Hampton Inn Metairie Review

Everything was damn good! The customer service was great, the room was clean, and breakfast was good! Until I left my phone there and now Gertrude and her housecleaning crew say they can not find it? Bullshit, I left a message to return my call and I still had to call her back! then Gertrude the manager says she is goin to check the room herself after I told her where I left my phone and that she would give me a call back? Another bullshit story because she didn't return my call. So I had to call back and ofcourse leave a message again. And then another 24 hours goes by and I finally get a phone call from Gertrude saying there was no phone? Effin bullshit 900 plus dollar phone is gone and the b says I left clothes instead ya rt!!! Watch yourself people they are effin theifs at this hotel! Better watch your asses Gertrude and Crew!!?

Location is confusing and the front desk tried to charge me more than what my reservation was for, but overall good.

The only place I'll stay. Convenient location and great service.

Very quite and clean! Easy access for us with a disabled child! Super comfortable beds!

I had the most wonderful experience at The Hampton Inn Metairie. All of the staff were beyond helpful as well as extremely pleasant and kind. They provide shuttles around town as well as to The French Quarter which helped to save money on an Uber. They also serve a hot breakfast every morning that has a variety of things to choose from. The rooms were very clean and tidy. I would highly recommend this hotel if you are visiting the New Orleans area.

Perfect location close to where I needed to be for work and the airport.

The rooms were fine. The staff was very friendly and helpful. The location is pretty bad though, it's right under the expressway. If you don't plan on spending much time in your hotel it's fine.

I attend bimonthly work related functions in Metairie, and Hampton Inn has become my hotel of choice. It is typically and mostly quiet and peaceful. I have grown to prefer their beds and pillows over other hotels in the area. The complimentary breakfast and dinner are worth the stay. I prefer the rooms on the east/pool side of the hotel, but the causeway traffic on the west side has not been a problem, as the noise does not permiate the walls or window. The parking garage tends to hold water during heavy rains, and there are a few leaks between the floors of the garage. The top/3rd floor of the parking garage is open. The hotel rooms are somewhat dated, but completely acceptable, especially considering the price. All in all it is a very satisfactory hotel, and the staff is very helpful and friendly. I travel often for work, and I actually began a Hilton Honors account specifically because of Hampton Inn Metairie. Although the hotel could benefit from updating and slight renovations, I would definitely recommend Hampton Inn to anyone visiting the area.

Front desk clerk was not friendly at all. Around 1:30 pm we requested for fresh coffee because the coffee they had was very cold. She told us she'll have someone make it in few minutes. We waited 15 minutes, and again we asked her, she said few more minutes. We waited a hour and we asked her again, and she told us the person who makes it just went to airport with the shuttle. She made us wait at the lobby for fresh coffee for a hour with no plan of making fresh coffee.
Next day they gave us room service and they took the dirty towels but didn't leave us clean ones.

Had the nerve to add 80$ per day unknowingly then my card 250 for smoking in the room which we didn't had to stop that with the bank never again.

Get rid of answering machine to get service.!! Not professional at all

The hotel was clean, but the furniture is a bit beat up. They are making upgrades.

Parking is plentiful.

The AC unit was not too loud, but there is road noise from the causeway.

Great place. Just undergoing construction so a bit hectic/noisy !!!

Rooms are great just make sure if you are non smoker to ask for the non smoking floor if they have one. Also the side road is having construction so plan to wait and hit lots of traffic. There are several great places to eat and drink that are with in walking distance. Parking is nice and secure with there parking garage. This will be my second stay.

Also internet at any hotel is sub-par if you are an IT or bandwidth junkie get a broad band card.

Very nice and accommodating. Has a good free breakfast in the morning.

The check in was a nightmare. I came with our school s chorus and they had told us that our rooms would be open by 3. oH nO they weren t. Apparently our rooms hadn t been cleaned yet. How long does it take to CLEAN A BEDROOM AND BATHROOM? My mother s a house cleaner and it doesn t take nearly this long. Come 4:30, the rooms still aren t ready and now we, the GUESTS, are forced to clean them ourselves so that we can BATHE after a long trip. The service is awful and we apparently aren t getting anything in return for this. Terrible, never using this chain again.

This room was very nice. The only issue was the toilet ran all night.

Good location. Good breakfast. Beds comfy. Walls a little thin. I'd stay here again.

If it were a bit farther from the interstate so that the noise levels were better, I'd like it more

WiFi did not work on my phone but did on my wife's. The hotel blamed Verizon. Verizon blamed the hotel.

Was ok they only had a smokers room available but it wasnt too bad

Convenient location right by I10. Newly renovated. Carpet in the hallways got dirty really quick though.

Very friendly staff, good service, rooms are nice and comfortable. The only thing I didnt like is the construction going on at the hotel, it can get quite noisy at times and a hassle to get in and out of the hotel.

We recently stayed at the Hampton Inn in Metairie and found the rooms to be clean and comfortable. The service was friendly and knowledgeable about the local area and the inn was in a very convenient location to get to the different areas of New Orleans. Overall I am pleased with my stay and would recommend the Hampton Inn Metairie to anyone looking to stay in the New Orleans area.

It was close to a lot of stores and the staff was very welcoming. I'd stay there again.

Clean rooms, perfect customer service from all staff, and an amazing breakfast to start your day

Pros: Waffles every morning, parking garage with direct walkways to several floors, clean rooms, friendly staff. Cons: None the entire week we were there.

Would stay again only in room with bath. Wish view was better. Best Hampton in was in Gonzales, La back in 2012.

Location great, rooms nice...a very decent Hampton.

Obviously it isn't a five star, extravagant hotel, but I really enjoyed the room they offer with a king bed and a sofa. The room had a mini fridge and and microwave in the room. This is one of the best hotels I've come upon. I enjoy getting a room every so often in the city, and this has been the best. Great complementary items including bottled water, breakfast, toiletries upon request, and a 24 hour coffee station with hot water for tea and hot chocolate. The noise from the interstate overpass is loud at times, but overall a great experience.

I liked how I could park on the same level as my room and not have to bother with the elevator

Nice, clean room, good service and good breakfast buffet. Enjoyed our stay!

Great service and always a smile. Great beds. Comfortable stay and great shopping next door.

The hotel is nice for the price. Definitely not a 5 star hotel by any means, but you'll feel extremely comfortable here. The location, however is perfect. It's right next to the highway and less than a 15 drive to all the best places in New Orleans.

Quick to resolve issues. Good food. Try out the different samples of Louisiana cuisine every day at 6!

The hotel is in the throes of some remodeling. The room could use a facelift. Personnel is friendly and efficient.

Wonderful rooms, work out room and pool are clean and functional.

I just want to give a shout out to Nick at the front desk. What a great guy! He deserves a raise for putting up with all of our craziness and still smiling and being sweet! Thank you Nick

I needed a place to stay and they have a nice location for a reasonable rate

Very nice hotel with restaurant inside. Staff is very courteous. Would definitely recommend. Hot breakfast and location is within walking distance to shopping mall and restaurants. Great Stay!

Plenty of parking, great variety for breakfast...hot breakfast...spacious rooms

Luv this place, the employees are awesome, Charlene, Chelse, and Brett. We luv the new rooms and the hot cookies during the week.

We stayed here several times. The most recent we used the shuttle to the airport at 4 am. You have to call Upon arriving back in town-it s not scheduled ahead of time but it was easy. The staff has always been great and the beds are comfy.

This hotel is subpar. The room I booked was not the room I checked into. I reserved a 2 queen double beds and got a king bed with a sofa sleeper. There was chipped plaster on the ceiling. The free breakfast was terrible. And when we checked out, the shuttle was not working. Therefore we had to take a cab to the airport.

Great Location! Friendly staff, very clean room, clean bathroom, comfortable bed, cold A/C. Even smoking rooms for the smokers. Our room did smell like smoke but I had spray and it was nice.

I love the location of this hotel. I really like nice the rooms are. And how quiet it always is there. Great hotel option for everyone.

Large very clean rooms, friendly staff. Plenty of parking, real nice pool area. Free breakfast.

Staff was great. However it's under construction and the pool is out until August. Lot's of noise from freeway.

Alex at front desk went the extra mile to re deliver a late USPS package. Very descent hotel, one of the best Hampton inns I have stayed. It's well located, you have a mall and various chain restaurants nearby.

Selected a two queen bed room rate - checked in and picked a room with two queen beds. Got to the room using digital key to find that there was only one queen bed. Went to front desk while family unknowingly unpacked (we had a lot of stuff). Was told there were no more 2 queen bed rooms - even though during my selection there were 5 available. They should ve moved me to one of those rooms right away - instead ended up in king bed room w/ sofa. Yes it fit my family - but the sofa bed was extremely uncomfortable! To add insult to injury - the sheets on the king bed were dirty. We were so tired we requested a change in sheets the next day - this never happened.

I thought about using the 100% guarantee but decided not to as the Alex and the other manager were extremely nice and refunded me a night (although the cheaper night...) and plan on crediting points for the dirty sheet issue. Will update if this does not happen.

Overall, I would not stay at this hotel again, disappointing Hilton experience.

I checked in on my phone, unlocked my room with my phone and checked out on my phone.

Good... I love the complimentary breakfast and Hampton inns are my preferred hotel when traveling. This location is good but the pull out bed was abysmal and the room cleaning was inconsistent. Good experience overall though.

recently updated but we had a few issues which the staff was quick to try and fix.

Rooms are clean, staff is friendly,, breakfast is great. WiFi is slow and often disconnects, room doors are spring loaded, so most guests just let their doors slam shut, waking other guests up. I had to move rooms 3 times during my stay due to the constant slamming of doors at all hours of the night. The walls are super thin, and every noise can be heard all the way down the hall. I was traveling on business, and really needed the ability to sleep at night. This was quite an inconvenience.

If I could give this place no stars, I would. Booked two rooms back in January as we knew we were headed down for a friends wedding. Got our confirmation email, everything was fine. Decided we would be heading down a day earlier, so We called (beginning of February) to adjust the reservation, they say we are good to go, state the dates of our stay, and tell us they ll see us in March. Leave Illinois on the 22nd and split the drive into two days. Get here just to find out that instead of changing the dates of our original booking, they added a third room. The second half of our party was told there wasn t a room for them until the next day because they were booked. We explained the situation to the manager, who looked us up in the system and confirmed our original reservation date, as well as the fact that we called to change it in early February. After admitting this, she still refused to help us. When asked if they would talk to the manager at another Hampton to see if they would match the wedding block rate that we had received, we were told no. We asked if they would then credit us the difference in cost, since it was their error and the woman got defensive and rude, saying she was done with this, kept cutting us off, and continuing with her, Not my problem attitude. We asked to speak with the manager and were told she was the manager. We then spent a good deal of time explaining we didn t need three rooms and what had happened. All we kept getting was attitude. After confirming they had another place to stay (for $60 more than the rate we had been given) my in laws left to head to that hotel. My husband and I started to get checked in with the other woman at the desk and politely asked one last time if there was anything they could do to credit us for the troubles - many other hotels in the area were booked and it took my inlaws several phone calls to even find a place with an opening. Again, Chelsea May the manager cut us off and at this point told the other woman to cancel our reservation all together. She then shook her finger at us and said she wasn t dealing with us and they could refuse to serve us. We were then stuck in the parking garage calling hotel after hotel until we finally found arrangements at a LaQuinta nearby - a solid hour and a half later - with rates $70 more expensive per night. We were polite, the manager admitted the hotel could see both dates we called and that somehow someone didn t to their part to update our reservation. We never got even a simple apology from the beginning. After this, she also refused to print our reservation history and give it to us- something she said we could have a copy of early in the conversation, and we had to fight to get a print out confirmation that there would be no charges to our credit card. If anything so much as a cancellation fee shows up, we will dispute the charges and we will be calling corporate when we get home. This was by far the worst customer service I have ever experienced. We have never have had a problem at Hampton Inns before, but this experience has ruined the chances of me giving my money to any Hampton Inn in the future.

The accomodations were nice, and the hotel is near a lot of restaurants, stores, and a mall, but since it is wedged between the interstate and a main intersection, you can't really walk anywhere.

Right next to an on ramp makes for lots of street noise. Everything else is good though.

We got in late at night, the 2 front desk staff were very friendly and welcoming. The following morning the breakfast was good, kids enjoyed the variety. When I was checking out I mentioned going on a cruise the staff mentioned the cost to leave my vehicle parked in their covered parking garage was less than parking at the port and then called us a van to take us to the port. Very nice people that listened during our conversation and suggested a great shuttle service. Highly recommend this hotel.

Friendly staff, clean room, but no full pillows for bed just small square ones and my TV remote was busted which was mildly annoying

A very comfortable stay with great service and conveniences. Also in a great location with a parking garage, near the highway and near supermarkets like Trader Joes. A short 10 minute ride from the airport.

It's very nice And the staff working There are awesome people and it's super clean

Very comfortable. Very clean. Very professional staff. I will be back again.

This establishment is undergoing some major Renovations. Our room was clean and comfortable are only disappoint was that the pool is closed due to the renovations

Great place to go everyone so friendly from maintenance hospitality cleaning and front desk went during essence festival and it was the best experience forgot names but I do believe Erica was one great group of people would recommend to everyone breakfast was great and menu changed every day when you call for service they were there within 5 mins pool wasn't open but even with the construction crew it wasn't noisy or dusty very livable Thank you Hamoton Metairie for a job well done

Booked this hotel for my 50th birthday cruise along with 23 family and friends on Jan 3 checking out on the 4th, I'm a travel agent and I booked the rooms for everyone using my business/cash app visa, the night before we were to arrive I started getting notifications that they were trying to authorize all rooms on my cash app card, I called the hotel and spoke with Alex and he said it was at the discretion of the hotel to authorize the room amount, ok fine, I had everyone call in with their credit cards, including me with my personal visa card to reserve the rooms. When the last person arrived to check into their room I get a notification that $50 has been taken from my cash app visa, so now you have $50 from my personal visa and $50 from my cash app visa for incidentals. I won't say Alex was rude but in his words "it is what it is" it was a glitch in the system and your $50 will be returned, here it is Jan 15th and I STILL don't have my $50!!! I called the hotel after I came off my 5 day cruise and once again spoke with Alex who is clearly all things Hampton (manager/supervisor) everyone I asked to speak with. I need a customer service number so I can hopefully get this resolved!!

Nice rooms, friendly staff, good breakfast options, and only 15 minutes from the airport and the French Quarter. We will definitely be back.