Doctor Clic Reviews

I still do not remove my computer, but I can say that the attention was very efficient and faster than I expected. Thank you

ARE A DANGER !!! -> I bring a iphone6 from my blocked daughter who has not just started. I have a receptionist who does not listen very much to what I explain. Finally it gives me two solutions. Update OS or restore the iPhone. I make it clear that you do not restore anything that I do not have a backup. Grab the phone and enter the workshop. After a while a technician leaves. "I charge a little that has little battery" The conversation repeats. NO RESTAURES! I'm waiting for half an hour, they give me the phone and they make me assure they have just updated their operating system. Nothing has been erased, they say. What do you say? Nothing says! Quiet!
ARRIVING HOME I BINGO! THE IPHONE HAS RESTORED !!! ALL EASY !!! YOU CAN NOT CAN CREATE YOU!

Good option to carry your mac. Recommended if you want to go to the official technical service without going through an apple store.

I took a MacBook Pro 15 "to Apple technical service for a battery change within Apple's defective battery replacement program. The equipment has been ready in 8 days and without any problems.

Technical service of excellent professionalism, they solved the problem that nobody was achieving, from the beginning they showed interest, of 10 RECOMMENDED 100%

great service very good customer service and very fast

Sorry service. It is worth noting the little human quality of its director Vicente.

Take the iphone for a problem already diagnosed by apple as "manufacturing error in a limited series". After they checked it, they told me that Apple was wrong and they only replaced the battery. After taking it to another more professional service they solved it in just two days. I will never come back.

Really lousy customer service. Pushy, confrontational and uneducated. The perfect book example of what a business should never do to avoid driving away potential customers. Bravo

They have met the scheduled repair dates (7 business days). Despite receiving a negative first impression, Vicente, the manager, has changed my opinion by being very correct and helpful.

Honest, super good service and speed. Totally recommended.

Effective and fast. Several times they have helped me solve problems instantly and without charging me.

They fixed the Mac keyboard but the price quite high ... the good thing that they had it fixed before time.

With less than a year, my Iphone headphones began to fail, so I went to Doctor Clic to solve the issue.
The attention was first, and the solution was very fast, since they changed them for new ones.
So very happy with the service.

Professionalism, simplicity, free budget and speed. On the negative side, you might not be notified immediately, I had to call to see how the repair was going. Nor is it very economical.

Correct and fast service. Attention of the boy very kind and attentive. Informed at all times of the repair of my laptop. Effective As against ... the girl who is face to the client very reluctantly and with little empathy towards the client. I did not feel like attending to me or showed any interest before my doubts, until I got the feeling that he was laughing at me. The truth, if you are face to the public, the attitude has to be another one, showing interest for the client and for solving his problems. If not, better to look for something else. Because I left with discomfort for the attention received. I just wanted to collect the repair and leave it alone ... For the rest, they have solved my problem very well and quickly. Thank you

Excellent for its professionalism, speed and efficiency. My case: I arrived without an appointment, they checked my Mac Pro (it did not start) in 5 minutes, after quick tests they informed me that it was not serious and that it was already working normally. They asked me if they could have him under observation for a few minutes. Meanwhile, the technician explained to me what the problem was and how I could solve it if it happened again. They gave it to me at no cost. Helpful and honest ... Super recommended.

Some guys that give good advice and try to improve I really liked that they could not allude me but they try by all means excellent

Very bad attention, the girl who attended us did not have any desire to help us, we explained the problem that the iPhone had, she opened it and said that it had rusted screws because water entered it and that it was not under warranty and that the repair was worth 600 .
When the iPhone makes it very clear on the characteristics that they are waterproof and there was no way to make the girl understand!
Well, I went to Apple and they told me that of course I was under warranty and they gave me a new phone!
I do not understand these people who claim to be official Apple service and do not comply with the guarantees!
I do not recommend it at all they wanted to steal me all over my face and on top of that, terrible attention !!

They have been very fast and offer very good service.
Highly recommended!

Terrible site! I have been told that they would repair my computer in less than 10 days have passed 15 and have not repaired the computer at all because it did not cover the warranty of my keyboard, I have gone to another site and I have done so quickly and easily.
Avoid this place !!!

Very kind and involved in your incidence from the first call, as well as effective and decisive. In 2 or 3 days I had a solution. Without a doubt, totally recommended.

The reception and welcome is not very friendly and you get the feeling that they aren't really interested in you nor in your problem. The girl at the reception was not friendly or polite and told me that to fix my very small problem it would be at least five days. When I told her that I would be leaving Barcelona in four days, she simply said, "Too bad. Then I guess you will have to bring it for service another time." No apology, no attempt to see if they could fix it in four days. When I left, she didn't even say goodbye or sorry that we couldn't help you. Nothing. It was clear, that they weren't interested in helping me further. I really would not recommend this place and would suggest to find another Apple certified repair service, as this one doesn't seem to appreciate or value the customer at all.

I went without an appointment and they didn't take long to see me

Fast, safe and efficient service.
In 3h you have your Iphone screen fixed.
100% recommendable.

They perfectly handle any problem you may have and also the queries do NOT charge them. Experts and professionals 100%

Very bad service. They diagnosed my Macbook Pro with a graphics card failure and they budgeted me 550 euros for the fix.
The problem was a cable connection and it was solved for 50 euros in another official technical service.

Terrible experience.
I took my mac for a diagnosis they took 17 days, which I had to call 3 times to remind them that they had told me 10 days. When they gave me the budget they told me that for a screen change it was 690, my partner had taken it months ago and they had told him 590, that they had raised prices. They told me that I had the disk with a problem that was covered by the warranty, I told them to first fix the warranty and then confirm the screen (it seemed logical to first fix the factory damage that could be causing the screen to work badly) they replied that They could not that they needed to see on the screen to fix the disk (guarantee) it seemed strange to me that the girl insisted so much on paying the screen first to make the guarantee, what I decided to consult with Apple, they answered me that that was wrong, that first They fix the factory defects and then the screen, obviously you could connect the mac to another monitor while the disk was being repaired. I took it to mac and from a Friday to a Tuesday I already had it, the issue of the guarantee in doctor clic gave me 6 months and in apple 2 years. The apple price 553, a lot of difference. Really the times of diagnosis were very long, if they do not have enough staff do not take more arrangements or hire more people, preferably with a friendlier treatment. The price difference is very big, I understand that perhaps Apple is a little cheaper but 140 is a lot of money, the 6-month warranty seems disrespectful to me when the prices are not consistent. The truth is that from the first moment I was afraid to leave the mac there but it is one of the few officers and they take advantage of that, they would have to treat the client kindly and not as if they were doing them a favor.

Very professional,
I have been several times to resolve a minor issue, they have resolved and they have not charged me anything

Excellent service. They took in my computer for a free diagnosis, and when they found out that the problem was that the internal screen cable had unplugged itself, plugged it back in and charged me nothing. I appreciate the honesty and will come back here for any of my future repairs.

The worst store. They say that they take 2-3 days to repair the device and then they spend 6 days, they do not repair anything and they say they have not found any fault

Impeccable service, yesterday I took my iphone 11 pro because it did not turn me on and in a matter of minutes they solved it and saved my day, great professionals, recommended 100%

DEMENTLY, they did not fix my problem, they also took longer than they should. The FOLLOW YOUR REPAIR page is useless.

Great service, extremely professional, I got my new iPhone screen repaired in no time!! the best place for repair in Barcelona. Highly recommended.

They did not solve my problem with the Airpods. In addition, the repair that theoretically provided as an Apple technical service, did not appear in any Apple database. When they went to the Paseo de Gracia store, they replaced them without any inconvenience, a solution that was never offered to me by Doctor Clic.

Be careful with personal data: I gave my Macbook for a diagnostic since I constantly gave me an error. I left the Mac in their store and was told it would take 2-3 days. Yesterday I received a call that they needed my password. Is was hesitant at first but then provided the password. Today I followed up and was told I would receive an email which I did. The email said "We have done all the hardware tests to the computer and it seems physically it s al OK. Checking the system we saw that it has an application that runs on the system boot named Dashlane which according to the logs os the computer is causing the Kernel Panic and the reboots. We advise you to uninstall this application and test again the computer for a few days. It s this possible for you?

I responded saying that I would do that. When I received my Macbook again I had realise that they actually deleted the app themselves and with that all my logins and passwords are gone. I should have not given them the password at first. Be careful with you personal data and sensitive information.

Went to this shop via Apple support appointment, received quote for MBP screen replacement, which as expected, was very expensive. As a profesional creative, I need fast turn around time and am willing to pay extra. They insisted they would need to keep my laptop the entire time, even while the part was not even available. Zero flexibility and not interested in solving the problem at hand, The font desk woman was less than polite really rather rude. Thankfully there are other choices so I ll take my 800 elsewhere. There was no need to be argumentative.... it cost them the repair fee. Not worth doing business with this company.

I booked an apointment at 10:40 through the official apple website. Then waited outside for over an hour in the rain (then had to leave). I contacted them via email and they stated that a keyboard repair would take 7-10 days.

This statement "On average the repair itself is around 2 hours before an additional hour and a half of post diagnostics" and the statement from apple "this is a priority for Apple, and we encourage our repair partners to complete the work within 24-48 hours".

I have reported them to apple support as they are clearly letting down the ethos of the support contract they have with Apple.

I suggest that you go to

I have taken to fix a 2012 imac, they have not been able to do it because it is out of print, so far so good. I ask that the data be recovered and they offer to do so and provide a hard drive. What is my surprise to see that they have charged me for the hard disk (Toshiba canvio basic 1tb - it is found on the internet between 35 and 50) 79, or I know they add up to almost 50%. I feel cheated, really. I attached ticket. In addition, they have not given me a diagnosis and the hard drive of the computer has been separated without having consulted.

Fast, efficient and quality service. The next day I had my phone repaired. The computer only 3 days. Very happy with the service, recombining it 100%

Excellent treatment and quick solution. I have been quite desperate because the Macbook did not start and they have opened it at the moment, cleaned it and they have solved the problem in record time. Also very good service.

Site scam, they try to get you to the last cent they can for any arrangement. The last time I took it to do a screen transfer from one mac to another and they said they could not when they were exactly the same, one was from the end of 2013 and the other 2014, and they wanted me to pay 570 . Now I have taken it to another repair site and finally if it is 100% replaceable for 50. Think twice before going to this site, there are other repair sites much more effective and pleasant. Greetings to all

They serve you very well and are very friendly and knowledgeable. Plus super fast service!

Bad attention from the boy who has attended us. The worst thing is that it tells us that the headphones are not authentic but a copy. We have contacted Apple and they have evidently confirmed that they were original and had a fix.

Thank you very much Dani for solving the problem of my computer in less than 24 hours and having treated me with such kindness and professionalism. A greeting.

I request an appointment for a technical visit 28 Oct 2020. I have an Apple Pencil to repair because the battery had died. They have me waiting for 45 minutes because they were checking it to see if it charged even though I had told them that it did not charge, and finally they tell me that they do not repair it, they replace it and it costs 99 euros plus VAT. I say it seems expensive to me. I ask for an appointment at Apple 29 Oct 2020 Paseo de Gracia and they replace it for 29 euros with VAT included.
Such a difference in prices is not acceptable Dr Crak!

And as a reply to your answer I add that the battery certainly did not charge because I was checking it two days before with different chargers and devices. Do not say that the battery was charging, please, which is flatly false. And to confirm it, this happened to me with three Pencils that were kept unused for four years. All with the same diagnosis. Really, and with all due respect, in my case you failed. I'm sorry. Don't change the diagnosis, please. It is a bad explanation. I understand them in the waiting time, but in the load it is false.
And by the way, the three at 29 euros each with VAT. I have the bills, obviously.

Do not carry your devices here. I had a macbook pro repaired and besides not knowing how to fix it, it was returned to me with a scratch on the cover.

They were not held responsible. Shame!

The express repair service is only if they have parts, but they do not have stock in the store so it was not worth anything to me. The saleswoman believes that it is not necessary to comment on the stock on the web because "nobody would read it". It would have been helpful to me. Incomplete information.

I did not fix the problem, as I still had the laptop in warranty I went to the Apple Store.

Bad experience. I booked an hour through the Apple website to change the battery of my iphone and it turns out that when I arrive they tell me that they have no batteries left in my model. I suppose it is not their fault since Apple could take it into account before giving you time in one place or another, but the truth is that the man who has attended me has done it with a low waist, as it was not his problem ... and clarifying that I have only booked an appointment, ... well, a week of waiting to then cross the city and to say goodbye to you very good, making you see that your surprise brings them without care. I'm not coming back.

I came because after deleting the content and settings of the iPhone it would not stop me activating it again. The girl at the reception told me that maybe my plate had been damaged and it would never work anymore. Well, somewhere else they fixed it for me for 20 bucks without any problem. Go to an Apple Authorized Repair Store.

Terrible service. My son owns a Macbook pro from October-2019 with an official apple warranty. In February-2020 the official service is taken to repair for liquid spillage and the motherboard is changed at my expense, indicating that the laptop continues with the official Apple warranty. In December -2020 2 keys fail and they deny the repair of the damaged keyboard (not broken) within warranty. Disastrous customer support

Got a same day appointment here via Apple support. Took perfect care of my MacBook and found the issue quickly. Very friendly and professional

Excellent Customer Service. They helped me to verify a problem with the purchase of an "AirPods Pro" product in a very professional way and were extremely kind and punctual. A 10 for Dr. Click. Many thanks to the whole team .

Attentive Apple users who come to this authorized center to repair their computers!
Apart from an extremely unfriendly treatment I was budgeted to fix the keyboard of my computer in more than 400 euros. I took it directly to Apple and ... surprise! It is one of the models with keyboard affected by series malfunction and they replace it for FREE. The information of the affected models is in Apple's own website ...
I do not know if it's about disinformation of the brand that is an authorized workshop or simple greed ... and I do not know which is worse.
So Apple products better away from them ... although with the rest I would not risk it either

Fast and efficient service, which is what one looks for in these cases. They repaired my iPhone in less than 2 days and I was able to have a replacement iPhone during that time. Everything is great.

Very professional.
Free diagnosis.

Great repair service. The diagnosis of the problem is usually free. very happy !

Very good technical service, I have worked with them indirectly and no problem.
In personal opinion I think they are very professional and they always explain things as they are, their times and the failure that the device may have (that the devices have failures is normal)