3 years ago
I was just sent this text after my appointment:
I was just sent this text after my appointment:
"Hi, Jennifer! Thank you for choosing New York Radiology Partners | Columbus Circle Imaging . Can you take 30 seconds and leave us a quick review? The link below makes it easy...
So here are my 60 seconds, because this one deserves the time to share. It was a terrible experience.
Honest to god, after waiting an extra 45 minutes after my scheduled appointment for an MRI on the Lower Level, I was ultimately told afterward The woman before you was 80 years old, she ran late. You should find her and PUNCH HER IN THE FACE. by my TECHNICIAN. I was so thrown off, so I asked him to repeat himself, hoping I heard wrong. No... sadly, I didn t. He said it again Yes, you should find her and punch her in her face. Standing there, completely numb after my MRI and most definitely his words, I asked why on earth would he EVER SUGGEST that I punch another patient or even ever SAY those words in general. These words were said by my technician!? Then, he tried to tell me my appointment was 15 minutes later, when it wasn't? And as if that was going to help him? Why bring up either? Was I complaining? No. I questioned the front desk once, 45 minutes into my scheduled time, which is when he walked out for me. In my mind this guy must be some type of psychopath to say such words and then try to tell me my appointment was only running 30 minutes behind schedule? What's the point and how does that help anything? But "Yeah, punch her in her face." I'm appalled and disgusted.
The remaining staff were wonderful, and the manager had already left for the day but I'll be calling tomorrow.
For the curious, the technician's name was Nicholas.