Eva Kaminsky

Review of Doppler Labs

I have been here twice in the last two weeks, and ...

I have been here twice in the last two weeks, and at both experiences the wait time was extraordinarily long. The first time the whole timeframe was two hours for a mammogram and sonogram(I was told it would take 45 min).The second time, for only a sonogram, I waited 40 min just to be taken back, and then another HOUR to be seen by the sonogram tech (when I tried to grab one of the techs to ask them, she basically shrugged and said I just take the next on my list ). By the time I left I had been there well over two hours. No one apologized for the wait, no one told patients what was going on. I make an effort to be on time, the same courtesy should be given to the patients. It s very challenging to plan your day when you are at an appointment hours beyond the original appointment time. I would suggest the office send out a questionnaire about patient s experience to better understand their needs and concerns. Many offices do this now, in fact I usually receive a questionnaire about a day later from other offices I visit.

A couple of people who work there are friendly. (I single out Pat the nurse as one of these people). But most are perfunctorily doing their job. It would be nice to get a little kindness and empathy, especially when many of the women here are having sensitive tests done. It doesn t take much effort but it makes a big difference.

It s also freezing in the back waiting rooms and exam rooms, and you know, most everyone is having breast exams of some sort so we were all sitting there shivering in our gowns.

There is a better way to give care than this.