Drivers way Reviews

Great place to get your vehicles and to sell your current vehicle! Try them out and see!

I found what I thought was my ideal car. I had a wonderful experience purchasing a SUV at Driver s Way in 2012. I trusted this dealership. I was ready to sign on the dotted line. Although it was an as is vehicle, I asked if the car had been inspected and if it was mechanically sound, and I was assured that all was well. I was told that it would have been wholesaled if it was not appropriate for a retail sale. Luckily now in hindsight, I had to wait until the next day until financing could be arranged. So the next morning I brought my husband in with me to inspect this vehicle I was so excited to buy. He found rust in a number of places and it appeared to him that it had been flooded. Needless to say, I did NOT buy this vehicle, and I m so grateful to my husband for saving me from a costly mistake. My salesman was nice and professional, but as a cautionary note, I highly suggest that you have any car inspected that you are contemplating buying from Driver s Way. This dealership is one I can no longer trust.

Terence Corprew was the consummate professional while helping us find the right Honda Odyssey for us. He was efficient and friendly, a nice balance between building rapport and helping us get home with our car as soon as possible. I like the Driver's Way model for car sales. You have all the information you want to select the car and Terence guided us through the process.

My wife and I wanted to save $ on a used car, and avoid being bothered by pesky salesperson. So we thought buying a car from an individual would be the perfect route for finding the car we were looking for. We looked at several cars that appeared to be in great condition on the internet, but not so great in real life....

After getting disappointed several times, we decided to try Driver's Way. I was apprehensive about buying from a dealership at first, b/c of previous experiences. But when we walked into DW, it was a totally different atmosphere from a typical car dealership!

We were met by Tim Shaw (our sales associate) shortly after we walked into the store. Tim made us both feel very comfortable. It WAS NOT the typical high pressure sales pitch that you get at other places! He was very helpful, courteous, respectful, and he cared about helping us find exactly what we were looking for. I can't say enough about how well we were treated, and how pleased we are with our new car!

The car we bought was as close to a brand new as you'll ever find! DW is obviously very selective about the cars they sell, and the staff they employ!

Thank you Tim Shaw! And thank you Driver's Way!

thanks dylan for your courteous and professional way you helped us with our purchase of our corvette you are very knowledgable withy your services also drivers way is a very professional dealership and i would recommend to a friend

Arthur & Aneda Chandler

& ANEDA CHANDLER

Definitely a different way to buy a car, a Great Way... no pressure at all, eager to help , but not pushy , Grant Montgomery was an excellent sales associate, he did it all, did not have to bounce around from one office to the next, he made buying our car a pleasure. .. thanks Grant, and thanks Driver's Way

I have purchased vehicles from this location before. Process was seamless. I had an issue with the heater after purchase. No questions were asked....just bring it in and they would take care of the issue....they did.

Great experience with Driver's Way and Bruno Reichert in assisting me in finding a Nissan Pathfinder, and confirming that the Pathfinder was right for me and my needs.

FROM KATHERINE BALL: Just bought a 2016 Honda CRV for my college junior daughter at Driver's Way. Rich Hodges couldn't have made it easier through the website and his help narrowing down our choices. We live in North Carolina, so this was essential in making an unusually quick car purchase. When we arrived at the Pelham location, Ryan Lynn had our car waiting and cleaned and the paperwork was so quick and easy. She was in that car and on her way back to college in no time, and I couldn't believe it. Never experienced such competence, friendliness, efficiency and GREAT PRICES anywhere! GO SEE THEM!

Excellent selection. Vehicle looked like it had just rolled off the showroom floor. No hassle Sales Team. Adam Negron is the guy to ask for. Simple, fast and a great ride for the price.

I enjoyed the no pressure atmosphere. David Nichols was so easy to deal with!!

Chad was the best..
Best car buying experience.

We purchased a new car her last week and were very happy with our experience. We worked with Kirk ahead of time, he arranged to meet us at the Pelham store because we were driving down from Huntsville and it was more convenient. He already had the two cars we wanted to see available for us to take a look at when we arrived. The car we decided on was needed additional detailing and he made sure it was sparkly clean when we received it. Kirk was professional and low pressure, probably the best experience we've had with a vehicle sale. The only con was that we were still there longer than we would've liked, but we know some of the extra time was toward the detailing.

I visited 4 other dealerships while looking for a new car. I worked with Mark Higgins, he was great to deal with and I was not pressured to buy at all. I looked at 3 different cars there and all 3 fits my requirements. I was givin copies of all 3 cars cut sheets and carfax reports. I reviewed them for a couple days, picked the car and went and picked it up. I would do business with them again and would recommend them. A+ Drivers Way.

We bought a Jeep Wrangler Unlimited from Driver's Way Pelham. Hands down the best experience we have ever had trading and buying a vehicle. Grant Montgomery was our sales rep. He greeted us told us how things worked there and didn't hound us. It is exactly the way a buyer wants a dealership to be. No intrusive questions, not pushy, no hidden facts or fees just easy. You test drive by yourself, the cars are open for you to look in any of them. We will always buy from them in the future. I will not fool with the nonsense of other dealerships. If you truly want a great experience car shopping you should go here first!!

I am repeat customer.....service is helpful and knowledgeable

Has nice cars for their mark up price but won't offer you a fair price on your car, said mine was wrecked underneath with no proof just saw 2 broken plastic clips on nose of car from where I ran off the road in grass and mud and low-balled me a poor trade offer, had a body shop look at it afterwards they said no damage on the car just two broken clips and realign the nose about a $500 fix, had a chunk to put down on the Grand sport Vette but I guess they don't like to sell cars to past customers, have bought 3 in the past even though the manager said I've only bought one, I was married once for 7 years my ex and I purchased 2 during that time in her name since she drove the cars, very poor management.

Always friendly and helpful. They do a great job and the service is fast.

Purchased a 2013 VW Beetle over the weekend. One of the easiest purchases ever. Mike Neel and Daniel Sullivan were top notch salesman in making sure I got the car I wanted at the best deal.When it comes time to make another purchase, I will definitely be back.

Went to test drive a car. Could not have been treated any better.

I bought a car and I wasn't quite sure it was the right one when I pulled the trigger... but with the 3 day return or 30 day/1000 mile exchange, I felt ok to purchase anyway. After 3 weeks I still wasn't satisfied with the car I purchased. Nothing wrong with the car... it just wasn't what I ultimately needed. Exchanged it for a Honda Pilot with no problem. Love my decision now. Daniel was my sales rep and continued to work with me throughout those 3 weeks as I came back and test drove numerous cars. His supervisor Eric went above and beyond as well. Thanks guys! Great doing business with you!

Had a wonderful experience with Bruno Riechert. 11 years with Driver's Way. Very personable and knowledgeable and definately goes the extra mile to ensure complete satisfaction. Helps pair you with the perfect vehicle for your needs and provides options that will meet financial needs. The dealership itself is very clean and well organized. The vehicle lot is open for walk around looks 24/7 365. It is very well lit and very safe. I recommend stopping by to have a look and enjoy a great customer experience with Bruno.

I sold a car here and that made me want to come back to buy a car. My experience with Daniel was excellent.

Not a good experience at the service department. Felt more like I was a nuisance to them with my scheduled appointment.

I went to Driver's Way to purchase my first car. I worked with CT, and he was incredible! He took the time to explain the details and made me comfortable in the buying process. Highly recommend!

They were very friendly and knowledgeable (Camara was my salesperson). The transaction went smoothly, and I would definitely purchase another vehicle from them.

Friendly staff and always very helpful. Drivers way make it easy to buy a car

I recently purchased a 2017 Infiniti Q70 from this location. My salesman, Marshall Glenn was great to work with. Not ONE TIME did I feel pressured or forced to make my decision. His patience and willingness to work with me and make sure all my questions and concerns were met was first class customer service. Thanks for everything!

Just bought my 4 vehicle from Driver's Way since 1998. Incredible service as always. Second vehicle purchased from Bruno Riechert. Highly recommend him!

I haven't purchased a car since 1998, and was nervous about the process after so many years. I knew what I wanted in a "newer" car (I decided to buy a used car after doing some research), and had heard very positive things about Driver's Way. As luck would have it, they had the car I was looking for: A 2013 Camaro Convertible. I sent an email requesting info. Anthony Hardin and his team responded immediately. Anthony set me up with Daniel Sullivan, and from the moment of introduction, I felt at ease. Daniel showed me the car, then handed me the keys for a solo test drive. After about an hour or so driving the car around, I knew I wanted to pursue the purchase. Daniel and Anthony made the entire transaction not only effortless, but a lot of fun. The easy rapport, smiles, and conversation not only set me at ease, but created a strong sense of trust. I walked out a few hours later owning a car I was proud to drive, and feeling extremely well taken care of by a team of caring professionals. I really can't say enough kind things about Anthony and Daniel and how good I feel about doing business with them. Thanks, guys!

We were very impressed with the service we received at Driver s Way! Chad, our salesperson, was very friendly & helpful. Probably the best experience I ve had with buying a vehicle!

Marshall was exceptional!! He answered all of my questions and made the whole buying process very easy! I would definitely purchase from him again!

Great experience from the time we walked in until we left with a new vehicle. Terence made it as easy and as stress free as possible. Other staff interactions were very pleasant as well even if was just simply saying hello!

The best place to buy a car ever! I purchased a Toyota there in Nov 2019. The salesman Eddie was great. When I got home I had a small problem with car and they took care of it, right away no hassle, no questions asked. Refunded me for key repair promptly. Manager Mike was also great to work with. I recommend Drivers way Pelham store highly. I know any other car I buy will be from there.

Sold my car and got an ok price. But you have to remember you re selling it for wholesale price so don t expect full bluebook.

Couldn't be happier with Driver's Way, especially our sales guy Ryan Lynn - we were happy to give him repeat business!

I knew it was time to let my old car go, and since my wife has had good luck at Drivers Way that was the only place I went to look for a new ride. Joe asked questions and listened to my answers and quickly found several cars that fit the bill. After a couple of test drives I knew which car I wanted and in no time the paperwork was done and I drove away happy. Joe even stayed late on his anniversary getting the final details squared away. Drivers Way is definitely the way to go when you're looking for a good used car.

I would like to thank Grant, Allen and Brian for being so nice and helpful to my daughter on her first car purchase. Spent hours allowing her to look at different cars and never once pressured her into anything. As a father that means a lot. Thank you again for helping her with her first purchase.

We purchased a 2009 Nissan Sentra from Daniel Sullivan in December 2017. The car has been perfect, and our 19 year old son loves the car. Daniel Sullivan took time to explain the details of the car and knew everything about it. He made the buying experience amazing and we will buy our next car from him!

Terrific and painless experience. I live out of town and made several phone calls about a vehicle. Arrived about an 11/2 hours prior to closing. Heather Carter was waiting for me and by 8:15pm I had completed all paperwork including a trade and was on my way back home. Highly reccomend.

We had a great experience. We were greeted at the door and Terrence answered all our questions.

Dave was the young man who helped us, very certious,,,,loved the fact that they show the carfax on each of their vehicles...so far so good. Would recommend checking them out if you are looking for a vehicle!!

The website with pictures was top notch to help me find what I wanted.
Then the staff was very easy to work with. I got a virtually new Tacoma truck with less than 11k miles and I'm loving it.

My wife and I were very pleased with the service here. They took care of every need and addressed every concern with a professional and cheerful attitude. Bruno, Dawn and the whole staff there are EXCELLENT! I will no longer purchase a car from any other dealer!!

I purchased a car from CarMax and was planning on trading-in my current car. When CarMax's appraisal came in lower than I was hoping, I decided to get an appraisal from Driver's Way as well. Their appraisal was $900 more than CarMax and the process could not have been easier. They did not have the make/model in-stock that I was after so I still made my purchase from CarMax but sold my current car to Driver's Way. I was not pressured to purchase a car at all. The selling experience took around 30 minutes and I only had to sign a few forms. The experience was so positive I'll be checking Driver's Way first for my future purchases.

This was my first experience with Driver's Way and it was AWESOME. Mark Higgins, my salesman, was outstanding, professional and very courteous. He went out of his way to get me in the truck that I wanted. It was so easy dealing with this company and I had no idea.

I have purchased two cars from Mike Neel at Driver's Way. Both times, he made the experience positive in every way....efficient, friendly, & informative. I would certainly refer him to anyone looking for a pre-owned vehicle.

Robert Peterson is the ULTIMATE Sales Associate! From start to finish he was SUPERB!!! I would encourage anyone who needs a quality vehicle to seek out Robert! I purchased a 2012 GMC Yukon Denali XL and Robert even included a bright RED BOW for Christmas. That sealed the deal. I am a Robert Peterson and Drivers Way fan for life!! Go Robert!

I could stop right there with my accolades, but I won't. Kevin Walker, Asst. Sales Manager, was also Super! He worked to get me the best financing and I have to say it was a GREAT RATE! Robert and Kevin are a SUPER BOWL worthy team! Go Drivers Way Hwy 280!

Have had more than one experience with this location and found them to have a good inventory as well as helpful staff

Chris Griffitts sold us our new truck and we couldn't have asked for a better customer experience. Compared to our experience at Hendrix Chevrolet, the difference is night and day. Chris listened to our wants and needs and never tried to sell us too much vehicle. We will definitely be coming back when we need another vehicle.

We just purchased our 4th car from Daniel Sullivan at Driver's Way. He has been our go-to guy since he sold us our first car years ago. He went above and beyond this time talking to us on his day off and patiently answering our questions. He also moved the car from Pelham to Hwy 280 to shorten our drive. Daniel is very knowledgeable and exceedingly helpful. The day we picked up the car, he had all of the paperwork ready sign. It is always such a great experience shopping at Driver's Way, knowing that we are getting a quality vehicle and that Daniel will be around to take care of us. Thank you!

Great place for car service/repair. Honest and trustworthy. Don does what he says he will do. Have never felt pressured with "add ons". I feel I am in a safe place with my car and my wallet!

Our experience at Driver s Way was spectacular. Our sales associate, Mark, was so patient and helpful. We did not feel pressured or forced at any time! I am currently nursing our 5 week old, and the staff even found a place for me to feed her, and moved a comfortable chair into the area for me. Everyone was so kind and helpful! We will definitely use Driver s Way again in the future.

Best experience I ve ever had buying a car. Fast, efficient and pressure free service. Highly recommended.

We were looking for a specific vehicle that we had seen online. Heather Carter took care of us from minute one, and let us test drive two vehicles to compare the one we wanted with something else in case we chnged our mind. We didn't. After this, we had some issues with our financing and she made sure the vehicle we wanted was waiting for us several days until we solved everything. Plus, she explained the kind of cars that are available without leading us towards the most expensive one. A+ for her and the car we bought.

We weren t expecting to find a car so quickly, but when walking through the lot with Chad Donaldson I felt like I was getting advice from a long time friend not a Car Salesman . He walked through the lot with us on two separate nights More

I worked with Heather Carter when I went to Drivers Way in Pelham, AL. They had a large selection, but she listened to my wishlist and took me straight to the perfect car. I took it for a test drive and we talked like old friends (not awkward like some other places). I bought the car same-day and love it. Go to drivers way and ask for Heather!

Wonderful experience ! Bruno Riechert was a pleasure to work with. Quick, easy and no pressure .

Best car buying experience ever. The Sales Rep Marshall Glenn was very professional and made the buying process simple. This is the only place that I will buy a vehicle in the future.

Sincerely,

Curt Weaver

Easy to shop without the hassel. Have purchased here before & have been very happy with the car.

I would definately recommend Drivers Way to anyone looking to purchase a vehicle. I worked with Eddie who took the time to identify my needs and suggested vehicles that would fit my price range and preferences. Based on his recommendations, I ended up purchasing a vehicle that was not even on my radar and absolutely love it! I enjoyed the personalized service as well as the no haggle price and no pressure selling philosophy. Very refreshing.

Online assistance was great. Daphne (mispelled) was awesome. Her asst was great. Chris did an awesome job and was very informative and answered all my questions. So glad I was fortunate enough to have a great group of people to assist me with my trade in and purchase. Best experience with a dealership to date.

Horrible customer service With Heather. They have at lest 10 cars on the lot that have recalls from 2010 to now. Heather seemed a little busy the whole time on her phone, never even came on the lot with us to show cars. All we asked was to look at Honda's with nav system and she showed us the door and said to the right now going to The Car Guys in Irondale where they take $1,500 down payment and $300 a month on a $18,700 CTC. WATSE OF TIME

Professional and courteous staff, always willing to go the extra mile.

It's sad when you walk into this dealership and it makes you feel devalued and invisible . Great customer service should be for everyone, Not some!

Saw a truck that interested us online and contacted Chad to discuss a purchase. Drove from Mobile to Pelham to pick it up and the entire process could not have been easier. Vehicle was sitting at the front door, clean and ready! Thanks for everything. Will highly recommend Driver's Way again.

Great customer service and they respect your privacy !

I bought 3 cars in 3 months from Daniel and can honestly say it was enjoyable. He was helpful and knowledgeable without being pushy. The cars were delivered clean within the time period I asked. My kids and I are very happy with our cars and highly recommend Daniel and Driver's Way.

Great service department, assisted me as soon as I walked in the door and had me a loaner car ready for me. I was in & out of there in 10 minutes.

Had a very nice rep. F&I didn t seem too interested in doing a deal. Too bad, went right down the street and bought one no problem the same day..

It's ok. I feel their vehicles are over priced but I'm not buying my grandson is. I'm just the cosigner.

For a first time car buyer this was one of the best experiences that I have had with a dealership. I currently work in the car industry and deal with dealers on a daily basis and noticed how some dealers will try to trick you to buy any and everything. But with meeting Tim Shaw with my father he noticed off hand I was the one looking for a car and everything was smooth sailing from there. I wouldn't mind recommending to go to Driver's Way and speaking to Tim Shaw on purchasing a vehicle.

Great great customer service by all their ppl i met. Just purchased my new to me 2014 F150. Knowledgeable salesman in Marshall Glenn! He got us in & out in about 30min. Ask for Marshall Glenn

Great experience with their selling model and working with Adam N. and the team!

Ryan Lynn made my experience buying my first car wonderful! I felt a lot of pressure from other dealerships, but Ryan was easy to communicate with and did everything to find the perfect car for me. After I made the big purchase, he has done everything to make sure the car is in great shape before handing off to me.

I will definitely be going back to him in the future if I ever decide to buy another car!

We had a great experience working with Tim. He was very knowledgeable about what we were looking for, and gave us lots of information about the cars we were interested in, and he even suggested some brands that we hadn't considered. He is helpful without being pushy, which we really appreciated!

I purchased a 2013 Ford Edge Limited from Bruno and am so pleased. Bruno was very professional, friendly and patient with me. I was impressed with his knowledge of the Edge and his willingness to answer all my questions as well as his no pressure approach. That is what I look for in a salesperson. I didn't go with the intention of making a purchase that day but I drove home with my Edge just a few hours after I arrived to "look". I appreciate all Bruno did to make this purchase so easy. He was awesome! 5 stars for Bruno.

I reviewed their website and found the car I was looking for. My son and I went in and walked the lot and found the car. We didn't get swamped by any salesman as we walked the lot, which I really loved. We were able to do our thing as a father and son and when we were ready we went right inside and talked to Marshall Glenn. He was extremely helpful and courteous. He helped us through the whole process, even financing. I was going to use my bank for financing, but he assured me he could get us a better rate, and he did. All in all, our experience at Driver's Way was fantastic. I was in and out of there in a matter of a couple of hours. If you want to buy a great car, truck or SUV at a reasonable price, then see Marshall Glenn at the Pelham location and tell him Dennis Wallace recommended him.

Had a pretty good experience at Driver's Way. Eugene Zinger was friendly and professional. He did not hassle me and quickly responded to questions that we had. I selected a vehicle that had not completed its inspection, but Eugene was able to get it out of the shop and show it to me and allow my test drive. When the vehicle was ready, Eugene was on vacation, but his manager called me to come and complete the sale.

Brant took great care of me, and made sure I got to leave with the car I wanted!!

Stay away from drivers way. The only way they will deal with you is if they screw you. They think eveyrone is stupid.

Awesome place to purchase a quality preowned vehicle.

Our sales associate was Daniel Sullivan for our purchase of a Toyota Camry for our daughter. Very good experience and will recommend to others.

The day prior to that we went in and had Ryan Lynn as our sales associate for the purchase of my Hyundai Genesis. This also was a very good experience.

I would recommend both sales associates to anyone looking for a vehicle.

Left the car with Driver's Way service department in the morning to get the oil changed. Asked if he could get us an estimate for some bumper damage. He said he'd try. Picked up the car in the afternoon with the oil changed and our estimate! He also told us about the oil change discount program which we will take advantage of in the future.

I bought my first car from here about a year ago and I have had nothing but problems from it. In the span of a year, I have had my transmission, coil pack, and rear barring go out. I bought my car and I was offered the insurance for it which I was hesitant about buying at first because usually these insurances don t cover much. After much consideration, and persuasion, I decided to get it. I was told by the salesmen that all the engine was covered, but I found out today after having to spend $500 that it is not. Be careful buying a used car from here and be careful buying the insurance. I m not the type to write many reviews, but I don t want someone getting into the same predicament that I m in.

Daniel Sullivan was a delight. This was my first purchase from a dealership in many years and it was a nicer experience than I thought it would be. Thanks Daniel!!

Daphanie was very helpful and we had a great experience here. Thank you, Daphanie, I love my car!

Found the vehicle we wanted online. Contacted Drivers Way. They had the vehicle ready to go for me before I arrived. We breezed through the paperwork, and I was out the door. Wasn't even a two hours. The no haggle process really speeds things up. It helps that they are selling excellent quality vehicles.
Definitely recommend this dealership to everyone.
Had a great experience working with Anthony and Daniel!

My wife and I drove from Chattanooga, TN to buy a car here. From the first phone call ("Is this car still on the lot?") to leaving the dealership the next day in the new car, we had a fantastic experience. Daniel Watson (our Sales Associate) had the car out front ready for us to drive. Once we took it for a spin and decided "yes", the paperwork took less than 30 minutes! No pressure, all professional.
It would be worth the ~5 hour there-and-back drive to buy from Driver's Way/Daniel again. Thanks Daniel!

We have been so pleased since our purchase of a Kia Sorento. Terrance was a great help, very friendly, not pushy, and had lots of patience. We were back and forth for two weeks before we made our decision. He was right there to help us with our questions. He even came in on his off day to do the paperwork for our purchase. Great Job!

Had a great no pressure experience working with Tim Shaw and Driver's Way. We would not hesitate to recommend him to anyone.

We had a great buying experience at Drivers Way. Our salesman, Mike Wahl, was very prompt assisting us even though they were extremely busy.
My husband and I highly recommend shopping as well as purchasing with Drivers Way. We love our new Infinity QX80.

A positive experience again. Love the friendly, knowledgeable staff. I usually know the model I want, but this time I had no clue. Mr. Riechert was extremely patient with me as I drove several cars, explaining the features in each one. Cars are top notch and clean.

Nice people. Good service. Beware of the vehicles with no warranty. They can be money pits.