
Cannot believe such a large company can carry on like this. Very unprofessional.
I have had to give this 1 star to get my post out there. But I would give 0 stars for 0 service.

Beautiful furniture, excellent service, lovely staff