Friendly staff but old rooms. Don't get the top floor, very noisy by motors are just above for the central vent system. Impossible to sleep.
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After feedback from Hotel and review again, it's fair to say that the room was nice and if we would have had not the top floor, the review would be much better. I changed my review looking back.
Clean rooms, great customer service. Bathroom was clean but not laid out very well. Toilet was tight against the shower and awkward to reach the toilet paper. Also had an outlet partly coming away from the wall.
Nice hotel in very close proximity to the airport, mall and restaurants.
I only stay here for work due to the airport shuttle and convenience. If you are visiting NOLA stay some place closer to town.
Every other hotel in the world provides adequate towels yet this hotel only provides 1 wash cloth per room and sometimes only 1 hand towel. Plus my sink drain was unscrewed from the plug and just left in the sink. Your housecleaning staff need advisement and honestly, the rooms need more towels. The good things of this hotel is the friendly front desk staff and great breakfast buffet. But please fix the housekeeping issues.
I love the location and friendliness of the staff. Omg they give a warm cookie thats to die for. I stay here every week for work. I also loved the gravy for breakfast and the swimming pool.
Update :my last 2 stays wasn't so good. Each time the air conditioning didn't work. This last visit they ended up moving me at 1 am because it was literally 84 degrees in my room.
Not a bad hotel. Definitely not a high end or fancy place. Simple rooms, with basic bathrooms and beds. Nothing special.
This is a very nice hotel. The rooms, lobby and staff were great! The only complaint I have is the air conditioner was very loud. Self-parking for $8 a night was a plus. Verses all other hotels charging $40 + a night. The location was also perfect, was not too far from the city of New Orleans, and great food spots in the surrounding area. Would definitely stay here again!
Rooms are ok, all was clean no discussion. Only thing that I didn't like is waiting for shuttle bus aporox 45 min
Really nice hotel close to the airport and on the outskirts of NOLA. Clean, spacious and up to date rooms for a really affordable price. Ten dollar parking is a good price too but there's a few self parking spots as well. Nice pool area and good breakfast and room service menu. We'll definitely be staying here when we want to be in NOLA bit not in the French Quarter.
It was nice visiting that hotel for the event, it was short but nice.
Hotel close to New Orleans Airport with very nice rooms. The staff is friendly and the beds are comfortable. The bathrooms definitely need renovation and the water pressure leaves a lot to be desired. The air conditioning units are a bit old and can be a bit drafty around the unit but they work well so you can get the room freezing or hot quickly. Good hotel if you need some place close by the airport that provides a free shuttle. The wifi is most definitely slow.
Nice place to stay... good connection and hospitable staffs...
You have to pay for parking and breakfast. The pool was really big.
My goodness, we love this hotel! It's close enough to everything that you feel involved but far enough away that you still feel as though you're vacationing. The room was immaculate and the staff was friendly, helpful and engaging. Although the television is a bit small compared to the room's size, we quickly made this our favorite lodging spot whenever we visit. Cesar was absolutely great!
Like behind-the-scenes stories and filmmaker interviews from the nice room nice service people and great cookies enjoy the pool
Hotel manager was very friendly and receptive to criticism but night shift staff was very arrogant and rude.
Mediocre at best. Dated, dingy, maybe even a bit creepy. Musty smell in the hallways. It would do in a pinch but not as a first choice. The curtains in the room were totally worthless. Once the sun comes up it was bright as daylight even with them shut. I can only assume that the people who wrote the 5 star reviews must have never stayed in a nice hotel.
I stay at Hilton brand hotels all the time. Lets just say this one needs alot of work, not only do the rooms need updating but the personnel need to understand what customer service is.
Aside from the room that is in need of updating (that costs 179.00 per night), my wife has a allergy to down, so we called the front desk to get a regular pillow. It took 45 min and 3 calls each time it was "you mean the haven't come up yet". Then when we woke up, we needed to take a shower there was absolutely zero water pressure. I called the front desk to inform them of the water issue and they stated it was the entire town of Keener and there is nothing they can do. Don't stay here!
Nice and convenient hotel.....staff Kindra, Ana, Ronnie & Calvin make the stay fun and inviting :)
Room was very nice. Did not have much in the way of extra toiletries available (no contact lens solution)
Its ok. Regular hotel. Normal service , normal but expensive breakfast, clean rooms,
Summary all is normal here.
Staff is nice, rooms are clean. Pretty good location with several dining options around and close to the airport if you get stranded
Very welcoming staff! Warm cookies are always a plus, however I do wish they had some without nut! Room was very comforable and nice!
Good news is that hopefully they are starting to remodel lobby, because maybe the rooms are next? the rooms are horrible. Extremely old rooms with worn chairs and furniture with black stained calk in old tiles in bathroom. Entire hotel and rooms are damp and smell like mold or dirty socks. I had to change rooms because upon entering room, the entire carpet was soaking wet, just totally gross. Old beds, worn flat old pillows. I'm shocked that this property can still display the franchise name of Doubletree, it is by far the worst Doubletree I have ever stayed in.
Close to the airport. A little bit mold smell in the room. Room was nice. Nice training room. Expensive breakfast.
I asked for a sewing kit and was told they did not have any but the next day I got one from the front desk. I could not reach the front desk after letting it ring for a few minutes. The cookies were good. The double beds and bathroom were smaller than expected.
The staff was really accmodating. Kinda, the Supervisor made a bad situation easy. The nice warm cookies were delicious. The Hotel was nice, and clean
The bed was so comfortable. Thank you Doubletree.
Structure a little dated, but excellent and efficient services.
Very nice staff. Quite place even with the convention going on
Nice hotel, convenient location with a great staff.
The worst spot to stay. There are under construction they should not be opened during that time. Rooms were bad no lobby
The rooms are nice not spacious enough but there was a possum by the pool! It was a very scary event for me am my kids! & staff took forever to come an check on us all they said its nothing they can do about it & if we are scared we need to go! One gaurd came an said what do you want me to do catch it! That was very RUDE! This is my last time coming here!
Small and old rooms, service at breakfast a bit rude, but good customer service. Good managers.
Very nice hotel with a quality built-in restaurant and reasonable discount for flight crews.
I've never been there but I am working as a reservation specialist in this hotel, but I am 100% sure that the hotel is a wonderful place to stay for your travels.
Comfortable rooms with nice amenities. Bedding is perfect and the pillows are just right.
In a busy part of town, directly across from the airport. Front parking is sort of small but decent for initial check-in. Ana, the manager, is a gem. She's very polite and is customer service focused. There are some good restaurants in walkable distance. They recycle and practice sustainable cleaning. You get a warm chocolate chip (and walnut, so avoid if you have nut allergies) cookie upon check-in. A full breakfast buffet is available but it's about $16 per person if you don't have vouchers. There's a pool and tiki bar but it was too cool to use during our stay. I'd recommend, especially if you have a coupon.
Very close to the airport. Very friendly and accommodating staff. Clean comfortable rooms. Would highly recommend.
I just don t understand what is up with this location. I stay here often and they are all over the place with the service and room conditions they provide. I m often given a room with a/c that doesn t work, or a tv that won t turn on, and tonight the floor in my room is soaking wet. It s obviously just been cleaned, but who ever cleaned it didn t do the job right. When ever you call their airport shuttle service you often wait upwards of 45mins for them to turn up (the hotel is literally 4mins away) The front desk personnel are always hesitant to give out the cookies, which makes no sense! I really feel like they could be so much more at this location, but they really aren t reaching their full potential!!
The staff was great but the rooms have not been updated and are very small. The bathroom was extremely small. The bed was uncomfortable plus all plugs for charging devices were across the room.
Not sure what to say. I was there only to meet up with a friend. I enjoyed it.
Avery Staffing that were very nice and the hotel was clean
Meeting space was nice, Public restroom needs attention cause it has Sewer flys in it, Bar is GREAT, and the rooms were real nice.
Staff was extremely polite, rooms were clean and the beds were super comfortable and the buffet breakfast was delicious
Great location for the early run to the airport. The staff is nice and there are plenty of food choices close by. However the rooms are a dated and the rooms can be a bit noisy. The vans to the airport run every 30 minutes.
Waited 40mins at airport for complimentary airport shuttle. Called front desk 3 times.
Poor water pressure, Lukewarm water temp.
Wi l l n o t r e c o m m e n d
Update 1/21/2020
Same remark was sent to Hilton for record. Customer representative agent input my comment and logged it as Guest Assistance complaint. Hotel manager reached out immediately the following morning to follow up, though I have checked out since it was an overnight stay. I was credited with HH points by manager. Appreciate the follow up to address the issue.
A little small but still very confortable, clean and good service
Great for one day conferences. Clean and professional.
Loved the service bar was great and breakfast saved my life everyday we were there
Moved my car to front for handicapped passenger only to get threatened with towing by an aggressive staff member. Will not return!
not to to bad!! staff was extremely nice! and the room was clean. but the rooms are very small and the biggest sized bed they have is double, we wanted to book queen beds, but it is close to the airport which is good besides the noisy planes, no hot water for showers, all cold, small and old rooms, broken smoke alarms, only 1 coffee cup
Outstanding atention at the retaurant. Nice rooms clean bathroom and complimetary hygiene items as well ....recommended
Great front office staff. 5 stars/10 all around!!!!!!!!!!
The hotel shuttle is a very streamlined.....Front desk is always ready to help....Justin goes out of his way to be a friendly face as you check in and/or depart
My stay was great. The front desk was amazing. Ceasar at the front desk was amazing. He was friendly, put our needs first, and his personality was off the chain. Loved him.
close to access to the airport and super market and friendly service ...
