Downey Nissan Reviews

Briana Reed set up my appointment with no issues. Andres Padilla met met at my appointed time. He was EXCELLENT. Answer all my questions, stated what they will be doing with my car and just how long it would take. While waiting I was sent an text video showing me what service they where performing on my car (Perfect). When completed with serving my car I had to ask, "WHAT HAPPEN WITH THIS COMPANY?" I was in shock of all the EXCELLENT service I was receiving. I will be taking my car back to Downey Nissan with confidence they will do an EXCELLENT job on my car. Thank You Downey Nissan.

Very polite and respectful. Nice waiting area with a screen indicating the progress on my vehicle was helpful. Overall excellent service.

Great service! My son was looking for a used car , they were able to find the best deal and they ended up giving him a brand New Car! 2021 Nissan Sentra! Thank you to Juan the sales man, the manager Rodolfo and Joon! Great Team work!

Recently purchased a car at Downey Nissan, Thank you so much to our sales rep Jason De La Torre for helping us out! He went above & beyond & made our experience the best! My family & I really appreciated his help & hard work!

Thank you so much Jason!!

Unlike other service departments I ve been to, this one by far was the best experience. I had no appointment and went for a simple oil change. I remember talking to Maury and he was super helpful and professional! I thought I was gonna wait forever but they took my car right away to start working on it. Not only that but the mechanics are very detailed and thorough on how they conduct maintenance. I love the fact that I was sent a video overview on the maintenance process and the mechanic explained it very well in detail. Over all, my experience was wonderful and I will now be making this my home Nissan dealership.

Just wanted to note how easy going, direct and informative Issac is. Honestly, I seen how much effort he put into explaining my service and I also seen how he interacts with other customers who may jump in to ask questions. Issac does his work well and it s definitely noticeable. Thank you for your very welcoming tone (very familiar family tone) and expertise!

Jairo was amazing! Worked out a great deal for me and drove all the way to Riverside to give me my car! Amazing service, will definitely always go to Downey Nissan. Thank you!

When we arrived our representative Abraham Garcia knew exactly why we were there and was knowledgeable about our needs. The LEAF that we drove away that day was just what I was hoping for and continues to impress me on every drive. With 10 years experience driving a LEAF daily, this gem is the most amazing and satisfying pure electric EV I have driven yet. We felt completely welcome at Downey Nissan and appreciated Eric Lewis the Executive Manager taking the time to assure that we were happy. We had a great leasing experience at Downey Nissan. Thank you, Peter Anderson and John Riley

Please stay away. Very very horrible service. I feel so neglected with my sales person and can t even talk about her supervisor. The front desk couldn t help me at all as well. Unfortunately I purchased and signed a contact for a vehicle with them. It has been about 5 days and the still have not provided any information nor the vehicle to me. What really upsets me is that I do get any updates on where we stand. I have to keep calling to see what s going on. They messed up the paperwork but did not notice until after we were done signing all the work which took about 2 hours. I gave them a deposit and signed away my vehicle. Therefore I still do not have a car. I requested to cancel everything and get my car and money back and they also do not allow me to do that. I have no updates and feel so neglected by this company. I do NOT recommend this dealership. Every time I call I get placed on hold and then hung up. Please do not waist your time and money with the dealership.

Jason De La Torre was an amazing person and an amazing dealer, very much recommended! Glad with my purchase! Thank you soo much!!